# Microsoft SharePoint vs Salesforce Service Cloud - 2026 Comparison - Software Advice > Microsoft SharePoint vs Salesforce Service Cloud - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/vs/service-cloud --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / Microsoft SharePoint vs Salesforce Service Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 19, 2026 # Microsoft SharePoint vs. Salesforce Service Cloud: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 19, 2026 # Microsoft SharePoint vs. Salesforce Service Cloud: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) 4.4 [(5440)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) Starting Price $5.00per month Free trial Free version Pros: - Document Sharing - Employee and Department Management Cons: - Page Layout and Design - Security and Access Control Who uses Microsoft SharePoint Based on 5440 reviews - Most common industries: IT & Software Development (19%), Health & Medicine (10%) and Finance & Accounting (10%) - Top use cases: Document Management (30%), Content Collaboration (17%) and File Sharing (16%) 69% of users recommend this product [](https://www.softwareadvice.com/crm/service-cloud-profile/) [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Starting Price $25.00per month Free trial Free version Pros: - Customer Support - Integrations Cons: - Pricing - Training and Learning Curve Who uses Salesforce Service Cloud Based on 824 reviews - Most common industries: IT & Software Development (26%), Professional Services (10%) and Finance & Accounting (10%) - Top use cases: Customer Service (17%), Call Center (11%) and Customer Engagement (8%) 73% of users recommend this product [](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) Microsoft SharePoint 4.4 [(5440)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) [](https://www.softwareadvice.com/crm/service-cloud-profile/) Salesforce Service Cloud 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 5,440 reviews Ease of use 4.1 Value for money 4.2 Customer support 4.1 Functionality 4.3 4.5 Based on 824 reviews Ease of use 4.1 Value for money 4.2 Customer support 4.2 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 6,264 reviews from Knowledge Management * * * Access Controls/Permissions 4.4 Alerts/Escalation N/A Automated Routing N/A Call Center Management N/A Collaboration Tools 4.5 CRM N/A Access Controls/Permissions N/A Alerts/Escalation 4.0 Automated Routing 4.2 Call Center Management 4.6 Collaboration Tools N/A CRM 4.8 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Microsoft Viva EngageIntegration rated 4.1 from 28 reviews ](https://www.softwareadvice.com/community/yammer-profile/)[ ConfluenceNot enough reviews ](https://www.softwareadvice.com/project-management/confluence-profile/)[ OneDriveIntegration rated 4.6 from 236 reviews ](https://www.softwareadvice.com/cms/microsoft-onedrive-profile/) [ HelpshiftNot enough reviews ](https://www.softwareadvice.com/call-center/helpshift-profile/)[ Salesforce PlatformNot enough reviews ](https://www.softwareadvice.com/app-development/salesforce-platform-profile/)[ Vonage Contact CenterNot enough reviews ](https://www.softwareadvice.com/call-center/contactworld-for-sales-profile/) ## Reviews * * * LB Lucas B.IT Service Desk AnalystFinancial Services, 501-1000 employees "My overall experience with Microsoft SharePoint has been positive, as it provides a reliable and flexible platform for organizing documents, collaborating with teams, and managing information across an organization; its integration with Microsoft 365 makes sharing and version control straightforward, and features like customizable sites and automated workflows help streamline daily tasks, though it can feel complex at first and occasionally requires some configuration to get the most out of it." Mar 16, 2026 SR Samm R.Office Finance ManagerInsurance, 11-50 employees "The inability to customize the software based on user can at times be difficult to manage. While SharePoint is a Microsoft product, it can be confusing to employees that they potentially have two places to save documents (OneDrive and SharePoint)." Mar 23, 2026 Harshul S.Sr Tech support Specialist for Network OperationsInformation Technology and Services, 10000+ employees "It’s is a strong tool for managing customer support and the keeping everything organized. Once you get used to the system, it’s smooth and helps speed up the work." Mar 31, 2026 PF Ping F.Operations AnalystOil & Energy, 501-1000 employees "It does not allow multiple uploads at once on the cloud platform, and the download selection is not the most convenient way to navigate." Apr 24, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Google Docs vs Microsoft SharePoint](https://www.softwareadvice.com/cms/google-docs-profile/vs/microsoft-sharepoint/)[Google Drive vs Microsoft SharePoint](https://www.softwareadvice.com/cms/google-drive-profile/vs/microsoft-sharepoint/)[Salesforce Sales Cloud vs Salesforce Service Cloud](https://www.softwareadvice.com/compare/2764-Salesforce/vs/363691-service-cloud/)[Zendesk Suite vs Salesforce Service Cloud](https://www.softwareadvice.com/compare/26892-Zendesk/vs/363691-service-cloud/)