Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.0 / 5
Customer Support
3.5 / 5
Functionality
4.0 / 5
Pros
"Kiteworks let me share files with my colleagues. It helps with managing files for various projects. Helps with collaborating with team members."
"Kiteworks helps me update my documents anytime over the internet. It helps me keeping these updated all the time. "
"When it works, it is easy to securely send files and folders to other people. Interface is easy to use. Can also send larger files than what Outlook typically allows."
Cons
"Kiteworks works well in terms of functionality. The user experience needs work as sometimes I get lost while managing files. But can find by spending a little bit time."
"Very Niche with what it offers. Great for inside files, not so great with sharing beyond the inside. "
"Collaboration can be improved. When it comes to share the files with friends, the option exists but can be improved on how we share it."
Accellion Reviews
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April 2021
Kelvin from Information Technology and Services
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2021
Enterprise level quality software and support
Pros
Support is extremely fast and detailed in my experience and has always been extremely helpful. In today's age of work from home, sharing files securely with colleagues and external is essential.
Cons
Closed software but it does help keep the software safer.
March 2018
Vicky from IdealUser
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Customer support
3.0
Functionality
5.0
March 2018
Helps with managing file sharing
Pros
Kiteworks let me share files with my colleagues. It helps with managing files for various projects. Helps with collaborating with team members.
Cons
Easy to use functionality is provided by Kiteworks. Let us manage files effectively and without any issues.
January 2018
Alan from Ftech int.
Company Size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Functionality
3.0
January 2018
Integration with DropBox keeps files Syncd
Good tool to share secure files and integrate with Dropbox tool
Pros
Kiteworks helps sharing files among various systems in a secure way. It has good integration with DropBox which makes our life easier. I use this for our clients and help them sharing the important files across various locations.
Cons
Kiteworks works well in terms of functionality. The user experience needs work as sometimes I get lost while managing files. But can find by spending a little bit time.
March 2021

Joshua from Resurgent Capital Services
Company Size: 501-1,000 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
March 2021
Great file encryption tool
Accellion made it incredibly easy to share encrypted messages and files with people. There is no difficulty with doing this sort of task.
Pros
I like how easy it is to send encrypted files to someone. It can be done through a web portal, or through outlook with a plugin.
Cons
It would be nice if there was a way to access your email from within the web portal for Accellion and not just emails that were sent through it.
February 2018
Sunny from IdealUser
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Functionality
5.0
February 2018
Kiteworks makes the document management easier
Pros
Kiteworks is helping my team to manage the documents easily. It helps with collaboration and files can be shared to teammates. Helps keeping the backups online. Versions can be Kept and restored at anytime. Data stay secure on its own cloud.
January 2020
Anonymous
Company Size: 10,000+ employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
2.0
January 2020
Not totally reliable
Provides a way to send files securely easily. However, it needs to work more reliably.
Pros
When it works, it is easy to securely send files and folders to other people. Interface is easy to use. Can also send larger files than what Outlook typically allows.
Cons
It does not work consistently. Every now and then and for no rhyme or reason that I can see, desired files will not upload to the email. Then, you can't just attach a file the old-fashioned way and send; you have to start a whole new email.
December 2018

Ketul from L'Oréal
Company Size: 10,000+ employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
December 2018
Good for File Compression
Decent platform when it comes to file sharing and email compression.
Pros
When sending outlook emails above a certain file size, this platform helped to compress the files by using a temporary cloud based location.
Cons
There were often bugs where emails got stuck in the outbox or settings were disabled preventing emails from going through due to large file sizes.
February 2018
Jeremy from gst stairs
Company Size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Functionality
4.0
February 2018
Kiteworks keeps my documents updated
Pros
Kiteworks helps me update my documents anytime over the internet. It helps me keeping these updated all the time.
Cons
I don not need any software in my computer beside a browser. Everything is updated online and backups are saved.
September 2016
Jeff from Google Search Tips
Industry: Computer Software
Time Used: Less than 12 months
Ease-of-use
5.0
Value for money
5.0
Functionality
4.5
September 2016
Easy to use and Clean interface
Pros
Great application for managing the files and sharing them with your friends. It helps with connecting third-party apps and provide functionality to integrated documents. Very easy to use and clean interface helps with managing each and every functionality easily.
Cons
Recovering files from trash would be helpful if that feature can be built in. All other features looks good.
June 2018
Siddesh from Marimba Auto
Company Size: 201-500 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Functionality
5.0
June 2018
Great tool
Pros
This is a nice tool to share your files and documents with different teams and people around the globe in few seconds.
Cons
Being associated with drop box and icloud people tend not to use this much as those are way better than this.
March 2018
Austin from IdealUser
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Functionality
4.0
March 2018
Got office documents centralized
Pros
Kitworks helped us organizing the office documents. It keeps everything centralized on its server and let us access documents anytime.
March 2018
Matt from WebWorld
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Functionality
4.0
March 2018
A great File management system to fulfill our needs
Pros
Kiteworks helps us with managing files and updating it right from our accounts. It keeps us notified for changes made my other collaborators on the files. Collaboration system helps us managing updates on the files from remotely. It makes the communication easier.
April 2019

