DocuWare Software

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FrontRunners 2020

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About DocuWare

DocuWare is a cloud-based document management and workflow automation solution that helps businesses transfer and optimise digital and paper-based assets on a unified platform. DocuWare captures data from various sources enabling users to perform automated data entry and management all while ensuring the highest standards of security and privacy for compliance with laws such as HIPPA, GDPR and SOC. Primary features of DocuWare include SAP records, Windows folder import, full-text indexing, barcode recognition, task control, deletion workflows, versioning, pending box and flexible search. Additionally, the solution integrates to accelerate existing software, and assists users with decision-making processes by sorting, linking and distributing information. DocuWare pr...
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DocuWare User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 58 reviews

User Profile

Salma

Verified reviewer

Company size: 10,000+ employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Best Of All Time and sensational tool for documents management.

Enables ease of documents sharing. Automates business processes. Documents can be stored securely.

Pros

It's simple to organize and manage documents and files. Enables ease go search and display documents and files. Ensures ease of documents access.

Cons

I haven't experienced any downside with DocuWare as it matches all what I need.

Chris

Company size: 201-500 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

Docuware Review

Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.

Pros

Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

Cons

Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

Reasons for choosing DocuWare

Worked best with our Exchange based system, had best and most advanced features for doing indexing of documents, and price was the best deal.

Response from DocuWare

Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

Replied July 2019

Cynthia

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Functionality

out of 5

February 2021

DocuWare: Serviceable

My experience was good. As stated, once you figured out what you needed to do to complete the transaction, it was fine.

Pros

Our association used Docuware for about six years and for where our business model was at the time, it served a good purpose. Once you figured out the system, it was easy enough to use, albeit a bit "clunky." We used it primarily for uploading invoices and bills to be paid.

Cons

It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.

Reasons for switching to DocuWare

Our accounting department required a system that was more highly integrated that what DocuWare could provide.

Response from DocuWare

Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. The situation that you describe is not typical. DocuWare is known for its ease of use and powerful search capabilities. Customers are able to assign keywords they choose, such as vendor and date, as well as use full text search. If you have further input, please reach out to us at customer.feedback@docuware.com.

Replied February 2021

User Profile

Virginia

Verified reviewer

Company size: 11-50 employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

Great document retention software

Overall the product does what we need it to do in an efficient manor that helps us to have a secure storage platform across multiple offices

Pros

Ours is on premise and security is key along with the ability to track/cross reference with Dynamics CRM

Cons

It can be quite time consuming during the storage process

Reasons for choosing DocuWare

We used a third party vendor to evaluate and transition to this product

Rafael

Verified reviewer

Company size: 201-500 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

October 2017

The Best Tool for Electronic Document Management

Pros

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents. Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Cons

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

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