Great product. Great service.

Pros

Merlin allows us to easily share photo assets with our network of Habitat affiliates in the U.S., and with our national organization offices in more than 70 countries. My favorite tool is the ability to share email previews of contact sheets containing links to directly download images. That gives us the ability to share collections of photos directly with our clients, without having to upload files to Dropbox. That’s a huge time saver for our team.

I also can’t say enough about their amazing customer service. They quickly respond to our questions, and the available training helps us get the most out of the service.

Cons

The more I learn about Merlin, the less I see that I would consider a negative. You can credit the customer service team for helping us through anything we don't understand.

Great communication and service from Merlin staff.

Able to customize metadata fields, including their values and the way the field functions.

Pros

It is continuously improving, and I believe the staff and their interest in my feedback and recommendations. They really do try to create a product that fits their users' needs. I like that a lot of the features and tools are customizable, and can be enabled or disabled granularly based on user or user group.

Cons

It takes a long time to download videos from the software. Managing the multiple user groups can be overwhelming since there are so many that come with the software as a default.

Perfect for nonprofit that shares, tracks, and stores hundreds of thousands of photos, videos, etc.

We were one of the first nonprofits that MerlinOne took on, allowing us to get a huge amount of digital content off our file server and into a robust DAMS system that could help us track and share assets across three continents.

Pros

If you can do a Google search, you can search Merlin with little additional training. The interface is very user-friendly, and we have trained multiple staffers with varying levels of computer skills.

Cons

Metadata fields are very structured and somewhat limiting. Would like to tailor them more to our needs without incurring back-end programming expenses.

Great and trouble-free archiving system

MerlinOne is our archive of published stories, and photographs as well as PDFs of our pages - which are fully searchable.

Pros

Simple setup for files and metadata, and our librarian can dump content to Merlin in a single system. It's easy to set up and easy to make configuration changes, and the FTP hot folder is trouble free.

Cons

No Windows mobile native apps. It would be nice if this was added to the company roadmap. I can't think of a better asset management system and would urge anyone considering purchasing one to absolutely give MerlineOne a try.

We have used MerlinOne's esheets software for many years, and it provides all we need.

A simple way for customers to look at and review their tearsheets. We have saved money by no longer printing extra copies of ads and mailing them to the customer. The tearsheets are available more quickly than they would have been with mail.

Pros

This is a very easy system to use. The documentation is complete and helpful. The support is wonderful and always provides quick, accurate responses.

Cons

Some of the date features are frustrating. Primarily how the calendar is displayed as Monday through Sunday, which takes some time getting used to.

Powerful software for managing large collections of photos with ease.

Pros

I enjoy the diversity of file supported file types and that they are all viewable in the software.
It's great for being able to share large quantities high quality photos. The multiple ways you can upload files to the system is great as well. Being able to search by any of the Metadata fields is incredibly useful (date taken, location, creator, subject info). The customer support service is fantastic, they can help with everything you could possibly need. They genuinely want their customers to get the fullest use out of this system.

Cons

I wish it had more of a file structure like a hard drive with individual folders instead of being one large mass of photos. If photos are uploaded with incorrect metadata they are very challenging to find. It's not the easiest software to use at first and takes a while to learn. If you aren't accustomed to using metadata in your photos, the initial workload will be huge as this system functions best when using metadata. Thankfully Merlin has amazing customer support that are truly concerned with making sure you learn how to use the system to its fullest potential.

We use Merlin to manage our large photo gallery for our organization.

Ability to catalog our photos. Ability to upload and download photos. Ability to tag photos.

Pros

Most liked:
1) Ability to meet our needs for managing our photos in an efficient manner
2) Ability to search for relevant content
3) Support we received from vendor

Cons

Least liked:
1) Could have had more training and refresher training for our staff. Initial training was good but we needed more examples of how to use in our environment
3)

MerlinOne has allowed us to get a handle on our photo library and video assets

Pros

The software makes it so easy to go in and search for the assets we're looking for. We're able to bucket our photos into different areas based on the needs of the company, which makes finding what we're after even more effective.

Cons

We often have big sets of content to load in batches. Would like to be able to batch load more from the site itself vs. using an FTP for those.

Powerful DAM solution

MerlinOne has provided us with a powerful, easy to use digital asset management system in a hosted solution. I deal with a lot of vendors, and MerlinOne's technical support is second to none. They carefully listen to their customers needs and try to improve their product accordingly.

Pros

Excellent technical support.
Very responsive to customer needs with development.
Hosted solution allows us to focus our resources elsewhere.

Game-changing DAM solution.

Centralize all digital assets help increase both efficiency and effectiveness.

Pros

We got MerlinONE up and running in a matter of days. No lengthy implementation and a major productivity increase.

Cons

Hard to say, any issues we had were quickly ironed out. One very minor thing I would love to see would be more printer template options for printing archived articles. That is a very small thing though, overall MerlinONE was our go-to software when we were up against a tight deadline.

Hassle-free content management

Pros

The searchability functions allow me to easily call up assets based a variety of variables. Sending photographs over FTP has been seamless.

Cons

The interface is a bit clunky. The edit tool for photograph captions seems like it could be better optimized.

I've had past history in using merlin one and in my new position, I wanted something I was familiar.

Pros

The best part of Merlin one system is the ability to have all of our assets in one place. Our organization is trilled with the results.

Cons

The admin aspect is a bit difficult to understand but the customer support is great whenever there is an issue.

MerlinOne has been a pleasure to use. It allows me to search and quickly go through images quickly.

Pros

The collections and projects areas are great for organizing images. I love how quickly i can go through all may searches.

Cons

The auto update is necessary. But if i have it on takes me back to the top my search if im scrolling down.