MerlinOne

RATING:

4.46

(41)

About MerlinOne

MerlinOne is a digital asset management solution that helps users centralize marketing assets. MerlinOne’s batch editing capability allows users to edit multiple files at once. Users can create, download and upload files in different formats and sizes. The solution integrates with WordPress, Salesforce, Drupal and other related platforms. MerlinOne also offers a content development feature that helps users create digital content. Users can create groups and manage access rights for their team members. Additionally, users can view changes made to content, archive outdated content and more. MerlinOne includes a return-on-investment calculator that helps users estimate costs using parameters such as time spent and number of people. Support is available via email....
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MerlinOne Reviews

Overall Rating

4.46

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4

Functionality

4.5

Showing 1 - 5 of 39 reviews

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2018

Great product. Great service.

Pros

Merlin allows us to easily share photo assets with our network of Habitat affiliates in the U.S., and with our national organization offices in more than 70 countries. My favorite tool is the ability to share email previews of contact sheets containing links to directly download images. That gives us the ability to share collections of photos directly with our clients, without having to upload files to Dropbox. That’s a huge time saver for our team. I also can’t say enough about their amazing customer service. They quickly respond to our questions, and the available training helps us get the most out of the service.

Cons

The more I learn about Merlin, the less I see that I would consider a negative. You can credit the customer service team for helping us through anything we don't understand.

Madeline

Company size: 10,000+ employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2022

A great tool for virtual working.

A very positive experience they have a great staff that helps problem solve they are innovative, and they are continually improving the quality of their products and the services they provide to their clients. 

Pros

When searching for A DAM system, Shriners Childrens needed a system that was HIPAA-compliant and MerlinOne offered this service along with great customer service and efficient communication. The MerlinOne DAM system organizes our companies’ assets in a way that maximizes their value for our brand it allows us to set varying levels of user access for files and folders, and we can easily share files internally and externally with our vendors. A great tool to have on the cloud it has been very valuable during the pandemic as employees started to work remotely, this system allowed us to continue to do our work while having instant access to our assets from any location at any time our teams continued to be efficient while adapting to the virtual working conditions.

Cons

The content hubs are a great tool, but it’s still a work in progress and additional features are needed.

Reasons for choosing MerlinOne

MerlinOne is HIPAA-compliant

Response from MerlinOne

Thank you for the positive feedback, Madeline! We are actively working on Content Hubs and appreciate your patience as we continue to develop the feature!

Replied June 2022

NICOLE

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

February 2018

Take quite a bit of training to get comfortable. Missing some key functionality.

Pros

Once you figure it out, the system is very easy to use and retrieve content. Search features are great.

Cons

Does not generate permalinks to content/collections; they expire after 24 hours and thus cannot embed content collections on website.

Brock

Company size: 51-200 employees

Industry: Sports

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2019

MerlinOne Review

Customer Support is prompt. It has been overall good.

Pros

Efforts have been made to compete with the other products out there. Thats apparent. Please continue in this direction. The BIGGEST feedback I got from our users who got a look at Libris.... was how easy it seemed compared to the Merlin interfaces.

Cons

Somewhat slow - I know this has been looked into, and also dependent on our internet speed, but we have a very fast connection ... the lags that happen just don't look good to those, who are already not huge fans of Merlin, you may be showing photography assets to etc.

Reasons for choosing MerlinOne

You came down on your pricing.

Anonymous

Company size: 501-1,000 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2019

A highly customizable system with many great capabilities for use in digital asset management

Pros

I like the many options available to the user when it comes to customizing the system. I work in the education space and some of the items that we like to tag when saving our digital assets can be very intimately related to our field i.e. students on campus, students in different buildings throughout the school, students wearing branded school gear or just the spaces around the campus to show the school. It's nice that we could build a taxonomy that is specific to us, this makes searching our files easier.

Cons

I least like the fact that it can be a bit cumbersome to navigate; sometimes I am uploading hundreds of photos and find that some of the files didn't upload properly - however I have received very good customer service support on this issue which I appreciate.

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