Diligent Boards is a content management solution for creating, distributing and collaborating on board meeting materials. Designed for small and large businesses, Diligent Boards aids in creating digital materials to support any organization with a board. Cloud-based and on-premise deployment options are available.

Users that are attending board meetings on Diligent Boards can view current and past meeting archives, manage annotations, view shared resource repositories and access contacts and calendars. Board members can access information online and offline with the option to store materials locally.

Administrators in charge of running meetings can maintain an agenda archive, update resource repositories, create custom questionnaires, count board votes and signatures and manage access to offline materials for board members.

Diligent Boards offers support via email or phone and periodic webinar tutorials for training on new materials. Diligent Boards is available for purchase on a per user per year basis.



39 Reviews of Diligent Boards

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 39 reviews

December 2018

David from Intersect ENT, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Love Diligent

Excellent. Love the product and find the customer service exemplary.

Pros

Simple; logical; great functionality. My Boards have always found it easy to use and it lays everything out simply.

Cons

When a UWC or a board survey is in process, it can't be turned off. That makes it hard to make real time changes.

Response from Diligent of Diligent Corporation

Replied December 2018

Hi David, thanks so much for your review! We're happy to hear you've had a positive experience with Diligent, and that your board members have found our product easy to use.

December 2018

Stephanie from HDI

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Review for Diligent Boards

The ease of use and effectiveness in sharing documents with board members around the world makes Diligent a software package I would highly recommend! The customer support is the best I have ever experienced. No machines, a real human being every single time!

Pros

This software is so simple to use. You can set up a board book in minutes. Uploading is mindless as you can upload any type of document (word, excel, pdf...). You can build from scratch to copy an old version and modify it.

Cons

I have been using Diligent for two years now and I honestly haven't experienced any cons yet...

Response from Diligent of Diligent Corporation

Replied December 2018

Hello Stephanie, Thank you for taking the time to write this positive review. It is wonderful to hear that you like our Customer Support and find Diligent Boards simple to use. Thanks again for this great feedback!

December 2018

Amy from Smales Farm

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Saving the trees

Easy to use and awesome

Pros

I am on board to a company that uses Diligent for their board meeting papers. Learning the program was a breeze, it is super helpful, intuitive and so quick to collate massive groups of documents month by month. What was board reporting like before this app?!! Brilliant

Cons

N/a all of it is brilliant. I have nothing bad to say.

Response from Diligent of Diligent Corporation

Replied December 2018

Dear Amy, Thank you for the wonderful review. We work hard to provide the most intuitive solution to board material management and we're very happy to hear that you find Diligent Boards easy to use. Thanks again for this five star review!

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Why I like Diligent

A excellent tool for Board members, both for Board papers and additional and supplementary papers.

Pros

Ease of use, ability to hold current and archived papers and quality of support.

Cons

Highlighter color could be stronger.
Would like to be able to look at two pages simultaneously when reviewing accounts.

Response from Diligent of Diligent Corporation

Replied December 2018

Hi! Thanks for being our customer and writing this awesome review! We're very happy to hear you like our 24/7/365 support and find Diligent Boards easy to use. Thanks again for this positive feedback!

November 2018

Linda from Pacolet Milliken Enterprises, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Expansion call

I needed to expand from a 15MB to a 27MB so that I could put in a committee slide

Pros

Ease of use dropping and looking at the end product

Cons

I can't think of anything at the moment.

Response from Diligent of Diligent Corporation

Replied December 2018

Hi Linda, we're so happy to hear you've had a positive experience with Diligent Boards. Thank you for taking time to share this review!

November 2018

Abigail from CCEP

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Helpful product

Pros

Ease of use and accessibility of interface

Cons

Upload process can sometimes cause freezing

Response from Diligent of Diligent Corporation

Replied December 2018

Abigail, thank you for the positive review! We are happy you find Diligent Boards helpful and easy to use. Please know that we are always working to improve our product to deliver the best possible experience to our customers. Thanks again for taking the time out to share your experience!

