--- title: "Docusign Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Docusign. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Docusign is a good fit for you!" source_url: "https://www.softwareadvice.com/cms/docusign-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Docusign](https://www.softwareadvice.com/product/367901-Docusign/) / Docusign Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/367901-Docusign/) Reviews [Alternatives](https://www.softwareadvice.com/product/367901-Docusign/alternatives/) # Docusign User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 9,476 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 7,461 reviews (79%) - 4 stars: 1,712 reviews (18%) - 3 stars: 229 reviews (2%) - 2 stars: 30 reviews (0%) - 1 star: 44 reviews (0%) ### Most mentioned pros - The ability to save frequently used documents as reusable templates (with predefined signer roles and fields) saves hours of manual setup for recurring agreements like NDAs or offer letters. - Docusign also offers robust security features, including encryption, authentication and detailed audit trail that protects our sensitive client information and ensure every approval remain legally compliant. - The platform is user-friendly and accessible, which helps improve efficiency and reduces delays compared to traditional paperwork. While there are some limitations with pricing and occasional minor glitches, the convenience, reliability, and time savings make it a valuable tool for managing documents and workflows. ### Most mentioned cons - The main downside for us is cost at the single‑user/small team level: the personal and lower‑tier plans can feel expensive for individual users, especially when you only need a limited volume of envelopes each month. - Every once in a while a document template needs tweaking and the interface for that isn’t as intuitive as the rest of the platform, so it takes longer than it should to get a form set up exactly right. - One downside with Docusign is that pricing can become expensive for smaller businesses or teams that may require advanced features, multiple users, or higher document volumes. ## Docusign customer reviews Showing reviews 1-25 of 9,476 (page 1). ### Great platform - Overall rating: 5/5 - Reviewer: Claire E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really positive and recommend. Without Docusign, I don’t think security would be as strong and life would be as easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to get all of your documents sent across to a customer an promptly signed and returned. It also logs who has signed and their IP address #### Cons It can be difficult to find older documents that have been signed, sometimes you have to sift through manually --- ### Using DocuSign to sign documents with e-signatures helps save time and reduce paperwork. - Overall rating: 5/5 - Reviewer: Paul H. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We are having an incredible user experience working with DocuSign to sign documents digitally using e-signatures and it has really helped us to have a smooth documents signing experience. DocuSign provides us with very convenient and easy to use e-signing tools which help us to conveniently sign digital documents without the need to print them and this has allowed us to reduce paperwork and also speed up documents signing completion times. With DocuSign, it is easy to keep all documents thats need to be signed well organized which allows us to ensure that all of them have been signed properly without forgetting any of them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a design company we often have a lot of documents that needs to be signed before they are stored or sent to our clients and thats why we use DocuSign to speed up and optimize our experience when signing these documents. DocuSign provides great documents preparation and management features which allow us to organize our documents and keep them ready for signing making it easy and quick for us to sign them all without forgetting any. It also offers great activity tracking and reporting features which help us to audit and monitor all our signing activities allowing us to know which documents were signed and when they were signed. It also has very useful alert tools which notifies us about pending documents signing work so that we can sign them in the set timelines. DocuSign also has a very secure files sharing and export feature which makes it easy to transfer documents after we have signed them. #### Cons We genuinely lack anything negative to say about DocuSign. It has been perfectly doing the work we brought it to do without giving us any challenges. All the features are very reliable and easy to work with. --- ### Honest Feedback - Overall rating: 5/5 - Reviewer: Allan Del Cris T. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Still works perfectly with any paperwork related task and signed documents pop-ups in the VMS automatically. New thing I observed is they are faster now to resolve any issue related to it when its not populating after signature. I'm not totally sure about any cons. The pricing as well was not discussed into us but that's the only thing I can think of id its expensive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Still works perfectly with any paperwork related task and signed documents pop-ups in the VMS automatically. New thing I observed is they are faster now to resolve any issue related to it when its not populating after signature. #### Cons I'm not totally sure about any cons. The pricing as well was not discussed into us but that's the only thing I can think of id its expensive. --- ### Docusign - THE perfect e-signature tool - Overall rating: 5/5 - Reviewer: Louis s. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It has become an essential tool for our daily operations, particularly for our sales and legal teams. The native Salesforce integration alone has transformed our contract workflow — what used to take days now takes minutes, and everything stays perfectly synchronized between both platforms. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The interface is intuitive both for senders and signers. Recipients don't need an account to sign — they simply click the link, sign, and they're done. This is a real game-changer for our sales team. Contracts can be generated, sent, signed, and tracked directly from Salesforce, with all signature statuses and signed documents automatically synced back to the corresponding records (Opportunities, Accounts, Contacts). This eliminates manual data entry, reduces errors, and dramatically accelerates our sales cycle. #### Cons While basic signing is very intuitive, more advanced features (custom workflows, PowerForms, CLM) require time and training to master. #### Reasons for choosing Docusign ocuSign is the most widely recognized e-signature platform globally. Clients and partners are already familiar with it, which removes friction during the signing process. --- ### Trusted for a reason - Overall rating: 5/5 - Reviewer: Nicholas E. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's really easy, and that's the best thing that a signature software can do. It's trusted by other businesses and our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros Docusign is the industry standard for a reason, it's so easy to use for our customers and it's a trustworthy tool when dealing with potentially sensitive information. It's also really quick, I appreciate how much time we save with it getting signatures. #### Cons I think they coast on their status as the industry standard a bit, I wish that they would innovate a little more with the security features. --- ### Good bye DocuSign - Overall rating: 1/5 - Reviewer: Eddy C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Thank you for your generous offer. However, since I paid for the full year and my subscription will not terminate until next year, I am disappointed with this situation. It has left a bad taste in my mouth. I do not understand why there is no option to prorate the unused portion of my annual subscription. I feel that this is an unfair and strong-arm policy. Under these circumstances, I do not see myself returning to your service in the future. I also intend to share my experience and concerns regarding this policy through online reviews. At this point, please remove me from any future marketing or contact attempts. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Nothing #### Cons Cancellation policy. #### Reasons for switching to Docusign Cost --- ### Good idea for an app - Overall rating: 5/5 - Reviewer: Lexus K. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros What I like most about DocuSign is how fast and convenient it makes signing documents. I can review, sign, and send paperwork from anywhere without having to print, scan, or mail anything. The interface is simple to use, and the step-by-step signing process makes it easy to complete documents accurately. I also appreciate the security features and the ability to track the status of documents in real time. Overall, DocuSign saves time, reduces paperwork, and makes managing important documents much more efficient. #### Cons What I like least about DocuSign is that some of its advanced features can take a little time to learn, especially for new users. Occasionally, documents may require multiple authentication or verification steps, which can slow down the signing process. There can also be limitations depending on the subscription plan, and some features are only available with higher-tier options. Overall, these are relatively minor drawbacks, and the platform remains reliable and easy to use for most document signing needs. --- ### Strong Choice for Getting Signatures - Overall rating: 5/5 - Reviewer: Ilana H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This was positive all around. Easy to learn and self-explanatory, I felt confident early on when it was the program of choice at my previous employer. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This is a very reliable software and takes just a few uses to master. I like the ease of prioritizing signers. #### Cons I have no suggetions for improvement on this software. I've had only positive experiences with it. I wish it were adopted by my workplace. --- ### The easiest way to get electronic signatures - Overall rating: 4/5 - Reviewer: Clarissa B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have had a good experience with docusign. It has met all of my electronic signature requirement and people recognize the name so it's easy to give a heads up that they should be on the lookout for an email from DocuSign #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros DocuSign makes it easy to get electronic documents signed and makes the process pretty easy. I also like that they keep all of the previously signed documents in my account for easy tracking and reporting. #### Cons I haven't checked in a while, so perhaps this is available now, but it seems like for a small team, there should be better pricing opions. We use it sporatically and it seems like it gets expensive when each person on our team has to have their own account --- ### Not just for signing! - Overall rating: 5/5 - Reviewer: Chandler B. G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was very satisfactory for every thing I need the application to do. I could not say for sure if they problem I had was on my end or Docusign. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that its more than just signing. You have have templates that have required fields to be filled out. #### Cons Sometimes documents will come back corrupted. I dont know why but it does cause for things to become repetitive. --- ### DocuSign: Increased Efficiency and Client Satisfaction - Overall rating: 5/5 - Reviewer: Samm R. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, DocuSign is a great product for ensuring compliance, and audit trails while also simplifying processes internally and for clients. Allowing our clients to sign documents from where-ever they are as increased the speed of the workflow as well as client satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DocuSign is the industry standard for e-signatures which is why we choose to use this product. Many of our team members and clients were already familiar with the product which made the ease of integrating it into our workflow relatively seamless. Furthermore, the security and compliance was important when researching products. DocuSign provides encryption and most importantly to us, audit trails. #### Cons As an admin, there was a learning curve during set up. Templates and workflows can be difficult to set up at first, however once set up, they are simple to replicate. Unfortunately, there can be issues and bugs which often times can be traced back to how the client is trying to open/e-sign but it can be difficult to explain virtually. #### Reasons for choosing Docusign We considered using Adobe Sign however deployment was much more difficult than DocuSign and is not as widely recognized. #### Reasons for switching to Docusign The switch was made because DocuSign is ultimately the most well known and well understood product on the market. --- ### Docusign Review - Overall rating: 5/5 - Reviewer: Patrick F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it is a very strong product and what I consider to be the strongest product in the industry in its class. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Docusign is our go-to signing platform for digital, audit-ready signings. It is clean, reliable, and well-known. #### Cons I don't have major gripes with it. Possibly I would like to be more easily able to input an alias for an individual signer and/or have two saved email addresses under each saved contact name. #### Reasons for switching to Docusign We actually were with Hellosign, but we changed to Docusign when Hellosign was acquired by Dropbox. --- ### Easy to Use and Worth the Price - Overall rating: 5/5 - Reviewer: Ritchie F. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Docusign is easy to get going, easy to use and build new templates, and onboarding is a breeze. I highly recommend using it across teams for all eSignature needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Docusign works well and the amount of templates and requests you can send makes it has good value for the higher price. #### Cons The cost of Docusign is higher than competitors, which caused us to move away from it for a while. This limits what we can do with our overall operations budget. #### Reasons for choosing Docusign We have used both and decided which would be a better fit overall. #### Reasons for switching to Docusign Dropbox Sign was too limited in the amount of templates that we could have. --- ### Elevating documents signing experience with DocuSign. The best there is. - Overall rating: 5/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. DocuSign has become a very essential tool in my line of work as a lecturer especially because i have a lot of documents that i need to sign. I use it to sign documents electronically using e-signatures rather than using the handwritten signatures which caused my desk to be full of manual paperwork waiting to be signed. Now with DocuSign, i just receive a digital document and sign it conveniently and reshare it back. With DocuSign, i have been able to both improve the documents signing speed allowing to get my signing work completed in short period of time and also simplified my signing experience by making it more convenient as i can sign documents from anywhere at any time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a lecturer, i usually have loads of documents that need to be signed and having DocuSign has simplified how i handle these signing tasks by making it possible for me to use e-signatures rather than handwritten ones which used to take a lot of my time. DocuSign offers great documents preparation features which allows me to keep all the documents that needs signing well organized, allowing me to have a clear overview of which documents are already signed and which ones are on the waitlist. I also like the advanced security features offered in DocuSign including multifactor authentication which help ensure that only me can access and sign documents. DocuSign also has a direct share feature which makes it easy to share or transfer documents directly after signing them. It has a very friendly user interface that makes it easy to add new signature fields on documents using drag and drop technology. #### Cons I have been fully impressed by the quality of services i have been getting from DocuSign and i have not found anything to dislike about it so far. It has been easy to work with and all the features offered have been very useful. --- ### DocuSign Turned Our Contract Chaos into a Clean, Automated Machine - Overall rating: 5/5 - Reviewer: Krishna V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered DocuSign has fundamentally changed how we handle business contracts. What used to be a fragmented, slow process printing, scanning, following up, all is now a streamlined workflow that practically runs itself. Document management is clean and well-organized, tracking is effortless, and the platform rarely gives you a reason to complain. Customer support has been responsive on the few occasions we've needed it. The return on investment becomes obvious very quickly. For any team dealing with a high volume of contracts, this isn't just a nice-to-have; it's essential infrastructure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Now, the moment a document goes out, the entire chain moves on its own — reminders fire automatically, signing order is enforced, and nothing slips through the cracks. The template system is a particular standout; once a contract format is saved, spinning up a new agreement takes under two minutes. The audit trail on every document also gives you rock-solid accountability without any extra effort on your part. #### Cons Honestly, nothing significant has gotten in the way of day-to-day use. If I had to nitpick, the pricing tiers could be more transparent for teams scaling up, but it hasn't been a dealbreaker given the time it saves. --- ### Sign Up For DocuSign! - Overall rating: 5/5 - Reviewer: Eduardo L. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with DocuSign has been really positive. It makes getting documents signed quick and easy, without having to deal with printing, scanning, or chasing people down. The interface is pretty straightforward, and I like being able to see the status of documents at a glance. It’s also convenient that everything can be handled online from pretty much anywhere. There are a few features that take some getting used to, but overall, DocuSign saves a lot of time and makes the whole signing process feel much less stressful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DocuSign has been a really great tool for getting documents signed without all the usual hassle. It’s super convenient, easy to use, and saves a ton of time compared to printing, scanning, and emailing paperwork back and forth. I like how straightforward the whole process is, and the notifications make it easy to keep track of what’s been signed and what still needs attention. Overall, it makes handling documents feel quick and stress-free. Definitely a solid option if you want a simple way to manage electronic signatures! #### Cons One downside with DocuSign is that the pricing can feel a little high, especially if you only need it occasionally. Some of the more advanced features are also limited depending on the plan you’re using. It’s easy enough to use overall, but there can be a bit of a learning curve when you start exploring all the different options. Still, if you regularly need documents signed, the convenience definitely makes it worthwhile. --- ### Something that works well on my ML projects, albeit rather expensive. - Overall rating: 5/5 - Reviewer: Jainish J. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. DocuSign is an excellent solution to get down to business in an expedited manner. As an ML consultant, as I am, it makes you appear professional to your clients. You need not bother about paper or scanning. Everybody already knows about it, and thus nobody raises inquiries when you send a DocuSign link. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I find myself making frequent use of DocuSign when beginning a new project with my clients. As a Machine Learning Consultant, I would need to sign numerous NDA papers and contracts until I will be presented with any data. And the best thing is that it is extremely fast. All I do is to upload my contract and check the place where I would like the signature and send it. #### Cons The price is the chief among the things that I do not like. To an individual solo worker or a couple of people who work a small group, it is rather costly each month. A second, occasionally the interface of setting the document is a bit sluggish. --- ### DocuSign-- Not The Best. - Overall rating: 2/5 - Reviewer: Tyra O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like that DocuSign has stayed consistent over the past 5+ years. I also like that it is very easy to use for my stakeholders and external users. I feel that my completed envelopes are safe and secure. I don't often run into bugs or other issues. I feel that the value is appropriate for the money we spend. #### Cons I don't know that DocuSign has made meaningful UI or feature updates in the last 5+ years. I'll also explicitly say that their team is entirely unhelpful. I have reached out for customer support many times and have gotten the run around. It feels like they are just trying to sell me on more of their features and workflows, not solve my current issue, which is often time sensitive. --- ### Fast, Easy, and Reliable for Everyday Document Signing - Overall rating: 5/5 - Reviewer: Kelli C. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Docusign has made handling paperwork so much easier. It keeps everything in one place, the tracking and reporting features help me follow up quickly, and I don’t have to worry about losing documents or waiting forever for signatures. The platform has been dependable, customer support has been helpful when needed, and it fits smoothly into my daily workflow. It has saved me a lot of time and has made the signature process way more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I really like how easy Docusign is to use. Sending documents out for signatures only takes a few clicks, and the workflow management keeps everything organized so nothing gets missed. I also like being able to track where each document is in the signing process. The system is reliable, saves time, and feels worth the money because it cuts out a lot of extra steps. It makes document management simple even for people who aren’t very tech savvy. #### Cons The only downside I’ve noticed is that sometimes documents can take a little while to load, and every now and then a signer runs into a minor issue depending on their browser. It’s not common, but it can slow things down. I also think the price could be a bit more flexible for smaller teams. --- ### Makes signing documents easy and paperless - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall Docusign has been a great option at my workplace for documents that need to be signed by multiple people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Docusign provides an easy paperless