All Content Central Reviews
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Tony
Health, Wellness and Fitness, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Content Central
We were able to decrease our paper use.
PROSContent Central was easy to install and was very easy to implement.
CONSThe only Con I have was not able to get an email when a new update was out.
Reason for choosing Content Central
It was less expensive and had all the modules built in.
Donald
Management Consulting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Non-technical Management & Accounting Perspective
Our firm began researching options for a document management software program 3 years ago. After a year of researching we elected to go with Content Central for our document storage and Capture Point for our document scanning. Both programs were offered by Ademero. Our decision stemmed from the following criteria: 1) We are a small company so pricing was important. 2) We wanted to align with a company that would grow with our company and our needs. 3) Our organizational structure required a high number of user interfaces. 4) Because we are technically challenged we needed to find a program that was powerful but fairly easy to use. In looking at programs in a price range of $6,000 to $60,000 we felt Ademero was the best fit according to these criteria requirements. We have used the software for 2 years and we are extremely satisfied with the results. In that time there have been several minor upgrades and they just released a fairly significant upgrade. For us this is evidence they continue to fund their product development department in an effort to stay relative and competitive in their document management endeavors. We are confident at this point our needs will not outgrow their ability to deliver for quite some time. As previously stated our goal was to select a company that would allow us to stay with them and not have to recreate our paperless process every few years. The technical and support representative we were assigned has, in our opinion, become a valuable asset of our firm. During the setup phase of our document storage (which we found to be quite a challenge) he took the time to familiarize himself with our industry and our needs. Though we had to make some minor changes throughout the process, he was able to help us design a system that has significantly benefited our staff and our clients. Two years later we still contact him with any issue we might encounter and he continues to provide much needed technical support. We again are confident we have designed a paperless process we can use for many years without significant changes. In a nutshell we feel our research has paid off with the selection of Ademero.
KARI
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2021
Good Program - Reasonably Priced
My experience so far with Content Central has been good. It does everything they said it would and it does work well. I would not recommend this for a large corporation, but definitely would recommend it for a small to mid sized company.
PROSThe cost of the program is reasonable. The filing system is easy. The search feature is great! The support Staff members are extremely helpful.
CONSThe set up of this program is not easy. Know what you are wanting to do before you start, so the staff can help you set up. Approval processes and integrating forms takes some learning. There are many steps to each process. The online help videos are not very helpful. They show thing the program is capable of, but not how to do them.
Reason for choosing Content Central
Cost was the biggest factor.
Donna
Management Consulting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Content Central for Records Management
The overall experience with Content Central is that the support team is always there when you need them. The software is user friendly and has many features that our company uses for our clients and all document are secure which is extremely crucial in our business.
PROSThe software is user friendly, documents are easily retrieved for viewing and printing. You can label each document individually or you can label several scanned documents together and name them in a group. I also like the feature that allows you to change active documents in a file and move them to an inactive status with just a few clicks of the buttons.
CONSWhen you're in the beginning of the names of the employees files, having to scroll down to someone at the end of the alphabet is sometimes annoying because there is a lag after about 15-25 files it can take a bit of time to get to if you have a lot of files. The search feature is always sometimes I just want to scroll down quickly.
Reason for choosing Content Central
Upper management makes those decisions and obviously like Content Central over other software programs.
Reasons for switching to Content Central
Upper management was not happy with the software and needed to make a switch to a more secure program.
Anita
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed September 2019
How I feel now versus 3 years ago
3 years ago I loved this company and would have given rave reviews. However, contacting support has become very difficult. I used to be able to chat with a representative online and although they could rarely help they would turn the case over to someone who could help and I usually heard back from someone the same day. Now my initial requests for support are difficult so I am just putting up with issues. I have even contacted sales to start my support request because I can always reach them. Once support contacts me, however, they are wonderful and always fix any issues I am having.
PROSIt is easy to scan into the proper folder. We have never had any issues retrieving files
CONSThe last few updates have come with issues. The latest update fixed several of them but now we cannot move files around after they have been scanned. Pages sometimes stick together so the file now has to be completely rescanned.
Joy
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2021
Great product for the money.
Overall, we really like the system. It works great for our needs.
PROSI love how easy it is to implement and use.
CONSWe are using is for our HR filing system, and we find it problematic to move files from catalog to catalog. We have multiple companies, and often times have employees from one company decide to take a position with one of our other companies, and moving the files from one catalog to the other is very cumbersome. Also when employees terminate, it is rather cumbersome to move an active file to our terminated employee files.
Reason for choosing Content Central
I had worked in e-file cabinet and knew the things I didn't like about it already. Another option was to create our own home-grown system, but in the end I felt that Content Central was the best and most affordable solution that wouldn't require a lot of my time to work with developers to create and set it up.
