All Cypher IQ Reviews

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Adam

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Best Tool in our Toolbox

Service has been amazing and their understanding of business and commercial needs helps provide the best solution for our unique business.

PROS

Ease of set-up, customisable to our business and work processes, great value for money, amazing customer service from Australian based team, and high user adoption amongst our team.

CONS

I can not fault the product or the service.

Jono

Civic & Social Organization, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Finance and marketing overhaul

Very positive. Proactive management team with thorough understanding / appreciation of our business processes has allowed for implementation to be pain free and

PROS

- built forms to streamline our new employee recruitment applications - streamlined onboarding new clients to database - provide financial oversight of purchase orders, reimbursements & invoice generations - tracking and form search capacity/functionality - ability to imbed all forms into website for improved user experience - workflow customisation capacity

CONS

Change management. More an internal learning. Like any time you introduce a new system or process the change of employee behaviour is integral. It’s something we’ve learned and ensure we focus on when implementing new ways to do things.

Reasons for switching to Cypher IQ

Limited functionality and customisation opportunities. Much improved business specific workflows and processes now in place.

Frances

Non-Profit Organization Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2020

CIQ

Very good, support is excellent and overall system is easy to use.

PROS

Ease of use and span of capabilities. Allows electronic approvals of all items being processed in CIQ

CONS

minor requirements for our company - order of screens could be better for end users

Jamie

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

AIDA Cypher IQ partnership

Amazing company to deal with and very good at getting the best efficiencies for your business. overall, they just get it.

PROS

They listen to our needs and somehow have come up with our custom-built CRM that caters all our business requirements.

CONS

Nothing as yet and we have been with them from the start.

Reasons for switching to Cypher IQ

It couldn't do everything we required it to do.

Luke

Wholesale, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Do business the way you want

PROS

The only system that matches your current processes. No need to learn new procedures. This makes the system easy and intuitive to follow.

CONS

Nothing. As if we find something that we don't like, its a simple conversation and the issue get removed or changed.

Reasons for switching to Cypher IQ

More flexibility, better integration with other systems.

Marg

Health, Wellness and Fitness, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Summary

In 3 years I have not had a problem that [SENSITIVE CONTENT HIDDEN] and his team could not fix.

PROS

[SENSITIVE CONTENT HIDDEN] has been with me every Step of the way, without his support this process would not have been as easy. When I researched toe product it was not easy to get a system that could handle our delegations. we are an NGO coming under the banner of Health, so we have certain obligations to meet. This company and [SENSITIVE CONTENT HIDDEN] accommodated all our requirements.

CONS

I Don't have any, Cypher IQ and the team have resolved any small issues that came up during it implementation process, All in all there was nothing major.

Reason for choosing Cypher IQ

They accommodated all our requirements, if I did want to change something, it was not a problem.I was the one that researched this system, . I was required to present all options, with my recommendation, Pros & Cons to management and the board, [SENSITIVE CONTENT HIDDEN] supported me through the whole process.Our [SENSITIVE CONTENT HIDDEN] has changed and introduced new processes to Cypher IQ, they have delivered every time.

Matthew

Mining & Metals, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

IQ Cypher - The total package a game changer for Mainstream Industries

Mainstream Industries was consistently won awards for Best WHS Management System since implementing the Cypher IQ digital platform into the business. [SENSITIVE CONTENT] and team have worked with Mainstream Industries to assist in evolving the digital platform to accommodate the ever changing needs and wants off not only Mainstream Industries business but the reporting needs of our clients.

PROS

The ability to assist in the compliance processes for ISO Accreditation especially for business enterprises of all sizes. The ease of use especially for employees of all levels of education and knowledge. Security features for assigning access and ease of using reporting tools.

CONS

Tutorial videos need to be updated as the platform advances.

Reason for choosing Cypher IQ

The ability to tailor the product to the needs of the business.

Phil

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Cypher IQ and Workflow Automation - Have a look

Fantastic, it has improved our workflow and increased our interactions with clients in an automated and structured setting.

PROS

Custom solution to our situation and business objectives. Person interaction, face to face consultation around designing the software to suit our needs. Customer focused.

CONS

Hard to visualise concept to introduction initially.

Reason for choosing Cypher IQ

Customer focused, face to face, local Australian company with flexible approach. Value for Money

Phillip

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

Seamless Finance workflows

It has been a journey for both parties however we would now not be able to function without these workflows. Our timing was fortunate as the workflows were put in place pre COVID and we would not have been able to function during that period without them. This has contributed to our paperless Finance section. Any changes have been integrated and the system improved over time. A pleasant experience overall.

PROS

Their understanding of our requirements. Designing and customising processes that meet our needs in an organisation with staff placed in many locations, a number of which are remote.

CONS

The only con would be the odd snag, however these have been dealt with in a timely manner.

Chad

Education Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Forsythes Training

PROS

API integration , customisable workflow, dashboard

CONS

Documentation of the system for training new staff

Lisa

Non-Profit Organization Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

CIQ is a great customised product that meets our needs

PROS

The ability for data to interact with our accounting software. This has reduced our data entry significantly and our role has changed to verification/checking of data.

CONS

CIQ was a new system/product when we came on board so we have kind of paved the way when implementing new concepts/processes. Whilst there is greater flexibility and freedom, it isn't always clear what is available until we ask.

Reasons for switching to Cypher IQ

We found the Colourworks PO system was not very flexible or customisable. When looking at a system for the submission of staff/Credit Card/Entertainment Benefit claims, we knew Colourworks would not suit our needs.

Lisa

Non-Profit Organization Management, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2021

Cypher

We process petty cash for around 150 houses and Cypher has reduced processing time by up to half a day which is fantastic. I use the system for money requests and can see easily at a glance which are to be actioned and which are waiting for information to be uploaded

PROS

I love how I can easily locate information i need, it is easy to use for our staff in services across the country. I can view in the one area and easily process for uploading in Finance System we use.

CONS

The filing cabinet. I would like to be able to see more detail without having to drill in

Reason for choosing Cypher IQ

Simplicity of the program allowed us to see how easy it would be to roll out to the entire organisation, not complicated, just user friendly

Luke

Wholesale, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Order Automation

Cypher IQ has automated our ordering system. The system has removed most errors and has greatly improved stock control. The team is very experienced in process control and they were able to assist us making our current systems better.

PROS

Easy to use. Easy integration into our existing systems. Support is second to none. Great team to work with.

CONS

None so far. All of our expectation have been met.

Kathy

Construction, 1 employee

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Cypher IQ - WHS System Automation Review

Every interaction myself or my clients have had with [sensitive content hidden] and the Cypher IQ team has been professional and efficient. If you are looking at automating any of your businesses processes make sure you call the Cyper IQ team to discuss your needs.

PROS

I like that Cypher IQ is a workflow management system that adapts to many applications within any business. The ability it gives businesses to be able to customize the system to their compliance and management requirements is second to no system I have used for WHS management.

CONS

There is not anything I can say I dislike about Cypher IQ.

Taryn

Construction, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Review

PROS

User friendly for our on-site staff Simple to navigate for our office staff

CONS

That the program is often slow to load and process data. We have found that it is not mobile friendly on a Samsung and Google phone. However, it is okay on an Apple device.

Reason for choosing Cypher IQ

The flexibility that was offered with the program.

Reasons for switching to Cypher IQ

We wanted a program that could consolidate all of our current programs.

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