--- title: "Hubdoc Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hubdoc. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hubdoc is a good fit for you!" source_url: "https://www.softwareadvice.com/cms/hubdoc-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Hubdoc](https://www.softwareadvice.com/cms/hubdoc-profile/) / Hubdoc Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cms/hubdoc-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cms/hubdoc-profile/alternatives/) # Hubdoc User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 92 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.8/5 - Value for money: 4.1/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 45 reviews (49%) - 4 stars: 27 reviews (29%) - 3 stars: 13 reviews (14%) - 2 stars: 3 reviews (3%) - 1 star: 4 reviews (4%) ### Most mentioned pros - It streamlines my workflow and saves me time, and makes it easier to create a digital copy of invoices/receipts and then get them reconciled in Xero. - Hubdoc makes receipt reconcilling and invoice processing much easier when updating cost mangers and cost reports. - The integration it has with Xero is very useful being able to pick up information from the invoices. ### Most mentioned cons - It can sometimes be slow processing images and can fail which is annoying but not a deal breaker for our team - Searches are complex and do not always find the document. - Another con is the limited customization options. While Hubdoc's interface is user-friendly and easy to navigate, there are limited options for customizing document management workflows, which may not meet the needs of all companies. ## Hubdoc customer reviews Showing reviews 1-25 of 92 (page 1). ### Good value for basic document storage - Overall rating: 4/5 - Reviewer: Jenny B. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I recommend this to my clients as an easy way to store documents online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's relatively inexpensive for basic document storage. It has an app that allows my clients to take photos of receipts and I can easily push documents to our bookkeeping software. #### Cons There are some glitches and I no longer use nested folders. I also had some important folders disappear or get deleted - I wish there were more access tiers, so that when a bookkeeper or employee logs in, they are unable to easily delete or move folders. #### Reasons for choosing Hubdoc It had the features I needed at a reasonable price. --- ### Say Goodbye to Manual Data Entry with Hubdoc - Overall rating: 5/5 - Reviewer: Kavindu Githsara K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, Hubdoc is an excellent solution for businesses looking to streamline their financial document management processes. Its time-saving and error-reducing features make it a valuable asset to any finance team. However, it is important to keep in mind the limited storage capacity and customization options when considering this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a user of Hubdoc software in a company, I can say that it has been a game changer for our document management processes. Hubdoc is a cloud-based application that automatically fetches financial documents such as bills, invoices, and receipts from various sources and converts them into digital files that can be easily accessed, managed and shared. One of the biggest pros of using Hubdoc is the significant amount of time it has saved us. Prior to using this software, we had to manually collect, organize and upload all of our financial documents, which was a very tedious and time-consuming process. With Hubdoc, all of our documents are automatically fetched and organized in one centralized location, which saves us a lot of time and makes it easier to stay on top of our finances. The accuracy of the data extraction is also noteworthy. Hubdoc uses advanced optical character recognition (OCR) technology to extract the necessary data from documents, which has greatly reduced the need for manual data entry and the potential for errors. #### Cons There are also some cons to using Hubdoc. One of the biggest drawbacks is the limited document storage capacity. The software only allows for a certain amount of document storage before additional fees are required. This can be problematic for companies with high document volumes.Another con is the limited customization options. While Hubdoc's interface is user-friendly and easy to navigate, there are limited options for customizing document management workflows, which may not meet the needs of all companies. --- ### Best bookkeeping tool ever! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awesome! I even get a discount for using through my bookkeeper. And it makes her life easier too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros You can link Hubdoc with your bookkeeping software, your bank account, and your credit card account. You take a picture of receipts and Hubdoc matches it up with the transactions in your software! No more hoarding pieces of paper to manually match up later!! #### Cons No problems. --- ### Hubdoc is part of my software suite - Overall rating: 5/5 - Reviewer: Brett G. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hubdoc is a great all-in-one expense tracking/ document collecting software solution. I set up all of my clients with this software and show them how to use it on their phones and through email. Two great features for the accountant or bookkeeper. 1) Receipt capture. No longer will you need to contact your clients to request what a particular charge is because they can simply scan the receipt at the time of purchase, or forward the digital receipt to their specific email address. The software pulls the necessary information from the receipt and pre-populates an entry to the accounting software you have synced to their Hubdoc account. 