Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"The vendor is very supportive, and their customer support team always responds quickly. The product is very efficient and robust; no bugs encountered. It is a very user-friendly EDMS. "
"liked most the scanning software for scanning files fo e-filling and it can manage thousands and thousands of files. searching for information is just a click of button and its very easy to use."
"Not just a document archive, FileHold, also offers a suite of content management modules that have helped us become paperless."
Cons
"- it might be good to be able to customise your workflow a bit better, but the standard layout is perfect as is "
"Workflow designer in a graphical representation with drag & drop of the fields in the product is not available. Vendor-wise no negative comments. "
"The workflow routing tools were a bit complex at first, but the documentation and support helped get us where we needed to be."
FileHold Reviews
Filter by:
May 2016
Chad from Image Advantage Solutions Inc.
Industry: Computer Software
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
4.5
May 2016
FileHold is a user friendly and powerful system!
Pros
Software is user friendly but offers a wide range of features that makes it appropriate for a wide range of organizations. As a re-seller we have had great success in municipalities, health units, employment agencies, etc.. and each organization's requirements have been met. The support team is also very knowledgeable and responsive when needed.
Cons
There are some features that don't work perfectly for some of the processes that our customers try and complete, but that isn't a problem with the product, just a limitation. I don't have any negative opinions at this time.
January 2020
dickson from university of zimbabwe
Company Size: 1,001-5,000 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
review of filehold
university requisititions are just too many meaning too many hard copy files, but filehold allows you to scan individual requisitions and creates files that are stored as soft copies meaning creating a paperless office.
Pros
liked most the scanning software for scanning files fo e-filling and it can manage thousands and thousands of files. searching for information is just a click of button and its very easy to use.
Cons
i am not well versed with the security system and my worry is corruption of files after shredding of hardcopies in the long run.
May 2016
Jeff from Google Search Tips
Industry: Computer Software
Time Used: Less than 12 months
Ease-of-use
4.5
Functionality
3.5
May 2016
Improved Search functionality
Pros
The app provides advanced search functionality. With advances search files and content can be searched quickly. Seems the database tables have good indexing configured on tables on main fields. Search too fast.
Cons
Collaboration functionality needs some improvement. Sharing with friends works but sometime does not send notifications which can be improved.
October 2018
Fraser from Ideagen PLC
Company Size: 201-500 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Functionality
5.0
October 2018
A fantastic document management system
Pros
- the search options are extremely useful and save so much time finding documents - FileHold is very well structured and we have made use of a lot of additional functionality such as sign off, review periods and acknowledgement
Cons
- it might be good to be able to customise your workflow a bit better, but the standard layout is perfect as is
May 2016
Ramesh from Synergy Software Systems
Industry: Computer Software
Time Used: Less than 2 years
Ease-of-use
4.0
Customer support
4.5
Functionality
4.0
May 2016
Synergy Software Systems - FileHold DMS
Pros
Easy to use functionality, Connector to add documents & excel files directly from Word/Excel. Content Search, Save Searches, Redaction, Sticky notes, and lots of other useful & effective features. Supports both thick & thin clients.
Cons
Workflow designer in a graphical representation with drag & drop of the fields in the product is not available. Vendor-wise no negative comments.
May 2016
Eric from DocuSyst, Inc.
Industry: Computer Software
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2016
FileHold DM Software - Great Value
Pros
The product can be used in a basic configuration or an advanced configuration with many features for complicated environments.
Cons
The only challenge we face with implementation of this product is the shift from the normal PC file system to a DM system which is mostly a user issue
May 2016
Khalid from Future Steps
Industry: Computer Software
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2016
Solution Provider
Pros
Ready to run out of the box. Competitive price. Great support.
Cons
Nothing. I really like the software and it meets all my (and my clients) needs.
February 2019
Omarie from K08 Sounds
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Functionality
5.0
February 2019
FREE & USEFUL! Like most Google Softwares :)
Pros
This is a nice, simple solution for note-taking. Much better than having a million post-it notes scattered on your desk everywhere! I enjoy using the notes for to-do lists, websites, reminders, you name it. And it's great that it is free to use! I like to use it on my iPad as well with my apple pen because it really works like a sticky note, and you can change colors which is a bonus.
Cons
I would like their to be a feature to password protect a note for things like passwords. Other then that it's great!
May 2016
Nicole from ITHACA
Industry: Computer Software
Time Used: Less than 2 years
Ease-of-use
4.0
Functionality
4.5
May 2016
Easy Navigation and handful Menu options
Pros
The app has easy to use navigation. There are a number of menu items with a few submenus as well. There is a number of features in this app to perform various operations. It’s a kind of app which has features for every other department
Cons
Great app with good functional features. No issue with any of the existing functionality here.
