IBM Enterprise Content Management (ECM) is a software suite that can capture, protect, activate, analyze and engage with content, both structured and unstructured. It is suitable for companies with more than 100 employees and is suitable to any industry. Both on-premise and cloud-based deployments are available.
IBM Case Manager provides process controls, access to analytics and dashboards as well as industry-specific business partner solutions. IBM Datacap is a capture portal that transforms various forms of documents entering through multiple channels including mobile, multi-function peripherals (MFPs), e-mail and fax.
IBM StoredIQ and StoredIQ for Legal provides an in-depth assessment of unstructured data where it resides. IBM Content Manager OnDemand uses the enterprise archive to feed analytics. It is a high-volume enterprise archival and retrieval solution optimized for all documents of record, as well as internal reports. It also enables electronic capture of reports, policies, statements, bills, explanation of benefits and other customer correspondence. IBM Content Foundation delivers full content lifecycle and document management capabilities to promote wide enterprise content management adoption.
Tim from KSU
IBM is a large company and has a complete suite of software and services. IBM also has wonderful support team
It does not address specific needs of our ecosystem. It also is not very intuitive and at time difficult to use b
Make sure it fits into your ecosystem this is very important
Eugeni from Softeq
Specialty: Software / Technology
Platform is easily adjustable, has wide out-of-box capabilities of operating and integration. It allows to solve many hidden sub-problems that may be not obvious while developing a new ECM system. here's where File Net has you covered and good practices were already implemented before. IBM FileNet has a great set of connectors for data migration to and from Adobe, Cofax, XML import/export; perfectly works with Oracle, DB2, MsQL databases, IBM WebSphere, Tomcat application servers, allows to configure data model and user permissions as detailed as you may need.
Some components of platform cannot be modified so creating system architecture should be performed carefully to avoid future support difficulties. For some configuration you may need experienced IBM FileNet specialists because platform has its specific. Support and maintenance of the system also should be well prepared to easily detect problems in future (good logging mechanism, user activity journal, reporting, export configuration).
Should be customized by qualified personnel as has a lot of customization points that are not obvious for a regular IT administrator or software developer.
But if in right hands - will help to solve many business problems related to storing huge amounts of data with easy access to any of it anytime, document workflows for approval process or exchange formal paperwork, flexible permissions configuration.
Harisha from MRC Information Technology Inc
I have used this software for past 10 years and implemented this solution to multiple clients who have stored documents from multiple business units like HR, Accounts payable, IT, Contracts, etc. I have designed applications to allow access to documents only to certain groups. I have designed multiple workflow applications for HR help desk. document approval process.
FileNet provides both document management and business process management functionalities. FileNet provides robust out of the box tools for end users (IBM Content Navigator) and for admins(ACCE) to store and classify documents. It has a great set of connectors for data migration to and from Kofax, XML import/export, Emails, Sharepoint, scanners, file systems, etc. Perfectly works with Oracle, DB2, SQL, MSSQL databases, IBM WebSphere, WebLogic, JBoss application servers, allows to configure data model and user permissions as detailed as you may need. It provides tools to design workflow with integration with core applications.
Collaborating documents with external users force you to send the document via email or requires the external users to have FileNet license. Other ECM products solve this problem easily like Box.com. Cloud deployment is not well practiced.