--- title: "Content Central Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Content Central. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Content Central is a good fit for you!" source_url: "https://www.softwareadvice.com/cms/content-central-ademero-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Content Central](https://www.softwareadvice.com/virtual-data-room/content-central-ademero-profile/) / Content Central Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/virtual-data-room/content-central-ademero-profile/) Reviews # Content Central User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 41 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 21 reviews (51%) - 4 stars: 14 reviews (34%) - 3 stars: 5 reviews (12%) - 2 stars: 1 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The software is user friendly, documents are easily retrieved for viewing and printing. - This software is easy to use and its amazing when you have to search for an information. - The software is relatively easy to use and has great customizable features. ### Most mentioned cons - Tech support, although good, cant seem to figure out why these occur. ## Content Central customer reviews Showing reviews 1-25 of 41 (page 1). ### Full Enterprise Content Managment - Overall rating: 5/5 - Reviewer: Bartholomew G. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Price vs. Feature Set - the best on the market in my opinion. Has many features only included in more expensive systems. The system is also available in a Hosted Solution so as to eliminate the upfront capital investment and be delivered as a fully functional SaaS solution. #### Cons Copying profiles for scanning stations is a bit cumbersome, but I just call support so they do it for me. --- ### Content Central - Overall rating: 5/5 - Reviewer: Tony P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were able to decrease our paper use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Content Central was easy to install and was very easy to implement. #### Cons The only Con I have was not able to get an email when a new update was out. #### Reasons for choosing Content Central It was less expensive and had all the modules built in. --- ### Good Program - Reasonably Priced - Overall rating: 3/5 - Reviewer: KARI R. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience so far with Content Central has been good. It does everything they said it would and it does work well. I would not recommend this for a large corporation, but definitely would recommend it for a small to mid sized company. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The cost of the program is reasonable. The filing system is easy. The search feature is great! The support Staff members are extremely helpful. #### Cons The set up of this program is not easy. Know what you are wanting to do before you start, so the staff can help you set up. Approval processes and integrating forms takes some learning. There are many steps to each process. The online help videos are not very helpful. They show thing the program is capable of, but not how to do them. #### Reasons for choosing Content Central Cost was the biggest factor. --- ### Content Central for Records Management - Overall rating: 4/5 - Reviewer: Donna F. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with Content Central is that the support team is always there when you need them. The software is user friendly and has many features that our company uses for our clients and all document are secure which is extremely crucial in our business. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is user friendly, documents are easily retrieved for viewing and printing. You can label each document individually or you can label several scanned documents together and name them in a group. I also like the feature that allows you to change active documents in a file and move them to an inactive status with just a few clicks of the buttons. #### Cons When you're in the beginning of the names of the employees files, having to scroll down to someone at the end of the alphabet is sometimes annoying because there is a lag after about 15-25 files it can take a bit of time to get to if you have a lot of files. The search feature is always sometimes I just want to scroll down quickly. #### Reasons for choosing Content Central Upper management makes those decisions and obviously like Content Central over other software programs. #### Reasons for switching to Content Central Upper management was not happy with the software and needed to make a switch to a more secure program. --- ### Great product for the money. - Overall rating: 5/5 - Reviewer: Joy H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we really like the system. It works great for our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I love how easy it is to implement and use. #### Cons We are using is for our HR filing system, and we find it problematic to move files from catalog to catalog. We have multiple companies, and often times have employees from one company decide to take a position with one of our other companies, and moving the files from one catalog to the other is very cumbersome. Also when employees terminate, it is rather cumbersome to move an active file to our terminated employee files. #### Reasons for choosing Content Central I had worked in e-file cabinet and knew the things I didn't like about it already. Another option was to create our own home-grown system, but in the end I felt that Content Central was the best and most affordable solution that wouldn't require a lot of my time to work with developers to create and set it up. --- ### Non-technical Management & Accounting Perspective - Overall rating: 5/5 - Reviewer: Donald R. - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our firm began researching options for a document management software program 3 years ago. After a year of researching we elected to go with Content Central for our document storage and Capture Point for our document scanning. Both programs were offered by Ademero. Our decision stemmed from the following criteria: 1) We are a small company so pricing was important. 2) We wanted to align with a company that would grow with our company and our needs. 3) Our organizational structure required a high number of user interfaces. 