--- title: "OnBase Software Reviews, Demo & Pricing - 2026" description: "Review of OnBase Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/cms/onbase-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Enterprise Content Management Software](https://www.softwareadvice.com/cms/enterprise-content-management-system-comparison/) / OnBase Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/cms/onbase-profile/reviews/)[Alternatives](https://www.softwareadvice.com/cms/onbase-profile/alternatives/) # OnBase Review Custom quote 1 plan Wondering if OnBase is right for your organization? Our Enterprise Content Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview OnBase 4.3 [(79)](https://www.softwareadvice.com/cms/onbase-profile/reviews/) Pricing Pricing available upon request ### About OnBase OnBase is a cloud-based enterprise information platform that helps small to large organizations manage content, processes and cases. With specific solutions for insurance, financial, higher education, government, commercial and healthcare industries, it provides tools to improve the ability to capture, integrate, access, measure and secure electronic and paper content. Features of OnBase include management of enterprise content, file sync and share, business processes, enterprise-level search and application development. Its case management and business process management tools allow users to manage unstructured work and structured repeatable processes; the enterprise search module provides content discovery and output technology to discover content across repositories, SharePoint, email systems, network shares, intranets, extranets, websites, databases, social media and more. Additionally, enterprise file syncing and sharing helps users retain control over information shared outside of the organizations. OnBase comes with mobile applications for Android and iOS and provides a license for the software. Do you work for OnBase? [Manage this product listing](https://www.g2.com/products/hyland-onbase/claim_requests/new?auto=true) Wondering if OnBase is right for your organization? Our Enterprise Content Management Software selection experts can help you in 15 minutes or less. ## OnBase User Interface ## Popular OnBase Alternatives Main Product OnBase 4.3 [(79)](https://www.softwareadvice.com/cms/onbase-profile/reviews/) Ratings Breakdown - 4.03Ease of use - 3.93Value for money - 4.07Customer support - 4.21Functionality Pricing Available upon request Get Price Alternative Product [Google Drive](https://www.softwareadvice.com/cms/google-drive-profile/) 4.8 [(28634)](https://www.softwareadvice.com/cms/google-drive-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.72Value for money - 4.39Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(17742)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.59Value for money - 4.27Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [OneDrive](https://www.softwareadvice.com/cms/microsoft-onedrive-profile/) 4.5 [(12889)](https://www.softwareadvice.com/cms/microsoft-onedrive-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.37Value for money - 4.21Customer support - 4.37Functionality Pricing Starting at $1.99 per month Get Price Alternative Product [Microsoft Word](https://www.softwareadvice.com/cms/microsoft-word-profile/) 4.7 [(2913)](https://www.softwareadvice.com/cms/microsoft-word-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.40Value for money - 4.26Customer support - 4.68Functionality Pricing Starting at $9.99 per month Get Price Alternative Product [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/) 4.6 [(14174)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.33Value for money - 4.26Customer support - 4.61Functionality Pricing Starting at $6.00 per month Get Price ## OnBase Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## OnBase Features - Popular features found in Enterprise Content Management Access Controls/Permissions Approval Process Control Archiving & Retention Content Management Digital Asset Management Electronic Signature Full Text Search Information Governance Secure Data Storage Single Sign On Version Control Workflow Management - More features of OnBase Active Directory Integration Activity Dashboard Activity Tracking Alerts/Notifications API Application Management Asset Lifecycle Management Audio File Management Audit Management Audit Trail Authentication Automated Scheduling Automatic Backup Backup and Recovery Batch Processing Billing & Invoicing Business Process Automation Calendar Management Case Management Cloud Backup Collaboration Tools Collaborative Development Commenting/Notes Compliance Management Compliance Tracking Conditional Logic Configurable Workflow Contact Management Content Delivery Content Library Content Publishing Options Contract/License Management Custom Development Customizable Dashboard Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Aggregation and Publishing Database Support Data Capture and Transfer Data Import/Export Data Migration Data Recovery Data Security Data Storage Management Data Synchronization Data Visualization Deployment Management Digital Signature Document Automation Document Capture Document Check-in/Check-out Document Classification Document Generation Document Management Document Review Document Storage Document Templates Drag & Drop Electronic Forms Email Management Email Templates File Conversion File Management File Recovery File Sharing File Transfer Filtering Forms Automation Forms Management Graphical Workflow Editor HIPAA Compliant Indexing Integrations