Mary Anne from Kantar
Company Size: 11-50 employees
Industry: Management Consulting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Functionality
4.0
April 2019
SLOW
Pros
Gets the job done. File sizes can be pretty big.
Cons
Takes a long time to send, sometimes it absolutely will not send at all. And I have to hope the file got uploaded to the file manager, so when I try to resend at least it won't waste time uploadin g again. Not integrated with outlook contacts so always have to keep retyping, may have typos. Does not seem as forward thinking or userfriendly as some of the other file-sharing services ie Google Drive, 365, WeTransfer, Dropbox... which come wtih complementary tools to get the job done in more ways e.g. Collect app by WT and desktop integration and Paper for Dropbox.
January 2016
Pankaj from ITG
Industry: Computer Software
Time Used: Less than 6 months
Ease-of-use
5.0
Functionality
4.0
January 2016
Collaborative tool to share docs with your Business people
Pros
Our organization recently started using this software. It has been working well and collaboration seems good. We have been trying out if this tool can work alongside with our Google Apps accounts and if file sharing can be better. By now everything seems good as we expected.
Cons
A chat feature would be good to collaborate with my team. A few other tools can gives ability to chat with people (With whom you share files). it would be good if Kiteworks can get that feature as well.
January 2016
Austin from IdealU
Industry: Computer Software
Time Used: Less than 6 months
Ease-of-use
5.0
Functionality
5.0
January 2016
Extra storage backup software
Pros
Kiteworks is moving in the right direction with providing the features of keeping backups online. It provides extra storage as needed to keep your files online. We have started using it for our customer shared files and it seems a good option to continue with.
Cons
Single sign-on can be added to Kiteworks. if i can use my Gmail login to sign in to this tool, that would be awesome! If they can add a free version with basic features or some limitations, it would be great and most people can start using it then.
January 2016
Matt from IdealU
Industry: Computer Software
Time Used: Less than 6 months
Ease-of-use
5.0
Functionality
5.0
January 2016
Online, Secure, Backup: Kiteworks!
Pros
It's Online. It's Secure. It's good for backups! That's what I have been looking for before I sign up for KiteWorks. Kiteworks provides all features of a cloud based file management tool. It has good interface to play with and its quick to learn as well. Happy using it so far.
Cons
Collaboration can be improved. When it comes to share the files with friends, the option exists but can be improved on how we share it.
October 2017
Stan from CIH
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source
Ease-of-use
4.0
Functionality
3.0
October 2017
Content sharing is easy using kiteworks
Great software to manage document and primarily for collaborating with other users.
Pros
kiteworks helps sharing content with different collaborators easily. The documents can be shared and synced to user's devices on the real time. The access of documents can be managed via mobile device or computers using the internet.
Cons
Can be worked on improving the user experiences. kiteworks compete with dropbox but when it comes to user experience, dropbox wins at this moment.
February 2016
Nicole from ITHACA
Industry: Insurance
Time Used: Less than 6 months
Ease-of-use
5.0
Functionality
4.0
February 2016
A replacement for Dropbox?
Pros
I like Kiteworks better than Dropbox in a number of ways. Kiteworks has a great Web UI to manage the files. The files can be easily shared with others. It also has a great Web Admin tool to manage the users.
Cons
Need a good working Mobile Apps, as I use my mobile apps frequently. So it would be easy to manage pictures and docs if I get a Mobil App installed for Android.
November 2016
Ken from Superkengaming
Company Size: 1 employee
Industry: Computer Software
Time Used: Less than 6 months
Ease-of-use
3.0
Functionality
3.0
November 2016
All About Security
Kiteworks is more about working within than sharing out and collaboration. There's a large focus on security here which is great for sharing private files... but this is difficult to deal with if you're trying to work with anyone beyond your company.. Not recommended for personal use or anyone that works collaboratively.
Pros
Security.
Cons
Very Niche with what it offers. Great for inside files, not so great with sharing beyond the inside.
September 2018

Wesley from Harris Packaging Corp./American Carton Co.
Company Size: 5,001-10,000 employees
Industry: Airlines/Aviation
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2018
Great product during my trial
Tester
Pros
I love this product and the ability to connect via mobile. I was a trial tester for this version. We used Accellion as our Large File FTP, and Kiteworks was really great.
Cons
Our security wouldn't allow Kiteworks. We had to keep accellion as our primary FTP even though we couldn't ever get the Java install to work.
December 2018

Jorge A from Burns & McDonnell
Company Size: 10,000+ employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
3.0
Functionality
4.0
December 2018
Updated FTP
Overall great experience so far. Simple and to the point. Not clutter like many others.
Pros
This is a clean up version of a typical web-based FTP. Use it from anywhere. Has all the basic features
Cons
has an inbox and not really sure about the benefits of this.
July 2018
Gina from Sporting Goods
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
July 2018
Average overall product
Pros
Overall a pretty average quality recruiting software all around, decent value and reliability but nothing new.
Cons
Many of the features this product offers have been done better by other extremely similar products in the recruiting realm.
January 2016
Hina from Information Technology and Services
Industry: Media Production
Time Used: Less than 6 months
Ease-of-use
5.0
Functionality
4.0
January 2016
Great tool to keep documents!!!
Pros
Great tools to keep the files and documents. Digital media can be secured online and kept here as a backup! Good for sharing docs and docs management is well managed!
Cons
The tool looks great. Did not find any issues yet!
December 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
December 2018
A good tool that makes life secure and simple
Pros
It makes exchanging documents a breeze. And I have complete control over the security complete with expiry.
Cons
Nothing much. It performs as promised honestly.