DocStar ECM vs eFileCabinet

DocStar ECM has 26 reviews and a rating of 4.35 / 5 stars vs eFileCabinet which has 860 reviews and a rating of 4.4 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.35 / 5 (26)
4.4 / 5 (860)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
December 30, 2020
October 13, 2021
Pros/Cons
  • Pros

  • The Docstar software makes it easy to get my hands on any historical document related to any of our customers very quickly.
  • I love the integration with Epicor and the workflow approvals.
  • Cons

  • Sometimes it's more complicated than it needs to be to build a workflow. The need to download some files in order to view them is bothersome.
  • Often have problems trying to move or email a document.
  • Pros

  • I like the ease of use about this software. It's easy to understand and navigate throughout the site.
  • It's a great feature that I haven't seen elsewhere, and it's a great help when things need to be sorted quickly during the busy season.
  • Cons

  • I selected a single file, and an entire directory was deleted. No warning, no way to recover.
  • Cost or expense, lack of follow up when I had a problem with questions.
Pricing Range
Product Demo
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Product Screenshot
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FrontRunners

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FrontRunners

2020

Advisor Recommendations

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10 Recommendations
18 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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