May 2016
George from Trialtec
Industry: Management Consulting
Time Used: Less than 2 years
Ease-of-use
5.0
Functionality
5.0
May 2016
A simple and powerful way to manage large document sets
Pros
FileHold is as intuitive as it is powerful. With its metadata-based architecture, FileHold allows me to find the exact documents I need faster and easier than any other document management platform.
Cons
I hope they release a Mac operating system version soon!
April 2018
Rebecca from INNOVATIVE MEDICAL PRODUCTS-3
Company Size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
April 2018
Document Control Specialist
Overall I would recommend this product. If you are moving from a network type system to a DMS , this is the way to go. You do not need to be a programmer to get this thing going. All you need is a few hours of IT time and the rest you can do yourself. I implemented our program in 2 months time.
Pros
Easy to implement and easy to configure to my company's business requirements The searching capability is wonderful and greatly reduces the time it takes to find a document - we are now getting structure out of mayhem! The library structure makes using FileHold easy even for the most novice of users
Cons
Navigating through the workflows is cumbersome and clunky. I have to click here to find one thing...go back to another screen to find others.
March 2018
John from Account Temps
Company Size: 11-50 employees
Industry: Management Consulting
Time Used: Less than 12 months
Review Source
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2018
Premium ECM solution with multitude of benefits
Pros
Not just a document archive, FileHold, also offers a suite of content management modules that have helped us become paperless.
Cons
The workflow routing tools were a bit complex at first, but the documentation and support helped get us where we needed to be.
March 2009
Merv from Eloquent Systems Inc
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
March 2009
We actively recommend FileHold as a Document Management system and as an excellent companion product
We actively recommend FileHold as a Document Management system and as an excellent companion product with the Eloquent KM Suite. Together they manage the entire life cycle of all records from creation to permanent archives or destruction.
Pros
Eloquent Systems has a Web-based Knowledge Management software suite that does not have a Document Management component. Using the API's provided we were easily able to integrate the two products. Our products could always link to digital content of most types. Now it can link directly to a FileHold folder for a seamless. A search into the Eloquent KM software will find documents stored in FileHold as well as the various Eloquent applications.
Cons
We have limited hand-on experience with the product, but understand the application well and do not find FileHold lacking in any way.
May 2016
charon from aurora
Industry: Retail
Time Used: More than 2 years
Ease-of-use
3.5
Customer support
4.5
Functionality
3.5
May 2016
Professional file management system
Pros
Life cycle Management, Advanced Search and used history log
Cons
Microsoft Office Integration and Optical Character Recognition (OCR) and Indexing
May 2016
Matt from IdealU
Industry: Computer Software
Time Used: Less than 12 months
Ease-of-use
5.0
Functionality
3.0
May 2016
Easy deployment and Calendar support
Pros
The software is very good and have great features. Can be deployed on the cloud with help from support team. It keeps me organized by sending reminders of my events overtime.
Cons
User interface is good but can be changed to have good color combinations. Colors will make good effect and will improve the UX.
May 2016
Austin from IdealU
Industry: Computer Software
Time Used: Less than 12 months
Ease-of-use
4.5
Functionality
4.0
May 2016
Documents lifecycle can be streamlined
Pros
FileHold has functionality to streamline workflow for documents by creating a few rules. It helps to stay organized and access records as needed. It is quick to access files as needed from servers, File uploading process is smooth as well.
Cons
Since it supports calendar. Would it be possible to sync my Gmail calendar events?
April 2018
Loreto from Market Research
Company Size: 51-200 employees
Industry: Apparel & Fashion
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
April 2018
Great Job FileHold!!!
Pros
Aside from FileHold is very easy to use, what I like about this system is that it really helped our company to become paperless. We can store different files with the help of Excel and or MS word..So great!
Cons
Great job with all of its functionality and modules. So far I do not have any issue with using FileHold.....
March 2009
Michal from LGBS
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2009
If you need a software you want to be intuitive from one hand and a powerfull tool from another.
If you need a software you want to be intuitive from one hand and a powerfull tool from another - choose FileHold. Rememeber, it is an electronic library - so whenever you change, add, delete or even delay something, your boss will know it ;)
Pros
As an electronic library, File Hold is a perfect solution. It has all the features such a software should have and even more! A proper use of the smart folder functionality gives you a tool for making a "soft" workflow. "Hot key" functionality integrates FH with other systems you are working with. And it is easy, really easy to use.
Cons
I use FH as an electronic library and it is perfect. I find no problems at all.
January 2014
Luis
Time Used: Free Trial
Review Source: GetApp
January 2014
Guaranty of success
This is a wonderful product; in just one simple and intuitive interface you get so much functionality that is almost unbelievable. The flexibility and easiness of use and administration, makes of FileHold a very powerful tool to expand the use of the electronic document in organizations of any size. These features alone are a guaranty of success for the project.
