About LogicalDOC

LogicalDOC is a content management solution that caters to businesses of all sizes across various industries such as information technology and services, oil and energy, wholesale and more. Key features include access control, communication management, permission management, file management, a drag and drop interface and customizable branding.

LogicalDOC provides users with pre-built templates for a variety of documents. The solution also provides tools to help users search uploaded documents, bookmark specific files, convert into multiple formats, edit documents and import or export content from ZIP archives, e-mail boxes and desktop devices.

Additionally, LogicalDOC features version control, an integrated HTML editor, digital watermarking, optical c...


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Supported Operating System(s):

Web browser (OS agnostic)

55 Reviews of LogicalDOC

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(40)

40

4 stars

(14)

14

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 55 results

March 2019

Gail from Databean, LLC

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Easy to implement and use

Overall, tech support is very good addressing issues when they arise, but we have had very few issues with our installation and we love the product! Since we have a lot of documents and especially emails to file daily by several people, this product fulfills the requirement of being easy to use and maintain. Product support of the technical aspect of the database is always quickly addressed, but I feel there are many more features of the software I could be using but am not able to determine how to use them or in what situation to use them (I am NOT a tech-oriented person!), but that seems typical with many softwares. Since we are a small company, we are unable to spend a lot on individualized product training but I would love to attend a user conference and network with other users. The company has provided some user references to contact but I have not had any luck in having contacts return my calls.

Pros

My co-workers loved that it looks like a typical folder filing system. I personally love the add-ons that allow filing directly to the database from Microsoft products (Outlook, Excel, word etc.) and the "edit with Office" feature. It's very easy to set implement and easy to use. It addresses our concerns for data privacy since we have our own cloud version maintained by LogicalDoc at a VERY affordable price.

Cons

I would like to have the option to file Acrobat pdfs directly to the database similar to Microsoft products. I feel that product documentation could be more robust and I have needed to create my own user initial set-up and training documentation to enable users to utilize the system without my intervention.

January 2019

Nikky from Foxes Academy Limited

Company Size: 51-200 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Great product, exceptional support

We have 7 different sites and we had terrible issues with disconnected network shares, and muddled security through active directory. Not to mention documents being lost or overwritten. Nobody knew where to find anything, so we had so many duplicated documents and illogical folder structures. We have rationalised our entire organisational structure, and we use folder templates a lot to ensure we don't get into a mess again. We can pull documents into the repository via email and we can integrate with other systems. Using version control and rebuilding our security model from the ground up has improved efficiency.

Pros

Before we implemented LogicalDOC there was a lot of resistance and opposition to such a big change in working practice. It was only a matter of weeks before users were telling me how happy they were and how easy it was. The interface is very intuitive - users understand immediately what they are looking at. It integrates with Office, so we just carry on using the same tools as before. Remote access is a breeze, and we have integrated it with our staff intranet. Now we have proper version control, we don't have documents being overwritten and we can manage duplication and organisation centrally. Finally, the support provided by LogicalDOC is second to none. I can't stress how important it is to have a skilled, responsive support team to call on in times of need.

Cons

As with any "cloud" based technology, reliance on browsers. LogicalDOC used to work very well in Chrome, but we are having issues with that. Easy enough to provide access to alternative browsers, but it does interfere with productivity.

May 2020

Bob from Mascon

Company Size: 51-200 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Great support!

Pros

The software works as described. Very easy to use.

Cons

Lack of different views of column. Workflow hard to use

January 2017

Diego from Puerto Central S.A.

Company Size: 201-500 employees

Industry: Maritime

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2017

1 month review

I has been a good experience so far, we had some problems with the upload of a large quantity of documents, specially with the time it took with the indexing process. Overall its easy to use and have a lot of features that we appreciate. We hope in the upcoming months to really make the best of the software with the full implementation in our operations.

Pros

Easy to use features, the upload of folders and search engine for the indexed files.

Cons

The time it take to index large quantity of documents at first. It lacks options for tagging large quantity of documents (more than 100).

July 2017

James from Mtizamo Africa Group LTD

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2017

Logicaldoc is a great document management solution for small and medium enterprises. Very scalable

The software has greatly improved business processes within organizations that we have rolled it out. One case in point was an organization that had 800,000 pages scanned from different files. Using Logicaldoc the organization was able to index all these pages and currently they are able to reference all their files with the comprehensive search functionality of the system. The organization has managed to free over 200 square feet of storage space where the file registry was and now all the files have been moved to a remote location. Processes that required referencing of files used to take 2 days but with logicaldoc, clients are served immediately.

Pros

I love the ease of use of the software and also the short learning curve. Installation takes utmost 30 minutes for any administrator with basic IT skills. The drag and drop of documents into the drop spot also makes upload of documents very easy for any organization. Logicaldoc also allows easy updates of the software which ensures organization's stay with the latest software. We have had the software in our organization for nearly a year with no regrets of this investment.

Cons

The biggest challenge we have had with the software is lack of a backup package with initial installation. Backup addon costs the same as the business license which does not make alot of sense. Handling of duplicates also is a challenge and versioning though this might be a user challenge rather than the software itself.

Response from LogicalDOC

Replied August 2017

Backup utility is not embedded in the standard product because you might want to use your own backup infrastructure. No one of the known DMS available in the market provide an embedded backup tool and the majority of them nor provide it for payment. Of course, we provide a professional incremental Backup tool whose price is fixed and independent from the license, since you have a very small installation the price of the Backup tool is comparable with your license price, but in general this is not the case.