--- title: "Confluence Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Confluence. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Confluence is a good fit for you!" source_url: "https://www.softwareadvice.com/cms/confluence-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) / Confluence Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/confluence-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/confluence-profile/alternatives/) # Confluence User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,719 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 2,103 reviews (57%) - 4 stars: 1,337 reviews (36%) - 3 stars: 245 reviews (7%) - 2 stars: 31 reviews (1%) - 1 star: 3 reviews (0%) ### Most mentioned pros - One of the biggest advantages is the ability to integrate with developer tools via MCP or API, which allows us to create and read documentation programmatically using tools like Claude Code. - The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. - It helps bring documentation, project information, and service-related work together in a way that makes day-to-day use much easier. While the administration side can sometimes feel less intuitive, and the support documentation does not always seem to keep pace with product changes, the quality of support I have received has been excellent and has made a real difference when resolving issues. ### Most mentioned cons - The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up. - Also, if you don't establish a strict page hierarchy early on, the file-sharing and space structures can become cluttered quickly. - Search functionality is another challenging point as it doesn't always surface the most relevant results, especially when pages haven't been tagged or titled consistently. ## Confluence customer reviews Showing reviews 1-25 of 3,719 (page 1). ### Easy-to-use platform for team documentation and knowledge sharing - Overall rating: 5/5 - Reviewer: Nikitha Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Confluence has been positive. The Ease of Use makes it straightforward to create, organize, and access project documentation, while the Features provide a useful central place for managing team knowledge. File Sharing is helpful for keeping information accessible to different team members, and File Conversion is useful when working with documents in different formats. Although I have encountered some minor Bugs and Issues, they have not significantly affected my experience. I have limited direct experience with Customer Support, but overall I find Confluence reliable and believe it provides good Value for Money for teams that need a centralized documentation and collaboration platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Confluence is easy to use and provides good value for money for organizing and sharing information across teams. The Features make it convenient to create, organize, and maintain project documentation in one central location. File Sharing is also useful when working with different teams because information and supporting documents can be accessed and shared easily. The platform makes it easier to keep project knowledge organized and accessible, especially when multiple people need to collaborate on the same information. #### Cons One limitation is that large workspaces with many pages and documents can sometimes become difficult to organize and navigate. I have occasionally experienced minor bugs and issues, such as pages taking longer to load or content not displaying as expected. File Conversion can also be less convenient when working with certain document formats. I have limited direct experience with Customer Support because I have not needed to contact support frequently. --- ### Powerful Tool for Larger Organizations - Overall rating: 4/5 - Reviewer: Jenis R. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works well once everything is set up and you have an experienced admin managing the pages. Would recommend for larger organizations with multiple Teams/Departments but does not seem very cost effective for smaller organizations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good organization tool for Team Notes and Documentation for your department Processes. A well maintained Confluence can be the source of truth for all processes. Real-time edits work. ease of use and secure file sharing. #### Cons Does require a bit of learning for fresh users. Loading times can be slow and media heavy pages do tend to error/time out. #### Reasons for choosing Confluence Already Using Atlassian Products. Was easier to setup and worked seamlessly with rest of the environment. --- ### A better documentation application now - Overall rating: 4/5 - Reviewer: Samuel H. - Verified reviewer: Yes - Industry: Investment Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the platform has improved, and I much prefer using it now compared to a year ago. If the tool keeps improving then maybe next year it will be 5 stars! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The search has improved a lot recently and the addition of folders has made organisation a lot simpler. #### Cons It is still a bit tricky to import docs from other sources (Direct from Markdown for example) so the easiest way is to use an LLM + MCP. #### Reasons for switching to Confluence Make use of the integration with the JIRA suite of tools, including bitbucket and Jira itself. --- ### Good project documentation software - Overall rating: 4/5 - Reviewer: Tom D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Confluence has been very positive. I find it a useful and reliable platform, especially because of how well it integrates with Jira and Jira Service Management. It helps bring documentation, project information, and service-related work together in a way that makes day-to-day use much easier. While the administration side can sometimes feel less intuitive, and the support documentation does not always seem to keep pace with product changes, the quality of support I have received has been excellent and has made a real difference when resolving issues. I feel, with the support we've received from Atlassian, that our subscription is good value for money. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Confluence is how well it integrates with Jira and Jira Service Management. It makes it much easier to keep documentation, project work, and service-related information connected in one place, which helps reduce duplication and keeps everything more organised. I’ve also been really impressed with the support; when I’ve had issues, the help I’ve received has probably been the best I’ve ever experienced from a software provider. #### Cons What I like least about Confluence is that the administration side is not always as intuitive as it could be. Some settings and configuration options can take a bit of digging to understand, especially when managing spaces, permissions, or wider system settings. At times, it also feels like product changes move faster than the support documentation, which can make it harder to find up-to-date guidance when trying to resolve an issue or understand a new feature. #### Reasons for switching to Confluence Integration with Service Management was the primary reason for switching. --- ### Powerful collaboration and file sharing features, but organization requires effort - Overall rating: 4/5 - Reviewer: Leslie H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve had a pretty good experience with Confluence overall, though there’s definitely room to grow. Feature-wise, it covers most of what a team needs to set up an internal knowledge base and collaborate on shared docs. Creating standard pages is simple enough, and the templates are a nice starting point for newcomers. But when you get into more complex page layouts, permissions, or workspace structures, there’s a learning curve. File sharing works well when you want to keep documents close to the projects or procedures they relate to. That said, Confluence shines more as a collaborative documentation tool than as a full-blown file manager. The file conversion feature is handy for basic exports, but if you’re exporting Word or PDF files from pages with lots of tables, macros, or embedded content, you might need to fix the formatting manually. Support and online documentation are usually helpful for common questions. However, when you run into more complex permission, technical, or billing issues, it can take a while to get things sorted out. I’ve hit a few bugs here and there—mostly around formatting, editor behavior, and navigation—but nothing that stopped me from using it for very long. In terms of value, it’s a reasonable choice for teams that really live in Confluence as their main knowledge hub, especially if you’re already using Jira. For smaller teams with basic documentation needs, the subscription cost plus any add-ons might be harder to justify. All in all, Confluence is a capable and flexible tool, but if it had better search, more reliable file conversion, simpler admin, and fewer formatting quirks, it would be a much stronger solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Confluence is honestly a pretty solid pick when you need a central spot for company knowledge. It gives you a bunch of useful tools like templates, page history, comments, mentions, permissions, and real-time collaboration, so it works well for things like meeting notes, onboarding docs, procedures, or even mapping out a project. What's nice is that you can attach files straight onto a page, which means you don't have to hunt around for that one PDF — everything's right there with the discussion around it. And if your team's already using Jira, the integration is a huge bonus. It does take a bit of setup at first to get the workspace organized, but once that's done, day-to-day use feels pretty smooth and straightforward. #### Cons Honestly, the more content you add, the harder it gets to navigate. Without clear naming rules and a bit of regular tidying up, spaces quickly turn into a mess of duplicate pages and outdated info. And search doesn't always bring up what you actually need first. I've also run into a few glitches—formatting quirks, trouble with large tables, attachments acting up, and copy-paste weirdness. You can export and convert files, but the Word or PDF versions don't always keep the original layout intact, which is a bit frustrating. Plus, some of the more useful features are locked behind pricier plans or require extra apps, so the value for money starts to feel a little thin. --- ### Useful for Keeping Team Documentation in One Place - Overall rating: 5/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked having project notes, meeting updates, requirements, and other documentation in one place. It made it easier to share information with the team instead of having documents scattered everywhere. Searching older pages and collaborating through comments was also pretty useful. #### Cons It could get messy when there were too many pages and spaces. Finding something specific wasn’t always easy if the content wasn’t organized properly. Formatting pages could also be a little frustrating sometimes. --- ### A Reliable Solution for Team Collaboration - Overall rating: 5/5 - Reviewer: Trishna N. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is a great platform for team collaboration and knowledge management. I particularly like its integration with Jira, centralized documentation, easy page creation, and version history. It makes it convenient to keep project information and team knowledge organized in one place.” #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy collaboration: Makes it easy for teams to create, share, and collaborate on documents and project information in one centralized place. Knowledge management: Very useful for maintaining team knowledge, process documentation, meeting notes, and project-related information. Integration with Jira: The integration with Jira is particularly helpful for connecting project documentation with tasks and tickets. #### Cons Can become difficult to organize: As the number of pages increases, the workspace can become cluttered and finding the right information may take time. Search could be better: Search results can sometimes be too broad, making it difficult to quickly locate the exact page or information needed --- ### Familiar Interfaces and Easy Training - Overall rating: 5/5 - Reviewer: Luke H. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with it, using it for SOPs and training documents in conjunction with my role in L and D. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Another great product by Atlassian. We only started using it this year, but it's very easy to understanding slides in seemlessly with Jira. #### Cons It's very easy to use and the interface acts like so many others we have for other systems. Very easy to edit and share. --- ### Great for Collaboration, But Has a Learning Curve - Overall rating: 5/5 - Reviewer: Sadaf Yusuf M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is a powerful workspace for team collaboration. While its organization and search tools need improvement, it is indispensable for keeping projects synchronized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeps documentation, meeting notes, and project plans in one accessible place. Allows teams to collaborate smoothly on pages simultaneously. #### Cons Rich text editor can feel glitchy and frustrating. Finding specific older documents is surprisingly difficult. --- ### Great for large teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros What I like most about confluence is its ability and scope for project management, task division, and folder organization. #### Cons What I like least about confluence is that it can be very overwhelming to the beginner if you are not familiar with how to begin an extensive file structure for a company. --- ### Super clean! - Overall rating: 4/5 - Reviewer: WREN W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's great for documentation, though some folks find it less efficient for daily project management. Overall though, it's an amazing tool for collaboration and documentation, but there is a bit of a learning curve. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Clean and easy to use, great features for creating and organizing documentation. Integrates seamlessly with other tools like Jira. The templates are super helpful for getting started quickly, and it's really easy to customize pages. #### Cons Pricing can be a bit steep, especially for small teams. It takes some time to get used to all the features and advanced configurations, which can be overwhelming for new users. #### Reasons for choosing Confluence jira integration was built in and easy to setup --- ### An AI-enabled real-time online documentation tool designed for collaboration - Overall rating: 5/5 - Reviewer: Jordan W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Confluence is an online documentation and word-editing tool designed for collaboration. It makes editing and sharing thoughts, etc. much easier for all members of my teams. Confluence stresses the importance of usability as it is evident in its never-ceasing improvements of it product features. Besides, it is updated in tandem with latest development in technology. So lately there are more AI-enabled functions that have been added to aid the users' workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is my go to place for writing and documenting at work. Wherever I have the connection to Confluence, I can write down my ideas, record my findings, share my contents with coworkers, and comments on other's documents. #### Cons It sometimes takes me a few more steps to find the latest documents I worked on. Even though on my personal space on Confluence, there is an immediate column called "Recent updates" showing my latest documents. Still the column width is too narrow for me to recall or fully grasp what those documents are about. #### Reasons for switching to Confluence It's easier to use Confluence than Word online. --- ### A Life Saver - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Confluence is an industry-standard documentation tool that makes life easier. I relied massively on the tool when I was a beginner at my company to familiarize myself with the processes. Rovo is changing the entire face of the tool. The company does not have to pay for an internal RAG system, as the company documentation tool itself is incorporating it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its one of the best Softwares available for documentation. The layout is user friendly. The adaptation of internal AI agent ROVO is the best feature so far. users can directly ask the Bot questions without navigating to the exact path of the documentation. The templates are also a massive time saver, they prevent you from staring at a blank white screen. #### Cons There are not many cons that I can think of . The search function sometimes is annoying , producing results that are irrelevant. The permission system is actually a time consuming task for the admin eventhough its important for the internal security of the documentations. --- ### Easy to use for documentation, but Has Some Bugs - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Confluence has been mostly positive. It’s helpful for organizing notes and working on group projects, and it’s fairly easy to use once you get used to it. There are some bugs and slow moments, but overall it gets the job done well for school work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Confluence is a good tool for keeping our documentation in a central location and feels worth the money. It’s easy to use, makes sharing of documentation easy with clients and people I work with. It has useful features, but there are some bugs at times. #### Cons Some pages don’t load properly or take a long time to open. Formatting can also break, like text moving around or images not showing up right. Sometimes edits don’t save straight away, which can be frustrating. Customer support is okay, though it can be slow to reply. --- ### Robust Document Sharing and Collaboration - Overall rating: 5/5 - Reviewer: Gunther C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my experience with Confluence has been very good. It meets the needs of nearly any document writing use case and if future upgrades continue to bring additional integrations with other services I think it would become an outstanding product. I've used Confluence almost daily for