All PandaDoc Reviews
1-25 of 1,047 Reviews
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Andrew
11 - 50 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed May 2021
PandaDoc the Perfect Fit
Jesus
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2020
Jumping From RightSignature to PandaDocs
We were previously paying RighSignature somewhere around $600/yr to essentially send around 4 documents per month via API to Podio. I took a deep breath and looked at that renewal cost during a pandemic and decided to look for options. It boiled down to SignNow or PandaDoc. When I saw PandaDocs free tier, I made the jump and haven't looked back. We did lose the automation functionality in the process, but the $600/yr savings makes up for it. We simply uploaded the NDA and Agreements we use and we "duplicate" them when we need to send a new one. The process takes 3 minutes at the most to setup, send and sign. If you're a small business getting started and need free e-Signing, PandaDoc is a winner.
PROSThey provide a free tier for smaller companies to fulfill their e-signing requirements. If that wasn't enough, their free tier does not have any major, missing components that would cripple the software. It just works beautifully at the wonderful cost of "zero".
CONSI'm not in a place to complain when I'm using e-Signature software for free. However, it would be really, really nice if they could provide some limited API or Zapier functionality with the free tier. I don't expect that to happen, but it would be lovely if they did it.
Reason for choosing PandaDoc
PandaDoc had a free tier.
Reasons for switching to PandaDoc
RightSignature was too expensive for API access.
Adam
Verified reviewer
Information Technology and Services, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed January 2023
PandaDoc, excellent integration for digital signatures
Unlike other electronic signature software, pandadoc has a variety of predesigned templates that can be used immediately, on its website it has a help center with several articles and tutorials on how to use its tools, something that could stand out is the integration that you have with other applications such as slack, Monday.com, Google workspace and Salesforce, PayPal, among others.
PROSI like pandadoc Since it is easy to use it is not a complex or confusing application, I have used it to create send and sign electronic documents, what I like about pandadoc is that I can follow up and see a detailed analysis of the documents, it is Useful to automate the creation of signature of the documents. PandaDoc is one of the software I've tried that integrates better with other applications I use constantly with Microsoft Word and Google docs.
CONSSome things that it has to improve is the customization of its predefined templates, details like color and order.
Reasons for switching to PandaDoc
PandaDoc has integration with multiples software
Ekta
Marketing and Advertising, 1 employee
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed June 2022
Latest software update is a debacle
Customer support is excellent and the agents do everything in their capacity to assist. I give them 5 stars. Unfortunately the so called "Customer Success Team" gets 0 stars from me. They are the ones who assist with more complex issues. Unresponsive and unhelpful. A content library that I built over the course of 2+ years for my business was invaluable and a huge time-saver. PandaDoc just decided to delete it without any notice, or opportunity to back up. My order of quotes is in a mess as they are all dated 22nd May 2022.
PROSVersion 1 was relatively easy to set up and use. I could duplicate documents, build a library of images and commonly used sub-headings and sections, resize images. In Version 2 it is easier to create tables and page breaks.
CONSVersion 2 was launched without any communication and/or notice. The team decided that it was okay to delete my content library that I had built over the course of 2.5 years. All quotes were automatically updated to a single date. So I am unable to sort quotes and proposals based on newest to oldest. The functionality to resize images is lost. The documents are clunky and useless.
Reason for choosing PandaDoc
I chose PandaDoc over others because they were the most competitively priced.
Reasons for switching to PandaDoc
PandaDoc have made decisions and over-written or deleted content that was created by their clients. The software is clunky and messy. The team is unhelpful.
Ashley
Design, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Awesome Usability + Easy learning-curve!
Overall, the benefits of PandaDoc's secure data storage, digital signature (multi and singular) and template options far outweigh the issue of phone resizing.
PROSI love that once you make a template in PandaDoc you can easily assign signature roles, adjust client information, and input custom variables so that everything is easily customized and doesn't have to be re-built from scratch.
CONSMy biggest issue within PandaDoc is that you are not able to crop or resize photos within a frame once imported. You can re-size the frame itself but not the image.
Reasons for switching to PandaDoc
PandaDoc allowed for online storage to allow our teams to work more effectively from remote locations on different computers.
Aneta
Legal Services, 51-200 employees
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
Past user
It was ok.
PROSthe reporting was easy to read and accessible.
CONSI thought it would have been an easy system to use, but I was not a fan of it. Slow, kept freezing and not giving me what I asked for
Rudolph
Verified reviewer
Real Estate, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
PandaDoc beats out Docusign for the win!
It helps me provide a service that I would normally have to pay a lot more for. In these times of economic uncertainty every dollar counts. I was introduced to this software by a bank. They sent me a document and I said "what the heck is PandaDoc". To my surprise it was not a bootleg version of Docusign which is what I thought it might be. Then I started to notice a few other began using it as well. After then I was sold.
PROSIt's free version is great! I really only ever used docusign for the signing features. This gives you this at no cost. It's a must for any business looking to add legitimacy to their business.
CONSNothing really. It did what I needed it to do, and for free no less. It's effective, and both in terms of cost and functionality.
Reasons for switching to PandaDoc
I switched for the cost and stayed for the functionality.
Fortunato
Verified reviewer
Photography, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
It's perfect
Pandadoc digital signature is really easy and quick to use, I am really impressed.
CONSLovely software, but would appreciate if I could personalize the software more by changing its colours to help with my poor eyesight.
Bradley
Events Services, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2023
PandaDoc a highly recommended piece of useful software
I have had a great experience with PandaDoc. The features are easy to use, easy to customize and it simplifies my day to day.
PROSI like the ease of use and the convenience it provides for our customers to sign electronically.
CONSThe setup was easy, but could have been simpler.
Claudia
Verified reviewer
Public Relations and Communications, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
One of the best
PandaDoc is usefriendly, and thanks to its interface, everyone can easily use it. I love how everything goes smoothly while using it.
CONSI think PandaDoc is perfect as it is, surely better than other similar programs.
Elise
Broadcast Media, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
Pandadoc for contracts and signatures
Pandadoc is a great software for contracts and signatures. You can set up templates and easily add areas for signatures. Then you can send to recipients for signatures, and it is very simple to sign, and it goes to the next signer in the line automatically. Keeps great records for contracts.
CONSThere are no cons I have experienced in using Pandadocs
Ben
Real Estate, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2023
Ease with e-signature
Easy to use for out of state/town clients when time is of the essence.
PROSPandaDoc is super easy to use and upload documents to.
CONSShould be an auto click to fill in the signature blanks.
Ahmed
Facilities Services, 5,001-10,000 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
Great at what it does.
Ease of use and ability to apply an online signature helps
CONSToo many features locked behind a pay wall. Not sure how good it is if I need to pay upfront. Plus there are certain features that similar applications offer for free such as Adobe reader
Fortune
Verified reviewer
Information Technology and Services, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2023
PandaDoc Review & Feedback
Overall experience is 6/10
PROSI love the easy usability and navigation
CONSAllow users to enjoy the product during the trial period because the sign-up compulsory pop-up can be a turn-off.
Matthew
Entertainment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2019
Could Be Great With A Few Tweaks
I am able to send the quantity I need without any additional payments to PandaDoc.
PROSThe annual price is better than other competitors by a long shot. Can also send unlimited documents which is what we need since I send a lot of contracts.
CONS1. The mobile cell phone signing feature is called"In Person Signing" which is not really very clear to the people I send documents to 2. Using an iOS device the mobile signature feature is flawed, many kinks that need to be worked out. Currently it is confusing to people how to actually sign from a cell phone. I put in a fixit request more than a month ago, they are supposedly working on it, but there has not been a fix as of today. 3. The input fields take longer to put in the document and assign to signers than competitors.
Reason for choosing PandaDoc
Price
Reasons for switching to PandaDoc
DocuSign was charging me $59 per month to send unlimited documents, but then I was contacted by them years after I first signed up and they wanted me to pay over $4,000 annually to do the same thing I've been doing for the last several years. They provide NO additional services, and expected us to pay an exorbitant rate. I am a small business, and many of my contracts are low in terms of revenue to my company, so paying an increased cost is not an option for us.
Haley
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
A good product that promises to become a great one
It streamlined our process and removed some potential for error when passing around Word documents. Love the ability to see progress on documents, get updates, and view status on dashboard. Using this instead of emailing PDFs or sending through a signature platform makes us look more professional, and in most cases is easier for our clients to use. The sales, development, and customer service teams have been SUPER responsive and hungry for feedback. It's really impressive how invested they are in continuing to build and improve the product.
CONSAt first the design interface was pretty limiting, but they've rolled out an upgrade. Lack of a true in-platform redlining feature is a drawback for us, but PandaDoc is responding to feedback and it seems like that's something that will happen in the future. As a longtime Word user, sometimes there are things that don't seem super intuitive, but it's mostly just a learning curve.
Reason for choosing PandaDoc
Although Proposify had much better template designs at the time, PandaDoc still had more functionality in place and had concrete plans to continue to improve all aspects of the service. After demo-ing both, we felt our clients would respond better to the PandaDoc user experience.
