# DocStar ECM Software Reviews, Demo & Pricing - 2026 > Review of DocStar ECM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/cms/docstar-dms-profile --- [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / DocStar ECM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/cms/docstar-dms-profile/reviews/)[Alternatives](https://www.softwareadvice.com/cms/docstar-dms-profile/alternatives/) # DocStar ECM 2026: Benefits, Features & Pricing Wondering if DocStar ECM is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview DocStar ECM 4.0 [(97)](https://www.softwareadvice.com/cms/docstar-dms-profile/reviews/) Pricing Starting at $99.00 per year ### About DocStar ECM DocStar Enterprise Content Management helps midsize and large organizations centralize content and automate document-driven processes across the business. It enables teams to capture, manage, and securely access information while improving visibility, control, and operational efficiency. Available in both cloud and on-premise deployments, DocStar offers flexibility to meet a range of security, infrastructure, and scalability requirements. Content can be captured from desktop computers, mobile devices, tablets, and multifunction printers, with secure access available from any location. Intelligent data capture tools extract and index key information, reducing manual entry and ensuring documents are organized for fast, accurate retrieval. Built-in workflow automation supports processes such as accounts payable, HR onboarding, and contract management, helping teams streamline approvals and reduce bottlenecks. DocStar includes compliance and governance features such as version control, audit trails, role-based access, and retention management to help organizations maintain control over critical information. The platform can be used as a standalone solution or integrated with ERP, acc... ounting, HRIS, and other business systems to keep documents and data aligned across workflows. Support is available via online portal, email, and phone, with both perpetual licensing and subscription options. Wondering if DocStar ECM is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. ## DocStar ECM User Interface ## Popular DocStar ECM Alternatives Main Product DocStar ECM 4.0 [(97)](https://www.softwareadvice.com/cms/docstar-dms-profile/reviews/) Ratings Breakdown - 3.80Ease of use - 3.80Value for money - 3.77Customer support - 3.89Functionality Pricing Starting at $99.00 per year Get Price Alternative Product [Square 9](https://www.softwareadvice.com/cms/square-9-profile/) 4.5 [(141)](https://www.softwareadvice.com/cms/square-9-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.27Value for money - 4.43Customer support - 4.36Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Revver](https://www.softwareadvice.com/cms/revver-profile/) 4.4 [(975)](https://www.softwareadvice.com/cms/revver-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.24Value for money - 4.39Customer support - 4.20Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Contentverse](https://www.softwareadvice.com/cms/contentverse-profile/) 4.1 [(19)](https://www.softwareadvice.com/cms/contentverse-profile/reviews/) Ratings Breakdown - 4.05Ease of use - 3.79Value for money - 4.24Customer support - 4.0Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Klyck](https://www.softwareadvice.com/business-plan/klyck-profile/) 4.9 [(29)](https://www.softwareadvice.com/business-plan/klyck-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.94Value for money - 4.94Customer support - 4.86Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [FileHold](https://www.softwareadvice.com/cms/filehold-profile/) 4.7 [(56)](https://www.softwareadvice.com/cms/filehold-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.71Value for money - 4.84Customer support - 4.54Functionality Pricing Starting at $50.00 per month Get Price ## DocStar ECM Pricing and Plans Starting price: $99.00 per year Free Trial Free Version Basic $99.00 per user, per year No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## DocStar ECM Features - Popular features found in Document Management Access Controls/Permissions Archiving & Retention Collaboration Tools Compliance Tracking Document Classification Document Editing Document Generation Electronic Signature File Conversion File Sharing Third-Party Integrations Version Control - More features of DocStar ECM Accounting Activity Dashboard Activity Tracking Aging Tracking Alerts/Notifications API Approval Process Control Asset Lifecycle Management Audit Trail Commenting/Notes Compliance Management Configurable Workflow Content Library Content Management Customizable Branding Customizable Forms Customizable Reports Data Capture and Transfer Data Import/Export Digital Asset Management Document Automation Document Capture Document Management Document Review Document Storage Drag & Drop Duplicate Payment Alert Electronic Forms Email Management File Management File Recovery Filtering Forms Management Fraud Detection Full Text Search Indexing Information Governance Invoice Processing Metadata Management Mobile Access Offline Access Optical Character Recognition Purchase Order Reconciliation Real-Time Data Reporting/Analytics Reporting & Statistics Search/Filter Secure Data Storage Single Sign On SSL Security Status Tracking Tagging Vendor Management Workflow Management ## DocStar ECM Integrations Microsoft Outlook Integration rated undefined from -1 review Kinetic Integration rated undefined from -1 review Infor CloudSuite Integration rated undefined from -1 review Microsoft SharePoint Integration rated undefined from -1 review ArcGIS Integration rated undefined from -1 review Microsoft Excel Integration rated undefined from -1 review See all 9 integrations ## DocStar ECM User Reviews Overall Rating 4.0 Ratings Breakdown 5 36% 4 36% 3 21% 2 4% 1 3% Secondary Ratings Ease of Use 3.8 Value for money 3.8 Customer support 3.8 Functionality 3.9 JH Jacob H. Verified reviewer Utilities 11-50 employees Used daily for more than 2 years Review source Reviewed October 2023 Docstar at Water Company 4 Ratings Breakdown 5 Ease of use 5 Functionality Previously 4 Pros: The workflow builder customization, OCR scanner, ease of data editing. Cons: Randomly, the Client Service needs to be repaired or re-installed. The Office Integration module needs an active license on the server. Read More Marcus C. Verified reviewer Information Services 2-10 employees Used other for less than 6 months Review source Reviewed September 2020 Great product, TERRIBLE company (Epicor, not DocStar). 4 I have almost 20 years experience with competing content management platforms so I'm not new to it. I know what I want them to do and how I want them to do it. I also know that many of the products "lose their way" in their quest for profits. It's happened time and again. DocStar does roughly 80% of what the big players do. There are some functionality gaps but they would apply to only the largest of companies. I've got no real complaints with the product; most of what I encountered are experiential things. HOWEVER...dealing with Epicor, the parent of DocStar, is a nightmare. I'm talking about invoice billing. I will warn you right now: these guys don't know how to calculate, will ignore when you tell them that their calculations are wrong and are stuck in the stone ages with how they generate their billing. Every new quote is basically a "re-quote" of a previous quote, rather than what it should be which is just a net difference dollar amount owed. The problem is you've got prorate, you've got one-time fees, you've got discounts and all sorts of things that throw off trying to do "re-quoting" - it's old school and should never be a thing. If you quote X and then quote Y as a "re-quote", and I pay X, you need to subtract X straight out of Y. They don't do that. They keep charges in Y that would have already been paid as part of X. Double-dipping. Their accounting team is inflexible and will refuse to work with you to resolve the problem. Ratings Breakdown 4 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: It's a very simple interface. Integrating with Azure AD was a bit picky but once it works, it works. The forms tool is simple and powerful and I was able to get most of what I wanted done. Cons: Everything being workflow-driven makes sense, but the UI does not. That needs to be refined. Also, the folder interface has zero power or utility where it could be a standout (people still think in terms of folders). DocStar wants people to just search OCR and meta, that's fine until it comes time to navigate common names and terms. Lastly I couldn't get it to properly talk to a regular Fujitsu scanner the way I needed it to; it was ignoring all imaging settings from the driver. So I just scanned to PaperStream and let it "sweep" stuff in, but I shouldn't have to do that. Reasons for choosing DocStar ECM Hyland has started overcharging for their software and no longer accept startups or small companies. Minimum $80k to get started where it used to be as low as $3k. Laserfiche never responded. Docupeak changed the software away from what I needed at some point and only focus on mid-tier and up companies now. M-Files never responded. OpenText never responded. Alfresco is way too basic in comparison (though I do own it too for a different reason). PaperVision requires excessive custom code to do a lot of what DocStar does out of the box. Read More KY Kelly Y. Banking 11-50 employees Used daily for more than 2 years Review source Reviewed January 2019 Doc Star Review 5 Previously 4 Just overall helpful