Pros
Flexibility, easiness, price
Cons
Graphic workflows and PDF forms

Response from FileHold Document Management Software
Replied January 2014
A graphic workflow designer and support to automatically capture data from PDF forms has been added to FileHold in the last release FileHold 14. Customers on FileCare who need these features are encouraged to schedule their no cost upgrade.
January 2014
Maria Luisa Pineda
Time Used: Free Trial
Review Source: GetApp
January 2014
Document Management Software that shows results fast!
Filehold is an excellent Document Management System, it is easy to implement, easy to learn, has powerful functionality and excellent architecture that supports growth. FileHold uses the latest technology and gives excellent and fast support to all its national and international clients. If you want to see fast and quality results on your document management project, chose FileHold, you will be very happy with the results. With FileHold becoming a paperless company is an easy task!
Pros
Filehold is a Solution that gives real results fast!

Response from FileHold Document Management Software
Replied October 2014
FileHold guarantees a 2 hour technical installation or we will work for free until it is done - Larry Oliver - President
October 2015
Marc from Image Advantage Solutions Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
October 2015
Image Advantage Solutions Inc. Experiences with FileHold
Image Advantage Solutions Inc. became a FileHold partner in 2005 specializing in offering FileHold to Municipalities and other government organizations along with private industry. We have installed many systems since that time and have been "FileHold Partner of the Year" in 2012 and again in 2014 and are the only Partner to have won this prestigious award twice. Every client that we have sold FileHold to is very happy with the system. The features, pricing and service have been excellent. The Workflow is powerful yet easy to understand. FileHold is one of the few systems where users may create their own workflows.
October 2015
Chad from Image Advantage Solutions Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
October 2015
FileHold has a wide range of capabilities and functionality, but is easy to use and affordable!
I have been working with FileHold software for 5+ years and have experience implementing the software into 15+ municipal/government organizations. The software can offer significant improvements in business processes, workflow, records management and more. FileHold releases upgrades on a regular basis that keeps it current and continuously expanding to offer new/improved features. I would strongly recommend FileHold to any organization looking to improve business processes with a solution that is easy to use and easy to learn, but at the same time having a wide range of capabilities and functionality.
August 2008
Eric from DocuSyst
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
August 2008
Great product that is stable, scalable, and well-tested.
Great product that is stable, scalable, and well-tested.
Pros
1. Very simple and straight-forward setup. 2. Licensing model allows smaller organizations enter into a document management solution and have it grow with their business. 3. Functionality available for the basic purchase exceeds that of competitors. 4. The use of web services allows for the ability to develop solid API's and access a repository from anywhere.
Cons
1. There is no import application that comes with the product for easy conversion from other storage software or scanning projects
March 2009
Reggie from New Concepts & Solutions
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2009
An effective and practical solutions for businesses who.
An effective and practical solutions for businesses who want to embark on a Document Management solution and grow with it.
Pros
Very feature rich solution. Easy to use and practical. Incorporates all the basics in dealing with documents, captures, stores and enables effective and efficient retrieval of documents. Scalable solution that grows with the business. Cover the whole document lifecycle.
Cons
Client are a bit apprehensive of remote dialing in for support and maintenance although it significantly reduces the overall cost of implementation and support & maintenance.
June 2018
Robyn from Cherokee Steel Supply
Company Size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Solid!
Pros
We used this at a CPA office and it was very reliable! I felt like my files were being saved securely.
Cons
I don’t really know of any. It took a minute to figure out how to navigate through the interface but not long
January 2015
Michel from CONCIEL
Industry: Computer Software
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2015
FileHold robust and user friendly plus excellent support
Pros
The vendor is very supportive, and their customer support team always responds quickly. The product is very efficient and robust; no bugs encountered. It is a very user-friendly EDMS.
Cons
The customization and addition of metadata is very easy.
March 2012
Eric
Time Used: Free Trial
Review Source: GetApp
March 2012
An application that just works!
We have been working with FileHold for over 4 years. During that time, we have not had a more stable, feature-rich and better supported application in our environment. The product is full of functionality that adds value to the platform and is not just "bells and whistles."
Pros
Stability Compatibility/Integration Ease of use Accessibility to Data

Response from FileHold Document Management Software
Replied October 2014
The FileHold mission statement was to build a product that is feature rich and affordable for organizations of all sizes - that mission has been accomplished - Larry Oliver - President
March 2009
Jamie from Versatile
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2009
I would recommend Filehold to any company looking for a document management solution.
I would recommend Filehold to any company looking for a document management solution. The product itself and the support offered by the company are of the highest quality.
Pros
We implemented Filehold as part of a complex Enterprise wide technology refresh for a customer. The Filehold team provided excellent support throughout the implementation and the system itself has proved to be highly stable, reliable and intuitively and intelligently designed.
