All OpenKM Reviews
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Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Fantastic DMS solution
Great solution with all fully integrated components of DMS core, workflow, reporting, OCR, etc.
PROSVery cost-effective yet with enterprise-class features and functionalities.
CONSHope to see mobile app's built-in file previewer soon.
Reason for choosing OpenKM
Cost
Vendor Response
Hello dear customer, We, at OpenKM, appreciate your highly positive feedback. Our team has primarily been working on Version 7 recently, now that it is live we will be looking to continue improving in other areas, and have noted that the previewer for the mobile app is a highly sought function for its users.
Replied November 2019
JOSE MIGUEL
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2019
Digital Document Management Done Right!
Digital Document Management can be implemented to a very wide range of verticals, but to be precise and in my experience, you can achieve: - Procurement documents - HR Documents - Medical Images - Legal Contracts - Service Contracts
PROSThe most valuable advantage of OpenKM is its API. It is so easy to connect OpenKM to other systems (this is the most common scenario for Document Management). Using Rest services, OpenKM can connect to your ERP, CRM or even your BPM of choise, you name it.
CONSIts UI is a little dated, but version 7 will come with a big overhaul in this regard! So, stay tuned.
Reason for choosing OpenKM
Open and easy to use of its API. Robust infrastructure with no fancy requirements, as you can install in HA IF. Secure. Knowledgeable Support team.
Vendor Response
We at OpenKM, appreciate your highly positive feedback. We are very excited by the opportunities and advancements possible with Version 7, and hope to be able to show the improvements to the UI soon.
Replied December 2019
Ben
Biotechnology, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed November 2019
OpenKM Experience
Overall functionality. Open Source. Feature rich.
CONSThe application was written with discrepancies such as: • The Copy and Move command behave differently as it relates to inheriting permission in the target folder. The Move command should work like copy with the option to clone security. • Email: When sending an email from the Write Email icon, the emails get saved in the Email section below Taxonomy. However, when emails are sent via Send link or Send document attachment or Notification, they are not saved in the email folder. All emails and notifications should be saved in the email section. • Stamping: Text stamps do not have the option to choose a page or page range, but Image stamps do. All stamps should have the option to apply to a specific page or range. • Stamping: All stamps - be able to set the default page number when creating the stamp. When sending an email, it would be nice to be able to type ahead to get to the name or at least to have the ability to enter the first initial, to quickly move to the name desired. Write mail Icon to default the “Reply to” to the sender. When clicking on a link in an email, to be able to configure which browser it should go to either on a system level or per user, not for OpenKM to open the document in the default browser. This is because many use Chrome as their default browser but OpenKM works best with Firefox. So, even if the default browser is Chrome, there should be a setting to open document links in a specified browser.
Reason for choosing OpenKM
Affordable and features.
Vendor Response
We at OpenKM appreciate your feedback. Our team is currently performing a significant user interface overhaul as part of the version 7 update, and we have sent your UI requests to our technical staff so they may be reviewed for inclusion in the new interface. We will be providing many improvements soon, and hope to see your desired changes among them.
Replied December 2019
Michael
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Good for building a searchable PDF database
We use the software to maintain bills received from our facilities over 2 states. We have to keep everything for at least 2 years before compacting and archiving with the ability to pull up documents on the fly. We currently have roughly 200,000 PDFs in OpenKM and the only lag comes from Adobe. We are running it on an in-house VM with very little resource usage and have had almost no problems.
PROSDrag and drop from file explorer is a huge plus for our non-tech savvy users. Adding a tag to each PDF for future recall is good if you don't want to OCR everything. Up time is excellent. Over the last ~2 years, we have gone down maybe twice, and neither time was for more than an hour. Very dependable.
CONSThe interface is a bit outdated. OCR is a bit hit or miss. Help files could be better. There are a few features that I had trouble getting more info on. User access can be a pain to set up, especially retroactively.
Reason for choosing OpenKM
Self served and feature rich. Better technical support.
Vendor Response
Hello dear customer, We, at OpenKM, appreciate your overall positive feedback. We had a technical concern preventing us from updating our UI, which has been addressed with Version 7. Interface improvements are now on our development schedule. We are also currently revising our documentation for the new version, and it will see improvements shortly as well. The OCR and User Authentication both require some experience to use to their full potential, such as setting user permissions through the database, which will be much faster for some changes. There are also alternate options, the OCR engine used is pluggable if an alternative would be preferred, and OpenKM Professional can be set up to use Active Directory or LDAP for authentication. If you would like any additional information, please contact us.
