All Confluence Reviews

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Chris

51 - 200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

Great way to share content and track project goals and outcomes

User Profile

Vinod

Verified reviewer

Shipbuilding, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Modern day Knowledge Management Repository

It has greatly improved our team's ability to create, organize, and share information effectively. The platform's features such as real-time collaboration, version control, and content organization have enhanced our productivity and streamlined our workflows. While there may be some areas for improvement, such as more advanced formatting options and task management capabilities, the user-friendly interface and intuitive design have made it relatively easy to navigate and use. Additionally, the availability of integrations and Atlassian's support resources have helped us integrate Confluence with our existing business processes, further enhancing its value. Overall, Confluence has been an essential tool in facilitating knowledge sharing and enhancing collaboration within our organization.

PROS

Confluence is a powerful collaboration tool that offers several impactful features. Its most impactful features include the ability to create and organize content, collaborate in real-time, and have version control for easy tracking and reverting of changes. With a user-friendly interface and intuitive design, Confluence is generally considered easy to use, allowing users to navigate, create, and edit content seamlessly. As for integration with existing business processes, Confluence provides various integrations and APIs that make integration with other tools and systems relatively straightforward. It offers flexible options for customizations, allowing businesses to tailor the tool to their specific needs and workflows, thus facilitating a smooth integration process with existing business processes.

CONS

As an end user of Confluence, I find the tool to be quite robust for collaboration, but there are a few features that I feel could be improved or added. For instance, I would appreciate more advanced formatting options, better task management capabilities, and improved visualization options for data. Additionally, I must admit that certain aspects of the product, such as complex permissions settings and the learning curve associated with advanced features, can be difficult to use initially. When it comes to integrating Confluence with our existing business processes, the level of difficulty can vary based on the complexity of our processes and the specific integrations required. In some cases, it has been challenging and has required additional configuration or development efforts, but Atlassian does provide resources, documentation, and support to help facilitate the integration process.

Reason for choosing Confluence

Those are planning tool but confluence come with JIRA tool as KM application.

Reasons for switching to Confluence

Less features in Workday

User Profile

Denise

Verified reviewer

Marketing and Advertising, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

All-in-one collaboration platform

Aids in the development of specialized work areas, wherein employees may carry out their duties in a relaxed and conducive setting. Integrating with other Atlassian products, as well as third-party apps, makes the platform more robust. It's easy to implement, fits any budget, and can help any business expand its operations.

PROS

Atlassian Confluence is a platform for teamwork and information exchange that has helped our company greatly improve its operations. The platform is accessible to all users and features a straightforward interface, enabling our company to set up shared workspaces where employees can efficiently complete a wide range of assignments. It's steady, and it's facilitated the simple expansion of our holdings.

CONS

There was a difficult learning curve for some of our less tech-savvy consumers to become proficient on the site. Some users may find it inconvenient that customer service is only offered in English.

Reasons for switching to Confluence

If an organization's goal is to increase productivity by 50 percent, then Atlassian Confluence is the tool to use since it facilitates the creation of several shared workspaces and the exchange of ideas among employees. Workflow and productivity will both increase because to the platform's ability to centralize and standardize a variety of tools and processes.

Emiliano

Verified reviewer

Computer Software, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

3

FUNCTIONALITY

1

Reviewed June 2023

Why?

Poor. Dislike. I dread when onboarding is on Confluence or key process information is on Confluence.

PROS

I guess it's not google docs, and if you're into that, then this is a tool you could use. So, that's a pro I guess?

CONS

Where to start. Why not just use google docs? Listen, if you have security issues, then I guess you could use this, but you're basically just paying for google docs. Maybe I'm missing some core piece of

User Profile

Aleksandr

Verified reviewer

Computer Software, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed April 2021

Wouldn't recommend at the moment, but things may quickly change.

It was good. Not it is just too big and heavy even for a big companies. May be the root of this impression is that Confluence doesn't feel as a seamless system. May be this is because there a different application for different tasks and while this is exactly what you expect using a tool per task, this is somehow plays against Confluence. On the bright side, this is a part of a bigger ecosystem, it is reliable, it has nice support, it is constantly changes to good. May be because it is pricy. Overall, I'd never get back to it, though Jira is still one of the best tools out there.

PROS

It is somewhat hard to speak about Confluence pros without constantly resorting to integration with other Atlassian products. Confluence was a first haven for a lot of companies and developers, it is safe to say that most of us started their meeting with information systems world with Confluence. It offers some sort if hierarchy for documents, crossreferences, editing. Confluence is offers a number of connectors to other products, and what is of most importance here is that confluence has a set of tools to build statistical data into user-friendly representation. Confluence is a part of Atlassian ecosystem and this is something to keep in mind, because this is the direction developers are pushing you. Confluence may be deployed on premises which is a significant distinction from many other products. It is costly but there is a comprehensive set of documentation, reliable techsupport. Confluence is a handy management tool for it is capable of collecting, digesting and representing a data from various sources. Say, you may render server status page, Jira's taks flow, gantt diagram and all of them will be live. Confluence is quite reliable system and I can not say I can remember a single bug while using it. Mobile and desktop apps for the most platform are there. It has notification, chats, email listings etc.

