All MediaValet Reviews

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Zach

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed October 2021

Vendor Experience is a Nightmare

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Aaron

Verified reviewer

Plastics, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

Nothing but positive things to say about our first 6 months or so working with MediaValet!

The biggest benefit is overall increased productivity in multiple ways. It makes several tasks easier, and it's changing the way our teams store and manage content. For many older users, this is their first foray into the cloud! The intuitive layout is great.

PROS

This personally has really changed the way I organize things, and I can already tell it's beginning to make some light bulbs flash for a few coworkers too. We've rolled this out to a team of 150+ who have never had access to something like this before. All feedback has been positive. Lots of potential moving forward.

CONS

Cloud software is maybe more prone to issues and downtime then most of the fully offline Apple, Adobe and MS platform applications I use regularly. There have been a few hiccups, may take a day or two sort out, but it's never been a major problem! To be expected for the most part.

Thor

Hospitality, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Succed the requirements

We have a lot of employees who work from two computers, and by having their information in Mediavalet they can synchronize their laptops and their computers, reducing the need for the technical department to offer a solution to synchronize multiple devices. Charge of it Some of them we did like, but there would have to be equipment that was brought in to hold the assets and such, which would be ok, but then we would have to maintain the equipment. And then if there is an equipment issue we would likely have to wait for a representative to come fix it and hope it works. Just too much hassle for something we basically wanted to put assets on and keep them there for distribution.

PROS

Great for Share one folder at a time. - Application Smart to upload files. - Gallery of Photos online. - Send the link To download any file quickly. - Interface Clean. - Versions of archive. - Integration Excellent with the operating system. Has a disc Virtual hard work where you can work freely, in almost any Computer, you only need an internet access account. - Can Share files with anyone without needing to be added to the mail. - The folders Shared can only be seen by people you invite. - Being a Online service you can access the files from any pc by entering account.

CONS

You can only synchronize what is inside the folder that is created automatically. When sharing files you should not work on it at the same time as it creates conflict and duplicates the file.

Vendor Response

Thanks Thor, we really appreciate the kind and thorough review. To fully leverage our version control and rights management features, please don't hesitate to reach out to our Customer Success team. They're available 24x7 and free for you to access. Cheers, David MacLaren, founder and CEO

Replied January 2017

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Zach

Verified reviewer

Media Production, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

FUNCTIONALITY

1

Reviewed May 2021

Vendor Experience is a Nightmare

I interact with MediaValet as a vendor, and it can be quite a nightmare. Our company usually has large amounts of media that have to be uploaded at a time (multiple photoshoots, videos, etc), and I always feel like I'm playing Russian Roulette when uploading to MediaValet. Sometimes, my upload finishes in minutes. But more often than not, it will take hours for it to upload, only to be met by an "error" message at the end, or have my files stuck in an endless "processing period." I've wasted so many hours uploading overnight, only to have to do it again the next day. Granted, I can only speak to my experience from the vendor side, not the user side, but I would NOT recommend this to anyone wanting to impress or improve the quality of life for vendors.

PROS

* The interface has a clean aesthetic * The option for password-protected links * The ability to access online

CONS

* Uploading as a vendor can be confusing and frustrating * Uploading server often fails or crashes when working with larger files * "Error" or "Still Processing" screens are common with upload of larger files * The organization of uploaded files is not intuitive

Katie

Computer Games, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Quality content

I am amazed by the convenience it brings to our lives, I have been using it for a long time and recommend it to my colleagues.

PROS

Overall I saved time and money. Finding and accessing files is very easy, you can categorize everything.

CONS

It would be really helpful to download all the marked ones at once instead of downloading them one by one.

Casey

Higher Education, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Mediavalet: The good and the not quite as good

99.9% satisfied. We spent alot of time testing asset management softwares. We tried to break them and make them mess up on purpose to find their shortcomings. As we know shortcomings are time and energy draining. In working with MediaValet we tried to break it and it was difficult and mostly unsuccessful (which is a good thing). MediaValet is a solid digital asset management system.

PROS

Cognitive metadata is a game changer. It is surprisingly accurate and you don't have to enter keywords if you don't want to because Cognitive Metadata creates some for you. Making different categories and groups of images is useful when needing to send sets of commonly used images. And making lightboxes is great for sharing or making personally used collections.

CONS

Not being able to create a Lightbox on the fly is slightly annoying. You have to create it first, then search and select images for a Lightbox. It would be nice to be able to search and create a lightbox from the selected images instead.

Wade

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Much easier to share files within team

I work for a large healthcare marketing system. We have a fairly large marketing team spread across 2 states. When it comes to sharing resources, Media Valet has been a great asset. We can post a photo to MV and then our graphic designers can download it to do their production work. It has reduced the number of phone calls and back and forth emails when looking for a photo or other element. It has created a 'one-stop shopping' environment for our team.

PROS

Ease of use. The ability for the entire team to access and grab what they need.

CONS

N/A

Vendor Response

Thanks for the kind words Wade. It's truly been a pleasure working with you and your team. With all the new features and integrations on our 2017 roadmap, we're looking forward to having another tremendous year! Cheers, David MacLaren, Founder & CEO.

Replied December 2016

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2019

The best tool for marketing, PR and creative professionals

I quickly learned how to use the tool and in a short time I realized how much I needed it all my life. It's the first company in which I work that makes use of MediaValet. It saves my life even at home when I need any assets quickly.

PROS

The facility to organize, fetch, access, download and share media files. This saves a lot of time (and free space on the computer!)