Replied November 2019
Allen
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
OpenKM Two year review
We have solved our NYS and HIPAA regulatory requirements for governance of our documents.
PROSIt has all the features that a company needs to satisfy requirements for documentation management.
CONSIt requires a basic training session before any user can get started. We about one hour to get them started, then a follow-up later.
Reason for choosing OpenKM
Features and price. Best value for the dollar.
Vendor Response
We at OpenKM, appreciate your overall positive feedback. We believe that OpenKM gives you a whole array of useful features that can improve its usability and help your company process workflows. We agree that basic training is necessary to learn how to use OKM and get the most benefits of our application. We believe it might be beneficial for your team to attend one of our free webinars that take place once a month. The next one in English is on 12/17/19 at 1:00 pm EST. If you want to register, please do so by using the following link https://register.gotowebinar.com/rt/5090586405572191756 During the webinar, your team can post questions that, if the time allows, will be answered right away, or we will be addressed afterward via direct email.
Replied December 2019
Guy
Mining & Metals, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
OpenKM
Very good and functiona
PROSProgrammable with Java Excellent Tech support
CONSThe search routine needs work to be flexible. The order of the words should not impact the search The add-ins are not the most convenient and need some work. Still prefer live-edit to the add-ins.
Reason for choosing OpenKM
Programmable and easy to extract information for reporting. Flexible structure of folders and views
Vendor Response
We at OpenKM appreciate your highly positive feedback. We are currently performing a significant overhaul for Version 7, and we have submitted your improvement requests to our technical team for review. We hope to show you the many advancements in OpenKM soon.
Replied December 2019
Sascha
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
OpenKM Professional - price performance winner
OpenKM is a great software for document filing and search. Also it is excellently suited as backend-service for own applications or the integration in third-party applications.
PROS- transparent license and price model - no hidden costs or limitations (API-calls, ...) - very stable and high performance - feature rich - expandable
CONSThe design could be renewed, but is not absolutely necessary.
Vendor Response
We at OpenKM, appreciate your highly positive feedback. The new Version 7 update is allowing us to perform a complete UI overhaul for OpenKM. Please be on the lookout for news; we are working on releasing the improvements as soon as possible.
Replied December 2019
Armando
Information Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Best Document Administration Software
-Quick searches -Can manage large data whitout any worries -Easy customization. -Can develop any solution from data hosted on OpenKM
CONS-Not too friendly graphic design -Slow uploading documents at a large range of documents.
Vendor Response
We at OpenKM appreciate your highly positive feedback. Our in-progress Version 7 update includes many speed improvements and an entirely overhauled interface. We are currently working on releasing these updates as soon as possible and look forward to hearing our customer's thoughts on the new OpenKM.
Replied December 2019
Santiago
Financial Services, 11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed November 2019
My point of view
Very useful software for document management, many useful features for end users like me.
PROSUseful features for the end user. Possibility of creating document templates.
CONSNone remarkable at the time of writing this review.
Vendor Response
Hello dear customer, We at OpenKM, appreciate your overall positive feedback. We believe that OpenKM gives you a whole array of useful features that can improve its usability and help your company process workflows. If you wish to learn more about these features, we invite you and your team to register for one of our free webinars that take place once a month. The next one in Spanish is on 12/03/19 at 1:00 pm EST. If you want to register, please do it by visiting https://register.gotowebinar.com/rt/8554189870089448715 If you would prefer to attend the English presentation, the next meeting will be on 11/19/2019 at 1:00 pm EST, and please use the following link https://register.gotowebinar.com/rt/5090586405572191756 We hope to see you there and answer any other questions or concerns you might have.
Replied November 2019
Anonymous
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
From the beginning of our collaboration contacts are very pleasant and high level skills
Very well documented, the sources are accessible and understandable, the commissioning is fast and the use is done quickly because the solution is developed in a logic and a business vision. OpenKM solution leaves plenty of possibilities for integration of add-ons.
CONSMaybe the software is only in English which can be a problem for users who do not speak and do not understand English
Vendor Response
Thank you very much for your interest in OpenkM. The document Management System is translated to more than 39 languages. The language pack is available in the OpenKM Knowledge Center: https://docs.openkm.com/kcenter/ for both Community and Professional version.
Replied May 2018
Miguel Angel
Verified reviewer
Mechanical or Industrial Engineering, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
OpenKM: Una solución para la gestión de documentos de código abierto
Es una buena opción para empresas que buscan una solución de gestión de documentos de código abierto asequible y fácil de usar. Sin embargo, debe tenerse en cuenta que puede haber limitaciones en cuanto al soporte técnico y la personalización.