CONS

To start with it is pricy. It is slow. The editor is hugely outdated. It pushes you toward other Atlassian products and while the ecosystem itself is not bad, this is not something you'd want these days. Basically, it represents too much of vendor lock and there are a lot of much better substitutions. And the overall design is stuck in 2010. It is heavy, leak, slow. User paths through different usage scenarios could use a hand of able UI designer.

Laurence

Verified reviewer

Pharmaceuticals, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

Very efficient tool for team collaboration and having a centralized workspace.

Since the adoption of Confluence, our departments have communicated more efficiently, and file sharing and feedback have made project management easier. It is more helpful for me to open up the criteria and duties for each environment to simply perform and manage on a platform like Confluence with a lot of security. Whatever papers we want to share/create throughout the company, they will assist us, and if we want to share something outside of it, it has the option to export as PDF, so we don't have to allow third party access.

PROS

Atlassian has created a really well-designed solution that allows teams to share information in a single workspace. The user interface is simple to use not only for users but also for administrators; the program is simple to use and versatile for users. Templates allow you to write papers more faster, exchange comments, track progress, establish deadlines, and manage files smoothly. Confluence is highly beneficial for maintaining notes and modules for a very specific environment, and it is the most secure way to get the rights required to acquire that correct document, as well as the easiest way to manage the work accordingly and quickly share.

CONS

Confluence, in my opinion, needs a better way to search, and it has recently become a little slower for regular usage. When we try to move to other Confluence-like systems, it takes a long time to export our files, regardless of whether we use HTML/PDF or XML, thus if this improves, consumers will benefit greatly. Confluence may be sluggish and complicated when switching between pages and contexts; it would be preferable to have some type of option to make it easier to use and comprehend.

Khatibur

Restaurants, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

Best Team collaboration features with collabrative documentation

It overall experience is very good it helps over team to put all the important documentation at one place. Even we have lot of documentation, then any new hire come we provide the confluence to get train very fast pace.

PROS

It is the best documentation for our organization it help our company to puts all the important notes and future planning at one place. Even when we outage we document the postmortem in the confluence and we do team collaboration like all the team able to edit the page at one place. We also learn the advance features with help of Atlassian university and it also provide free certification.

CONS

We are very big company and we have lot of documentation of several topic is very hard to manage and update the confluence on the time. The licensing cost is very high compared to other similar tools

Sifa

Verified reviewer

Consumer Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Bread / Butter for PMs

I am liking the tool day by day.

PROS

As product manager, there is not a day that I do not login to Confluence, create an epic, follow up with a story or assign a sub-task to someone.

CONS

I do not like the edit stuff here because it still looks to me very primitive.

Kirstin

Verified reviewer

Marketing and Advertising, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed August 2023

Great collaboration tool

PROS

Ability to customize based on use cases. Integration with popular systems for a connected experience - specifically with Jira.

CONS

Not a huge fan of the comment structure. Wish there was a better way to stack and filter comments on a page.

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Go ahead with confluence and enjoy

PROS

The eazy search and the great and high store data and integration with more application so its really so nice and friendly to use

CONS

I like use it and i would like to integrate witb python and need more smart tools to be the best in world

Matthew

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

Powerful Collaboration tool

PROS

The ease of document management and retrieval and ease of knowledge management and collaboration across teams is just excellent.

CONS

It can be overwhelming when getting started and there's not much proper documentation or very detailed examples or step-by-step work through on how to programmatically interact with the application based on experience especially when using programming language like Python

Hossein

Computer Software, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Keep everything in one place, best KMS in software projects!

We are using Confluence for more than 4 years and in multiple projects and compnaes. I can say this too is awesome and although still have lots of space for improvement, but the current version is truly reliable for enterprise-level companies.

PROS

Easy to use and high integration level with other Atlassian tools is the most interesting part of Confluence. There are more powerful software out there, but none of them has this integration level in a full bundle that Atlassian offers.

CONS

Managing tables (with a huge amount of data) is not easy here, so usually, we prefer to attach excel files, but if it was more powerful in managing sheets, definitely we like it more!

Reason for choosing Confluence

Better integration with other Atlassian tools that we use during our daily work in the company.

Reasons for switching to Confluence

Better document and file management system, Higher access level management system. Better price and very better ease of use.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Notes and Document Management for Pros

Confluence is the best notes taking and document creation software available - it's a well-integrated, easy to navigate tool that enables live collaboration whilst providing a range of integrations to other business tools!

PROS

Easy to use navigation bar per space (topic area) of store notes coupled with a range of text formatting and style features - Confluence is one of the best software tools available for notes taking! The inbuilt macros, linking page functions, mentions, comments and live editing all add to the allure of the Atlassian product range.