November 2018

Brian from Capital Drilling

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

All Documents in one place

Pros

Clear and easy to use, on screen note taking function very helpfully

Cons

Password process a little clunky but might be a user issuer

Response from Diligent of Diligent Corporation

Replied November 2018

Thank you for the great review, Brian! We are thrilled that you enjoy using Diligent Boards and find it easy to use. Thanks so much for this 5 star review!

November 2018

Carol from Garfield Weston Foundation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Diligent

Very good.

Pros

It is very easy to use and the support staff are always so knowledgeable and patient. Even when I am not.

Cons

It can't be used on your phone, like it can be on iPad, but then it's an application made for iPad.

Response from Diligent of Diligent Corporation

Replied November 2018

HI Carol, thank you for taking time to share this review. It is wonderful to hear that you've had a positive experience with Diligent!

November 2018

Jawad from BFC Group Holdings

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Diligent Boards

very good.

Pros

intuitive and easy to use. good value for money. nice look and feel.

Cons

slow in uploading documents. slow in creating books. no proper full screen feature. scrolling through book is tedious.

Response from Diligent of Diligent Corporation

Replied November 2018

Hi Jawad, we really value your constructive feedback and appreciate that you took the time to share it with us. Please know that we are always working to improve our product to deliver the best possible experience to our customers.

November 2018

Susan from Eastern Bank

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

I am reviewing the Rountable held in Boston on 11/8/18

Pros

The roundtable was great - nice to meet everyone, talk about tips and future features.

Cons

My only comment would be to make this meeting longer! I felt that we did not have enough time.

Response from Diligent of Diligent Corporation

Replied November 2018

Hi Susan, thank you for attending our roundtable and taking time to write this review! We really appreciate your feedback and hope to see you at another event in the future.

November 2018

Tania from Seeka Limited

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Diligent

Pros

I am a relatively new user of Diligent Boards but am happy to say that this is a great platform to manage the swathes of sensitive documentation needing to be provided to our team members.

Cons

No cons, software is sound and easy to navigate.

Response from Diligent of Diligent Corporation

Replied November 2018

Hi Tania! Thank you so much for taking your time for the review. We're delighted to hear that you enjoy using Diligent Boards. Thank you, we really appreciate it!

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Bravo Diligent!

The portal solved the usual transfer of a mass of paper each quarter, allowing quick and easy signing of compliance documents, easy and secure messaging and effective communication with members of each of our Boards

Pros

Ease of use and great customer service.

Cons

For us, there is no downside - Diligent service is there 24/7 for any support issues

Response from Diligent of Diligent Corporation

Replied November 2018

Thank you for sharing this review! We're so happy to hear you've had a positive experience with Diligent.

November 2018

George from Capstone Mining Corp

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Satisfied board member

Secure portable communication and provision of Board materials

Pros

It’s Easy for management and boards to use

Cons

Nothing about it that I don’t like very much

Response from Diligent of Diligent Corporation

Replied November 2018

Hi George, thank you for taking the time to share this review! We're so happy to hear that Diligent has been helpful in supporting your work as a board member.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Diligent is sought out by Board members

Our Board members asked our Company to implement this solution they liked it so much from prior experience. That speaks volumes for the end user experience. As an Admin user its generally pretty good too.

Pros

Collaborative, functional, allows board members to highlight text in presentations and post it notes for questions in meetings, everyone sees the same thing in the meeting, automatically resorts the folders and order when intermediate agenda items or items are added, available on ipad . Functionality has been added to conduct surveys and deal with minutes too.

Cons

Could do with an upgrade on look and feel, and some things just aren't intuitive, some defaults are the wrong way round (IMO - such as not automatically saving board members notes when a presentation is replaced - you have to elect for that), the client can appear a little slow on laptop at times but that may be due to where I am situated

Response from Diligent of Diligent Corporation

Replied November 2018

Thank you for the nice and valuable feedback! It is important to us that our customers are happy, and we are always looking for ways to make our products better. Thanks for taking the time to review us!

October 2018

Irene from JJ McAteer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Board Meeting Portals easy and efficient

Paperless solution to Board Meetings. We have converted 8 Boards to Diligent with a seemless transition. Training is excellent and new products are always offered and existing features are updated. Diligent listens to end users for suggestions and better solutions and incorporates what they can.

Pros

Easy to load documents, user friendly for all Boards, great storage for secure historical meeting material and governance documents.

Cons

Cannot load short videos for viewing at Board Meetings. Cannot move items from board meetings to resource centre.

Response from Diligent of Diligent Corporation

Replied October 2018

Thanks for the 5-star review and sharing your feedback with us, Irene! We are thrilled that you enjoyed your experience with Diligent Boards. We will be sharing your feedback among our team. Thank you!

October 2018

Lynne from Shaftesbury PLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Diligent Suite Review

Pros

Very easy to use. Very good customer support and updates.

Cons

A little bit slow when loading documents.

Response from Diligent of Diligent Corporation

Replied October 2018

Thanks for giving us a 5-star rating, Lynne! We are very glad to hear that you enjoy using Diligent Boards. Thank you!

October 2018

Patrice from Robert Half Legal

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Diligent is Best Board Portal Available

As a consultant working for various companies, it is awesome to have Diligent in my handful of tools that can provide services to my client and make me look like a magician. It has simplified my life and that of my clients and I can't imagine being without Diligent.

Pros

It is easy and intuitive both from an administrator perspective and a user perspective

Cons

The Resource Center - though I understand that improvements are coming and I am looking forward to that.

Response from Diligent of Diligent Corporation

Replied November 2018

We are thrilled to hear you are happy with Diligent Boards, Patrice. Thank you so much for writing this awesome review!

October 2018

Kelly from International Pacific Halibut Commission

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

Big Time Saver

Diligent Boards has saved time and paper.

Pros

Building the board book is easy, and a big time saver. It makes preparing, and organizing the meeting documents simple and stream-lined. Love being able to export my book to PDF.

Cons

I wish some of the features and options had an explanation for use. Sometimes its not self explanatory what a feature is used for.

Response from Diligent of Diligent Corporation

Replied October 2018

Hi Kelly! Thank you for taking the time to leave us such a great review. We are absolutely delighted that you enjoy using Diligent Boards. Our team at Diligent strives to provide you with the absolute best, every day. If you have any questions about the product features, please do not hesitate to reach out to your Customer Success Manager to schedule a training. In addition, you can find detailed information about every feature in our Help Center online and join our Webinars and Admin Seminars to learn more. Speak soon!

October 2018

Keith from IPHC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Branch Manager

secure communication and collaboration with board members.

Pros

security, portability, the ability to link within board books and to export the book.

Cons

timeout. Running an eight hour meeting with multiple applications for content it becomes frustrating to have to re-enter your password throughout the day.

Response from Diligent of Diligent Corporation

Replied November 2018

Thank you so much for review, Keith! We are grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are very happy to hear we hit the mark for you. Timeout settings can be highly customized - please contact your administrator or your Diligent Customer Success Manager to determine the optimal timeout settings to suit your organizational needs. We would love to make your positive experience even better!

October 2018

Noqxie from Chaucer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

2 of 5

October 2018

Diligent Boards

Support team excellent, I feel they listen to what ever concerns we have and ensure changes are made communicated to the development team and suggestions implemented fairly quickly.

Pros

You do not have to convert documents to PDF prior uploading them into a pack.

A pack (in theory) can be generated and built quite quickly.

Cons

Performance is slow, the pauses whilst waiting time for system to do an action are long and could be improved. This ends up making the builing a book process fairly long.

There are also too many clicks to approve a book or tabs - could be improved by allowing documents and agenda tabs to be approved by right clicking the tab/paper that require approval and approving at that level.

Response from Diligent of Diligent Corporation

Replied October 2018

Thank you for taking the time to review Diligent! It is because of your feedback that we can continue developing our products to work even better for you. We have some specific solutions that may help with your approval workflow. Please feel free to reach out to your Customer Success Manager to discuss!