--- title: "Firmex Virtual Data Room Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Firmex Virtual Data Room. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Firmex Virtual Data Room is a good fit for you!" source_url: "https://www.softwareadvice.com/cms/firmex-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Firmex Virtual Data Room](https://www.softwareadvice.com/cms/firmex-profile/) / Firmex Virtual Data Room Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cms/firmex-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cms/firmex-profile/alternatives/) # Firmex Virtual Data Room User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 359 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 291 reviews (81%) - 4 stars: 63 reviews (18%) - 3 stars: 4 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - I am happy with the data room because it helps keep multiple meetings organized and securely protected. - I had a question and was able to connect with an agent and get my answer in a matter of a few minutes over online chat. - What truly stood out was the exceptional customer support—available 24/7 and proactive in resolving any issues, which ensured our project stayed on track without delays. ### Most mentioned cons - Although I don't have a point for comparison of other data rooms, I've heard that the cost is expensive, much more when storage capacity increase is needed. - It also does not highlight a folder name blue on the left-side panel, if all it contains is subfolders. - Not being able to bulk download seemed like a huge issue but then I learned it was a permissions issue and that was remedied. ## Firmex Virtual Data Room customer reviews Showing reviews 1-25 of 359 (page 1). ### Thank you [sensitive content hidden] Seamless integration - Overall rating: 5/5 - Reviewer: Jeremy B. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall very pleased and appreciate the support from their account management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product itself is great, but the support team is unbelievable. Setting up data rooms can be dull, tedious, and complicated. [sensitive content hidden] from their account management team made this a breeze! #### Cons I don't have any complaints with Firmex data rooms #### Vendor response Thank you so much for your positive feedback! We're thrilled to hear that you find our product great and that our support team made setting up data rooms a breeze for you. We strive to make every aspect of our service as smooth and efficient as possible, and it's wonderful to know we hit the mark. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Replied February 2025 --- ### User friendly and fast responding staff - Overall rating: 4/5 - Reviewer: Pieter P. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am satisfied, especially because of the quickly responding team. Also, performance (uploading) is okay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Userfriendly interface and fast-responding staff. -Zou je met extra financiering sneller kunnen groeien? #### Cons Dutch language is not supported, for our clients (end users) this would be nice. Maybe an option to add in the future? #### Reasons for choosing Firmex Virtual Data Room Overall score based on functionality, support, security and costs. #### Reasons for switching to Firmex Virtual Data Room End of contract and choosing a new agreement for multiple years. --- ### Great Product, Easy to Use - Overall rating: 5/5 - Reviewer: arjuna w. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Great product with great features and easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bulk uploading, user access control, data room setup, user access reports #### Cons The system is somewhat slow when uploading and editing data --- ### Great budget-friendly VDR - Overall rating: 3/5 - Reviewer: Jad S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer support is great. I had a question and was able to connect with an agent and get my answer in a matter of a few minutes over online chat. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Good budget-friendly data room. Relatively easy to use. Almost everyone is used to working with Firmex and hence makes file sharing simple. #### Cons UX/UI could be improved. For example, re document management, if I click on a folder, it does not show me the subfolder that are in it in the center view of the screen so I would think it is empty. It also does not highlight a folder name blue on the left-side panel, if all it contains is subfolders. This leads me to think that the folder is empty which is not the case. #### Reasons for choosing Firmex Virtual Data Room Cheaper, I think. I am not part of the team that chose it as the go-to platform. --- ### Great Experience with Firmex! - Overall rating: 5/5 - Reviewer: Nicole L. - Verified reviewer: Yes - Industry: Investment Banking - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience using Firmex. My client was particularly price-sensitive, and Firmex offered a very fair and competitive rate. I’ve uploaded over 500 documents so far, and the platform makes it incredibly easy to keep everything organized and accessible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate how clean and intuitive the interface is—especially when it comes to moving folders and files around. It makes organizing the VDR everything feel effortless especially when I am in a time crunch. #### Cons The interface could use a bit of improvement, but overall, the platform has everything you need to run a full dataroom for an M&A process. It’s comprehensive and gets the job done efficiently. #### Reasons for choosing Firmex Virtual Data Room Price was more favorable and Firmex offered everything that the alternative products offer #### Reasons for switching to Firmex Virtual Data Room Client was price sensitive and Firmex offered very reasonable rates. #### Vendor response Thank you for your thoughtful feedback! We're so glad to hear that our clean and intuitive interface is helping you stay organized—especially when time is tight. Making file and folder management effortless is exactly what we aim for, and it's great to know it's making a difference in your workflow. If you ever have suggestions for further improvements, we’re all ears! Replied September 2025 --- ### Very positive - Overall rating: 4/5 - Reviewer: Patrick R. - Verified reviewer: Yes - Industry: Investment Banking - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very prompt responses from customer service, overall very easy to use data room and best price offered #### Cons Some of the end users didn't realise that there documents in root folders, which could be more obvious #### Reasons for choosing Firmex Virtual Data Room Better pricing offered by Firmex for this specific deal #### Reasons for switching to Firmex Virtual Data Room Better pricing offered by Firmex for this specific deal --- ### Tremendous - Overall rating: 5/5 - Reviewer: Sean W. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great, it is a no frill or gimmicks environment, does the job intuitively and logically without too much clutter. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, the layout and overall look and feel is quite appealing and intuitive, next steps feel logical #### Cons Cannot load or copy a pre-determined folder structure. We should be able to copy folder structures from completed projects etc.? #### Reasons for choosing Firmex Virtual Data Room Ease of use and no clutter overall anywhere on the site. #### Reasons for switching to Firmex Virtual Data Room Value for money and accessibility much better with Firmex #### Vendor response Thanks so much for the kind words as we are always making sure our ease of use and overall intuitiveness of the platform is front and center for our users during their experience with Firmex! We do have the ability to upload full folder structures, either through an excel sheet that our support team can assist with populating or within your documents on your local drive. If there was an issue, it may be because of project or group level permissions that prohibited the user from uploading set information. Our support team is always available 24/7 for every user that has access to the project within Firmex. Replied August 2025 --- ### Firmex_Report - Overall rating: 5/5 - Reviewer: CRISTINA S. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My over all experience with the system is very good but the overall experience with the agents were EXCELLENT. Agents were very nice, friendly and knowledgeable. Today, thanks to [sensitive content hidden] for a job well done. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I can organize the folders and files in a the way I wanted them to appear. I like that the dates on each file is shown as it provides information to the administrator if the file is updated. #### Cons I did not like the set-up where I have to create redundant folders for users with read only permission and different folder for users with full access permission. #### Reasons for switching to Firmex Virtual Data Room users experienced difficulty downloading files #### Vendor response Thank you for your feedback! We're glad to hear that you appreciate the ability to organize folders and files to your preference, and that the visible file dates are helpful for tracking updates—especially from an administrative perspective. The ability to apply folder lever permissions allows you the security capabilities of restricting access to certain parties versus giving the same access to everyone. When conducting a diligence matter that is not always the case and one of the core features we provide compared to other providers in the market. Replied June 2025 --- ### All Five Stars - Overall rating: 5/5 - Reviewer: Patrick M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Firmex Virtual Data Room has been quite positive. I do think that your customer service is probably your greatest strength and the people who work in that space should be rewarded for their work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support is always available and helpful. I have never experienced an issue that customer support could not address in one phone call. #### Cons Perhaps the reporting could be a bit more robust. Not a huge complaint, though. There are simply times when a report request comes in from a client and I cannot find a suitable option within Firmex. #### Reasons for choosing Firmex Virtual Data Room Price and document management flexibility were key factors. --- ### Intuitive and effective with good customer support - Overall rating: 5/5 - Reviewer: Dan L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Can't fault it as a tool, it does what it should and without over-engineering itself. Always pleased with the prompt customer support when needed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity of the platform and UX, as well as the customer support team's responsiveness when needed #### Cons While sufficient for its purpose and intuitive, the platform and functionality is probably a tad dated in today's AI world --- ### Best Option for Collaboration - Overall rating: 5/5 - Reviewer: Kerstin S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Firmex is always great. It is incredibly user friendly and requires very little assistance from an administration perspective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Firmex is the most user friendly, easily accessed option. It is the most requested share option for our clients. #### Cons I do not love the small scroll bar for the indexing. I find it harder to use than the previous format. #### Reasons for choosing Firmex Virtual Data Room Firmex is more secure for sharing client documents. #### Vendor response Thank you for your fantastic feedback! We're delighted to hear that you find Firmex to be the most user-friendly and easily accessible option. It's great to know that our platform is the top choice for your clients. We appreciate your support and look forward to continuing to meet your needs. As for the indexing comments, we are actively looking at ways to improve this feature among others within the folder format. Replied February 2025 --- ### Great Functionality and Customer Service - Overall rating: 5/5 - Reviewer: Graeme T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Really good - better and cleaner offering than the main VDR competitors in the marketplace #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service and responsiveness is excellent - timely and helpful helpdesk #### Cons The cost is always an answer for this given other platforms that are far cheaper, but this is balanced against the functionality of Firmex #### Reasons for choosing Firmex Virtual Data Room Overall easier to use and solid functionality was what we were looking for in the product offering #### Vendor response Thanks for the feedback, we pride ourselves on having the best support team in the industry and it shows based on the amount of positive feedback we get from our clients. In terms of pricing, we provide a top tier product at a mid-market price point. Of course there are other low cost competitors our there, but with that comes sacrificing ease of use, intuitiveness and overall feature set. Replied March 2024 --- ### Great VDR Option - Overall rating: 5/5 - Reviewer: Reese P. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Firmex Virtual Data Room is a great VDR alternative and is very easy to use. I recommend to my friends who need to use a VDR. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very easy to create new folders and only add select groups to these folders. Additionally, the VDR is very safe and the watermarking feature is great. #### Cons Sometimes the Q&A tracker is a bit difficult to use, especially when seeing new questions. Maybe being able to see new questions as they arise in a separate tab would be great. #### Vendor response Thank you for your thoughtful feedback! We're glad to hear that you find it easy to create folders and manage group access, and that the security features—especially watermarking—are meeting your expectations. We appreciate the feedback around our Q&A module, as we are actively looking at ways to improve this feature for a smoother user experience. Replied June 2025 --- ### FEDERATION REVIEW - Overall rating: 4/5 - Reviewer: IAN C. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive - has performed well in our project applications over the past 2 years. Has also been given a positive rating by external users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros General ease of use, and availability of high-quality support. Excellent value for money compared to competitive products. #### Cons Some minor navigation/permission issues in terms of user roles/profiles. Apart from this, nothing to complain about. #### Vendor response Thank you for your feedback! Replied August 2025 --- ### Great customer service - Overall rating: 5/5 - Reviewer: Mike C. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic experience. Easy to use and great customer support. I felt like Firmex was invested in me and wanted me to have good user experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use. I had an issue uploading documents at fist. So I called customer support. [sensitive content hidden] set up a zoom call and worked diligently to resolve my issue. She showed me another way to upload documents that worked like a charm. Great personality too. She really took the time to make sure I was satisfied with her answer and could upload documents to the data room. #### Cons Once I figured out how to upload the documents, the process was smooth. [sensitive content hidden] set up a zoom call and worked diligently to resolve my issue. #### Vendor response Thank you for your feedback! We're thrilled to hear that you found the platform easy to use and that our customer support team was able to assist you effectively. We're especially glad that [Name Hidden] was able to resolve your document upload issue with care and dedication. Her commitment to ensuring your satisfaction and her helpful guidance truly reflect the level of service we strive to provide. We'll be sure to pass along your kind words! Replied August 2025 --- ### FIRMEX Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered My experience with FIRMEX has been good thus far. It is an easy way to share documents with multiple parties and I can also track activity of user activity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an easy way to share documents with multiple parties. #### Cons N/A - experience has been great so far, no complaints #### Vendor response We are glad to hear that your experience with FIRMEX has been positive! It sounds like it's been a convenient tool for sharing documents with multiple parties. The ability to track user activity is definitely a valuable feature, ensuring you stay informed about who is accessing and interacting with your documents. If you have any specific highlights or additional features you appreciate, feel free to share! Replied January 2025 --- ### My Review/Opinion - Overall rating: 5/5 - Reviewer: Diana M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really appreciate Firmex being so easy to use. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to share documents with our working group, which comprises of banks, lawyers and their client. #### Cons Honestly, we can do without the "No." column. I tried turning it off, but it would still be present in the dataroom. Our documents are named with numbers in front of them. So the extra No. column can be confusing. #### Vendor response We appreciate the feedback and the 10 out of 10 rating whcih is always great to see. As for the numbering schema, here is an article from our online Knowledge Base to help - https://support.firmex.com/hc/en-us/articles/207255117-Numbering-settings-and-schema Replied November 2024 --- ### Great product - Overall rating: 5/5 - Reviewer: Param P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered It is easy to use, set up permissions and very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and easy to set up users, accounts and groups by companies #### Cons Zip files take longer to upload, otherwise no issues #### Vendor response Thanks for the feedback on the ease of use of the platform, this is one of our biggest competitive advantages. Always great to hear about a users experience with Firmex and we look forward to continually working with you. Replied November 2024 --- ### Good product - Overall rating: 5/5 - Reviewer: Tracy T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered So far so good for myself and our users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and allows flexibility to expand and rearrange folders as required. #### Cons Perhaps more specific permission settings. For example, I do not need full access but it would be helpful to add the "delete" feature as a stand-alone. #### Reasons for switching to Firmex Virtual Data Room Firmex offered more security for our needs. #### Vendor response Thanks for the feedback on how the experience has been when adjusting folders and the structure of folders as it is all drag and drop functionality. In terms of the ability to customize permissions, we offer a role based system between what users have access to within the project (data room) and the information within meaning the documents. The permission combinations we have made are the industry settings we see most commonly used based on the roles you want to give host users vs guest users. If you require assistance further on how to best set those permissions, our support team is available 24/7. Replied July 2024 --- ### Firmex review - Overall rating: 5/5 - Reviewer: Kostas A. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent experience, the room can be used for file sharing, central data repository and also to provide access to external parties #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and organize. The data room serves its purpose 100%. #### Cons Permission aspects are sometimes difficult to assess/assign. Arrangement of folders sometimes is not that straightforward. #### Vendor response Hi Kostas, We appreciate the positive review on the platform and that it has been a great tool for your transactions. As for reviewing user permissions, we offer multiple different methods to do this whether it be at the group level or the folder level with our view as tool which allows you to see what folders have been hidden from certain groups. All our permission settings can be retroactively changed as well. If there is interest my support team can walk you through a training session on how to review permissions as well as arranging folders which is all done via drag & drop. James, Director of Sales Replied July 2022 --- ### Excellent system and support - Overall rating: 5/5 - Reviewer: Tom F. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Firmex works very well and its customer support is among the best of any platform we have used. We are not frequent users but in most respects find our way around the system straightforwardly. The only area for improvement as we see it is to make some of the functions a bit more obvious to infrequent users. When we have had questions/needed help, the support and service has consistently been timely, knowledgeable and directly relevant. #### Cons The only area for improvement as we see it is to make some of the functions a bit more obvious to infrequent users. When we have had questions/needed help, the support and service has consistently been timely, knowledgeable and directly relevant. #### Vendor response Thanks for the feedback, we have added in app messaging for infrequent users to help them navigate the system. I understand that not everyone wants to contact support and perhaps having these pop ups will help alleviate any of these issues. Replied June 2023 --- ### Top-tier VDR at a fraction of the cost - Overall rating: 5/5 - Reviewer: Daviid L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Very satisfied! I've been using the VDR every day for the past 6 months and the product has never failed me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Firmex is super user friendly and intuitive. The feature are easy to use and understand. The platform also updated his search engine and it's been a true game changer in locating documents. #### Cons It would be helpful to be able to assign permission to specific sub-folders. Other than that, it's a great VDR! #### Vendor response We appreciate the feedback on how super user friendly and intuitive the platform is, as that is one of our biggest advantages within the VDR industry. As for seeing sub-folder permissions, here is a link to our online Knowledge Base to assist https://support.firmex.com/hc/en-us/search?utf8=%E2%9C%93&query=sub+folder+permissions, we also offer a tool called View As which allows you to see through the groups access of what folders they can and can't see. Feel free to reach out if you have any other questions to james.lehuquet@firmex.com. Replied June 2024 --- ### Benefits and Features of Firmex - Overall rating: 5/5 - Reviewer: Anne G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Firmex has totally eliminated the need to create CD or paper transcripts of documents. This is a tremendous savings of time, money and resources. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best feature of Firmex is having the ability to share large documents with ease. Being able to control the documents and the access permissions of the users has reduced the time we used to spend emailing documents and revisions. Firmex also has a very solid help line that responds quickly. #### Cons While I appreciate Firmex remembering users, I would like it to be easier to change email addresses when necessary without having to request the help desk to do so. --- ### Corporate M&A Virtual Data Room Review - Overall rating: 4/5 - Reviewer: Jim B. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Firmex is an all-around great virtual data room for middle-market M&A transactions. It provides M&A professionals and deal participants with an easy-to-use and secure platform to get transactions done, at a low cost. #### Cons Firmex does not have all of the premium features that you may get with higher-priced platforms. #### Vendor response Thanks for the feedback as we aim to be the top VDR provider for the middle-market with an easy to use and secure platform. As for the bells and whistle features that we don't have compared to some legacy high end providers, that is where the price differential comes into play. We don't bill per page as well as price gouge our clients. We offer a top tier platform that does over 20,000 data rooms a year which is the most in the industry. Replied February 2024 --- ### Firmex is a Virtual Closing Table - Overall rating: 5/5 - Reviewer: Cara S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Firmex has solved the "virtual" closing table issue that has taken over the last few years now that closings are not attended in person. Firmex allows me to lay out all of the closing documents and give access to the necessary parties for review and approval. Firmex also allows me to provide parties with large documents that can't be sent via email due to size. Overall Firmex has been a huge help to our law firm. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most important feature I like about Firmex is how easy it is to use either from the administrator side or the user side. I have never had anyone ask questions on how to use it because it's so straight forward. #### Cons I would enjoy seeing some type of integration with Imanage so if documents change internally they would automatically update. #### Vendor response We appreciate the feedback on how easy the platform is to us from an admin or general user aspect. In terms of integration, we offer API's to clients in order to integrate with other platforms. In the legal space I understand Imanage is a popular tool and it is something we are always actively looking into, to improve our competitive advantage within the deal space. Replied August 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/cms/firmex-profile/reviews/?page=2) --- Firmex Virtual Data Room Reviews, Pros and Cons - 2026 Software Advice