Beyond Impressed

Pros

While the platform and functionality is great -- and performs every function we ever needed...and even some we didn't realize we needed until we already had them! -- it's really the outstanding customer service that brings MediaValet to the next level. We had high expectations going into our work with MediaValet, and not only have they been met but they've been exceeded beyond anything we could have imagined.

Cons

We haven't had any problems at all at this point. The biggest drawback that I could possibly think of is the time difference between ourselves and our contact at the company, but he's never let that be an issue and we've had seamless and exceptional customer service at every turn.

Succed the requirements

We have a lot of employees who work from two computers, and by having their information in Mediavalet they can synchronize their laptops and their computers, reducing the need for the technical department to offer a solution to synchronize multiple devices. Charge of it Some of them we did like, but there would have to be equipment that was brought in to hold the assets and such, which would be ok, but then we would have to maintain the equipment. And then if there is an equipment issue we would likely have to wait for a representative to come fix it and hope it works. Just too much hassle for something we basically wanted to put assets on and keep them there for distribution.

Pros

Great for Share one folder at a time. - Application Smart to upload files. - Gallery of Photos online. - Send the link To download any file quickly. - Interface Clean. - Versions of archive. - Integration Excellent with the operating system. Has a disc Virtual hard work where you can work freely, in almost any Computer, you only need an internet access account. - Can Share files with anyone without needing to be added to the mail. - The folders Shared can only be seen by people you invite. - Being a Online service you can access the files from any pc by entering account.

Cons

You can only synchronize what is inside the folder that is created automatically. When sharing files you should not work on it at the same time as it creates conflict and duplicates the file.

Better than a shared drive

MediaValet is a huge improvement over working with shared drives, we could never go back, the time saved searching for assets or even previewing an asset for a new project is never-ending.

Pros

MediaValet has a very good search and overall interface for finding your assets, version control is a real bonus.

Cons

We are used to some fairly simple collaboration features like mentions that would be a great addition to the platform otherwise comments just get lost and forgotten about. Ability to visually crop / resize assets before downloading the rendition would help the more non technical users in the team otherwise they need to have Adobe installed then download the original and then export the asset. You can set the dimensions on export which is great but there is no option to lock the aspect ratio which takes away from the experiance for less technical team members.

Much easier to share files within team

I work for a large healthcare marketing system. We have a fairly large marketing team spread across 2 states. When it comes to sharing resources, Media Valet has been a great asset. We can post a photo to MV and then our graphic designers can download it to do their production work. It has reduced the number of phone calls and back and forth emails when looking for a photo or other element. It has created a 'one-stop shopping' environment for our team.

Pros

Ease of use. The ability for the entire team to access and grab what they need.

Cons

N/A

One of the best marketing solutions out there!

Media Valet has been great for our business marketing. Searching for images, videos, illustrations via the various stock images sites was very time consuming. Using media valet has saved us the headache of seemingly endless searches. In addition, purchasing stock photos that may only be used a single time is expensive. Media Valet has saved us quite a bit in those fees.

Pros

Love that Media Valet saves us an enormous amount time and money! Files within are so organized that your search can be broken down by not only categories (photos, videos, logos etc) but also categories within categories! Also love that downloads of even the highest resolutions are quick and easy.

Cons

What I like least about it if I HAD to pick something would be if I have several large hi res files in a lightbox and want to download them in a zip file, it does take longer than downloading individually.

Easy to use product with amazing customer support team!

We switched to MediaValet from Extensis about a year ago. The transition was flawless and the customer support has been amazing. The cloud based system has helped out internal IT staff as well as allows us to access the images from anywhere! Great product!

Pros

Easy to use. Easy to implement. Very streamlined interface with lightbox function that helps us share images internally and with external vendors.

Cons

It does take a little bit of time to learn how to best import/organize the images. The process is well suited though and creates a great structure!

The best tool for marketing, PR and creative professionals

I quickly learned how to use the tool and in a short time I realized how much I needed it all my life. It's the first company in which I work that makes use of MediaValet. It saves my life even at home when I need any assets quickly.

Pros

The facility to organize, fetch, access, download and share media files. This saves a lot of time (and free space on the computer!)

Cons

Sometimes the download can be very slow, even if the navigation is running smoothly. Plus, it's not so intuitive to anyone who's getting started.

Fanstastic Product, Company and Support!

We are so happy to have found a solution that has a fantastic company backing it! Being a Microsoft shop, we knew that finding a .NET-based application would bode well with our SharePoint environment, however in the DAMS world, you just don't see anyone using that platform or Azure. Thankfully we found MediaValet! Having worked with a variety of DAMS in the past, I have a bit of experience in the area. One of the first things you'll notice about MediaValet is that they actually communicate internally with one another, something that seems to be lacking with other DAMS companies. So, the entire team knows what's going on. Also, unlike other DAMS, we found that MediaValet fit our taxonomy! We didn't have to squeeze into their box and make it fit their system, which was refreshing. They walk you through the entire process and work with you from start to finish; until you're comfortable and the training wheels come off. The support is also excellent! We had an issue with our Chinese team not being able to access items quickly. MediaValet stepped in and created a remote instance for us in Hong Kong to curb the major speed issues that our team was experiencing. This was above and beyond! We look forward to our continued relationship as we grow globally!

Nothing but positive things to say about our first 6 months or so working with MediaValet!

The biggest benefit is overall increased productivity in multiple ways. It makes several tasks easier, and it's changing the way our teams store and manage content. For many older users, this is their first foray into the cloud! The intuitive layout is great.

Pros

This personally has really changed the way I organize things, and I can already tell it's beginning to make some light bulbs flash for a few coworkers too. We've rolled this out to a team of 150+ who have never had access to something like this before. All feedback has been positive. Lots of potential moving forward.

Cons

Cloud software is maybe more prone to issues and downtime then most of the fully offline Apple, Adobe and MS platform applications I use regularly. There have been a few hiccups, may take a day or two sort out, but it's never been a major problem! To be expected for the most part.

works fine easily

I like this software to help teams also you can sahre the marketing content.

Pros

I like the software becuase is very secure and reliable also the software has good quality also is user is very friendly

Cons

I dont like because is a little bit expensive for the moment works fine, the price is very high the one problem.

MediaValet delivers on a great experience, cool tech and an incredible 2-way, supportive partnership

Simply put: before MediaValet we had no Golden Master of any of our published resources. We now do, and so much more. The service has ensured we have a "safety net" in case anything catastrophic happens to our onsite data, we've realized time efficiencies knowing we have a great system of record and we're just starting to roll it out to the greater organization for consumption.

Pros

The negotiation and onboarding process was done in a very cooperative manner, and they were very good at dealing with some very tight timelines for the initial setup! As well, we had an abnormal ask for a particular project that they were not expecting but worked with us to develop a solution for. Since then, they have worked with us and our security teams to ensure the experience not only uncompromisingly delivers their core functionality, but also meets our security team's needs.

Cons

The interface feels sturdy and works well, but doesn't feel overly "cutting edge". All-in-all not a game changer, but sometimes a dated UI/Design can introduce unintentional barriers to adoption or advocacy.

Full featured product and hands-on onboarding

Pros

We evaluated multiple cloud-based SaaS DAM solutions and in the end they're all pretty comparable. However, MediaValet's willingness to work with our unique needs and specific, pressing timelines shone through. The journey to full onboarding isn't 100% complete (the rest is on us), but their patience, guidance and thoughtful contribution makes them feel more like a partner and less like a commodity vendor. Additionally, they've made some light configurations that felt very bespoke, and even now, months in, we have a weekly touch base call to ensure any questions are answered, and potential workflow efficiencies or features can be leveraged.

Cons

The service interface feels slightly antiquated. Perhaps due for a UX rethink soon, as their consistent roadmap of features is rolled out.

Media Valet

Overall, the customer support team is amazing. They truly do care about your business and are willing to listen to improve their product. I feel like this company is growing so more opportunities will be present in the future.

Pros

How organized you can be with your assets. It easy to use and the customer support team is absolutely amazing !

Cons

I wish there were some more features that can be added. There are some still recurring issues when viewing assets, but for the most part, they work well.

Global platform increasing efficiency, sales and digital access control. A win-win for all!

Pros

With over 25,000 digital assets currently in my organizations library, this platform increased the ease of searching for specific and relevant assets to better their daily performance. From operations to sales, MediaValet has made our company better! The single best thing about MediaValet is that it's global and accessible in China.

Cons

This is truly being picky, but product development could be a bit faster. My team is constantly providing feedback about the need for increased mobile friendliness, self-reporting functions and lastly better data tracking/impressions.

Very Strong Asset Management Platform

Very strong asset digital management. Although it's not perfect, I haven't seen or used anything better.

Pros

I like the ability to easily store, share, and organize assets in one central location. Furthermore it's easily accessible in the P.R.C., which is a big reason why my company uses it.

Cons

I hate that the interface isn't very touch friendly. I need to use the arrow and bar on the size to scroll and I need to click in the little white boxes to select assets, instead of just touching the icon with my finger on my touchscreen.

MEDIA VALET IS GREAT

MediaValet allows us to keep all of our assets in one place with a huge storage. Also, it's very easy to share assets to colleagues for downloading. Since we launched, it's been a great asset for us.

Pros

Improved management videos, photos and other collateral and visual assets.

Cons

I can't really think of anything I don't like about MediaValet.

Increase Visibility and Transparency with MediaValet

MediaValet has been accommodating with their extensive search functionalities, download/share options, and large storage capacity, all of which has significantly reduced the number of email requests from team members and the time-consuming task to locate digital assets contained in multiple outlets instead of in one central space. Now, team members are much more self-sufficient and are able to engage with a system that meets their needs.

Pros

MediaValet has a well-rounded framework for familiarizing users with digital assets, beginning with their onboarding process, during which users are encouraged to metatag their assets three different ways: categories, attributes, and keywords. Adding these tags allows users to easily search for assets as well as simplifies folder and file naming conventions.

Cons

MediaValet is intuitive and easy to use. Sometimes minor bugs occur, like saved changes do not appear right away and buttons malfunction, but MediaValet’s support team has been super helpful with following up on those issues.

Best DAM Solution

After having trials with other brands it was clear to us who had the better product and just so happened to be within budget. MediaValet has been incredible. During our decision process, we didn't feel pressured to close the deal or "hurry up". We were walked through all areas and even had great customer support during our trial with Sanjay. After moving forward with MediaValet, Raja, and Rob have been incredible. Rob has helped us through every step of implementation and has taken the overwhelming task of transferring our data from an FTP site and renaming items, to making it a feasible task that has been faster than expected. The support we receive on a weekly basis during our weekly phone call for implementation has exceeded my expectations. After running trials with other DAMS with more "add-ons" I was running into issues with the site actually working. With MediaValet it was consistent, no down time, errors, and as an admin, uploading more than half a TB onto their cloud has been smooth. Best DAM system out there. They truly care about the customer and their product is easy to use, intuitive for all user levels (which is something we needed), has unlimited users and they as a company are transparent. We believed so much in their product that we signed a 2 year agreement and will most likely continue our relationship with them.

My benefits from using MediaValet

It has changed the way we share and communicate visual media completely, both internally and externally.

Pros

It's ease of use and the support I get for the supplier.

Cons

I would like to be able to size the thumbnails in the browser.

Easy, Functional , manageable

I like to use it I´ve got a much better control on all my assets, using Media vale helped to reduce costas and maintenance expenses. Productivity has grown and improved, it´s been a great option

Pros

Manageable and assets are secure

Cons

A little bit expensive

Amazing

its great and essential for a designer. when you dont have ideas you can browse your archive and be inspired or you can go directly to the folders of the art youre looking for

Pros

user friendly, and i can customize my folders to view the art i need

Cons

it is not wacom friendly so it means i have to keep switching to a mouse

user-friendly

Easy to share photos with your clients

Pros

Nicely organized, you can easily find whatever you are looking for. Browsing images is fun and easy, nicely presented

Cons

We do not have anything negative to say about this software it is very friendly user. I highly recommend it.

MediaValet has always made us feel like a valued customer

It is a pleasure to work with MediaValet - as one of the early customers I have seen dramatic improvements in the application and as they have grown as a company they have included many of the foundational infrastructure components that an organization supporting software needs. This has led to more consistent support and improved service. As well, MediaValet has always made us feel like a valued customer by directly addressing any issues that we may have encountered and have given us a hand with some of the more difficult things that we have needed to do, such as bulk uploading and classification. Our team is very impressed with the new version of MediaValet, 3.0, based on the significant leaps that they have made regarding usability. We consider ourselves fortunate to be one of the first to experience the new product. We continue to look forward to partnering with MediaValet to manage our ongoing digital asset needs and look forward to additional services that they may provide in the future

The MediaValet DAM has allowed us to easily archive, organize, and share our library of images.

Dramatic improvements in accessibility and productivity for our marketing department.

Pros

Knowing our images are secure, searchable, and easily accessible from anywhere in the world. Plus, MediaValet's customer service is excellent and their team was incredibly helpful and supportive during the transfer of our files into the Digital Asset Management system.

Cons

Certain tweaks for easier usability will be helpful. Looking forward to an option to easily share a public lightbox link rather than sending to each unregistered user directly via email.

Great Media Storage System

MediaValet is a significant upgrade over our previous use of dropbox and google drive.

Pros

Easy to use interface. Quick loading times. Works worldwide.

Cons

The lightbox system could be a little bit more user friendly and sometimes its a bit difficult to share assets.

The easy way to get organized

It's becoming easier and easier the more we add to our library to tag and find what we have. We want everyone who uses Mediavalet in our organization to feel they know how to find what they are looking for and explore our collections.

Pros

Mediavalet is great for organizations with a lot of digital assets to store and access. Before Mediavalet, we were using a big drive where nothing was easy to find. You had to know exactly when something was taken and then guess where it might have been stored. It was difficult to discover what was hiding in our own assets library. With mediavalet, we can see what we have, see details, and tag our pictures as we grow to make our catalog searchable.

Cons

I wish there was a visual representation of how much space we are using. I also wish that it moved slightly faster, though I know there are a lot of assets. I wish that there wasn't a button to upload immediately before adding tags because sometimes I accidentally click it and I can't add tags to that batch without finding which ones they were, clicking them, and adding the tag after. It also might be nice to have a list of suggested tags

Hooray for Media Valet!

Pros

Access to version history; check-in/check-out features, lightboxes with links to share; ability for users in global markets to easily access system;

Cons

Search function is hard to use and doesn't capture results easily

Manager, Multimedia Services

We have a large team, throughout 13 hospital and 2 states. Communication with regards to projects is very important. Wrike allows for all information for a project to be located in one place. No more searching through emails and folders to find information. You can keep everyone associated with a project up-to-date in real time.

Pros

Helps to keep our team connected when working on projects

Cons

Bit of a learning curve to use it effectively

The Best DAM Tool Around

MediaValet has been an incredible tool to have under our belt. We were able to bring our assets from a Google Drive folder (read: an unorganized mess) to an amazingly organized, well-structured system that everyone can use. Users have adapted the tool quickly and love that they can find the assets they need, when they need them. Our senior management team also loves it too because they can see reports of whose using the tool and which assets are being download the most, in order to make more informed decisions. MediaValet has been the perfect tool for us, and if you're serious about Digital Asset Management it might be the perfect tool for you too.

Media Valet is Great Solution for storing, organizing and sharing digital assets

We centralized our assets from various drop box files owned by various employees to one corporate shared site that can be shared by teammembers anywhere in the world..

Pros

Very easy to organize lots of files and file types in multiple ways, tag assets, fie assets and share assets. Look forward to adding various roles and degrees of access to streamline our business and be able to share account specific access with clients.

Cons

We have not yet figured out how to flag duplicate file entries.

It has made my job so much easier!

Media Valet is a great software, it is very simple to use and navigate. Now we can easily share our assets with partners and customers. It is well organized and it allows the user to resize images to whatever size they may need. It is a great tool to have!

Pros

Everything you need for logos, images and videos are all in one place

Cons

It is difficult to print a report

Incredible Digital Asset Management

We are able to easily coordinate work with many stakeholders. We've found that the longer the DAM has been in place, the more ideas we have about implementing in other company processes.

Pros

Using MediaValet allows users to quickly identify and use a library of files that would otherwise be difficult to share.

Cons

Occasionally, assets take time to appear after uploading. Large uploads sometimes require submission via an FTP client. Very minor issues.

Overall so far the best experince I have experience with a new software

It has been a very easy to use platform. It has allowed me to better interact with my friends, colleagues, and friends. Space saver! Rapid sending of files and images in general.

Pros

Easy of use, rapid exchanging of files, images and documents in general. Interaction at all times with all my contacts.

Cons

So far I am very pleased with this software.

Flawless interface

My favorite part of media valet is that there is no limit to my plethora of users. Other sites we have used in the office restrict the number we could have and it was really in issue. I believe they also back up all of the information so system crashes are never an issue or worry. Although I have no major dislikes or issues with the program overall, MediaValet has been extremely helpful with any small issues we come across. It seems they are mostly user error and they have been very patient with us as a company. Overall I think it has improved our organization and easy access to our full client roster. When we email links to our clients and execs, they have had zero problems with the MediaValet interface.

Quality, reliable and secure service

PROS Good quality and security overall. The service is also very reliable. CONS Could be a bit more intuitive and improve it's UX.

Pros

· Secure · Reliable · Quality

Cons

· Not so intuitive · Could improve it's UX

A great, customer-focused company

Pros

MediaValet makes our lives easier. It allows us to quickly search for and apply the digital assets we need. It allows for great asset sharing across the organization and gives us confidence that our assets are secure. The level of care that MediaValet provides to their clients in unparalleled. Everyone should be using MediaValet!

Cons

Only that we should have brought them on sooner!

User-friendly platform with powerful tools

Pros

Mediavalet's easy-to-use interface makes it very easy to organize and navigate from thousands of media files, from file sharing to video imbedding the tools are simple and intuitive even for novice users.

Cons

Options for sharing files and other tools seem to be limited, file sharing expiration date was having issues (i.e. linked shared with no expiration date, ends up expired sometime later)

A Big Improvement in Providing our Digital Assets!

We recently launched MediaValet to our internal and external audiences. It was so user-friendly and easy to use, that we did not even need to provide training sessions. We are now able to provide all of our logos, approved images, and videos all in one place for our travel agent partners. In a few short months, we already have a few hundred users and no complaints or requests for help. Our site is nicely organized, easy to browse and has a pleasant and professional appearance. This was a big improvement for our company and the way we provide our digital assets to our customers.

Good System. Great Customer Service.

Overall the system is great and works well. It's organized, easy to use and efficient. MediaValet has been very open to receiving feedback on the system and to adding new features - which is so refreshing! Such is the case for adding image titles/descriptions in batches. While this isn't currently available, it is in development now. The ability to review images in chronological order of date created isn't part of the current platform but will be in version 4.0 due out mid year. Very happy with both system functionality and customer service. I highly recommend MediaValet for anyone who wants to manage videos, photos, and other brand materials on the cloud.

Media Valet - Excellent, Easy, Efficient

Since using Media Valet in July, 2015, both myself and my company have been very happy with the DAM program. The searching, uploading, downloading and tagging process is very easy and very user-friendly. More importantly, Media Valet's customer service has been outstanding. Our rep and main contact, Rob Morris, has done a tremendous job. He's helped solve minor issues and answered common questions/concerns in a very speedy manner. It's also reassuring to know our assets are backed up on a cloud-based system and very safe and secure.

MediaValet makes storing and sharing things, both externally and interally, extremely simple

Easy to use, functional, clean - exactly what we were looking for. Additionally, we had some concerns with the site not being iPhone friendly and with pop up videos not existing, and the MediaValet team addressed these concerns and added the exact features we requested in a very timely manner (not to mention they are a pleasure to work with!). MediaValet makes internal communication regarding these videos much simpler, with features such as multiple versions of a video we are working on, keywords, and expiration dates.

excelente Resource Databank

Pros

Easy of use, interface, solve most of our company problems. Good for storing marketing images, designs, information about products and everything

Cons

Fortunately I don't have anything bad to say about this

Really useful and easy to use

Weekly searches for multimedia materials for media press releases

Pros

A solution that makes photos and videos easy to find, as long as you have it organized with folders structure. Allows you to watch videos before download them

Cons

Just invest some time to get familiar, it won't take that much until you get full control and knowledge of its capabilities

Good Job

the experience is good only the search and navigation

Pros

full content, fast downloads, easy web access

Cons

search and navigation between tabs and description

What an awesome company and partner!

I have worked with Media Valet on the implementation of their system within the organization that I work. Sometimes it isn't just about the software, although that is unbelievably well thought out, but more importantly in this case, it is about the people who work there. True professionals, excellent communicators and they meet their commitments. There support model, training and implementation practice is very well thought out, deliberate and it works!

Ease of uploading

Pros

I feel that it's easy to download and upload stuff direction into Mediavalet

Cons

Nothing I can really think about, perhaps add a quick download button

Best DAM Around

As Director of Digital Marketing for OSF HealthCare, we utilize MediaValet for our Creative Services and Marketing teams across the health care system and it really helps us keep all of our digital images and videos in one place where all of our team members can get to them. The interface is easy to use especially with the new version that just rolled out this past year and you truly can't beat the pricing structure as well for what you get. Customer service is always top notch - one phone call or email away from solutions.

Great Product, Excellent Customer Service

We were able to organize our files from around the world and save time in the recreation of work.

Pros

This is a great product and has allowed us to organize our files.

Cons

This has many options, and I think a little more online guidance and support is needed to explain those.

Awesome product; Easy to Use

I love the interface of Media Valet. I am not technologically savvy and it makes it very easy for me to upload and share things with coworkers and clients. I am still in the early stages of implementing Media Valet and have not come across any reason for complaint. Videos are easily searchable and better organized. Important for sending out to executives, clients, etc.

Great customer service and software

It took a little time to get used to MediaValet, but once you get used to the software it is great for organizing photos. When I did have problems, and contacted customer support, I heard back right away and found the answers and help I needed.