4) Because we are technically challenged we needed to find a program that was powerful but fairly easy to use. In looking at programs in a price range of $6,000 to $60,000 we felt Ademero was the best fit according to these criteria requirements. We have used the software for 2 years and we are extremely satisfied with the results. In that time there have been several minor upgrades and they just released a fairly significant upgrade. For us this is evidence they continue to fund their product development department in an effort to stay relative and competitive in their document management endeavors. We are confident at this point our needs will not outgrow their ability to deliver for quite some time. As previously stated our goal was to select a company that would allow us to stay with them and not have to recreate our paperless process every few years. The technical and support representative we were assigned has, in our opinion, become a valuable asset of our firm. During the setup phase of our document storage (which we found to be quite a challenge) he took the time to familiarize himself with our industry and our needs. Though we had to make some minor changes throughout the process, he was able to help us design a system that has significantly benefited our staff and our clients. Two years later we still contact him with any issue we might encounter and he continues to provide much needed technical support. We again are confident we have designed a paperless process we can use for many years without significant changes. In a nutshell we feel our research has paid off with the selection of Ademero. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### How I feel now versus 3 years ago - Overall rating: 4/5 - Reviewer: Anita F. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 3 years ago I loved this company and would have given rave reviews. However, contacting support has become very difficult. I used to be able to chat with a representative online and although they could rarely help they would turn the case over to someone who could help and I usually heard back from someone the same day. Now my initial requests for support are difficult so I am just putting up with issues. I have even contacted sales to start my support request because I can always reach them. Once support contacts me, however, they are wonderful and always fix any issues I am having. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It is easy to scan into the proper folder. We have never had any issues retrieving files #### Cons The last few updates have come with issues. The latest update fixed several of them but now we cannot move files around after they have been scanned. Pages sometimes stick together so the file now has to be completely rescanned. --- ### Happy with our purchase of Content Central - Overall rating: 5/5 - Reviewer: Deborah G. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Content Central has really met our needs when it comes to document management and compatibility with our Great Plains software. We used to run from desk to desk trying to find an order that had a change or addition to it. Now we can just look in the system to make changes and see where it is in the approval process. Payment and invoices can all be scanned in and it is great for everyone to be able to lookup an invoice payment or anything else right from their computer. I like the web interface and the Admin features for security. Setting upt the workflow to automatically route documents for approval and send notices to the person to approve had worked extremely well. Nothing has to be left on desks to be signed off on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I had researched a lot of other document management software and programs. This one fit our needs perfectly because of its compatibility with our accounting software Great Plains, it is user-friendly and has workflow approval features that we were looking for. #### Cons nothing it works great for all of our needs #### Reasons for choosing Content Central It was very cost-effective, compatible, easy to set up and was user-friendly. The rest of the programs were very heavy and seems difficult to set up and use. --- ### Great Digital Storage Option - Overall rating: 4/5 - Reviewer: Nicole I. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Working with Content Central has been great. Tech support is attentive and quick. The software does what they say it will and it very helpful and transitioning to a paperless office. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is relatively easy to use and has great customizable features. #### Cons Setting up Capture Point to do what you need it to is more complex. That being said, customer support is wonderful and they are also willing to help change things as needed. --- ### WSC - Overall rating: 4/5 - Reviewer: LAURA E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. IT DOES THE JOB.... I CANNOT COMPARE TO ANYTHING ELSE AS THIS IS THE ONLY PROGRAM WE HAVE HAD AND IT DOES THE JOB WE NEED IT TO. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ABLE TO SEARCH BY NAME OR MEDICAL RECORD NUMBER #### Cons SOMETIMES WHEN SCANNING IT DOE NOT RECOGNIZE THE FACE SHEET AND DOES NOT SCAN. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Kary-Ann T. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. we are happy with our purchase so far. would recommand. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros This software is easy to use and its amazing when you have to search for an information. #### Cons The thing i like the least about this software is that when you search for a word in your document, it didnt show you where it find the word in the entire document but its a detail. --- ### Document Management that can do anything - Overall rating: 5/5 - Reviewer: Al S. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. When it comes to document management systems they are all not same. After being in the business for so many years when document management systems were over priced and under featured its a breath of fresh air to work with the engineers at Ademero and their product Content Central. They take the time to show you what you need but more importantly how other similar companies are using the product to become more productive. Content Central is a full featured document management systems that has meet every need we have created within our customers. If you want to be able to work closely with very knowledgeable engineers to help develop a proof of concept for your business that can be phased in, take the time to call Ademero - Content Central. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Ademero Enterprise Content Managment - Overall rating: 5/5 - Reviewer: Joseph V. - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I have worked with many technical and functional users of Ademero's Content Central and Capture Point software products. Adermeo's applications are well, intuitive, and thoroughly supported. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick & easy to configure and use. Flexible and rich in features. Well documented. Everything needed in an Enterprise Content Management database. --- ### Max R Zoom Review - Overall rating: 5/5 - Reviewer: Max R. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Always amazing to work with and far better than any other solutions I've seen! I'm amazed about how thorough they are when it comes to the presale info! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### CC Review - Overall rating: 5/5 - Reviewer: Lilian G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Document storage, on trying to go paperless #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We liked the ease of use for the end user, and the workflow proceccess could be as simple/ or complex as we needed it to be. #### Cons The coding Que and the tagging of the documents --- ### CC - Overall rating: 4/5 - Reviewer: Jon B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. On an overall basis, its a good product. Not much in the way of day to day maintenance , if working correctly. Some issues with cleaning up the DB on a semi-annual basis, which Tech support has been successful thus far in doing and providing guidance to our IT. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Thus far, it works as described by Sales #### Cons Little nuances that seem to pop up on a daily basis that always seem to end up requiring a service restart or system reboot. Tech support, although good, cant seem to figure out why these occur. #### Reasons for choosing Content Central We looked at 3 other products before deciding on CC. --- ### Apprehensive - Overall rating: 3/5 - Reviewer: Paula H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. N/A #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The storage capacity is the key here. Easy to scan, record and store information. #### Cons Too difficult to search for specific information and export to pdf. #### Reasons for choosing Content Central n/a --- ### Good product, works well - Overall rating: 4/5 - Reviewer: Tony S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was easy for the employees to learn and use. The tech team was very helpful in setup and troubleshooting any problems that occurred. We needed an atypical setup to mirror what we were doing and they did an excellent job of helping us set that up. #### Cons There are occasionally problems with the document search, but to be fair, we have an atypical setup #### Reasons for switching to Content Central Alchemy was not meeting our needs --- ### Great solution for SMB customers - Overall rating: 5/5 - Reviewer: Gary J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy to use interface and simple Search features. The Archiving and Document Management features are a strong point and it's really easy to get documents into the system, whether on premise, or in the Cloud. #### Cons There could be more integrations with 3rd party software but for the target audience, it works well. --- ### Use it often as a service advisor. - Overall rating: 4/5 - Reviewer: AMBER L. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to search using different parameters and a complete file with front and back notes available. #### Cons When we first got the system, there would be times when scanned items were not available. There was a delay from the time we scanned the items to the time they were actually available to view. I started some tickets on it and got it all worked out eventually and it has been working fine every since. --- ### Great Software - Overall rating: 5/5 - Reviewer: Kelly P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I really like the ease of use of content central. The Qcards are easy to scan in with few errors. Really easy to search and find what you need in the file cabinets. #### Cons The transition from the old software Docuware. #### Reasons for switching to Content Central The company we used for software support no longer supported docuware --- ### Ademero Content Central is a Solution Worth a Look - Overall rating: 4/5 - Reviewer: Robert B. - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered I have used and implemented several electronic document management systems over the last 15 years. Ademero Content Central is a full-featured and user-friendly system with robust search, good security, and automatic filing plus automated structure building capabilities. The end user has the ability to customize their personal view within their login credentials. Since there is no client software to be installed, the deployment to end users is as simple as opening their web browser and clicking on a bookmark, or favorite. The Approval Process works great and there are also some nice workflow tools to further customize the system to any business need. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Price vs. Feature Set - the best on the market in my opinion. Has many features only included in more expensive systems. The system is also available in a Hosted Solution so as to eliminate the upfront capital investment and be delivered as a fully functional SaaS solution. Ademero is constantly improving the user experience by leveraging the newest technologies for a seamless experience. The administration is straight forward and logical. #### Cons There are many excellent features in Content Central. I would like to see the continuing development include deeper customization within the current feature set. --- ### Content Central is great for document management - Overall rating: 5/5 - Reviewer: Daimyo A. - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered An overall great system for document management. Also great for uploading physical documents to a digital format. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Greatest way to archive documents. Simple to relocate documents. #### Cons When dealing with many files the system can temporarily slow down. --- ### User friendly - Overall rating: 5/5 - Reviewer: Dawn R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a great experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We now have no more paper, much easier to retrieve paperwork than filing #### Cons Sometimes runs slowly, if something is coded wrong would like to be able to change it --- ### Content Cnetral - Overall rating: 5/5 - Reviewer: Peter C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience, great working relationship #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, price, functionality, customer support #### Cons nothing the product works up to our expectations #### Reasons for choosing Content Central Price and functionality ## More reviews [Next reviews](https://www.softwareadvice.com/virtual-data-room/content-central-ademero-profile/reviews/?page=2) --- Content Central Reviews, Pros and Cons - 2026 Software Advice