About OpenKM

OpenKM is a cloud-based content management solution that helps businesses manage processes for automatic cataloging through optical character recognition (OCR), mail archiving, cryptography, calendars and more. Key features include access controls/permissions, collaboration tools, version control, information governance, electronic signature and workflow administration.

Designed for midsize to large businesses, OpenKM provides optical mark recognition (OMR) to scan devices for reading documents set up across multiple suitable locations. It allows firms to automate metadata capture for exporting data in silos to business-ready documents and storing them in a unified repository for future reference. Additionally, the solution enables enterprises to control...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of OpenKM

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

November 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Fantastic DMS solution

Great solution with all fully integrated components of DMS core, workflow, reporting, OCR, etc.

Pros

Very cost-effective yet with enterprise-class features and functionalities.

Cons

Hope to see mobile app's built-in file previewer soon.

Reasons for Choosing OpenKM

Cost

Response from OpenKM

Replied November 2019

Hello dear customer, We, at OpenKM, appreciate your highly positive feedback. Our team has primarily been working on Version 7 recently, now that it is live we will be looking to continue improving in other areas, and have noted that the previewer for the mobile app is a highly sought function for its users.

December 2019

JOSE MIGUEL from BIRD Consultores S.A. de C.V.

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2019

Digital Document Management Done Right!

Digital Document Management can be implemented to a very wide range of verticals, but to be precise and in my experience, you can achieve: - Procurement documents - HR Documents - Medical Images - Legal Contracts - Service Contracts

Pros

The most valuable advantage of OpenKM is its API. It is so easy to connect OpenKM to other systems (this is the most common scenario for Document Management). Using Rest services, OpenKM can connect to your ERP, CRM or even your BPM of choise, you name it.

Cons

Its UI is a little dated, but version 7 will come with a big overhaul in this regard! So, stay tuned.

Reasons for Choosing OpenKM

Open and easy to use of its API. Robust infrastructure with no fancy requirements, as you can install in HA IF. Secure. Knowledgeable Support team.

Response from OpenKM

Replied December 2019

We at OpenKM, appreciate your highly positive feedback. We are very excited by the opportunities and advancements possible with Version 7, and hope to be able to show the improvements to the UI soon.

November 2019

Ben from CDx Diagnostics

Company Size: 51-200 employees

Industry: Biotechnology

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

November 2019

OpenKM Experience

Pros

Overall functionality. Open Source. Feature rich.

Cons

The application was written with discrepancies such as: • The Copy and Move command behave differently as it relates to inheriting permission in the target folder. The Move command should work like copy with the option to clone security. • Email: When sending an email from the Write Email icon, the emails get saved in the Email section below Taxonomy. However, when emails are sent via Send link or Send document attachment or Notification, they are not saved in the email folder. All emails and notifications should be saved in the email section. • Stamping: Text stamps do not have the option to choose a page or page range, but Image stamps do. All stamps should have the option to apply to a specific page or range. • Stamping: All stamps - be able to set the default page number when creating the stamp. When sending an email, it would be nice to be able to type ahead to get to the name or at least to have the ability to enter the first initial, to quickly move to the name desired. Write mail Icon to default the “Reply to” to the sender. When clicking on a link in an email, to be able to configure which browser it should go to either on a system level or per user, not for OpenKM to open the document in the default browser. This is because many use Chrome as their default browser but OpenKM works best with Firefox. So, even if the default browser is Chrome, there should be a setting to open document links in a specified browser.

Reasons for Choosing OpenKM

Affordable and features.

Response from OpenKM

Replied December 2019

We at OpenKM appreciate your feedback. Our team is currently performing a significant user interface overhaul as part of the version 7 update, and we have sent your UI requests to our technical staff so they may be reviewed for inclusion in the new interface. We will be providing many improvements soon, and hope to see your desired changes among them.

November 2019

Michael from CANC Inc.

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2019

Good for building a searchable PDF database

We use the software to maintain bills received from our facilities over 2 states. We have to keep everything for at least 2 years before compacting and archiving with the ability to pull up documents on the fly. We currently have roughly 200,000 PDFs in OpenKM and the only lag comes from Adobe. We are running it on an in-house VM with very little resource usage and have had almost no problems.

Pros

Drag and drop from file explorer is a huge plus for our non-tech savvy users. Adding a tag to each PDF for future recall is good if you don't want to OCR everything. Up time is excellent. Over the last ~2 years, we have gone down maybe twice, and neither time was for more than an hour. Very dependable.

Cons

The interface is a bit outdated. OCR is a bit hit or miss. Help files could be better. There are a few features that I had trouble getting more info on. User access can be a pain to set up, especially retroactively.

Reasons for Choosing OpenKM

Self served and feature rich. Better technical support.

Response from OpenKM

Replied November 2019

Hello dear customer, We, at OpenKM, appreciate your overall positive feedback. We had a technical concern preventing us from updating our UI, which has been addressed with Version 7. Interface improvements are now on our development schedule. We are also currently revising our documentation for the new version, and it will see improvements shortly as well. The OCR and User Authentication both require some experience to use to their full potential, such as setting user permissions through the database, which will be much faster for some changes. There are also alternate options, the OCR engine used is pluggable if an alternative would be preferred, and OpenKM Professional can be set up to use Active Directory or LDAP for authentication. If you would like any additional information, please contact us.

November 2019

Allen from CDx Diagnostics

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

OpenKM Two year review

We have solved our NYS and HIPAA regulatory requirements for governance of our documents.

Pros

It has all the features that a company needs to satisfy requirements for documentation management.

Cons

It requires a basic training session before any user can get started. We about one hour to get them started, then a follow-up later.

Reasons for Choosing OpenKM

Features and price. Best value for the dollar.

Response from OpenKM

Replied December 2019

We at OpenKM, appreciate your overall positive feedback. We believe that OpenKM gives you a whole array of useful features that can improve its usability and help your company process workflows. We agree that basic training is necessary to learn how to use OKM and get the most benefits of our application. We believe it might be beneficial for your team to attend one of our free webinars that take place once a month. The next one in English is on 12/17/19 at 1:00 pm EST. If you want to register, please do so by using the following link https://register.gotowebinar.com/rt/5090586405572191756 During the webinar, your team can post questions that, if the time allows, will be answered right away, or we will be addressed afterward via direct email.