Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"Ease of use, simple to understand instructions and a reasonable price for enough storage. Great customer service."
"Convenient to make corrections when mistakes are found. Easy to navigate. Easy to follow and understand. Easy to use without all the hassle."
"I love how I can scan all paper documents into pdfs with ease. "
Cons
"I like all the features overall however wished having the support could be less costly."
"I think the process of converting documents can be shortened. It would be nice if all the emails it generates didn't look the same, maybe show an image."
"May need them to install everything as that process can be a little complicated, especially dealing with multiple computers."
DocuShare Reviews
Filter by:
January 2018

Ben from Active Documents Ltd
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
January 2018
Cost effective, powerful document management
Pros
DocuShare is a cost effective, yet powerful Document Management System (DMS) which allows large levels of customisation and a large level of scalability. The user interface, although slightly dated, is functional, allowing a high level of ease of use for inexperienced users and power users. The built in workflow is effective, although simple, and can be expanded with enterprise workflow options to allow for far more complex BI solutions.
Cons
Although DocuShare is highly customisable, professional help is best sought to get the most out of it.
November 2018

Neisha from Alvin Community College
Company Size: 501-1,000 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2018
Docushare Your Documents
I like the ease of scanning documents, i wish it had more features.
Pros
I love how I can scan all paper documents into pdfs with ease.
Cons
I think the process of converting documents can be shortened. It would be nice if all the emails it generates didn't look the same, maybe show an image.
March 2018
Jamison from quorum
Company Size: 201-500 employees
Industry: Information Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
March 2018
I use docushare on an every day basis as part of my job role. When the system is working it is grea
It is easy to use, just needs to be polished / updated a little bit to be current with the times.
Pros
Pros: The storage and its shared, uploading is not too bad, though does take extra steps. Being able to click on the document and open it, and update the status of items. It is organized based on the catagory.
Cons
Cons: Audit trail is not as easy to use, When an item posts it should list the date posted, not the day you are looking at it as you need to select an additional tool to check posting dates.
November 2019
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Great Dynamic Product for Document Management
Pros
Flexibility, dynamic interface and customization
Cons
I like all the features overall however wished having the support could be less costly.
January 2018
Joshua from Quorum Review IRB
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2018
Good but could be better
Pros
The ability to manage multiple document collections. It is also very useful in that multiple versions of the same document can be housed.
Cons
It often crashes. Additionally, it is only available to view within a browser. Stand-alone software would be useful.
October 2018
Anonymous
Company Size: 10,000+ employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
DocuShare is great for efficient electronic sharing.
This has helped our business tremendously.
Pros
This product is incredibly user-friendly and the fact that you can share so many documents with literally anyone makes this a must own for business purposes. Of course, it is backed by Xerox so you know it is top-notch.
Cons
Xerox provides an incredible product to their users and there is not much to dislike about the product. I would suggest that they do allow users to use read-only mode if they need a trial though.
March 2018
Brenda from boeing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
4.0
March 2018
The storage and its shared, uploading is not too bad, though does take extra steps. Sometimes crashs
Shared upon the company. Can store documents in this tool. Go green.
Pros
Good product, moderate to ease of use. Good shared web tool. Good storage. Web based. works on most computers.
Cons
Sometimes it crashes, or is real slow. Needs to have a better way of organizing as at times it can be confusing.
September 2020
Andrew from US Army
Company Size: 10,000+ employees
Industry: Military
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
5.0
September 2020
Old and Slow Technology
It is a great program when it works. But, when it doesn't work, it is really difficult to fix.
Pros
It is a great idea, scan and send hard copy documents over the internet from your multi-function printer. And it is very easy to use if you require a few documents at a time. The best feature is that you can password or PIN protect your sensitive documents as you send them.
Cons
Although the idea is great, practice is limited. There are severe page restrictions on what can be sent at a time. It is a lengthy process to scan multi-page documents having to wait for batches before you to send first. And it may be the machine that I used the software from, but, it seemed we needed to call the repair man every other week to fix issues with trying to sending documents.
March 2018
Anonymous
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Wondeful tool, especially when traveling, or not near your home office.
Pros
The ease of use, and the capabilities to quickly share anything with any group necessary. Also helpful to access important documents while traveling.
Cons
A little bit expensive compared to some of the things I've seen on the market, but when dealing with larger scale things it is much more valuable.
January 2019

Margaret from Equity Bank Limited
Company Size: 501-1,000 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
January 2019
Great document manager
Pros
It is so simple and easy to implement and use. I like how it’s so easy to access my documents and to share documents to clients. It is an excellent document manager.
Cons
It’s not the easiest to install and it sometimes crashes.
February 2017
Melanie from ABLC
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2017
build your own file system and go paperless.
We have used this system for the last 7 years and I still don't think we are using it to our full potential. This system lets you setup several main categories, sub sections and then we have our setup into years. I feel your own imagination is your limit with this system. I like the fact that once I scan or print into a pdf document. The information is in the system. I don't need to ever print it again. This system has paid for it self with the amount of money we have saved over the last 7 years on paper, toner, staplers, paper clips and binders. You can access the system by ip address and get into any of your documents; attach to an email or usb storage drive.
Pros
I like how easy it is to set this up for you own business.
Cons
their are so main options for labeling that it could easily become over whelming to the installation/ setup person.
November 2019
Edward from Yaskawa America, Inc.
Company Size: 201-500 employees
Industry: Machinery
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
November 2019
Docushare, long term view
It has been a reliable way to store and reference documents.
Pros
We have used it for almost 20 years now, starting in 2000. We keep many research and techinical documents in it. It has stood the test of time.
Cons
We are still using version 6, so it is old fashioned, but still works. The Windows file explorer integration is slow and not completely reliable. I do not use the windows file explorer integration any more and exclusively use the web browser interface.
Reasons for Choosing DocuShare
Other branches of the company want to move to Sharepoint.
November 2019
Paul from Infotech
Company Size: 201-500 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2019
Docushare
Our experience has always been positive. They are responsive to our requests.
Pros
Docushare creates a well organized system for storing documents. It is very flexible and can be set up for many different uses.
Cons
One small complaint we have is with the search functionality. The search is very sophisticated but sometimes the results are too numerous and hard to sort through. We setup our collections representing the projects we work on and we use the same names from project to project for the sub-collections. So the search results say it is in the "Reports" collection but we have no idea for what project. If they provided a more complete path, we could easily process the search results.
Reasons for Choosing DocuShare
Cost, Support, recommendations

Response from Xerox
Replied November 2019
Thank you for taking the time to write a review, Paul. We especially appreciate the feedback regarding the search functionality and will consider your path suggestion while planning for future releases.
October 2016
Danielle from Glycerin Traders
Company Size: 2-10 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Easiest document control software ever used!
I've used this program for the past 5 years and have absolutely become in awe with it. It's the easiest and most self explanatory software I have ever used. Its easy to make corrections in misspellings as well as deleting or moving a document. It is very convenient for correcting mistakes made when indexing the document to the DocuShare server.
Pros
Convenient to make corrections when mistakes are found. Easy to navigate. Easy to follow and understand. Easy to use without all the hassle.
Cons
The lag in speed when capacity is almost full.
April 2018
Anonymous
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2018
It has given me the opportunity to share documents, capture images and much more among co-workers.
It is very convenient for a company or for a working group, the collaboration between users with documents, images, files of web publications, facilitate the use of paper, save a little time, but above all things help to improve the administration and communication in the workplace.
Pros
I worked 2 years with Docushare and I helped me to better take the administrative form of my documents, files and important images of my work. DocuShare has offered me the ability to share documents, capture images, publish on the web, as well as the collaboration management of a work group or a group of people with the same purpose. It is highly recommended for companies, departments, etc. Simple, it is an excellent document management tool.
Cons
the only drawback is to update with the update wizard, since you must inform connected users that the site is out of service, there must be a way to update the application sharing, in which continuing to use the tool would not be a problem for everyone.
April 2018
Justin from Asset Campus Housing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Perfect for Collaborating when others are not near you.
Pros
Ease of use, simple to understand instructions and a reasonable price for enough storage. Great customer service.
Cons
May need them to install everything as that process can be a little complicated, especially dealing with multiple computers.
April 2018
Heather from CAMDEN
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Love this program for sharing work in a large office!
Pros
Easy drag and drop, but also the ability to do several things from the machine directly which makes it even easier to use. Wonderful for sharing thing you are working on and collaborating with others not near you.
Cons
Complicated for your average person to install and link all machines and computers, definitely have someone come set it up for you!
March 2018
Ravikiran from SHARP Software Development India
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2018
Good content management by xerox
Good content management software by Xerox
Pros
Good ACL support Windows client support Good version control support Good sharing support and collaborate to make better document Good file history support
Cons
It would be good to add the support for full text search support It would be good to add good usability for file upload
January 2018
Carmen from Quorum Review
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
3.0
Customer support
1.0
Functionality
1.0
January 2018
It has not been a very good experience. The system can be very slow at times.
Pros
Very easy access to documents; however, the company made it this way. When selecting a documents, you are able to view the documents right away.
Cons
Touch and go. As it is web-based for our company, it is not efficient when we need to access documents. It also is integrated with other programs so it effects more than one product.
October 2018

Mariam from Al Fatih Academy
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
DocuShare
Pros
DocuShare is a great software to use to upload and maintain important documents for any organization. It has reduced our time and effort in locating paperwork that would otherwise get lost. Any member of our team can quickly access documents whether it be for HR or administrative purposes. It has great functionality and use.
Cons
The cost of the software is high for small organizations
March 2018
Anonymous
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
March 2018
Easy to implement and maintain.
Pros
Docushare is a fantastic product. Documents and files are easy to find and search for. Ability to email to a collection is very useful indeed.
Cons
There are some issues with the search functionality. Many glitches causing system crashes where you have to reboot & resend the documents because it loses some presets.
March 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
March 2019
DocuShare
Pros
I like the ability to have my documents and files available to me anywhere and not to have to store all those paper files.
Cons
If one person is not the only person adding files, they need to be uniformly entered and sometime that's not always the case.
March 2018
Pascale from Quorum Review IRB
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
March 2018
When it works, it's great.
Pros
It's easy to use and straightforward. It's well organized and easy to navigate from page to page and folder to folder.
Cons
It goes down A LOT, which incredibly frustrating and inconvenient when you rely on it daily for work.
April 2019
Ali from UCLH
Company Size: 5,001-10,000 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2019
Easy to set up
Pros
Great way to share documents. Easy to set. Highly recommend
Cons
Issues with app initially but once resolved was fine
November 2019
Timudur from Plumas Superior Court
Company Size: 2-10 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
November 2019
Not working for me currently
Not much of a use.
Pros
Originally the software looks simple, user friendly, which was the reason we purchase this, but now it doesn't work for me.
Cons
It doesn't work for me, I have a hard time updating the files and saving the files in the system.
October 2019
Bryce from Greek Orthodox Metropolis of Detroit
Company Size: 2-10 employees
Industry: Religious Institutions
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
October 2019
Handy Option for Xerox users
It's best used in order to be able to quickly share a document after scanning. Not necessarily our go to long-term cloud storage option.
Pros
The ability to directly scan documents into a jointly shared and accessible location can save a lot of time and hassle.
Cons
Our older model Xerox doesn't always like to play nicely with any of the network/online options, so it's often easier just to scan to email.
April 2019
Mark from Imaging Dynamics
Company Size: 2-10 employees
Industry: Medical Devices
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
April 2019
Review
Pros
The product is easy to use. There is file sharing between users.
Cons
The web version is only available. Crashes all the time. Doesn't support personalization. Auditing not good. Doesn't support much functionality in the workflow.
December 2018
Michelle from Property Management
Company Size: 201-500 employees
Industry: Accounting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2018
DocuShare - Timesaver
Time saving - this is better to me because I do not have to scan a doc in, make sure to save it to a specific place and then upload to yet another place. From scan to print to save - this just keeps my docs organized and where I need them when I need to share to either cloud or email.
Pros
The quick set up and sharing of documents without having to take 10 steps to get it done.
Cons
Set up of accounts - this may have been a disconnect on my end, or I may not have paid attention, but support helps a lot.
September 2018
Beth from BK3 Marketing
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
September 2018
Nice and simple
Pros
DocuShare makes it super easy to share files/scans/etc.
Cons
DocuShare has super basic, but useful functions.
March 2018
Laura Thompson from Laura Thompson, Ph.D.
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
5.0
March 2018
Easily share and sign documents
Pros
Ability to sign documents online and share them safely. Allows you to avoid faxing or mailing documents for signature.
Cons
The software works well but the cost Is a negative. It is not cost efficient for the small business person.
September 2018
Anonymous
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
September 2018
Best document sharing software out there.
Pros
DocuShare has enabled me to share all correspondence throughout my company. I am pleased.
Cons
Not really anything bad to say about DocuShare. It's easy to use.
March 2019
Michael from Military
Company Size: 201-500 employees
Industry: Military
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
March 2019
DocuShare
Pros
I like the ease of use and the flow of the software. Very user friendly.
Cons
Not many cons come to mind. Overall it is a very good software.
March 2018
Anonymous
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
1.0
Functionality
2.0
March 2018
Docushare is excellent for keeping all your documents in one place.
Pros
Docushare makes sharing your documents simple. It works beautifully when functioning at full capacity.
Cons
The program crashes way too often. Docushare is web-based which can make access unreliable and inconsistent.
November 2018
Brittany from Dr Charles Ashley Mann and Associates
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Easy to Use!
Pros
Easy to use, easy to navigate, well worth the money for any business to correct and store documents. I have been a user and a person to recommend this for small business.
Cons
Once the capacity is near the system can slow down a bit, but overall great!!
November 2017
Mitchell from Extraco Banks
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2017
Bank document sharing
Pros
Easy to use encryption enabled document sharing both for sending and receiving. Handles large size files.
Cons
Can be difficult when using mobile sending and retrieval. There really arent many cons to this software.
September 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
ECM system
Pros
system which provides an opportunity to easily receive and process digital content
Cons
nothing negative and after update even better security protection