several years and will likely be continuing to use it for many more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Confluence is easy to use and acts as a common central repository for everything from documentation to meeting notes. I like some of its newer features such as live editing for documents, and search results that can include messages from a linked Slack account. I've used some of its less commonly noted features like blogs to a degree and find them very helpful in some cases (such as publishing a period internal newsletter for other engineers). #### Cons Confluence has historically not had the greatest search functionality in my experience. I think it is getting better and recent improvements are going in the right direction, but more is still needed (finding a document I'm looking for is still sometimes surprisingly challenging). --- ### Confluence: Where Good Ideas Go to Be Organised Into Oblivion - Overall rating: 5/5 - Reviewer: Leo D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is fantastic in theory and mildly chaotic in practice. If your team has discipline, structure, and a shared respect for information architecture, it’s a dream. If not, it becomes a digital attic full of well-intentioned clutter. For storing knowledge, collaborating on documentation, and keeping long-term records, it’s extremely useful. For quickly finding anything during a meeting while someone says “it’s definitely in Confluence somewhere,” it’s a character-building experience. Value for money is solid if you actually use it as intended. If you don’t, you’re essentially paying for an extremely expensive cupboard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros When used properly, it’s brilliant. A proper knowledge hub where documents, decisions, and meeting notes live in civilised harmony instead of haunting inboxes. The document management is strong, version history is reassuring, and collaboration feels smooth — like Google Docs but wearing a blazer. Search functionality is surprisingly competent. You can usually find that meeting note from three years ago that nobody remembered writing. File uploads are painless, and storage is generous enough that nobody feels the need to delete anything, which is both a blessing and… not. Ease of use is decent once you accept that you are now living inside a wiki from 2007 that has had a few polite refurbishments. #### Cons The navigation. Dear lord, the navigation. Finding information is either incredibly easy or a full archaeological expedition depending entirely on how your team set it up in 2019 and then never touched again. Pages breed. They multiply quietly in the night. Before long you have six versions of “Final_Project_Plan_v3_ACTUAL_FINAL” scattered across different spaces like a documentation crime scene. Customer support is there, technically, but mostly you’ll find yourself Googling your own problems and landing on a forum post from 2016 with no answers. --- ### The essential single source of truth for team knowledge - Overall rating: 5/5 - Reviewer: Brendan R. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is an essential tool if you want to keep your company's knowledge accessible. It’s moved well beyond simple document storage, and the integration with tools like Jira is a massive productivity booster for our development and product teams. It definitely takes some discipline to keep things organized, but the clarity and transparency it provides are well worth the effort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Confluence is essentially the brain of our organization. It’s incredibly powerful for keeping our documentation, meeting notes, and project plans in one central, searchable place. I love how easy it is to create dynamic pages and collaborate in real-time; it has really helped us break down information silos between different teams. #### Cons It can become a bit of a 'digital graveyard' if you don't have strict standards for page structure and naming conventions early on. It can get cluttered very quickly, and sometimes navigating large spaces—especially when searching for older documents—can feel a bit rigid if you don't know the exact keywords. --- ### A Centralized Hub for Team Knowledge and Collaboration - Overall rating: 4/5 - Reviewer: Jiahao H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Confluence has been positive. It’s a strong tool for team documentation and knowledge sharing, especially for keeping information centralized and accessible. While navigation and content upkeep can be challenging as documentation grows, its collaboration features, integrations, and flexibility make it a valuable platform for maintaining shared knowledge and supporting cross-team alignment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Confluence most for how effectively it centralizes knowledge and documentation in one accessible place. It makes it easy for teams to create, organize, and share information such as project plans, meeting notes, and technical documentation. The collaborative editing features, version history, and commenting tools support real-time teamwork, while integrations with tools like Jira help keep documentation closely aligned with active work. Confluence’s structured pages and templates make it easier to maintain consistency and keep information easy to find. #### Cons Confluence can sometimes feel cluttered and difficult to navigate, especially as spaces and pages grow over time. Finding specific or up-to-date information isn’t always intuitive, and content can become outdated if not actively maintained. The editor and formatting options can also feel inconsistent at times, which can slow down the documentation process. --- ### Industry standard as well as Jira, but the design is way too cluttered - Overall rating: 4/5 - Reviewer: Denis M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s an powerful tool for team collaboration, and once you start plugging in AI tools to create custom workflows, it gets even better. But I have to take off a star because the lack of a clean, minimalist UI can be exhausting. If they could just clean up the interface and make it less heavy, it would be perfect. Still, since it is