MerlinOne DAM software


32 reviews(4.5/5)
32 reviews(4.5/5)

MerlinOne is a digital asset management solution that helps users centralize marketing assets. MerlinOne’s batch editing capability allows users to edit multiple files at once. Users can create, download and upload files in different formats and sizes.

The solution integrates with WordPress, Salesforce, Drupal and other related platforms. MerlinOne also offers a content development feature that helps users create digital content. Users can create groups and manage access rights for their team members. Additionally, users can view changes made to content, archive outdated content and more.

MerlinOne includes a return-on-investment calculator that helps users estimate costs using parameters such as time spent and number of people. Support is available via email.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 10

32 Reviews of MerlinOne DAM

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  • Landon from Studies Weekly

    Number of employees: 51-200 employees

    August 2018

    Solid feature list, great support and reasonable pricing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    MerlinOne has been great to work with. They've had exceptional support, regularly following up to see if we have any questions and addressing any issues we had. They been responsive to problems and have even provided on-site support in helping get us setup.

    Pros

    It has plenty of options when it comes to searching, and the search tools are robust. Fairly customizable for both administrators and the users. Has plenty of features for the price. Buying concurrent licenses instead of licenses for every user is a huge plus.

    Cons

    It's not without some quirks and bugs. We've experience some issues loading files into the system, and have gotten bugs when trying to manage keywords. Nothing that breaks the system, but does give users some annoyance.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michelle from Children's National

    February 2018

    Great database to store a large quantity of assets, but often run into slowness & technical glitches

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Store large quantity of assets and categorize accordingly

    Pros

    We are able to store a large quantity of photos in the database and quickly search for assets. We can categorize the assets into "collections" and link photo assets with consent forms.

    Cons

    We've run into technical glitches with the web upload form and collections tool, and slowness within the platform. The overall management system is not intuitive to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jin S. from The National September 11th Memorial and Museum

    February 2018

    I've had past history in using merlin one and in my new position, I wanted something I was familiar.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best part of Merlin one system is the ability to have all of our assets in one place. Our organization is trilled with the results.

    Cons

    The admin aspect is a bit difficult to understand but the customer support is great whenever there is an issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • NICOLE from Singularity University

    February 2018

    Take quite a bit of training to get comfortable. Missing some key functionality.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once you figure it out, the system is very easy to use and retrieve content. Search features are great.

    Cons

    Does not generate permalinks to content/collections; they expire after 24 hours and thus cannot embed content collections on website.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Denise from IFCJ

    February 2018

    Perfect for nonprofit that shares, tracks, and stores hundreds of thousands of photos, videos, etc.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were one of the first nonprofits that MerlinOne took on, allowing us to get a huge amount of digital content off our file server and into a robust DAMS system that could help us track and share assets across three continents.

    Pros

    If you can do a Google search, you can search Merlin with little additional training. The interface is very user-friendly, and we have trained multiple staffers with varying levels of computer skills.

    Cons

    Metadata fields are very structured and somewhat limiting. Would like to tailor them more to our needs without incurring back-end programming expenses.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Megan from Children's National

    February 2018

    so far so good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to search for photos as long as keywords were inserted properly. downloading a file is pretty fast.

    Cons

    a couple of glitches with being able to download lots of photos at once, customer service was quick to respond though

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mitch from The Press Democrat

    Number of employees: 201-500 employees

    February 2018

    Our key users have mostly departed so we don't have extensive advanced use these days

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Has a great backlog of data and photos as it is an archive

    Cons

    Need OS update big time but dollars are short
    unable to move all this to a different system
    typing more

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • nicolle from united states bowling congress

    February 2018

    It's always very efficient and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how easy it is to navigate and it makes finding what I need a lot easier than how we had the process previously.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melissa from Children's National

    Number of employees: 501-1,000 employees

    February 2018

    Useful catalog tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to make captions

    Pros

    The ability to add specific captions - it helps when we need to tag individuals that require a media release. It's something I can't do in my typical computer drives or cloud spaces.

    Cons

    It takes me a long time to label batch photos that need different captions and then organize them into collections. I've discussed this with my representative.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    February 2018

    Very good. The only problem I have is searching the photo database as the results are limited.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Honestly, the great customer service. It's been fantastic (
    The photo quality is great and the metadata fields have been set up perfectly. It is a great CMS for our photos.

    Cons

    The search results can be challenging. Especially when looking through our historic archives which hold around 15k photos.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Connor from EAA

    February 2018

    Powerful software for managing large collections of photos with ease.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I enjoy the diversity of file supported file types and that they are all viewable in the software.
    It's great for being able to share large quantities high quality photos. The multiple ways you can upload files to the system is great as well. Being able to search by any of the Metadata fields is incredibly useful (date taken, location, creator, subject info). The customer support service is fantastic, they can help with everything you could possibly need. They genuinely want their customers to get the fullest use out of this system.

    Cons

    I wish it had more of a file structure like a hard drive with individual folders instead of being one large mass of photos. If photos are uploaded with incorrect metadata they are very challenging to find. It's not the easiest software to use at first and takes a while to learn. If you aren't accustomed to using metadata in your photos, the initial workload will be huge as this system functions best when using metadata. Thankfully Merlin has amazing customer support that are truly concerned with making sure you learn how to use the system to its fullest potential.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Teresa from NASA Langley, Media Solutions Branch

    February 2018

    After loading files I was able to fill a customer request from the fist day.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly and verity of way to search and find images with all the tools available. I have many ways to plan my future work load with this program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from Las Vegas Review-Journal

    February 2018

    The digital asset management system is one of the best for storing and organizing photos and pdfs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Having our archive in one central place easy for the entire newsroom to access.

    Pros

    I love the ease of use and the ability to change image metadata on the fly. The ability to search wire and staff images in one place is also an added bonus.

    Cons

    My least favorite aspect about the software is the download times. There are times when downloads take an incredible amount of time to download. Zip files often break and I have to call customer support to fix it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tom from EAA

    February 2018

    We use Merlin to manage our large photo gallery for our organization.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to catalog our photos. Ability to upload and download photos. Ability to tag photos.

    Pros

    Most liked:
    1) Ability to meet our needs for managing our photos in an efficient manner
    2) Ability to search for relevant content
    3) Support we received from vendor

    Cons

    Least liked:
    1) Could have had more training and refresher training for our staff. Initial training was good but we needed more examples of how to use in our environment
    3)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Pascal from La Presse

    Number of employees: 201-500 employees

    February 2018

    MerlinOne is a great product that simplify search and finding things

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is able to adapt to our workflow and provide flexibility.
    Support is super awesome and help at each time.

    Cons

    Older version of the software had problem with performance.
    The user interface could be more explicit on some of the actions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Pierre from New York Post

    February 2018

    MerlinOne has been a pleasure to use. It allows me to search and quickly go through images quickly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The collections and projects areas are great for organizing images. I love how quickly i can go through all may searches.

    Cons

    The auto update is necessary. But if i have it on takes me back to the top my search if im scrolling down.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mike from Arizona Daily Star

    February 2018

    Hassle-free content management

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The searchability functions allow me to easily call up assets based a variety of variables. Sending photographs over FTP has been seamless.

    Cons

    The interface is a bit clunky. The edit tool for photograph captions seems like it could be better optimized.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Katie from KOA, Inc.

    February 2018

    MerlinOne has allowed us to get a handle on our photo library and video assets

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software makes it so easy to go in and search for the assets we're looking for. We're able to bucket our photos into different areas based on the needs of the company, which makes finding what we're after even more effective.

    Cons

    We often have big sets of content to load in batches. Would like to be able to batch load more from the site itself vs. using an FTP for those.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from Tucson Electric Power Co.

    February 2018

    very reliable and customer care is excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its very fast and the layout if decent. The video voice is improving and does a really decent job.

    Cons

    There are really no cons, other than the software can be too complex sometimes, but overally, its fairly easy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brian from Crain Communications Inc

    Number of employees: 501-1,000 employees

    February 2018

    We have used MerlinOne's esheets software for many years, and it provides all we need.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A simple way for customers to look at and review their tearsheets. We have saved money by no longer printing extra copies of ads and mailing them to the customer. The tearsheets are available more quickly than they would have been with mail.

    Pros

    This is a very easy system to use. The documentation is complete and helpful. The support is wonderful and always provides quick, accurate responses.

    Cons

    Some of the date features are frustrating. Primarily how the calendar is displayed as Monday through Sunday, which takes some time getting used to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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