Laserfiche

RATING:

4.48

(60)

About Laserfiche

Laserfiche is a content management platform suitable for businesses of all sizes in industries such as accounting, construction, education, real estate, manufacturing and healthcare. It offers document scanning and data capture, search features, metadata modification and workflow automation tools. Cloud-based and on-premise deployments are available. Laserfiche can assist with vendor and contract management, invoicing, travel and expense management and process management. Users can scan, upload and store documents from a variety of sources. Search options for document retrieval can be configured to an meet individual user’s security permissions. Workflow automation tools include rule-based actions for renaming documents and automatic emails for document updates. ...
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Laserfiche Reviews

Overall Rating

4.48

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Laserfiche

1 - 5 of 61 Reviews

SHRESHTHI

1,001 - 5,000 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2022

Laserfiche for Space Management

Anonymous

201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Excellent Document Management Solution

It has been a wonderful experience with Laserfiche, over storing our information on network shared drives. It has helped us with finding information within documents easily and quickly.

PROS

This software provides a friendly interface to our users and helpful workflows while providing a centralized location with protections in place to keep data safe.

CONS

There is some work on the back end to set up this software, but in the end it is well worth the effort.

User Profile

Tito

Verified reviewer

Education Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Great Product to Streamline Documentation

Laserfiche has completely transformed our HR onboarding processes. By doing so, our onboarding time has been cut down by more than 70%. As long as the processes are built efficiently Laserfiche can help any organization increase productivity.

PROS

Laserfiche is constantly innovating. They provide frequent updates to their applications that are often incredibly helpful. The workflow product combined with forms processes and repository document management have made digital transformation for our district easy and efficient.

CONS

The only con I have is if support is needed directly from Laserfiche for issues, instead of going straight to your vendor, there are often large lag times between communication.

Dustin

Government Administration, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2023

What We Have - It's Okay

3/5. It does what it needs to for the most part, but it can be difficult in the user interface and experience at times.

PROS

Our service rep Chynna is pretty stellar. She's very knowledgeable about the software and does effective training.

CONS

It doesn't mesh as well with our other programs for record retention. Nothing wrong with support, just limitations of the software in general.

Cari

Government Administration, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2018

Laserfiche

Good.

PROS

Ease of use. Much easier to find / search files than going through physical files.

CONS

Hasn't eliminated paper copies (yet) for our organization.

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