PROSPermite a los usuarios crear, editar, almacenar y gestionar documentos digitales, así como buscar y recuperar documentos según sus necesidades proporcionando un control de versiones completo para los documentos, lo que permite a los usuarios ver el historial de revisiones y restaurar versiones anteriores de los documentos, permitiendo a los usuarios colaborar en tiempo real en la creación y edición de documentos, lo que aumenta la productividad y la eficiencia.
CONSAl ser un software de código abierto, el soporte técnico y la asistencia pueden ser limitados y puede ser difícil usarlo para los usuarios nuevos, ya que puede llevar tiempo acostumbrarse a la plataforma y sus funciones con su personalización del software que puede ser un desafío para las empresas que no tienen habilidades de programación internas.
Kaz
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Review
Functionality and cost. Easy to use, after it is setup correctly.
CONSNot easy to create or change modules. You must be experienced in Java
Vendor Response
Hello dear customer, We, at OpenKM, appreciate your overall positive feedback. We agree that many users will not have the time to learn Java to fully customize OpenKM and its modules to their needs on their own. This is a necessary side effect of offering a powerful and flexible tool capable of being adapted to any need. We have an E-learning program (details on our website at https://www.openkm.us/en/training.html) and our technical team is also available for customization work; we can handle these tasks for our users when necessary.
Replied November 2019
Santiago
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2019
A good Tool
We have had a good experience, the software fulfills its purpose even with plenty of features, just with a couple of customer service problems. We feel comfortable with the application
PROS- Excellent functionality - Friendly interface - Periodic increase of characteristics - Possibility of interconnection with other systems - Reasonable price - Proper versioning
CONS- Support and after sales service - Response time
Vendor Response
Hello dear customer, We, at OpenKM, appreciate your overall positive feedback. We understand your comment regarding the support and after-sale service response time. We are working hard on reviewing and improving our response time frame, and we hope to meet your expectations in the future.
Replied November 2019
Manuel
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
OpenKm
Great product revenue in the investment
PROSFriendly use, and very reliable for user
CONSThey have to be more area complete, mean
Reason for choosing OpenKM
Support and prices
Vendor Response
Hello dear customer, We, at OpenKM, appreciate your overall positive feedback. We would like to understand better your comment regarding the listed con, and we will contact you ASAP. Hello Manuel, Thank you for speaking with us and clarifying your review. For your specific comment on the date and time formats in the system, we recommend that you open a support ticket, our technical department will be happy to assist you. If there are any other comments you have, please let us know.
Replied November 2019
Roberto
Computer Hardware, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
High performance
Open Km covers all needs of managment documents. High performance Timely support Scalable
CONSCould improve the graphic interface and have better design
Vendor Response
We at OpenKM, appreciate your highly positive feedback. We are happy to announce that, with the new Version 7, we are performing a complete UI overhaul for our application. Please look forward to many improvements to the interface shortly.
Replied December 2019
Alejandra
Computer Software, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2019
Very useful
You can have access to a lot of documents in one second.
CONSI don't know all the functions so I don't use it often.
Vendor Response
Hello dear customer, We at OpenKM, appreciate your overall positive feedback. We regret to hear of the difficulty you are having taking maximum advantage of this tool. If you wish to learn more about the useful OpenKM features, we invite you and your team to register for one of our free webinars that take place once a month. The next one in Spanish is on 12/03/19 at 1:00 pm EST. If you want to register, please do it by visiting https://register.gotowebinar.com/rt/8554189870089448715. If you would prefer to attend the English presentation, the next meeting will be on 11/19/2019 at 1:00 pm EST; please use the following link https://register.gotowebinar.com/rt/5090586405572191756. We hope to see you there and answer any other questions or concerns you might have.
Replied November 2019
Kellson
Education Management, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2019
my impressions
personally I have nothing to regret
PROSIt's great for helping people in their personal business.
CONSpage layout is a bit confusing this makes it difficult for users to access
Vendor Response
Hello dear customer, We, at OpenKM, appreciate your overall positive feedback. We understand your comment regarding the page layout, and we want to let you know that currently, we are working on a complete revamp of the user interface. This new interface will be a seven or eight-year update in technology, making OpenKM more useful, more intuitive, and modern looking. We certainly hope you will allow us to show you the new OpenKM in the future.
Replied November 2019