All DocSend Reviews
1-25 of 59 Reviews
Sort by
Dave
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
DocSend: Don’t raise funds without it!
Having received numerous business plans in the past via DocSend, I was incredibly impressed and quickly decided that we had to use it to communicate with our prospective investors and partners. Getting set up with DocSend was fast and easy, and managing documents and communications has been a breeze. What really keeps me coming back is the fast pace of innovation with new features and ideas. Raising money is a top priority for many companies. DocSend is an essential tool to make fundraising a success.
PROSProfessional, flexible, scalable technology that makes every start-up look good and gives every investor a sense of confidence
CONSSometimes confusing to differentiate between content, spaces, etc. Sometimes confusing to figure out how to create custom links.
Reason for choosing DocSend
Combination of price and performance
Reasons for switching to DocSend
Products like Dropbox and Google make it easy to share files and create links, but they don't offer nearly the customization available with DocSend.
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
DocSend, The BIG BROTHER of documents and presentations
DocSend has help us out in the sales department to: 1.- Get a much clear idea of how many people are really taking the time to see and read our documents. 2.- Realize who is really interested in the information, since it gives you a report on how many times a single user enters your document. 3.- Get an idea of what page exactly is the one that our users pay more attention to, since we can access statistics of how many minutes per page each user invest on.
PROS1.-Easy of use for managing documents on the platform 2.-Extremely easy way to upload files to the software 3.-Weekly reports by email 4.- Really love that you could see who access your files, how many times and the time spent per page
CONSI think personal version almost no reporting, something that could be a withdrawal since next subscription plan is 4.5x more expensive
Reason for choosing DocSend
The deep and rich inside information that you can get by using DocSend is impossible to get if you try to use Google docs to share your documents and get an impressive idea on how your clients are using and consuming your information
Wayne
Management Consulting, 1 employee
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2019
Buyer Beware! DocSend Does Not Prevent Document Downloads
Pricing looked attractive. BUT it turned out this was a "you get what you pay for" situation.
CONSDocuSend falsely claims that you can set the software to disallow downloading of documents. [SENSITIVE CONTENT HIDDEN] This is NOT true. What they don't tell you is that anyone can simply Print the document to PDF. When I challenged their customer service people on this, they claimed that they couldn't stop it, but that their software would distort the document so it is not readable. It is true that longer multi-page documents were cut off after 5+ pages, but the material that was left was only distorted by less than 10% of the content.... meaning that it is possible that a substantial leakage of your confidential info could occur. It wouldn't be so bad if they simply owned up to the lack of this feature in their software; then a buyer can decide whether the feature is necessary and the rest of the package is worth the price. But their lack of transparency on their website, coupled with their inept customer service response gave me a total lack of trust in this company.
Aman Preet
Verified reviewer
Retail, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed August 2022
How DocSend is better than its competitors
Overall experience with DocSend is nice as it is feasible and easy to manage the document with security just keep in mind the pricing is bit higher.
PROSOne of the best feature in DocSend is its feasible nature of single sign on feature which makes it easy to accessible as well as easy to use with proper privacy provided along with that document management and storage facilities.
CONSIn the long run the pricing is pretty much high compare to the competitors which makes it choosy if we want premium features but need to have hole in the pocket.
Reasons for switching to DocSend
The way DocSend manages the document and store them with proficient privacy and security was better than above mentioned tools
Laura
Logistics and Supply Chain, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2020
Great tool to share files securely
We like the integration with gmail. It allows us to share large files easily, while keeping track of who opens it.
CONSWe feel the e-signature feature needs lots of improvement. We would love to see form completion and signature so we could have share our business agreements/contracts using this platform. Also it will be great to share videos privately and keep track of who watches de video.
Reason for choosing DocSend
We still use the other when we need to send an agreement that needs to be signed
Dr Raj
Verified reviewer
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Required Software for any Entrepreneur
The fact that I can track who views it, where it's viewed, and how many times is a big deal whether for fundraising or business development.
CONSYes, I wish I could share videos securely and track views within docsend or with a standalone docsend video feature. It's my number 1 future feature want.
Reason for choosing DocSend
My friends said Docsend is the best for Entrepreneurs. I also went to a Docsend networking event when I moved to SF last year and My friends said Docsend is the best for Entrepreneurs. I also went to a Docsend networking event when I moved to SF last year and [SENSITIVE CONTENT HIDDEN] was amazing. was amazing.
Sanjit
Verified reviewer
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
This is an essential product that works well and provides excellent tech support.
It helps me track prospect content engagement.
PROSI really like the analytics it offers that shows engagement of the user. I also like that users can download content if they want. And finally, I love the way content looks on mobile.
CONSI wish they had a feature like Pocket so people could save content for later. Also, I would love users to be able to listen to content rather than just read it.
Daniel
Verified reviewer
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great tool, great UX
great, use it all the time, I promote it actively
PROScontrol confidential information, get insights, simple and good UX
CONSI think you guys could upgrade the logo and look of the interface, but thats not really too relevant as it is about function and function is great
Reason for choosing DocSend
it does the job for me
Rahul
Verified reviewer
Consumer Electronics, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed February 2023
Fast, secured way to share documents
Pretty happy with the core features. It does a good job managing documents online and running multiple campaigns and tracking their performance.
