I enjoyed it, I just wish they thought out the trainer portal better. If they made it similar to the learner portal, it would be a great LMS.

I liked its ease of use as a learner. It is easy to navigate to courses you need to take and take them. That part is very intuitive.

Once you have to sign as a trainer, things get more complicated and confusing. The learner portal is much better than the trainer one.

The system is mush better than paper based and has made it easy to track our compliance in the training aspect of cGMP.

The system is easy to configure when it comes to updating pick lists, adding and removing users, reporting works well. The system is great for automating reports for assignments and grouping of emplyees.

The one feature I do wish were different is the ability to track cross-training of users. We have manufacturing employees that are trained in multiple areas, and the system tracks by a single role. To work around the issue, I have created groups and added users to various groups as needed to receive the additional training curricula.

The reporting features and email reminders were good.

The customer service is a nightmare. The training for initial setup and use is done by people who have no idea what they are doing. We literally had to redo everything we started with because of the bad training. The low upload size is a joke. If you want any functionality out of the software, you have to buy extra components for thousands of dollars per module. While the per user cost is low, you can't recycle licenses for staffing replacements which means any turnover costs twice as much in the system. This software may have been cutting-edge 20 years ago.

An excellent LMS for both the administrator and end user. Very intuitive yet robust features. I have used several other LMS's but ComplianceWire has all the features and functionality I need and very stable. There are far and few issues or bugs and when comparing to other systems I've used. If you work in a validated environment this is by far the best tool that will meet all your 21 CFR Part 11 requirements.

May not have all the "bells and whistles" of other LMS's but enough to make your job easy. Can be pricey if you need to add additional features that are not standard.

It’s mind blowing how well this system manages the training for such large companies. You can pull all kinds of reports and track everything.

There isn’t much that I have to say that I don’t like. I wish pulling reports was more intuitive and less complicated.