in the loan department. Instead of having to get up and go to the file room, i can easily pull up my docs while sitting at my desk and talking with a customer. Ratings Breakdown 5 Ease of use Previously 4 5 Customer support 5 Functionality Previously 4 Pros: User friendly and so helpful to get to our documents easier than pulling files. Cons: I really do not have any complaints on doc star. Read More AS Adam S. Verified reviewer Wholesale 201-500 employees Used daily for more than 2 years Review source Reviewed October 2022 DocStar P21 Review 4 We have made our accounting functions essentially entirely paperless. We started with the AP process and eliminated hours of extra time dealing with paper and printing. We have also incorporated it into remittances and other AR functions. It has helped with document storage and recalling documents quickly. Everything is labeled and available at your search. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: It has the ability to incorporate with our ERP (Epicor P21) which has the potential for more additional growth features. Workflows are easy to set up and adjust to your company process. Takes a little time to learn, but helpful in the long run as you can edit on the fly. Cons: DocStar staff being more helpful with adjusting or adding features. We were one of the first to purchase DocStar after Epicor purchased the software. We were left in the dark about setup. I have had to create all the workflows on my own. Security classes and some integrations need to have better instructions or ability to edit them for our company needs Reasons for choosing DocStar ECM Mainly because it was owned by Epicor now so we believe that the potential for future integrations will occur for our benefit. Read More YB Yevstakhii B. Verified reviewer E-Learning 51-200 employees Used weekly for less than 6 months Review source Reviewed May 2023 My expirience of use DocStar ECM 4 DocStar ECM is generally regarded as a comprehensive enterprise content management solution that offers a range of features for efficient document management and workflow automation. Here are some aspects that I have highlighted as positive experiences:Document organization and retrieval: I appreciate the robust document organization capabilities of DocStar ECM. The platform provides intuitive tools for categorizing, indexing, and searching documents, making it easier to locate and retrieve specific files. I can assign metadata, tags, and keywords to documents, enabling quick and accurate document retrieval.Workflow automation and collaboration: DocStar ECM offers powerful workflow automation features that help streamline business processes. I can design and automate workflows to route documents, assign tasks, and facilitate collaboration among team members. This automation reduces manual effort, improves productivity, and ensures consistent and efficient document processing.Document version control: I find the version control functionality in DocStar ECM valuable.But also I had issues with limited customization options, integration challenges, performance and scalability. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: 1\. Document organization and retrieval: I appreciate the robust document management capabilities of DocStar ECM. The platform allows for efficient organization, indexing, and categorization of documents, making it easier to locate and retrieve specific files when needed. I can assign metadata, tags, and keywords to documents, enabling powerful search and retrieval capabilities.2. Workflow automation: DocStar ECM offers workflow automation features that help streamline business processes. I can design custom workflows to automate document routing, review and approval processes, and task assignments. This automation reduces manual effort, improves efficiency, and ensures consistent and timely document processing.3. Document version control: I find the version control functionality in DocStar ECM valuable. The platform maintains a history of document versions, allowing me to track changes, access previous versions, and revert to earlier iterations if necessary. This feature enhances collaboration and provides a clear audit trail of document modifications. Cons: 1\. Limited customization options: While DocStar ECM offers various features for document management, I have limitations in terms of customization and flexibility. I have found certain aspects, such as customizing workflows or configuring metadata fields, to be restrictive or not as intuitive as desired.2. Integration challenges: I have difficulties in integrating the platform with specific business applications or systems. These challenges can arise from compatibility issues, customization requirements, or technical complexities, leading to additional effort and potential delays in the integration process.3. Performance and scalability: In some cases, I had performance issues when working with large volumes of documents or heavy workloads within DocStar ECM. These issues may include slower search or retrieval times, delays in processing workflows, or overall system responsiveness. Read More VR Verified Reviewer Insurance 2-10 employees Used daily for more than 2 years Review source Reviewed October 2022 Recommended for Document Storage/Retrieval 4 Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: DocStar ECM is reliable for document storage/retrieval on a daily basis. Our clients rely on us to protect the highly-sensitive information that they share with us and we have confidence that we do that via this product. Cons: I feel as if the support factor could be improved on. At times, it seems that the response time from a rep/technician could be improved. Read More Anthony C. Verified reviewer Food & Beverages 51-200 employees Used daily for more than 2 years Review source Reviewed October 2017 Use it for about 3 years. AP, contracts, invoices 4 Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: We use the workflow function in more than a few area and it makes our approval and processing of AP much smoother. Also have a few automated OCR feeds that make pulling key words from documents easy on users. Cons: Need a mobile app or dynamic website to allow easier review and approval by users out of office. Also ability to easily take picture and scan and upload from phone is missing. It's not usable for our team when out of office. Vendor Response Thank you for your review! We are so glad that your AP processing is running smoother and that DocStar AP Automation making easier work for your team! Our sales team has reached out to you regarding your desire to have mobile approvals and uploads and they are currently processing new licenses and scheduling training for you for that functionality! Please contact our sales or support line for any further product needs. Best, Dawn DiLorenzo Digital Marketing Manager DocStar Replied October 2017 Read More Ajoob s. Verified reviewer Chemicals 501-1000 employees Used daily for less than 12 months Review source Reviewed June 2022 Best data management software. 4 Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The best about docstar ecm is that the software is user friendly has lot of useful features for enterprise data management. The software is helpful in data management, file sharing, document workflow and many more. Software is browser support and easy to access from any system. We can easily search and access the files is a great feature. Cons: Sometimes problems with login. No other issues. Read More Jason P. Verified reviewer 11-50 employees Used daily for more than 2 years Review source Reviewed January 2018 Docstar is a great document management system with many features and vast flexibility 4 Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Workflow and rules capabilities are wonderful. filing and retrieval of documents is very fast, overall product is very flexible. Cons: Sometimes it's more complicated than it needs to be to build a workflow. The need to download some files in order to view them is bothersome. Read More VR Verified Reviewer Computer Software 10000+ employees Used weekly for more than 2 years Review source Reviewed March 2023 Reviews on Docstar 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Comes with lots of standard features such as records management etc. Cons: Only bad thing about docstar is that it is web based. Read More Showing 1 - 10 of 97 Reviews [See All Reviews](https://www.softwareadvice.com/cms/docstar-dms-profile/reviews/) ## DocStar ECM Popular Comparisons [Square 9 vs DocStar ECM](https://www.softwareadvice.com/cms/docstar-dms-profile/vs/square-9/)[Revver vs DocStar ECM](https://www.softwareadvice.com/cms/docstar-dms-profile/vs/revver/)[OnBase vs DocStar ECM](https://www.softwareadvice.com/cms/docstar-dms-profile/vs/onbase/)[DocuWare vs DocStar ECM](https://www.softwareadvice.com/cms/docstar-dms-profile/vs/docuware/) [Compare All Alternatives](https://www.softwareadvice.com/cms/docstar-dms-profile/alternatives/) ## Other Top Recommended Document Management Software [Klyck](https://www.softwareadvice.com/business-plan/klyck-profile/) **4.9** (29) Recently recommended **12** times [Square 9](https://www.softwareadvice.com/cms/square-9-profile/) **4.5** (141) Recently recommended **11** times [Revver](https://www.softwareadvice.com/cms/revver-profile/) **4.4** (975) Recently recommended **10** times [Conga Composer](https://www.softwareadvice.com/cms/conga-document-generation-profile/) **4.4** (116) Recently recommended **10** times Stuck Between Options? 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