Cons
There are no cons that I am aware of.
March 2009
Myles from Kovatec Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2009
We view both the FileHolder product and the company sales and support organization as excellent.
We view both the FileHolder product and the company sales and support organization as excellent.
Pros
This is an excellent electronic document management product that spans the small to medium sized user marketplace. It is modestly priced and geared to accommodate growth on the part of the user. The CAD viewing capability is quite unique.
Cons
Although of reducung need, a more comprehensive records management component would be nice to have.
September 2013
Marc from Image Advantage
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
September 2013
Am a Reseller and Highly Recommend both FileHold and it's Sales and Support Team
Pros: Very user friendly, excellent support, excellent website, very powerful yet simple to use, very scalable from 5 users to hundreds. Cons: Linear workflow but not really a con because the users can create their own workflows instead of the vendor doing that like other products. Overall Impression: Am very pleased with both the FileHold product and the sales and service team that support it. Every one of our customers has been very pleased with it.
April 2009
Michael from Document Workflows
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2009
Highly recommend this system to any resellers or customers looking for a proven document management
Highly recommend this system to any resellers or customers looking for a proven document management system.
Pros
FileHold is a very user friendly document management system. Its a robust system with feature rich functionality out of the box. Customers can be up and running within hours rather than months with this system.
Cons
Its so feature rich that not all functionality would be used in most instances.
January 2017
Elias from Heartland Corn Products
Company Size: 51-200 employees
Industry: Renewables & Environment
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
January 2017
When it works it works
Filehold is great for the computer age. It makes filing a thing of the past. The search function is the only thing that can be iffy. If you know exactly what you're looking for its great, but general searches can be a little time consuming.
Pros
The organization
Cons
You need to be specific in your search.
January 2015
Jamie from Versatile
Industry: Computer Software
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2015
Excellent Document Management Solution
Pros
The product met all requirements for managing a wide range of content and making the content available across desktop and mobile.
Cons
Nothing negative to say. The FileHold experience has been overwhelmingly positive.
March 2009
Mohanakanan from Statworks Sdn Bhd
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
March 2009
It's an easy to manage solution for organizations who want their important corporate information.
It's an easy to manage solution for organizations who want their important corporate informations located in a single system that can provide a broad range of document management functionalities.
Pros
Scalable, which caters to large volumes of documents, can be integrated with other applications and provides document classifications.
Cons
Does not support open source operating system environments
May 2016
Hina from Information Technology and Services
Industry: Media Production
Time Used: Less than 6 months
Ease-of-use
4.5
Functionality
3.5
May 2016
Fast and organized document management tool
Everything looks great and works well. Some very good features and better than others.
Pros
Fast tool to manage documents. It support uploading files quickly and does not show any issues. Managing uploaded files are easy. Files can be filtered as needed in search area. Works effectively and easy to use as well.
March 2012
Robert
Time Used: Free Trial
Review Source: GetApp
March 2012
FileHold Software Review
FileHold is an excellent end-to-end records management solution, suited for a range of clients from small to large. A simple deployment process and dedicated support team add to its overall appeal.
Pros
Value for money. Great features. Comprehensive support (physical and web based).
June 2018
kely from Aliva Stump
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2018
Easy file management
Manage my files in a simple and organized way
Pros
I like to be able to add different Excel files, admitting the load of these quickly, has different tools for its usefulness. Good for document organization.
Cons
At the time I had to pay some attention to the demo video to be able to understand in depth.......
March 2009
Andy from Modern Image
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2009
FileHold is an exceptional product at an affordable price.
FileHold is an exceptional product at an affordable price. It is everything that a small to medium sized business needs to become paperless.
Pros
Quick and Easy implementation, easy to use, broad set of features, great for scanning and filing documents electronically.
Cons
none so far.
March 2009
Julian from JVM Bulgaria
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2009
I would recommend this product to all companies that are able to realize the cost associated with.
I would recommend this product to all companies that are able to realize the cost associated with paper document/content management.
Pros
An excellent product, that saves a lot of time and paper work previously needed. Easy installation
Cons
Can't tell none for time being
October 2015
Eric from DocuSyst, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
October 2015
Very straight forward and powerful
Status reporting if very powerful Many features that can be customized Provides a good calendar functionality
March 2009
Kevin from IQL
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2009
A good, comprehensive and cost effective solution.
A good, comprehensive and cost effective solution.
Pros
Excellent Fully Featured MS .NET Architectured DM,RM, Workflow, Scanning Solution. An all in one package.
Cons
Needs more market awareness
March 2009
Valentin from Data Management Solutions
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2009
Optimum solution
Optimum solution
Pros
Easy solution and intuitive
Cons
The limitation just to SQL database