CONS

Confluence can be a steep learning curve due to the overwhelming amount of functionality available - including the permissions and access control clashes.

Reason for choosing Confluence

The range of features, integration potential and ease of collaboration. The storage, navigation and organisation of Confluence sold it beyond any other product.

Reasons for switching to Confluence

Confluence was cleaner and more agile with a clear collaborative value over other products.

User Profile

Gary

Verified reviewer

Retail, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed June 2023

If it wasnt for Jira, I would not miss using Confluence.

I feel the cloud version still needs a lot of work. I feel it is missing many features that should be standard without needing a costly plugin. The product serves its purpose, but I feel better options are available.

PROS

What I like the most about Confluence is the integration with Jira, the flexibility of creating your own department space, and managing the permissions. We use it for a large knowledgebase. Having the in-line comments helps identify issues with a document and can be shared and modified by the correct knowledge expert. The history feature is nice if you want to compare document versions. This is like a wiki on steroids.

CONS

The plug-ins needed to be a great product. It is expensive to run. User management is poor and difficult to maintain since this is a license-per-user software (Cloud version). I think the comments on each page are overused, which greatly slows the page loading. Task management is clunky and not recommended. Many features and fixes requested on the Atlassian site still have had no movement or comments from developers for years. Every solution is a hack or a plugin, which adds more cost to the service.

Reason for choosing Confluence

We still use the alternative listed.

Reasons for switching to Confluence

Dynamic documentation and knowledgebase for the entire company. Works well with Jira.

Ajesh

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Finest Documentation platform

Confluence gave better documentation compared tot he old text files so that more readable format. The integration of images and diagrams make the documentation more user friendly.

PROS

Confluence gives best documentation platform for your projects. We can categorize based on different projects and sub projects. we can create links to another pages which is very useful to route to another document without searching for it. we can see all the documents related one project in one section. It gives you wide range of features to include images and diagrams to make the documentation more useful. We can also subscribe to the pages so that anyone make any changes we get notified.

CONS

Confluence needs more integration with the CICD tools available in the market to make more automated documentation. confluence needs to provide to create diagrams for documentation so that users dont need to go for external software for that.

Reason for choosing Confluence

In confluence I can categorize based on projects and sub projects and I can see all the documents for that project and select based on the priorities. But in google docs we need to we need to keep a separate index for each documents and the docs are separate. we need to browse through the google docs to go to next one.

Ashish

Financial Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2022

Best tool for Project Management in Industry

Confluence helped to decommission code check in tools like SVN and fileshare in organization. Verison control feature always helps to mitigate any risk during release and build deployment activities. It saved enough time and human efforts for data n file managments for multiple projects. Confluence turned to be life savior for many projects in cost effctive model.

PROS

Confluence is very user friendly so no need to spend time and money on employee training and learning. It is time saving tool in agile project lifecycle reducing heavy documentation and support. Better customer support compared to other vendors and softwares. Cost effective and resilient for Risk management and project planning activities.

CONS

Build deployment sometimes take time and version controlling mechanism require better practice for stability

Reason for choosing Confluence

Easy,user friendly,cost effective and version control ability to mitigate project risk

Reasons for switching to Confluence

Efficiency and ease of use for confluence is better than Jira. It can be integrated to different sources for data management. Easy to work within Service Now platform compatibilty with Confluence

User Profile

John

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Our knowledge base

We were having problems to share information, and some users were not getting the right information. Knowing that we have a tool for information sharing like Confluence, we create a plan to start documenting all our processes, and now they are available across the company.

PROS

It is very useful to share all our documentation and knowledge base. All the users are now able to get updated information, and can share any documentation with the team.

CONS

It can become a bit slow sometimes, causing the pages to take longer to load and look for information.

Reason for choosing Confluence

It was the better option for our company, thinking on how robust is the tool.

Reasons for switching to Confluence

We were looking for a better documentation and information sharing tool

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

Life saver for software projects

I have been using confluence every day for the last five years and I love how efficient and easy confluence is to use. It allows you to organize your pages into different spaces according to your needs and has an amazing set of tools for content editing. I remember before we used to store our data in JIRA cards or in MS word everything was just all over the place without any management. Now confluence is our one-stop solution for all our documentation needs. Using confluence we have all our content in one place and well organized

PROS

Confluence is the most useful documentation tool of all time. It allows you to have all your documents in one place and not only that but it organizes them so very well. The number of tools it provides for editing a document is just amazing, something that is missing in all other documentation tools. The customizable templates are very useful too. I love adding images and videos to my documents, arranging the texts in blocks or tables, highlighting the important notes, etc. Confluence lets me do all of this. I also like how it allows collaboration of multiple people and highlights the contributors.

CONS

I did not find any cons in the product itself but I would like to see better support service for confluence

Reasons for switching to Confluence

The tools we used before were not as flexible as we wanted them to be and provided limited content editing features hence we switched to confluence

Thomas

Marketing and Advertising, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING: