1 million+ businesses helped, Get advice
Home

/

Document Management Software

/

Docusign vs WebTMS

Docusign vs WebTMS

Get Price Quote
Get Price Quote

Add to Compare

Overall Rating
4.7 (8779)
4.4 (37)
Ease-of-Use
4.7 / 5
4.3 / 5
Value for Money
4.5 / 5
4.4 / 5
Customer Support
4.5 / 5
4.7 / 5
Functionality
4.7 / 5
4.2 / 5
Last Review Written
February 13, 2025
November 4, 2020
Pros/Cons
  • Pros

  • I love that Docusign is so easy to use. Having your authentic signature with a click of a key or initials for all your important documents at the speed of lightening is awesome.
  • Love the ease of use and ability to save documents in the DocuSign system. Simple to sign online but also convenient options to print to paper or save as a PDF.
  • My overall experience with it was amazing and I used the free trial but I love it so much and use it so much that I now buy monthly subscriptions.
  • Cons

  • They have really horrible customer service representatives who retaliate against customers that complain about poor service.
  • The problem with econtracts is that we have trouble knowing when we they are confirmed. So sometimes it was hard to confirm if it worked.
  • I don't like how difficult it is to edit the document once you sign. Once you sign it, it is done and you can't go back and edit it even if you accidentally messed up.
Read all user reviews
  • Pros

  • Overall am very happy with the product as it is fairly intuitive to use once up and running and has excellent support.
  • It is easy to look for very specific groups of marks thanks to the powerful search capabilities. We also use extensively the template emails, which we send directly through the software.
  • The system never goes down, so reliable. The customer support is superb.
  • Cons

  • The reports generated by the software are hard to follow.
  • Non-TM related modules are still in the old format, such as the Registered Design module. This seems to stop the design renewals pulling into the renewal wizard reports.
  • I feel some of the action schedules could be updated to include additional common US deadlines in the TM and Dispute records.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Explore product images
Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos