DocStar ECM Software

Find out more:

5

Recommendations

Find out more:

About DocStar ECM

DocStar Enterprise Content Management serves large and midsize businesses across all industries and provides tools to upload, store and share documents in a variety of formats. Cloud-based and on-premise versions of the software are available. Users can capture and upload content using desktop computers, smartphones, tablets and multifunction printers, and the cloud-based version of the software allows users to upload content anywhere there is an internet connection. Supported file types include standard document formats such as .doc and PDF, as well as .wav, .jpg, .html and more. DocStar helps users comply with document retention and records management policies. Other key features include version control, user-based permissions to control access to files and ...
Close

Image 1 of 4

Document Viewer

Headshot of Software Advice Advisor

Find the right Content Management Software (CMS) for you.

What key features are most important to you in Content Management Software (CMS)?

DocStar ECM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 26 reviews

Carol

Company size: 2-10 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2019

DocStar

Very happy overall and would purchase it again if needed.

Pros

II used DocStar in my last job. I found it very user friendly and easy to set up. I looked at several different programs at the time and very glad I choose DocStar.

Cons

Nothing about the product. I did think the price was a little high. Would have liked it being a little lower

Reasons for choosing DocStar ECM

I used Treeno before and Doctor was a better product/

Marcus

Verified reviewer

Company size: 2-10 employees

Industry: Information Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

September 2020

Great product, TERRIBLE company (Epicor, not DocStar).

I have almost 20 years experience with competing content management platforms so I'm not new to it. I know what I want them to do and how I want them to do it. I also know that many of the products "lose their way" in their quest for profits. It's happened time and again. DocStar does roughly 80% of what the big players do. There are some functionality gaps but they would apply to only the largest of companies. I've got no real complaints with the product; most of what I encountered are experiential things. HOWEVER...dealing with Epicor, the parent of DocStar, is a nightmare. I'm talking about invoice billing. I will warn you right now: these guys don't know how to calculate, will ignore when you tell them that their calculations are wrong and are stuck in the stone ages with how they generate their billing. Every new quote is basically a "re-quote" of a previous quote, rather than what it should be which is just a net difference dollar amount owed. The problem is you've got prorate, you've got one-time fees, you've got discounts and all sorts of things that throw off trying to do "re-quoting" - it's old school and should never be a thing. If you quote X and then quote Y as a "re-quote", and I pay X, you need to subtract X straight out of Y. They don't do that. They keep charges in Y that would have already been paid as part of X. Double-dipping. Their accounting team is inflexible and will refuse to work with you to resolve the problem.

Pros

It's a very simple interface. Integrating with Azure AD was a bit picky but once it works, it works. The forms tool is simple and powerful and I was able to get most of what I wanted done.

Cons

Everything being workflow-driven makes sense, but the UI does not. That needs to be refined. Also, the folder interface has zero power or utility where it could be a standout (people still think in terms of folders). DocStar wants people to just search OCR and meta, that's fine until it comes time to navigate common names and terms. Lastly I couldn't get it to properly talk to a regular Fujitsu scanner the way I needed it to; it was ignoring all imaging settings from the driver. So I just scanned to PaperStream and let it "sweep" stuff in, but I shouldn't have to do that.

Reasons for choosing DocStar ECM

Hyland has started overcharging for their software and no longer accept startups or small companies. Minimum $80k to get started where it used to be as low as $3k. Laserfiche never responded. Docupeak changed the software away from what I needed at some point and only focus on mid-tier and up companies now. M-Files never responded. OpenText never responded. Alfresco is way too basic in comparison (though I do own it too for a different reason). PaperVision requires excessive custom code to do a lot of what DocStar does out of the box.

Dave

Company size: 51-200 employees

Industry: Machinery

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

May 2020

Great potential but needs refining!

Unfortunately, there were too many issues that we felt did not have good solutions therefore, are no longer using this integration. It was taking longer to process invoices which should not be the case.

Pros

I love the integration with Epicor and the workflow approvals.

Cons

The fact that this was sold as out of the box ready solution was not true. We had to spend weeks of consulting hours (plus thousands of $$$) to get this programmed. There was not even a base install package available. :-(

Brent

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2017

An EDM system with great value, web enabled with heavy workflow focus

Data entry automation for AP and AR, matching, routing of Invoices and sales orders and ease of finding documents. Version control comes standard and integrates very nicely with MS Office

Pros

Base system comes with lots of standard features such as records management document workflow, zone ocr, content searching, approval routing and audit trail. The product is browser based so can support Apple/ios environments and be easily placed on premise or in the cloud. Support for multiple companies, TWAIn or ISIS scanning. Batch importing thru email, hot folder, xml or csv comes free. Full MS Office integration and virtual print driver come free. Lots of great options at an affordable price point

Cons

Looking forward to new rebranding in the 7.16 version , not a fan of the old logo and color pallet

Response from DocStar

Thank you for the review Brent! I'm glad you like our new branding and I'll be sure to let the Product team know you're on the lookout for it in the product!

Replied August 2017

Kelly

Company size: 11-50 employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2017

Eclipse Evaluation

I use Eclipse almost daily in our loan department. It is a awesome way to scan all our client info. This is a great tool for us in our department to not have to go into our actual file room every time we have an issue. It is also great when our auditors to come in and evaluate us, The only thing I ever seem to have an issue with is moving something or emailing a document. Other than that this a great tool to have.

Pros

The easy access to our customer files.

Cons

Often have problems trying to move or email a document.

Response from docSTAR

Thank you so much for the review Kelly! We are happy to hear that eclipse is helping your team achieve greater productivity and efficiency. Feel free to reach out to support if you continue to have issues moving or emailing a document. There may be a simple fix for that! If not, you can always submit a Betterizer and our product team will review and prioritize when improving the solution. You can reach support at 1.866.243.2240. Also check out our Micro Lessons on CareCentral - the answer may be there. Dawn DiLorenzo Digital Marketing Manager

Replied February 2017

Popular DocStar ECM Comparisons