PROSDocsend has a simple intuitive user interface that allows uploading, managing, and sharing documents a breeze. Tracking and reporting features are pretty consistent. The Gmail integration is very efficient.
CONSViewing documents on mobile is not the best experience.
Claire
Writing and Editing, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Doc send
I'd recommend doc send, a great tool to keep ontop of the invoices your sending
PROSI really like doc send, it allows us to send invoices to our customers quickly and securely without any hassel.
CONSThere isn't anything that I can say is missing. We only use it to send invoices and its great for that function
Peterson
Printing, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
DocSend is simple and incredible.
The plan is popular contrasted with different items. It utilizes shading or textual style well indeed and utilizations serif typefaces well indeed. The capacity is basic and can be seen instinctively. All pointless data can be covered up and utilized instinctively well. The stacking speed is very fast contrasted with different items. Factual data is exceptionally exact, and it is inventive to be connected progressively. Envelope the executives is simple and all around carried out with different mists. Another extraordinary benefit is that it very well may be seen by embeddings pictures.
CONSI have not run into a bad thing yet. I have had no issues, no glitches and no adverse responses to my utilization of the stage. I would nearly say the expense per client, yet for this quality it is definitely worth the cost and has effectively demonstrated itself to be important.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2018
Best way to track docs that are being sent
Love the ease of use and how in depth info they give you. I am able to track everything from who is opening my document, when they are opening it, what kind of device and where they are. I have been using docsend since it beginning stages and it has came such a far way and is huge now.. We use it to do e-signatures on waivers we send out as well and the open and click rate is through the roof wether you use it or not it is super simple for someone to sign a doc.
CONSThey have had a few bugs here and there which is lost me some time in work but as they grew and got stronger the service downtime has been minimal
Michael
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great tool for sending documents and getting quantitative feedback
Valuable tool for fundraising and sales documents
PROSAwareness of when your audience engages with time sensitive documents (eg fundraising pitchdecks)
CONSGenerally good value - our usage ebbs and flows so wish we could price by usage if minimal activity that month
Maxime
Verified reviewer
Design, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2018
Docsend is a good analytics tool for your presentation
- Very user-friendly - Easy to understand analytics for our documents - Support for many document types - The tool also gives the facility of giving a live walkthrough of the documents via phone or in person.
CONS- NO Support for pitch videos - It's little expensive - Sometime the website is very slow.
Vendor Response
Maxime, thanks so much for the review! We'd love to help you out with any questions around pitch videos / site performance. We'll follow up with you in just a moment.
Replied June 2018
GRANT
Aviation & Aerospace, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2019
Keep your decks confidential-and get feedback
Expiring links on decks hosted in the cloud is super helpful to control where decks go and to whom they're shared with. Its not a silver bullet, but it makes it just a little harder to hit forward and share with someone that may not have as high integrity as you'd hope.
PROSI love the feedback on the decks I send out to potential investors. Who has reviewed them, how long they spend on them. Its also VERY mobile friendly so that's amazing. I've heard from 1st hand sources of companies where well meaning investors offered to share a competitor's deck (they declined). This is less likely to happen with DocSend and a link that expires on a date you set. Especially impressed with the new features that the DocSend has rolled out in the last month.
CONSI want the same features and support for video!
Aniket
Verified reviewer
Real Estate, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2023
A convenient tool for sharing and organising documents.
It's an amazing software to keep documents organised and share them with people conveniently. It helps me to send important documents to my clients in real time which makes a good impression of my organisation.
PROSThe user interface of DocSend is very attractive and intuitive too. I don't need to attach any documents to email, I send them via links. It also secure my documents in clouds. The e-sign feature also adds value to this software.
CONSThey lack on the portability of this software. They should have mobile application of it.
Reasons for switching to DocSend
PandaDoc is a bit expensive and lacks some features also.
Kayla
Internet, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2021
Founders should use DocSend for sharing pitch decks and data rooms
DocSend is great for secure document sharing and tracking. Founders should absolutely use it for sharing pitch decks and confidential data room materials because it is secure and provides helpful insights and analytics about who viewed your deck. I recommend that you require viewers to submit their email addresses before being able to review your materials so you can reach out to them to connect directly.
CONSI wish there was a free tier for founders who are just starting their companies and are trying to limit their expenses.
Anonymous
2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
best-in-class document management solution platform that allows sales and marketing teams to access,
my overall exparience with DocSend is that it's the most secure way of sharing documents with the right people. It's an amazing tool for businesses and marketing teams to store and share documents with clients, partners and other stakeholders. You can even track document activity and easily access, collaborate and share documents from any device.
PROSDocSend is a must-have for any sales team as it helps you get your documents out to prospects by creating a sharable link that allows you to track who is accessing them and when.
CONSI would say that this platform is really useful and easy to use
Adrian
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT