Laserfiche is a content management platform suitable for businesses of all sizes in industries such as accounting, construction, education, real estate, manufacturing and healthcare. It offers document scanning and data capture, search features, metadata modification and workflow automation tools. Cloud-based and on-premise deployments are available.

Laserfiche can assist with vendor and contract management, invoicing, travel and expense management and process management. Users can scan, upload and store documents from a variety of sources. Search options for document retrieval can be configured to an meet individual user’s security permissions. Workflow automation tools include rule-based actions for renaming documents and automatic emails for document updates.

Laserfiche Forms allows users to create and publish electronic forms and connect them to existing workflows using a drag-and-drop interface. Authorized staff can view pending forms and keep track of next actions required.

Support is offered through an online portal. Pricing is per user per month.

Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10



26 Reviews of Laserfiche

Overall rating

4.5 / 5 stars

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Terra from Childers Architect

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

It's too complicated

I've had Laserfiche for 2 years now, and I'm still struggling to get it fully operational.

Pros

This software will basically do anything you need it to for document management and more.

Cons

The software is way to complicated to build for the average person.

Review Source: Capterra

James from Noise Barriers, LLC

Industry:  Manufacturing

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Controls our whole business at the touch a button

Pros

Any level in the organization is presented information in a simple/effective manor that anyone can understand

Cons

Lots and lots of back end programming can take sometime to get up and running. Approx. 100+ hrs of programming

Review Source

Jason from Kauai Police Department

Number of employees:  201-500 employees

Ease-of-use

Functionality

September 2018

If your looking to get away from hard copy file storage this is the way to go!!

Pros

Love how easy it is to scan a document label it and put into a specific folder that can easily be found and never have to worry about where it is or have to sift through hard copy files anymore.

Cons

Nothing maybe a more of a how to use instructional video on the various features of use.

Review Source: Capterra

Audree from BRENT MEYER CPA & ASSOCIATES

Number of employees:  2-10 employees

Ease-of-use

Functionality

August 2018

Absolutely the easiest and best

Pros

multiple metadata features make searches a breeze, simple scanning process plus it is quick to recognize the documents

Cons

Having to change the designation file each time could be a simpler process

Review Source: Capterra

Anita from Partners Insurance Services, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Review of Laserfiche

We've been using Laserfiche since 2006 and have drastically cut down on our lease space because we no longer have the need for filing cabinets. Being able to access client info via our web portal is huge for us.

Pros

The ability to pull documents where ever we are... in the office, at home or even out of the country. Our clients appreciate us having the information handy in a timely manner. It does also help keep us organized.

Cons

There are a lot of features to using it, therefore new staff have a long learning curve.

Review Source: Capterra

Christina from Freelance Designer and Photographer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Easy processes that are user-friendly from function to function.

It helps with our record keeping by efficiently channeling it to the proper digital folders.

Pros

I really like the ability to transition the configuration of sending the documents to their destination from manual to immediate.

Cons

I have had troubles with inserting a document in the finished file in the destination folder. It will not allow me to scan from there and add more pages.

Review Source: Capterra

Shirley from Complete Provider Resource

Industry:  Healthcare

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Streamline projects and run things automatically

We're admittedly still new users, and so far we like it, but it's far more programmer intensive than we were led to believe. We have to have help to do almost anything. That said, it will be worth it to streamline some of our processes.

Pros

Establish stored procedures and databases which automatically integrate and run processes for you. We've been able to take a six week project and move it down to about 4 days.

Cons

Hard to learn to use and set up, we often need to pay programmer time; which gets expensive. Program won't fax out things on its own--we've had to implement an external procedure.

Review Source
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great software to organize our documents

Automate manual process in document management.

Pros

We are able to set up workflows to capture our documents in an orderly fashion, which has allowed us to do away with more manual processes.

Cons

The initial setup process can be a bit strenuous, but the end product is worth it if the time and effort is put in initially.

Review Source: Capterra

Nick from City of Statesville

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Great Records Management System

Pros

Scanning capabilities and document/records management system is very easy to use and helpful filing capabilities.

Cons

Sometimes the software can be slow depending how many users are using it simultaneously. It doesn't happen often, but on occasion it has happened where it seems to take longer to scan documents or open scanned documents for viewing.

Review Source: Capterra

Eda from Connick

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Doing ediscovery from Laserfiche and it is a terrible products.

Pros

Basic interface. It is so basic that it is almost gives you the feeling that you are opening a mere folder from Windows 99

Cons

It does not support big documents. It gives error constantly while editing and logs you off. It is a terrible product for e discovery. The only function We need is to be able to see the documents. In lasefiche if the pdf is 100 page long good luck with that.

Review Source: Capterra

LeeAnn from Self Employed

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Organizes, saves money, process design,

Pros

The end to end process from collection to destroy / retain and that it has the ability to keep the entire process electronic. I like that they are focusing on a cloud solution that makes the application reachable to businesses of all sizes. The continued research and development along with the support make it a product that changes and supports with the times.

Cons

The cloud needs storage in Canada, ability to apply sequential numbers to documents that would act like a register. You can do this with code and sql tables but it would be great to be able to do it within the form without the requirement of a developer.

Review Source: Capterra

Thomas from SYKES

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

This is a great repository too. However, it would be much better if it linked to Windows Explorer.

Pros

The drag and drop capabilities are extremely helpful. Also, the search options based on meta data makes locating documents much easier.

Cons

The system lags and has issues importing large or multiple documents. The speed of the system and overall ease of use could use improvement.

Review Source: Capterra

Brett from KVC

Industry:  Healthcare

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great Features

Pros

The solution has lots of great features that make it very powerful and provide lots of scanning solutions for the organization.

Cons

The cost per user can be prohibitive to organizations. Expanded features can require dedicated staff to manage all the option sets interactivity.

Review Source

Kevin from CAPRW

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Laserfiche is a very solid product for document storage. Lots of capability.

Pros

Highly configurable suite of products. Plenty of support in the community. The company updates and improves the software annually. Very strong user conference each year.

Cons

Some modules are costly and depending on the size of your organization, price my preclude some of the capability.

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Great document management for an end user

Pros

As an end user, Laserfiche is great for document management. It has helped automate many of our manual processes through custom workflows. Template help keep everything organized by standardizing meta data, which makes searching and sorting super easy.

Cons

There are a lot of options. It can take a little bit to get everything setup so it all works and so all the different document types can be displayed properly.

Review Source: Capterra

Roland from Core Real Estate Group

Industry:  Real Estate

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Does the job as intended

Pros

Work flow and transfer to the appropriate departments. Being able to create workflows. OCR and its capability to scan documents.

Cons

Not having the capacity to work with our existing software (ie: Spectra); would be ideal if we didn't have to export and create a .csv file so this data can be integrated to our software.

Review Source

Todd from City of Rexburg

Ease-of-use

Functionality

January 2017

Awesome Record Keeping Software

I work for an organization that uses Laserfiche daily. I find it intuitive and easy to use for both scanning documents and recalling them later. The ability to connect with existing software to create workflows is an ongoing process that makes pen and paper tasks much more digital and streamlined.

Review Source: Capterra

Maria from software house

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Excellent software !

It was a excellent software and after using it became useful to me and my company. This software is very important for a company to manage their documents or records .

Pros

It helps in the managing of document and it provides solutions to the problems .

Cons

i don't think so .

Review Source: Capterra

Lenora from Software company

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Document management !

My experience after using this software was very good because it contains useful aspects and better guide lines !

Review Source: Capterra

Marry from my own busineess

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Excellent software

I used the software and i have found it very useful. Lasefiche has basically, mastered the art of providing solutions to their clients.

Pros

-user friendly
- Helpful for organization
-free trial

Cons

i haven't observed any

Review Source: Capterra

Displaying 1 - 20 of 26 reviews