the standard, everyone knows how to use it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the coolest things lately is using the ChatGPT connector with Confluence - you can build some really impressive automated workflows for generating or organizing docs. Aside from that, the core teamwork features are great. Multiple people editing, leaving comments, and tagging each other just works well. It’s the industry standard for corporate wikis and documentation for a good reason #### Cons The design is way too cluttered. There is absolutely no minimalism here. The interface is packed with buttons, sidebars, and menus that just get in the way when you want to focus on reading or writing. If you just want a clean, simple space to draft a quick document, Confluence feels way too heavy and visually overwhelming --- ### Great Collaboration Tool for Software Teams with Room to Grow - Overall rating: 4/5 - Reviewer: Sreevalli G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Confluence is a powerful tool for software teams looking to centralize documentation and improve collaboration. Its seamless integration with Jira makes it easy to connect project work with relevant content. The platform is user-friendly and well-suited for organising technical specs, meeting notes, and internal knowledge. While it could improve in areas such as real-time editing, file handling, and search functionality, it still delivers strong value for the features it offers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Confluence is great for software teams thanks to its tight Jira integration and intuitive structure. It made collaborating on specs, notes, and design docs easy, with solid file sharing and version control. For the features it offers, it delivers good value for money. #### Cons Search can be hit-or-miss, and editing files directly isn't seamless—you often need to download and re-upload. Permissions and navigation can get tricky in large spaces. Real-time collaboration is limited, and performance slows with heavy content. --- ### Excellent centralized knowledge base for teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros As a knowledge management platform, Confluence is extremely valuable. It provides a single place where employees and managers can reliably go to find company information such as ROEs, HR resources, stock option details, and sales documentation. Instead of information being scattered or siloed across tools, everything is centralized and easy to access. The keyword search functionality is especially powerful and saves a tremendous amount of time. I have never had an issue finding what I need as long as it exists in the system. It is dependable, well organized, and works exactly as intended. #### Cons I do not have many cons to point out from a functionality standpoint. The biggest limitation tends to be how consistently teams keep information up to date. Occasionally, some content can be slightly outdated, but this is more dependent on internal processes than the platform itself. When teams are disciplined about maintaining documentation, Confluence works very well overall. --- ### Great documentation software - Overall rating: 4/5 - Reviewer: Mike G. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic software. Great user experience. Easy export, great data security. I didn't use file sharing feature very much but I find confluence to be one of the best documentation platform available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fantastic documentation software. Support markdown and automatic formatting. I can copy any existing documentation that is in HTML and confluence will format it for me completely automatically. In all my years using confluence, I have encountered no bugs that I am aware of. Product is so easy to use that I don't even need to talk to a customer support. Great value for money as it comes with jira. #### Cons I really wish confluence has better integration with microsoft software. It doesn't have great integration with microsoft excel. --- ### Confluence The Collaborative Hub That Every Team Needs - Overall rating: 5/5 - Reviewer: Valerie C. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Confluence is not just a tool; it's a commitment to a culture of documentation and open knowledge. Its strength is its comprehensiveness, but that also makes it prone to bloat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The vast library of templates for meeting notes,project plans, product requirements documents (PRDs), SWOT analyses, and more. These templates provide a fantastic starting point and help standardize how teams create and share information. The editor is clean and user-friendly,lowering the barrier to entry for non-technical team members. #### Cons I haven't had problems using Confluence from my side. This is a fine platform that is easy to use and one that is not sluggish. --- ### Organised Team Platform - Overall rating: 5/5 - Reviewer: Prachi V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Confluence has been positive. It’s a reliable tool for creating, managing, and sharing documentation within a team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Confluence has real-time editing feature is very helpful for team collaboration, and the integration with tools like Jira improves workflow efficiency. #### Cons Confluence can feel slow and cluttered, especially when working with large spaces or a lot of pages. The search functionality is sometimes not very accurate, --- ### Reliable Workspace For Organised Team Collaboration - Overall rating: 5/5 - Reviewer: Hameeda T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Confluence has been a dependable hub for documenting processes, sharing updates and keeping teams aligned. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Confluence makes team collaboration easy with clear page organisation , strong search and smooth integration with Jira. #### Cons Formatting can feel rigid, page load times are, and advanced features often require extra plugins or admin support. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/confluence-profile/reviews/?page=2) --- Confluence Reviews, Pros and Cons - 2026 Software Advice