eFileCabinet vs MerlinOne

eFileCabinet has 860 reviews and a rating of 4.4 / 5 stars vs MerlinOne which has 39 reviews and a rating of 4.44 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 / 5 (860)
4.44 / 5 (39)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
October 13, 2021
August 29, 2019
Pros/Cons
  • Pros

  • I like the ease of use about this software. It's easy to understand and navigate throughout the site.
  • It's a great feature that I haven't seen elsewhere, and it's a great help when things need to be sorted quickly during the busy season.
  • Cons

  • I selected a single file, and an entire directory was deleted. No warning, no way to recover.
  • Cost or expense, lack of follow up when I had a problem with questions.
  • Pros

  • I've been impressed by the amount of customizations you can make in Merlin.
  • This software is able to adapt to our workflow and provide flexibility. Support is super awesome and help at each time.
  • Cons

  • The more I learn about Merlin, the less I see that I would consider a negative.
  • Older version of the software had problem with performance. The user interface could be more explicit on some of the actions.
Pricing Range
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FrontRunners

2021

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20 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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