--- title: "Confluence Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Confluence. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Confluence is a good fit for you!" source_url: "https://www.softwareadvice.com/cms/confluence-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) / Confluence Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/confluence-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/confluence-profile/alternatives/) # Confluence User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,722 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 2,104 reviews (57%) - 4 stars: 1,339 reviews (36%) - 3 stars: 245 reviews (7%) - 2 stars: 31 reviews (1%) - 1 star: 3 reviews (0%) ### Most mentioned pros - One of the biggest advantages is the ability to integrate with developer tools via MCP or API, which allows us to create and read documentation programmatically using tools like Claude Code. - The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. - It helps bring documentation, project information, and service-related work together in a way that makes day-to-day use much easier. While the administration side can sometimes feel less intuitive, and the support documentation does not always seem to keep pace with product changes, the quality of support I have received has been excellent and has made a real difference when resolving issues. ### Most mentioned cons - The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up. - Also, if you don't establish a strict page hierarchy early on, the file-sharing and space structures can become cluttered quickly. - Search functionality is another challenging point as it doesn't always surface the most relevant results, especially when pages haven't been tagged or titled consistently. ## Confluence customer reviews Showing reviews 1-25 of 3,722 (page 1). ### Easy-to-use platform for team documentation and knowledge sharing - Overall rating: 5/5 - Reviewer: Nikitha Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Confluence has been positive. The Ease of Use makes it straightforward to create, organize, and access project documentation, while the Features provide a useful central place for managing team knowledge. File Sharing is helpful for keeping information accessible to different team members, and File Conversion is useful when working with documents in different formats. Although I have encountered some minor Bugs and Issues, they have not significantly affected my experience. I have limited direct experience with Customer Support, but overall I find Confluence reliable and believe it provides good Value for Money for teams that need a centralized documentation and collaboration platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Confluence is easy to use and provides good value for money for organizing and sharing information across teams. The Features make it convenient to create, organize, and maintain project documentation in one central location. File Sharing is also useful when working with different teams because information and supporting documents can be accessed and shared easily. The platform makes it easier to keep project knowledge organized and accessible, especially when multiple people need to collaborate on the same information. #### Cons One limitation is that large workspaces with many pages and documents can sometimes become difficult to organize and navigate. I have occasionally experienced minor bugs and issues, such as pages taking longer to load or content not displaying as expected. File Conversion can also be less convenient when working with certain document formats. I have limited direct experience with Customer Support because I have not needed to contact support frequently. --- ### Good project documentation software - Overall rating: 4/5 - Reviewer: Tom D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Confluence has been very positive. I find it a useful and reliable platform, especially because of how well it integrates with Jira and Jira Service Management. It helps bring documentation, project information, and service-related work together in a way that makes day-to-day use much easier. While the administration side can sometimes feel less intuitive, and the support documentation does not always seem to keep pace with product changes, the quality of support I have received has been excellent and has made a real difference when resolving issues. I feel, with the support we've received from Atlassian, that our subscription is good value for money. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Confluence is how well it integrates with Jira and Jira Service Management. It makes it much easier to keep documentation, project work, and service-related information connected in one place, which helps reduce duplication and keeps everything more organised. I’ve also been really impressed with the support; when I’ve had issues, the help I’ve received has probably been the best I’ve ever experienced from a software provider. #### Cons What I like least about Confluence is that the administration side is not always as intuitive as it could be. Some settings and configuration options can take a bit of digging to understand, especially when managing spaces, permissions, or wider system settings. At times, it also feels like product changes move faster than the support documentation, which can make it harder to find up-to-date guidance when trying to resolve an issue or understand a new feature. #### Reasons for switching to Confluence Integration with Service Management was the primary reason for switching. --- ### A better documentation application now - Overall rating: 4/5 - Reviewer: Samuel H. - Verified reviewer: Yes - Industry: Investment Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the platform has improved, and I much prefer using it now compared to a year ago. If the tool keeps improving then maybe next year it will be 5 stars! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The search has improved a lot recently and the addition of folders has made organisation a lot simpler. #### Cons It is still a bit tricky to import docs from other sources (Direct from Markdown for example) so the easiest way is to use an LLM + MCP. #### Reasons for switching to Confluence Make use of the integration with the JIRA suite of tools, including bitbucket and Jira itself. --- ### Once ahead of the curve, now falling behind - Overall rating: 3/5 - Reviewer: Philipp U. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence was once well ahead of the curve in terms of document management, editing and sharing. Over the last few years, this has stagnated. There are outstanding core features to be polished, but the company has leaned too heavily into generative AI. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It is useful that it sits in the same ecosystem as Jira. It is intuitive to format groups of pages and pages. User restrictions are easy to manage with confidence. #### Cons The team is impossible to relay feedback to, they are driven by an internal roadmap and do not consider the market or product performance. The company has been heavily leaning into AI, and has produced a lot of bloat as a result of this. This makes the product harder to use. --- ### Powerful Tool for Larger Organizations - Overall rating: 4/5 - Reviewer: Jenis R. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works well once everything is set up and you have an experienced admin managing the pages. Would recommend for larger organizations with multiple Teams/Departments but does not seem very cost effective for smaller organizations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good organization tool for Team Notes and Documentation for your department Processes. A well maintained Confluence can be the source of truth for all processes. Real-time edits work. ease of use and secure file sharing. #### Cons Does require a bit of learning for fresh users. Loading times can be slow and media heavy pages do tend to error/time out. #### Reasons for choosing Confluence Already Using Atlassian Products. Was easier to setup and worked seamlessly with rest of the environment. --- ### Powerful Knowledge Sharing Tool - Overall rating: 5/5 - Reviewer: Eric T. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Confluence is a powerful tool that all organizations should leverage to maximize the knowledge sharing potential. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Confluence is one of the most user-friendly content sharing tools. The flexibility of workspaces allows for organizations to build a user-friendly network of documentation. It's best feature though, is the integration with Jira. It simplifies the sharing of knowledge bases. #### Cons The learning curve for permissions management can be arduous, especially when managing external accesses. #### Reasons for choosing Confluence The Confluence/Jira integration is the primary reason that we went with Confluence. It is seamless. --- ### Confluence keeps technical documentation and system specs organized - Overall rating: 4/5 - Reviewer: Conann F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence offers strong ease of use for technical documentation and good value for money. When workspace permissions acted up, customer support helped resolve access fast. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Linking technical spec pages directly to Jira issues works well. Key features like inline file sharing and pdf file conversion make architecture reviews simple for engineering teams. #### Cons The rich text editor occasionally formats code blocks incorrectly, introducing formatting bugs and issues when copying shell commands into runbooks. --- ### All the knowledge, in one place - Overall rating: 5/5 - Reviewer: Shady A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Absolutely great experience, one of the most useful tools we introduced and will surely propose it in any new job. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros All the company's knowledge in one place. We use it for training and guidebooks in order to store every process. Absolutely user friendly and very easy to organize each space as you prefer. There are several types of page customization based on your needs with the possibility to upload also files under a certain limit. Never experienced any major bug or issue. #### Cons AI features can be improved, even though is not too important for us at the moment. Also size limit of the files is a bit strict but it depends on the needs. Search of the pages can be easier. --- ### Great for Collaboration, But Has a Learning Curve - Overall rating: 5/5 - Reviewer: Sadaf Yusuf M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is a powerful workspace for team collaboration. While its organization and search tools need improvement, it is indispensable for keeping projects synchronized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeps documentation, meeting notes, and project plans in one accessible place. Allows teams to collaborate smoothly on pages simultaneously. #### Cons Rich text editor can feel glitchy and frustrating. Finding specific older documents is surprisingly difficult. --- ### My central space for HR information - Overall rating: 4/5 - Reviewer: Lilyana M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Useful for documenting HR procedures, easy organization of internal information, collaborative editing, practical knowledge base, helps me centralize policies and administrative documents, useful for sharing information with colleagues. #### Cons Pages can become difficult to navigate when there is too much information, creating a good structure requires time, some features take time to learn, and poorly organized spaces can quickly become confusing. --- ### Confluence: Powerful Wiki for Tech Teams, Weak Search - Overall rating: 4/5 - Reviewer: Estrella A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered For over 4 years, it’s been our daily single source of truth. It doesn't have a direct team chat or messaging layout, but for organizing heavy engineering documentation and basic task tracking, it provides solid value. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It’s the perfect central hub for all our technical docs. Having our post-mortems, how-tos, and sprint notes right next to our active Jira tickets makes tracking engineering history incredibly seamless. #### Cons The built-in search algorithm can be deeply frustrating; it frequently surfaces old, archived pages instead of the latest documentation. The editing UI also feels heavy compared to modern text editors. --- ### Strong Collaboration Platform That Can Get Cluttered - Overall rating: 5/5 - Reviewer: Neha P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Confluence has been very positive. It’s a powerful tool for team collaboration, documentation, and knowledge sharing. I’ve used it extensively to create and manage documentation, track processes, and maintain a centralized knowledge base, which has significantly improved team efficiency and transparency. That said, the experience can vary depending on how well the workspace is structured and maintained. In well-organized environments, it works exceptionally well, but in larger or poorly managed spaces, it can become cluttered and harder to navigate. Despite a few limitations like occasional performance issues and basic formatting constraints, it remains a reliable and valuable tool for collaboration across teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Confluence is how it brings everything into one centralized, well-organized workspace. It makes documenting processes, sharing knowledge, and collaborating with team members very seamless. The page hierarchy and search functionality make it easy to find information quickly, even in large projects. I also appreciate how easily it integrates with other tools, especially Jira, which helps keep development and support work aligned. Overall, it significantly improves team collaboration and transparency. #### Cons What I liked least about Confluence is that it can feel slow and cluttered, especially as content grows over time. Without proper structure and maintenance, spaces can become disorganized and hard to navigate. The search feature, while helpful, doesn’t always return the most relevant results. I also found formatting to be somewhat limited compared to other documentation tools, and managing permissions can sometimes be confusing. --- ### Essential platform for technical documentation and team knowledge management - Overall rating: 5/5 - Reviewer: Kaynan S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my experience with Confluence has been very positive. At NextDay, we use it as our central hub for all technical documentation, including API contracts, front-end and back-end architecture docs, and system flow diagrams. One of the biggest advantages is the ability to integrate with developer tools via MCP or API, which allows us to create and read documentation programmatically using tools like Claude Code. Having a single, reliable place for all our technical knowledge has made collaboration and onboarding significantly easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Excellent for organizing technical documentation in a structured and searchable way. The integration with developer tools through APIs and MCP makes it easy to automate document creation and keep everything up to date. The ability to document architecture, API contracts, and system flows in one place keeps the whole team aligned. Having a single source of truth for all technical knowledge has made collaboration and onboarding significantly easier at NextDay. #### Cons The editor can feel a bit slow when working with large pages that contain many embedded elements. Search could also be more precise when looking for specific terms within technical documents. --- ### Confluence over 2 years - Overall rating: 4/5 - Reviewer: Rakhi V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is a solid documentation and knowledge management tool that works best when the team is disciplined about how they use it. The Jira integration and structured page organization make it a natural fit for software and project teams that need a single source of truth. However it does require upfront effort to set up properly and ongoing maintenance to keep it from becoming a dumping ground for outdated pages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It centralizes all project documentation in one structured space made it incredibly easy for the whole team to stay aligned without digging through emails or scattered files. The page hierarchy and space organization felt intuitive once set up, making it simple to find the right document at the right time. The integration with Jira was a genuine time saver #### Cons Search functionality is another challenging point as it doesn't always surface the most relevant results, especially when pages haven't been tagged or titled consistently. Page management also becomes harder to maintain over time as spaces grow, and without strict team discipline around naming and organization, things can get messy and hard to navigate quickly. --- ### Strong Knowledge Base and Documentation Platform for Teams - Overall rating: 5/5 - Reviewer: Basel E. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Confluence has been positive. It is a strong platform for internal documentation, file sharing, project collaboration, and knowledge management. It provides good value when teams actively maintain their spaces and use clear templates. The platform is especially helpful for SOPs, IT documentation, project tracking, meeting notes, and onboarding resources. The biggest challenge is governance — without proper structure, it can become messy over time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Confluence is very useful for centralizing documentation, procedures, project notes, internal knowledge, and team resources in one place. I like that pages can be organized into spaces, linked together, searched easily, and updated collaboratively. It works well for teams that need a shared knowledge base instead of relying on scattered Word documents, emails, or chat messages. #### Cons Confluence can become cluttered quickly if spaces, page ownership, and naming standards are not managed properly. The editor is generally good, but formatting can sometimes feel restrictive or inconsistent, especially when converting content from other files or trying to build more polished documentation layouts. Permissions can also take some time to structure correctly. --- ### Improved Version with better progress in AI ROVO - Overall rating: 4/5 - Reviewer: Kiran R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Confluence has been our go-to document publication to maintain our latest product user stories. The AI ROVO has been enhanced in a positive manner and we expect more from it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The usage of Rovo is more than it was previously. The different elements that are present now such as decision doc, team progress reports and Templates offer customized documentation in line with the activity that is being conducted. We have made full use of the JIRA board to track the User story progress and its appropriate statuses (On track/ At risk/ blocked). #### Cons The issues of slowness when a lengthy document is published with diagrams and flowcharts still continues. Moreover, the copy paste of image needs a bit of improvement. --- ### Industry standard as well as Jira, but the design is way too cluttered - Overall rating: 4/5 - Reviewer: Denis M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s an powerful tool for team collaboration, and once you start plugging in AI tools to create custom workflows, it gets even better. But I have to take off a star because the lack of a clean, minimalist UI can be exhausting. If they could just clean up the interface and make it less heavy, it would be perfect. Still, since it is the standard, everyone knows how to use it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the coolest things lately is using the ChatGPT connector with Confluence - you can build some really impressive automated workflows for generating or organizing docs. Aside from that, the core teamwork features are great. Multiple people editing, leaving comments, and tagging each other just works well. It’s the industry standard for corporate wikis and documentation for a good reason #### Cons The design is way too cluttered. There is absolutely no minimalism here. The interface is packed with buttons, sidebars, and menus that just get in the way when you want to focus on reading or writing. If you just want a clean, simple space to draft a quick document, Confluence feels way too heavy and visually overwhelming --- ### Confluence is a Highly Capable and Efficient Platform to Support Product Teams and Customers. - Overall rating: 5/5 - Reviewer: Kregg G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Confluence is excellent. It is a highly capable and integrally useful platform. The overall cost and support available makes it a product that many teams rely on as part of the overall product development environment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Confluence is a collaboration platform that allows for document sharing and workflows for routing of documents for review and approval. I like that it integrates seamlessly with JIRA and can be used as the document repository for Agile work, such as bug and issue tracking and release notes. Confluence is a great alternative to using SharePoint in environments where JIRA is used. I have used it to enable client management and customer support by sharing configuration and build documentation with vendors, clients, and customers. Confluence offers excellent value for the money for product development, test, and release teams, and for clients/customers/end users requiring installation, user guides, and troubleshooting notes. I can also be leverage by internal users for similar purposes. #### Cons Its appearance is more technically oriented vs other collaboration platforms. While it is easy to navigate, it does not offer a lot of the visual appeal that customers, for example, might expect. Still, it functions very well. --- ### A Reliable Knowledge Hub for IT and Network Documentation - Overall rating: 4/5 - Reviewer: Emilia W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence has been a valuable tool for documenting network infrastructure, support procedures, and internal IT knowledge. It makes collaboration between support teams much smoother and reduces the time spent searching for technical information. The platform is reliable, feature rich, and integrates well with other tools. While there's a learning curve and some workspace organization challenges, it has significantly improved documentation quality and team efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I found Confluence to be an excellent place to maintain network documentation, troubleshooting guides, SOPs, and configuration notes. Having everything organized in one searchable location made it much easier to resolve recurring issues and share knowledge with the rest of the IT team. File sharing is straightforward, pages are easy to update, and version history helps keep technical documentation accurate. #### Cons The editor occasionally feels slow when working on pages with a lot of diagrams or attachments. Finding the right page can also become difficult if documentation isn't organized consistently. Some permissions and space management settings take a bit of time to understand, especially for new administrators. --- ### Effective Collaboration and Documentation Tool for Data Engineering Teams - Overall rating: 5/5 - Reviewer: aniket p. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered As a Data Engineer, I used Confluence to document data workflows, dbt validation processes, raw data validation steps, and technical designs. It helped the team maintain clear project references and reduced dependency on individual team members for information. We also used Confluence along with Jira tickets to track requirements, changes, and implementation details, which improved collaboration between technical and business teams. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Confluence helped our team maintain project documentation in one central place. During the LendingTree project, we used it to document data processes, technical details, and project knowledge. I liked how easy it was to create, update, and share documentation with developers, analysts, and other stakeholders. #### Cons As the number of pages grows, finding the right information can sometimes take time. Better search accuracy and easier content organization would improve the experience. --- ### Great tool for documenting work - Overall rating: 4/5 - Reviewer: Branko J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a great platform for documenting protocols, functioning as source of truth for all things related to the business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The straightforward interface makes it accessible for all team members, from non-technical users to experts. #### Cons Sometimes the user experience can be particularly tedious, with hidden elements for seemingly easy tasks. --- ### A Day in the Life of Confluence - Overall rating: 4/5 - Reviewer: Isla W. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project progress. While it's user-friendly and has a robust feature set, I occasionally encounter minor glitches and wish for more customization options to suit our specific workflow needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love how Confluence's collaboration features work well enough for our team of 20. Creating and editing pages is pretty solid, and the commenting system is intuitive. We've used it for about a year now, and it's become an essential part of our workflow. #### Cons One minor thing that took a bit to figure out was the integration with our existing project management tool. It's not a huge deal, but it would be great if Confluence had better documentation on this. --- ### Honest perspective with Team collaboration with project documentation & Content editing. - Overall rating: 5/5 - Reviewer: Monicah M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Great adulation with it's smooth content editing and seamless team collaboration with project documentation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really adore it for smooth content editing and seamless team collaboration with project documentation. #### Cons Great for smooth content editing and seamless team collaboration with project documentation with intuitive user interface, --- ### Solid plattform for agile development - Overall rating: 4/5 - Reviewer: Oliver M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall very usefull, if used correctly. In the end it‘s a good tool and is very effective in the hands of the right people #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Agile software development and Confluence are the de facto industry standard, so new hires will be easily onboarded #### Cons Way too much configuration options contradicting the agile YAGNI philosophie and the end of life support for onPremise installations --- ### Team collaboration and communication - Overall rating: 5/5 - Reviewer: Zain M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the collaborative editing feature that allows multiple users to work on same documents at a time. We are using it as a centralized space where my team can create organize and share information smoothly. #### Cons User interface feels complex at first. And finding specific information sometimes feels challenging if not organized properly. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/confluence-profile/reviews/?page=2) --- Confluence Reviews, Pros and Cons - 2026 Software Advice