DocuWare Software

4.57 / 5 (51) FrontRunners

Our advisors have recommended this product 32 times in the last 30 days

About DocuWare

DocuWare is a cloud-based document management and workflow automation solution that helps businesses transfer digital and paper-based assets on a unified platform. Primarily catering to sectors such as finance, accounting, sales, marketing, GDPR, invoice processing and employee management, DocuWare captures data from various sources enabling users to perform automated data entry.

Primary features of DocuWare include SAP records, Windows folder import, full-text indexing, barcode recognition, task control, deletion workflows, versioning, pending box and flexible search. Additionally, the solution assists users with decision-making processes by sorting, linking and distributing information.

DocuWare provides comprehensive training and guidance through a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

51 Reviews of DocuWare

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(33)

33

4 stars

(16)

16

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 51 results

October 2017

Rafael from Cetil Sistemas de Informática

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2017

The Best Tool for Electronic Document Management

Pros

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents. Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Cons

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

July 2019

Chris from Noorda BEC

Company Size: 201-500 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Docuware Review

Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.

Pros

Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

Cons

Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

Reasons for Choosing DocuWare

Worked best with our Exchange based system, had best and most advanced features for doing indexing of documents, and price was the best deal.

Response from DocuWare

Replied July 2019

Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

May 2020

Christophe from CGI Bâtiment

Verified Reviewer

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2020

Une solution flexible rapidement adaptable dans un système d'information

Exemple récent d'implémentation dans le contexte du Covid-19. Avec l'aide d'un intégrateur, nous avons mis en place un parapheur et son workflow en quelques heures. Celui-ci permet aux équipes métier de stocker des documents dans le but de les faire signer par leur N+1. La personne devant signer est notifiée automatiquement qu'une signature est faire suite au dépôt du document, de même pour le dépositaire une fois que le document a été signé.

Pros

- Solution fiable et sécurisée - Concepteur de workflow graphique - Connecteur Outlook

Cons

La fonctionnalité SmartIndex basée sur la capture visuelle de champs d'applications tierce est une bonne idée qui permet de gagner du temps, mais cela fonctionne mal dans le cas où les utilisateurs utilisent des résolutions d'écran disparates.

Response from DocuWare

Replied June 2020

Thank you for taking the time to review DocuWare. We appreciate your positive feedback. We're glad that the ease of setting up DocuWare Workflow enabled your organization to quickly make the adjustments necessary during the Covid-19 crisis. If you would like to learn more about how to optimize the functionality of Smart Connect, please consult your DocuWare Reseller or Regional Sales Director. They will be able to address your issues. You may also reach out to us directly at customer.feedback@DocuWare.com.

July 2018

Angela from Whittier Health Network

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

2.0

Functionality

2.0

July 2018

Response from DocuWare

Replied August 2018

Thank you so much for taking the time to write the review. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to work with you to improve your experience with our solution.

April 2020

Maud from Bouygues Immobilier

Company Size: 1,001-5,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2020

Une GED simple et accessible !

Nous utilisions Docuware depuis une dizaine d'années en tant que GED en utilisant uniquement ses APIs. L'année dernière, nous avons mis en place une base de partage entre les services comptabilité, gestion, juridique et les commissaires aux comptes qui leurs permet, depuis le front-office de Docuware, d'avoir une vue globale sur l’avancement des bilans financiers. La communication entre les différents services est fluidifiée, la dernière version validée des documents est partagée de façon transparente. Ceci est d'autant plus important dans cette période de confinement où toutes les équipes télé-travaillent.

Pros

L'outil est rapide à paramétrer : en quelques jours ou semaines, il possible d’automatiser/dématérialiser des processus de l'entreprise. Il est simple et facile d'utilisation que ce soit pour les utilisateurs ou les administrateurs/paramétreurs.

Cons

Le front office est un peu "Brut", il faudrait le remettre au goût du jour, avec un design plus attrayant. Si l'interface était plus personnalisable, il ne serait pas nécessaire de récréer des portails par dessus (couleurs - logo de l'entreprise, ajout de boutons, d'infos-bulles, page d'accueil personnalisée par collaborateurs avec un récapitulatif de ces principaux processus et validations,ces derniers documents consultés...). Certaines fonctionnalités ne peuvent être utilisées chez nous, car elles nécessites l'installation d'un client lourd... à l'ère du Cloud, il faudrait que la plateforme soit 100% online !

Response from DocuWare

Replied May 2020

Thank you for taking the time to review DocuWare. We're happy to learn that your organization is benefiting from DocuWare's user-friendlines. its ability to streamline communication and make audits much simpler. We appreciate your feedback on the user interface. It will be shared with our product team. If you would like to be directly involved with our development process check out our Product Tester program at: https://start.docuware.com/docuware-product-tester-program If you have further input, please reach out to us at customer.feedback@docuware.com.