way of signing documents. It also allows users to timestamp their signature so that the date and time are recorded along with the signature or initials. Additionally, when multiple signatures are needed, Docusign simplifies this procedure by automatically sending the document to the next person whose signature is needed. This helps to avoid documents getting lost in the shuffle or forgotten about. #### Cons I prefer when people use a digital copy of their actual signature rather than just their name typed out; I feel that the typed name could be more easily used fraudulently. --- ### Gladly Docusign documents will actually send - Overall rating: 5/5 - Reviewer: Andrew L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since I no longer need to wait for each client to print a copy of their contract and then fax or email the scanned copy back to me (since many of my clients live in different time zones), I feel relieved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was also surprised when Docusign did not totally lock up my browser while viewing the status of my sent documents. I'm typing this while sitting in a broken office chair leaning to the left. It seems to be working properly with respect to sending liability waivers to clients, although I had thought that it would fail. There is an option within Docusign to create your own signature by drawing it which did not break my mouse. At least there is some comfort knowing that Docusign will work as needed and the customer support is there when I need it. #### Cons To say that I am underwhelmed by the pricing structure for plans (without a "free" subscription) is a gross understatement. As much as I dislike being unable to customize the content of emails that Docusign sends to my clients, I hate how they appear as spam. --- ### Simple and Easy to Use E-Signature Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Docusign has been very positive. It has helped simplify contract management and makes it easy to obtain signatures electronically. The platform is reliable, secure, and easy for recipients to use, even if they have never signed documents electronically before. I’ve found it especially useful for sales agreements, contracts, and business documentation where convenience is important. For organizations looking to modernize their document signing process, Docusign is a dependable and professional solution. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I liked most about Docusign is how easy it makes the document signing process for both senders and recipients. The platform is intuitive, user-friendly, and significantly reduces the time required to collect signatures compared to traditional paper-based processes. I also appreciate the ability to track document status in real time, send automated reminders, and securely store completed agreements. The integrations with business tools such as Microsoft Dynamics 365, Microsoft Outlook, and Microsoft SharePoint to help streamline workflows and improve efficiency. #### Cons One downside with Docusign is that pricing can become expensive for smaller businesses or teams that may require advanced features, multiple users, or higher document volumes. Some customization and workflow automation capabilities are also reserved for higher-tier plans. --- ### Quick and Easy with Docusign - Overall rating: 5/5 - Reviewer: Hassan H. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Docusign has been great. It has worked fine for me and has been a great asset to my workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Docusign is that when sending an email to someone, it's as easy as reviewing it and signing it. It then automatically sends it back. It makes the Workflow quick and easy to manage. It also keeps all the documents easy to keep and work on. It also makes the payment processing procedure easy. #### Cons I have not had any issues with Docusign ever so I never needed to call Customer Support. Nor have I went through any bugs and issues. For me it was all pretty simple and easy. --- ### Secure and Quick Electronic Signing Process - Overall rating: 5/5 - Reviewer: Stephanie E. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we have a highly positive experience signing and managing documents easily, quickly, and securely. This allows us to save time and move forward with internal processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are able to send and sign documents electronically quickly and securely. It is user-friendly, and anyone is able to access the document, making it an easy process to electronically sign documents. #### Cons Branding and template options may limit our customization options available in DocuSign, making it difficult to interpret that it is a safe option to use for electronic signature signing for documents. --- ### An honest review of DocUsign. - Overall rating: 5/5 - Reviewer: Jhovanny A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with DocUsign has been great. A trustworthy application to aid me in my everyday paperwork and forwarding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros By far, the most beneficial feature is the preset documents that are able to be loaded in/ sent to clients. This improves efficiency by an untold amount. Sending intakes, contracts or forms for review takes minutes. What I also like is that in the case of an error, or fellow peer review: a quick edit or correction is always possible. #### Cons My least favorite trait is that some fields remain as a requirement. If this is an internal setting: please disregard. If however, this is an area of improvement, please note. This would be the only source of feedback: to allow the docUsigns to be sent without requiring all fields to be filled out. ## More reviews [Next reviews](https://www.softwareadvice.com/product/367901-Docusign/reviews/?page=2) --- Docusign Reviews, Pros and Cons - 2026 Software Advice