Management Interaction Tracking Invoice Management Metadata Extraction Metadata Management Microsoft Outlook Integration Mobile Access Mobile Capture Mobile Signature Capture Monitoring Multi-Language Multi-Party Signing Multiple Format Support Multiple Output Formats No-Code Offline Access Optical Character Recognition Process Change Tracking Process Modeling & Designing Progress Tracking Project Workflow Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Reminders Remote Synchronization Reporting/Analytics Reporting & Statistics Revision History Role-Based Permissions Rules-Based Workflow Search/Filter Secure Login SEO Management SSL Security Status Tracking Synchronization Scheduling Tagging Task Management Task Progress Tracking Team Collaboration Template Management Templates Text Editing Third-Party Integrations Two-Factor Authentication Two-Way Synchronization User Management Version Comparison Version Rollback Visual Modeling Web Forms Web/Mobile App Development Workflow Automation Workflow Configuration ## OnBase Integrations Docusign Integration rated undefined from -1 review Oracle PeopleSoft Integration rated undefined from -1 review Oracle E-Business Suite Integration rated undefined from -1 review Deltek WorkBook Integration rated undefined from -1 review Workday HCM Integration rated undefined from -1 review JD Edwards EnterpriseOne Integration rated undefined from -1 review See all 8 integrations ## OnBase User Reviews ## OnBase customer ratings - Overall rating: 4.3/5 - Total reviews: 79 ### Rating distribution - 5 stars: 39 reviews (49%) - 4 stars: 27 reviews (34%) - 3 stars: 10 reviews (13%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (3%) ### Secondary ratings - Ease of use: 4.0/5 - Value for money: 3.9/5 - Customer support: 4.1/5 - Functionality: 4.2/5 --- ### Good but resource intensive - Overall rating: 4/5 - Reviewer: Brennan G. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Efficient but demanding. OnBase offers powerful functionality and flexibility for document management and workflow automation. It’s highly customizable, and support is prompt and knowledgeable. However, it requires significant system resources — we’ve experienced performance slowdowns on ESXi hosts during heavy usage. Overall, it’s well-suited for organizations that need depth and scalability, but it demands careful infrastructure planning. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very advanced platform with many features that can be catered to a businesses needs. A dedicated team provides quick service for when issues arise. #### Cons It's very resource intensive, uses up a large amount of resources on our ESXI hosts and we occasionally get complaints about slowness. --- ### OnBase - Overall rating: 5/5 - Reviewer: Stephen B. - Verified reviewer: Yes - Industry: Design - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience with OnBase has been excellent. I don't know what I would do without it as far as keeping me organized. I recommend this software to anyone that has countless PDFs they need to keep a record of and have the option of retrieving at any given moment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OnBase is excellent for keeping copies of all my client's purchase orders in one place. The layout is user friendly and very simple to use. I mainly use it to keep track of countless numbers of PDFs I have on file. Once imported in to OnBase, I am able to retrieve those files with a simple search. It's been a lifesaver for keeping me organized. #### Cons The only issue I have with OnBase is a minor annoyance. When I am importing documents, I am not able to drag and drop multiple files at a time. If I have 10 files to import, then I have to do 10 separate imports for each. Other than that, I do not have any complaints. --- ### Easy to pick up and learn! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Extremely user friendly and easy to work with. We have been able to run with PowerBI without having to do extensive training, and has boosted our productivity and analytics insights #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are tons of connectors and interoperability features. That plus the fact the system is so easy to use! #### Cons It does come with a cost that could be hard to swallow for some, but it is so worth it! --- ### Easy to Use - Overall rating: 4/5 - Reviewer: Krysti L. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like how you have all documents link together so when you search a name, everything pulls up. #### Cons I don’t like that we don’t have the ability to have a workflow or a way to send documents to other departments. If there is that ability , it should be standard for universities. --- ### My A/P program - Overall rating: 5/5 - Reviewer: Marishia Q. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a vendor analyst in accounts payable, and this is one of our main programs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is an effective program for accounts payable and is easy to learn and manipulate data for entry. #### Cons This program is easy to problem shoot should an issue occur, and I see nothing difficult about it's performance. --- ### OnBase has gone downhill - Overall rating: 1/5 - Reviewer: Randy Z. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros all in one document and workflow management software, but the pros end there. OnBase 13 was great, OnBase 17 not so much #### Cons we upgraded from OnBase 13 to OnBase 17 and let me tell you it is a disaster. OnBase 17 is slower substantially in every category. We are using a click once install, now it has to check the server every time you open, word, or excel, outlook or even OnBase itself for a new version, which sounds great, but this can take 30-45 seconds EVERYTIME you want to open a document. Switching from inbox to related items is very slow, 6-10 seconds, which doesn't seem like a lot, but over the course of a day where you do this 70 times, well you do the math for wasted productivity. And then there is the Random errors that constantly come up on a users system that has worked just fine for months, but there is no solution to that either. Hyland support is virtually non existent, their only solutions are run this software utility that they have. Nothing is ever resolved, they just keep "kicking the can down the road", or tell us to update to version 18. sorry after this disaster our next upgrade will be to something else. Our business users are screaming to go back to version 13. --- ### OnBase is used in my daily tasks to view documents - Overall rating: 5/5 - Reviewer: Erica T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being able to see student documents on site and off site when needed to evaluate and assess their files appropriately. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros OnBase makes it easy to view student documents and files to evaluate student files and assess their transcripts. Saving and printing documents when needed is easy to do as well. This system makes my job easier. #### Cons The document not found area is a bit hard to understand, however once you learn the system it is easy to figure out. --- ### Advanced platform for content management - Overall rating: 4/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used other for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered If I talk about the benefits of using this product. I would say it is playing a vital role in our organization. Also I would say they have responsive customer support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has been an excellent product for content management. With the assistance of this product we can change over unstructured information into an organized one that contains numbers, dates and certainties so as to improve the information conveyance and generally correspondence in a specific association and companies. I would say it is a useful product. #### Cons It has been long time using this versatile tool. It is great that I have not ever come across any major problem. It always gives perfect services. I am a satisfied user of Onbase. --- ### Solid content management software - Overall rating: 4/5 - Reviewer: Deb W. - Verified reviewer: Yes - Industry: International Affairs - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. OnBase serves a great value as a way to store documents for my organization. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros OnBase is straightforward. The learning curve is not steep. It's easy to find content you've uploaded. There are a lot of customization options. #### Cons I use this software daily, and about once every 15 days it just does not let me upload documents. Fortunately, I can wait a day and then it works again usually, but I can't count on it to be 100% reliable. --- ### Great Document Repository Platform - Overall rating: 4/5 - Reviewer: Brad T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have been satisfied with OnBase. We have a lot of moving parts with some of our processes that use it, and if something stops working, it is normally something else and not OnBase. It has been very reliable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We use this software in conjunction with our ERP system. We have had a lot of success with feeding files into this for our business units to use for centralized access. #### Cons There are not really any cons with this software. It does what it is supposed to do. There are a few features that could be enhanced. --- Showing 1 - 10 of 79 Reviews [See All Reviews](https://www.softwareadvice.com/cms/onbase-profile/reviews/) ## OnBase Popular Comparisons [Google Drive vs OnBase](https://www.softwareadvice.com/cms/google-drive-profile/vs/onbase/)[Google Workspace vs OnBase](https://www.softwareadvice.com/marketing/google-workspace-profile/vs/onbase/)[OneDrive vs OnBase](https://www.softwareadvice.com/cms/microsoft-onedrive-profile/vs/onbase/)[Microsoft 365 vs OnBase](https://www.softwareadvice.com/productivity/microsoft-365-profile/vs/onbase/)[Microsoft SharePoint vs OnBase](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/vs/onbase/)[Docusign vs OnBase](https://www.softwareadvice.com/compare/6077-onbase/vs/367901-Docusign/)[Adobe Acrobat vs OnBase](https://www.softwareadvice.com/content-collaboration/adobe-acrobat-dc-profile/vs/onbase/)[Box vs OnBase](https://www.softwareadvice.com/cms/box-profile/vs/onbase/) [Compare All Alternatives](https://www.softwareadvice.com/cms/onbase-profile/alternatives/) ## Other Top Recommended Enterprise Content Management Software [Square 9](https://www.softwareadvice.com/cms/square-9-profile/) **4.5** (146) Recently recommended **20** times [Klyck](https://www.softwareadvice.com/business-plan/klyck-profile/) **4.9** (29) Recently recommended **14** times [Centralpoint](https://www.softwareadvice.com/crm/centralpoint-profile/) **4.6** (9) Recently recommended **9** times [Revver](https://www.softwareadvice.com/cms/revver-profile/) **4.4** (1023) Recently recommended **8** times Stuck Between Options? 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