2) Connection to banks and credit card companies is super by the automatic download of statements. No longer do you have to go to each of the client's bank's websites and manually download the statements for reconciliation. Hubdoc will grab them for you. #### Cons Hubdoc will categorize an expense to push the charge as a bill/invoice or directly to a bank account into the accounting software. One negative feature is the inability to tag the bank accounts with the last four digits of the credit/debit card that was used so the Hubdoc can push directly to that bank account. At this time of publication, we have to manually add the bank account to push the expense to - also assuming you have the last four digits of the cards memorized. Which I do not. --- ### Automated Bookkeeping... Almost - Overall rating: 5/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally happy with the product and I recommend it to my clients #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Ease of sending invoices / receipts via multiple options. Fetching of bank and supplier statements. Fetches bank statements in .csv which is great for manual importing into Xero Ledger. Fast and helpful tech support. #### Cons Usually needs some user input to push transactions to Xero correctly. --- ### Xero took over, and the software died - Overall rating: 2/5 - Reviewer: Johnny N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Hubdoc is terrible and I wouldn't recommend them for anything. Xero is a horrible company and Hubdoc has taken a dive with them. I left Xero accounting because of the poor customer service, and now I am looking for a new solution for Hubdoc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros You can find all of your documents sent to Hubdoc #### Cons Where to start? Hubdoc used to be a very good problem. Since Xero.com purchased Hubdoc it has gone downhill. 1. I spend more time connecting to my vendors 2. Customer support is just as bad as Xero support 3. Publishing to your accounting software doesn't work 4. You waste more time just trying to use Hubdoc as design 5. It's been six months and they still have not fixed issues with the 15 tickets open --- ### I use hubdoc on multiple clients to fetch docs from multiple banks - Overall rating: 5/5 - Reviewer: Rachel F. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like the automatic document fetch and the ability to sync to our document storage platform. I like that I can store all of my client accesses under one username. #### Cons Aesthetically I don't love the website. The document portion of the site is too small - you should be able to increase the size without opening the doc in a new tab. Also the add account button should maybe be labeled "manage accounts" as it is the place to do much more than add accounts. --- ### Hubdoc fast tracks my day - Overall rating: 5/5 - Reviewer: Markie A. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hubdoc is a great tool to fetch your bank and credit card statements. It will also fetch any bill that you have online access to like telephone and utilities. This saves me time as I no longer have to chase clients for data. Clients also take a picture of their receipts so they are processed in right away and vendors email directly to Hubdoc email. All receipts and bills are processed, posted and attached to Quickbooks Online transaction #### Cons The rotate button doesn't always work and I would like to be able to use the item option on the main screen instead of clicking on multiple --- ### Hubdoc is just the perfect solution to all my bookkeeping needs, easily integrates with other tools - Overall rating: 4/5 - Reviewer: Joseph O. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bookkeeping made easy, it has changed the whole process and made it very enjoyable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This has provided me with a nice platform where i can set up all my clients and easily pull their statements and documents at my convenience whenever need arises. #### Cons Some glitches may occasionally arise like the auto fetch connections may sometimes go down. Thanks to the support team that always come in handy to fix any such issues. --- ### Worked an issue for a year and it’s not fixed. Bad service as well - Overall rating: 3/5 - Reviewer: Jason M. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Completely awful. Was so excited to automate my workflow. Now my process is worse because I built a system around their software that doesn’t work. They don’t seem to care either. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros When it works it can do really great things. But when you create dependency on those things and they stop working then it’s not worth it. #### Cons Their service is bad. They give canned replies without investigation. They give no solutions or even a time line for when they will fix an issue on their end. #### Reasons for choosing Hubdoc Only one I found that had what I was looking for. Hope other will come out and do a better job. --- ### Hubdoc is a Game Changer - Overall rating: 5/5 - Reviewer: Fiona M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think Hubdoc is a great system and really saves us from chasing receipts or trying to reconcile payments manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the way Hubdoc makes it easy to keep track of multiple receipts from multiple staff members using company credit or debit cards. #### Cons It can sometimes be slow processing images and can fail which is annoying but not a deal breaker for our team --- ### Easy to use software , goes really well with Xero - Overall rating: 4/5 - Reviewer: Andrew C. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Simple to use and included with Xero subscriptions #### Cons Lack some features that other competitors have #### Reasons for choosing Hubdoc Included with Xero --- ### Recently purchased by Xero - Overall rating: 4/5 - Reviewer: denise w. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mostly positive. It is pricey but now included in the monthly cost of Xero #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Fetching of popular bank statements and accounts is great - saves much time. The auto organization is also good if a bit confusing for new users #### Cons Xero just purchased this company which makes me leery of using it as a QBO user. I am considering moving to Xero now... #### Reasons for choosing Hubdoc Fetching capability --- ### Foreign Currency transactions - Overall rating: 4/5 - Reviewer: Sachin K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros How easy it is for the client and the bookkeeper to Work on the bookkeeping. #### Cons How I am not able to process USD and other foreign currency invoices to Quickbooks anymore. --- ### Needs to update their banking compatibility - Overall rating: 4/5 - Reviewer: Krystle E. - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great tool-- from what I know, this is the only provider that does what Hubdoc does. I love all the features and tools available that are offered. #### Cons My main problem with Hubdoc is that the banks and credit cards that our client's use (we have over 50 clients) are not all compatible with Hubdoc. OR the feed will break continuously. We will usually need to contact our client to re-enter their credentials to get the feed back up and running (which seems to happen frequently) OR we have to work around the error if the bank isn't syncing at all. --- ### Great tool for automatically pulling, scanning, and inputting simple invoices and keeping records. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Product usage: Used weekly for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Scanning and storing of receipts, statements, and invoices and an auto-push into QuickBooks Online with an attachment of the document. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The auto-pull of statements, invoices, and receipts is nice, but the better features are the automatic scanning of simple (and I stress simple) invoices when they are pulled or emailed to your Hubdoc email address. These can then automatically be fed into your accounting software, which makes AP really easy. #### Cons The learning curve is a little higher than other programs. The training at the outset of using the program (the Hubdoc University, or their variant of this type of tool) was too basic. At the end of the training I knew which functions existed, but had very little idea how to make them work. Expect to spend a few weeks really getting to know the program, but once you get it down it is extremely useful. --- ### Free add on to Xero - Overall rating: 5/5 - Reviewer: Kim W. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Incredibly easy to use, all invoices are stored and exported easily as draft in Xero. Search function is great and it flags duplicates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros This product is available for free with Xero, this is great for assisting your company to go paperless #### Cons Some gl codes from Xero will not work when entering in Hubdoc, so save as draft then update in Xero which can be frustrating. --- ### Hubdoc has changed the way we store paperwork! - Overall rating: 5/5 - Reviewer: Doug H. - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hubdoc is fully integrated so you can also share info with your accountant which makes expense & report management a breeze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works seamlessly with email and with multiple vendors. It has been very easy to add new vendors we work with as well as setup ways for us to automate a lot of invoices we receive. Now I can easily go in and quickly find documents that I used to worry about where they were located or how I would find them. I have had no issues thus far and the support team has been very helpful in adding new vendors I work with. --- ### Hubdoc is an amazing resource! - Overall rating: 5/5 - Reviewer: Michelle L. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am very pleased - I love Hubdoc! My clients upload their receipts using the app and I categorize them and push them to QBO. It's a great work flow! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hubdoc is very easy to use and allows categorization of documents in a well-organized manner. The ability to code receipts then publish them to QuickBooks only is especially helpful and saves a lot of time. #### Cons Frequent interruptions of links with banks. I don't know if this is a bank problem or a Hubdoc problem. --- ### Hubdocs is a great tool for managing your company's documents and payables - Overall rating: 4/5 - Reviewer: Jacky W. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Useful tool in catch up projects to obtain pdf and csv files of bank and credit card statements Cheque images and e-transfer details make reconciliation easy and perfect for backing up work #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros E transfers and cheque images information for bank accounts to make bank reconciliation easier Paypal statements and transaction for keeping track of payments and transfers Powerful search function #### Cons Feed breaks down too frequently Data recognition is not too strong in the publishing tool as manual entry still required Too many failed files/images --- ### I love HUBDOC - Overall rating: 5/5 - Reviewer: Dana B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My tax preparer loves that I am so organized with my receipts and statements. Instead of having to scan items into your computer and organizing items, it is all in the app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Hubdoc connects easily to your bank accounts and your statements upload automatically. I love that all my receipts and statements are in one place and easily accessed. #### Cons I have not had any issues with Hubdoc at all. I have been using it for 2 years and it has been wonderful #### Reasons for choosing Hubdoc My accountant told me about it. --- ### Good for receipt management - Overall rating: 4/5 - Reviewer: Rachel O. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros I love being to send receipts to Quickbooks and having the expense already recorded there by the time I work through the bank feed. Clients can send receipts to Hubdoc instead of filling up my emil. #### Cons I don't like the price, it is only worthwhile if you have a decent paying client and they actually utilize it. I also wish they would allow you to send deposit type transactions to Quickbooks. The bank statement fetching doesn't always work either. #### Reasons for choosing Hubdoc It is cheaper for a few clients. If you have 20 or so clients Receipt Bank is cheaper. --- ### Hubdoc Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ease of use, I came into Abbeygate Accoutancy with no experience and learnt Hubdoc very well in a very short time. #### Cons The speed and efficiency of the software. --- ### Very useful software for bookkeeping. - Overall rating: 3/5 - Reviewer: Alexander N. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's save a lot of time any way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Simple price, unlimited documents, automatic fetch documents and statements from banks and other service providers. #### Cons Android application some times not working - you think you send document photo to HubDoc, but not... Hand written bills/invoices (and not only) not recognize very often. You need to control it every time. --- ### Hubdoc - adinistration takes more time than it saves - Overall rating: 3/5 - Reviewer: Lisa H. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Not impressed #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It saves having to log in to multiple supplier accounts #### Cons The time spent trying to rectify communication problems, missed bills or missing attachments does not compensate for any time saved. ## More reviews [Next reviews](https://www.softwareadvice.com/cms/hubdoc-profile/reviews/?page=2) --- Hubdoc Reviews, Pros and Cons - 2026 Software Advice