Deborah
Consumer Goods, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Happy with our purchase of Content Central
Content Central has really met our needs when it comes to document management and compatibility with our Great Plains software. We used to run from desk to desk trying to find an order that had a change or addition to it. Now we can just look in the system to make changes and see where it is in the approval process. Payment and invoices can all be scanned in and it is great for everyone to be able to lookup an invoice payment or anything else right from their computer. I like the web interface and the Admin features for security. Setting upt the workflow to automatically route documents for approval and send notices to the person to approve had worked extremely well. Nothing has to be left on desks to be signed off on.
PROSI had researched a lot of other document management software and programs. This one fit our needs perfectly because of its compatibility with our accounting software Great Plains, it is user-friendly and has workflow approval features that we were looking for.
CONSnothing it works great for all of our needs
Reason for choosing Content Central
It was very cost-effective, compatible, easy to set up and was user-friendly. The rest of the programs were very heavy and seems difficult to set up and use.
Robert
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2017
Ademero Content Central is a Solution Worth a Look
I have used and implemented several electronic document management systems over the last 15 years. Ademero Content Central is a full-featured and user-friendly system with robust search, good security, and automatic filing plus automated structure building capabilities. The end user has the ability to customize their personal view within their login credentials. Since there is no client software to be installed, the deployment to end users is as simple as opening their web browser and clicking on a bookmark, or favorite. The Approval Process works great and there are also some nice workflow tools to further customize the system to any business need.
PROSPrice vs. Feature Set - the best on the market in my opinion. Has many features only included in more expensive systems. The system is also available in a Hosted Solution so as to eliminate the upfront capital investment and be delivered as a fully functional SaaS solution. Ademero is constantly improving the user experience by leveraging the newest technologies for a seamless experience. The administration is straight forward and logical.
CONSThere are many excellent features in Content Central. I would like to see the continuing development include deeper customization within the current feature set.
Tony
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Good product, works well
Very good
PROSIt was easy for the employees to learn and use. The tech team was very helpful in setup and troubleshooting any problems that occurred. We needed an atypical setup to mirror what we were doing and they did an excellent job of helping us set that up.
CONSThere are occasionally problems with the document search, but to be fair, we have an atypical setup
Reasons for switching to Content Central
Alchemy was not meeting our needs
Jon
Facilities Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
CC
On an overall basis, its a good product. Not much in the way of day to day maintenance , if working correctly. Some issues with cleaning up the DB on a semi-annual basis, which Tech support has been successful thus far in doing and providing guidance to our IT.
PROSThus far, it works as described by Sales
CONSLittle nuances that seem to pop up on a daily basis that always seem to end up requiring a service restart or system reboot. Tech support, although good, cant seem to figure out why these occur.
Reason for choosing Content Central
We looked at 3 other products before deciding on CC.
Kelly
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2019
Great Software
I really like the ease of use of content central. The Qcards are easy to scan in with few errors. Really easy to search and find what you need in the file cabinets.
CONSThe transition from the old software Docuware.
Reasons for switching to Content Central
The company we used for software support no longer supported docuware
Joseph
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Full Enterprise Content Managment
Efficient application design combines ease of implementation with intuitive User Interface, large enterprise functionality, great performance, and support. Many ways to integrate with your other databases. Easy document workflow design tools. Implement it in the cloud or on your server.
PROSGreat OCR engine. Ease of Administration. Easy to learn to use.
Melissa
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Great product with a great support staff!
Our installation was a bit out of the ordinary due to the types of documents we need to scan all being basically the same format. The tech team was very diligent and patient while we came up with solutions together. We were able to implement in less than a month. Training was very thorough in the beginning and there are many options at our fingertips (if we choose to use them) or we can reach out for assistance any time we need it. The software is easy to set up, easy to use, easy to train, and easy to recommend to others. I am very excited to see what the future holds for this company and for the software products they offer!
PROSEasy of use
CONSCopying profiles for scanning stations is a bit cumbersome, but I just call support so they do it for me.
Nicole
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Great Digital Storage Option
Working with Content Central has been great. Tech support is attentive and quick. The software does what they say it will and it very helpful and transitioning to a paperless office.
PROSThe software is relatively easy to use and has great customizable features.
CONSSetting up Capture Point to do what you need it to is more complex. That being said, customer support is wonderful and they are also willing to help change things as needed.
LAURA
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
WSC
IT DOES THE JOB.... I CANNOT COMPARE TO ANYTHING ELSE AS THIS IS THE ONLY PROGRAM WE HAVE HAD AND IT DOES THE JOB WE NEED IT TO.
PROSABLE TO SEARCH BY NAME OR MEDICAL RECORD NUMBER
CONSSOMETIMES WHEN SCANNING IT DOE NOT RECOGNIZE THE FACE SHEET AND DOES NOT SCAN.
Lilian
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
CC Review
Document storage, on trying to go paperless
PROSWe liked the ease of use for the end user, and the workflow proceccess could be as simple/ or complex as we needed it to be.
CONSThe coding Que and the tagging of the documents
Dawn
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
User friendly
It has been a great experience
PROSWe now have no more paper, much easier to retrieve paperwork than filing
CONSSometimes runs slowly, if something is coded wrong would like to be able to change it
Annie
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY