We started our implementation two years ago and every time I need something, tech support is there for us; also all the videos and webcast help us to understand more the concepts and tools we need to keep our data organized. We are not archivist, we are just helping our church; but we are really pleased with all the help we got from Customer Services and Tech Support; they really helped us to get started on the right foot during our planning and implementation.

Archival management systems do have a level of complexity that comes with need for clearly organizing and describing hierarchical relationships, and the ease of the public user interface is important too. Eloquent Archives is relatively easy, and the support staff has always been there to quickly and effortlessly resolve any difficulties. The user interface works well, and Eloquent has also made modest changes in order to suit our institutional needs for options, instructions, and graphics. This system is especially great for smaller institutions with limited funding for IT resources, and I liked not having to install, troubleshoot, or configure anything.

PROS: The product has lots of capabilities and once configured to suit your needs can adequately service them. CONS: The links between description fields can be difficult to navigate and at times the systems seems lost in itself. Perhaps different screen designs for different actions would be useful for the user to follow the linkages and the processing of the system. At times the system seems cumbersome and not as user-friendly as possible. Simplifying the steps will help in this regard.

We have used the Eloquent descriptive database for about five years and are completely satisfied with it. It has brought consistency to our finding aids and provided us with enhanced features, like Google Maps and Analytics, that we have found extremely useful. I especially appreciate the hierarchical structure and relational database. As an archival administrator I am also pleased that the database is stored remotely. Technical service has been exemplary, so overall we find the system to be very cost effective. I have recommended Eloquent to many of my colleagues and continue to do so.

I've had the opportunity to use Eloquent's cataloging software in an archives setting for over two years. As compared to other cataloging programs, I have found that Eloquent provides an intuitive system that offers many innovative solutions for cataloging a diverse collection of archival materials. The Eloquent team offers unparalleled customer support - they are immediately responsive to my queries and thoughtful in creating solutions to address our challenges. Eloquent is always working towards a more efficient and streamlined process and I have enjoyed using their product.