CONS

Sometimes the download can be very slow, even if the navigation is running smoothly. Plus, it's not so intuitive to anyone who's getting started.

Carlos

Graphic Design, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2023

Productivity made easy

PROS

Assets archiving and sharing make the work flow a lot more productive.

CONS

Having to login too often is annoying, when you are super busy and that Login window pops up, it doesn't help.

Anonymous

1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

The easy way to get organized

It's becoming easier and easier the more we add to our library to tag and find what we have. We want everyone who uses Mediavalet in our organization to feel they know how to find what they are looking for and explore our collections.

PROS

Mediavalet is great for organizations with a lot of digital assets to store and access. Before Mediavalet, we were using a big drive where nothing was easy to find. You had to know exactly when something was taken and then guess where it might have been stored. It was difficult to discover what was hiding in our own assets library. With mediavalet, we can see what we have, see details, and tag our pictures as we grow to make our catalog searchable.

CONS

I wish there was a visual representation of how much space we are using. I also wish that it moved slightly faster, though I know there are a lot of assets. I wish that there wasn't a button to upload immediately before adding tags because sometimes I accidentally click it and I can't add tags to that batch without finding which ones they were, clicking them, and adding the tag after. It also might be nice to have a list of suggested tags

Vionao

Computer Hardware, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2023

Great tools

PROS

i use it mostly to share asset marketing to partners in different region, so the filter on how it saved is really helpful for me to organize it.

CONS

i wish i could share the content easier, since i need to share the asset to several parties.

Chris

Banking, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2019

MediaValet delivers on a great experience, cool tech and an incredible 2-way, supportive partnership

Simply put: before MediaValet we had no Golden Master of any of our published resources. We now do, and so much more. The service has ensured we have a "safety net" in case anything catastrophic happens to our onsite data, we've realized time efficiencies knowing we have a great system of record and we're just starting to roll it out to the greater organization for consumption.

PROS

The negotiation and onboarding process was done in a very cooperative manner, and they were very good at dealing with some very tight timelines for the initial setup! As well, we had an abnormal ask for a particular project that they were not expecting but worked with us to develop a solution for. Since then, they have worked with us and our security teams to ensure the experience not only uncompromisingly delivers their core functionality, but also meets our security team's needs.

CONS

The interface feels sturdy and works well, but doesn't feel overly "cutting edge". All-in-all not a game changer, but sometimes a dated UI/Design can introduce unintentional barriers to adoption or advocacy.

Tyler

Education Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2019

Global platform increasing efficiency, sales and digital access control. A win-win for all!

PROS

With over 25,000 digital assets currently in my organizations library, this platform increased the ease of searching for specific and relevant assets to better their daily performance. From operations to sales, MediaValet has made our company better! The single best thing about MediaValet is that it's global and accessible in China.

CONS

This is truly being picky, but product development could be a bit faster. My team is constantly providing feedback about the need for increased mobile friendliness, self-reporting functions and lastly better data tracking/impressions.

Dennis

Construction, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2019

My benefits from using MediaValet

It has changed the way we share and communicate visual media completely, both internally and externally.

PROS

It's ease of use and the support I get for the supplier.

CONS

I would like to be able to size the thumbnails in the browser.

lourdes

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

user-friendly

Easy to share photos with your clients

PROS

Nicely organized, you can easily find whatever you are looking for. Browsing images is fun and easy, nicely presented

CONS

We do not have anything negative to say about this software it is very friendly user. I highly recommend it.

Lauren

Education Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2019

Hooray for Media Valet!

PROS

Access to version history; check-in/check-out features, lightboxes with links to share; ability for users in global markets to easily access system;

CONS

Search function is hard to use and doesn't capture results easily

Devin

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

The Best DAM Tool Around

MediaValet has been an incredible tool to have under our belt. We were able to bring our assets from a Google Drive folder (read: an unorganized mess) to an amazingly organized, well-structured system that everyone can use. Users have adapted the tool quickly and love that they can find the assets they need, when they need them. Our senior management team also loves it too because they can see reports of whose using the tool and which assets are being download the most, in order to make more informed decisions. MediaValet has been the perfect tool for us, and if you're serious about Digital Asset Management it might be the perfect tool for you too.

Vendor Response

We're so happy that you and your team love MediaValet Devin as we love you guys too. Thank you for being such a great team to work with! Cheers, David MacLaren, Founder & CEO.

Replied December 2016

Gilda

Hospitality, 5,001-10,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

It has made my job so much easier!

Media Valet is a great software, it is very simple to use and navigate. Now we can easily share our assets with partners and customers. It is well organized and it allows the user to resize images to whatever size they may need. It is a great tool to have!

PROS

Everything you need for logos, images and videos are all in one place

CONS

It is difficult to print a report

Vendor Response

Thanks for the kind review Gilda and for pointing out an area you'd like improved. I've asked our Sr. Product Manager, Kenneth Li, to reach out to you today so we can get a detailed account of what you have in mind. If there are any other areas you'd like to see improved or new features you have in mind, please don't hesitate to let us know. Cheers, David MacLaren, founder & CEO.

Replied February 2017

John

Sports, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Nfl football

PROS

It keeps all the documents I need organized.

CONS

Need to see the title of documents fully, without clicking on the document.

Rebecca

Retail, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Love having this for my new business!

PROS

My franchise uploads all of the approved content and I can edit it to my needs and liking. Super easy to use!

CONS

I've had no problems using the service. It could be a little more user friendly to make it easier to know what I'm looking for.

Megan

Higher Education, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.