Docusign vs Expedience Proposal Software
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.7 / 5
Value for Money
4.5 / 5
4.9 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.7 / 5
4.7 / 5
Last Review Written
October 1, 2024
February 26, 2024
Pros/Cons
Pros
- I love that Docusign is so easy to use. Having your authentic signature with a click of a key or initials for all your important documents at the speed of lightening is awesome.
- Love the ease of use and ability to save documents in the DocuSign system. Simple to sign online but also convenient options to print to paper or save as a PDF.
- My overall experience with it was amazing and I used the free trial but I love it so much and use it so much that I now buy monthly subscriptions.
Cons
- They have really horrible customer service representatives who retaliate against customers that complain about poor service.
- The problem with econtracts is that we have trouble knowing when we they are confirmed. So sometimes it was hard to confirm if it worked.
- I don't like how difficult it is to edit the document once you sign. Once you sign it, it is done and you can't go back and edit it even if you accidentally messed up.
Pros
- On top of that the customer service is fantastic. I've never not been able to get in touch with someone from Expedience and they are quick and thorough in troubleshooting and resolution.
- Additionally, the implementation team was one of the best teams I've worked with and so eager to make sure we were set up for a successful roll out. Kudos to have a great staff.
- So far the product seems flexible and intuitive, the most impressive thing is the speed and consistency compared to our previous solution. Its early days for us, but the signs are good.
Cons
- Their company's time and money had been wasted.
- Sometimes the styles, page breaks and settings are a bit confusing to someone that may not be proficient in formatting.
- The problem persists and have not been fixed in the 8 months we have used the solution.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