Vincent
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2019
An AMAZING product if you are patient at first
Overall this is an amazing software that takes care of so many business needs with ease, mainly: - ESignatures - Proposal creation - Proposal tracking - Payments - Keeping track of pricing The learning curve is a bit steeper than other like products, however, once you get the hang of you you'll see that it is hands down the best software. Yes the pricing is usually higher than other proposal softwares, however, you'll find out that it is much much more than a proposal generation tool and the convenience and ease of having so many features in one place saves so much time and money needed to run and integrate multiple platforms to do the same thing.
PROSthe scope of features is unmatched by any other software the scope of native integrations into tools we already use tracking of users and activity HubSpot integration Dynamic pricing grids and ability to store products/services for ease of use later
CONSBecause of how powerful this tool is and how much it can do, the learning curve is much steeper than other products we've used. However, once you get the hand of it it blows everything out of the water
Reason for choosing PandaDoc
The alternative products threw way too much information at me and overwhelmed in the decision making process.
Reasons for switching to PandaDoc
Was lacking features that we needed.
Abhijeet
Information Technology and Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2022
Cost Effective Yet Feature Rich
PandaDoc helps us with Contract management and has eliminated the hassle of dealing with paperwork. This saves us time and is easy to manage with template creation. Also helpful for filling out common forms like W-9, Card authorization Form, etc.
PROSPandaDoc has all features of other Digital signature products yet is priced much lower. Comes with unlimited documents for signature in a year (unlike other products that cap the total number of documents). Also offers a referral / Partnership program.
CONSOnly has sales specific tools - perfect for startups and small businesses but could be missing features for mature businesses that have departments other than sales.
Reason for choosing PandaDoc
Cost and unlimited documents available for signature
Reasons for switching to PandaDoc
Cost
Pierre
Environmental Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Pandadoc feedback from france
The product is really good and suitable for a daily basis use. I have still some fears to move from pdf to 100% digital quotes in France because of spam barrier but I know this would open a 50% rise in customer experience with many other possibilities as videos in templates, directly chating with customer inside the doc, all status change...
PROSThe features are very well minded. It is very egronomic and efficient with pipedrive integration. I appreciate the posibilities to get folders, drag and drop, managing many templates with libraries is very useful to set up a new one as easy as a drag and drop. To be honest I would love to be able to use pandadoc using more features included in my package
CONSdefinitively the 5 licences as a minimum. This is the second company I implement pandadoc for less users than 5 and I am not happy to pay for nothing. I am not happy with the date format with YYYY/MM/DD. As most of the european people we do use DD/MM/YYYY. So I have to select 2 date fields to get around this format in each document I edits from pipedrive (quotes with date of edition and date of expiration)
Reason for choosing PandaDoc
The pipedrive integration was more efficient. I had a prior experience admin and using pandadoc
Vendor Response
Hi Pierre, Thanks for the feedback -- I shared your comment about date formatting with the Product Team. As for the concern about spam barriers in France, we have a few solutions for dealing with that while maintaining the digital document experience (along with tracking, etc. for you). 1. You can "white-label" your email delivery address so that documents are sent from your domain. - https://support.pandadoc.com/hc/en-us/articles/360007816574-Whitelabel-your-PandaDoc-delivery-emails) 2. You can generate a direct link for each recipient and email that directly to them. I'd recommend sending the document via PandaDoc first and then generating the document link(s) and sending as a fail-safe. - https://support.pandadoc.com/hc/en-us/articles/360009912654-Share-document-link-with-your-recipients) Hope this helps. Thanks again for taking the time to share your feedback!
Replied October 2019
Heather
Verified reviewer
Accounting, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
All-around great proposal software and automation tool.
PandaDoc has allowed us to streamline our proposal process tremendously. Because of the content library, template functions and ease of use, we've been able to double the number of proposals we put out in the same timeframe before implementation. The analytics reporting feature has assisted in increasing our win rates. We can hone in on the areas of our proposals that resonate with our prospects, allowing the follow-up meetings to be more focused - discussing targeted, relevant themes, services and needs. PandaDoc's development team is very open to feedback and ideas on how to improve the platform. It's refreshing to work with a company that takes your input and one-off special requests to not only deliver on those requests for you but roll out these changes across the board for all of their users. Having a say in the process of polishing and tweaking a product to work best for us is a value-added benefit. The various plug-ins for other software, such as CRM systems, is useful for collaboration between departments. The ability to customize the CSS to fit our brand is essential. We can customize templates with designs that fulfill each of our needs. Having multiple workspaces under one account is extremely helpful keeping documents separated for different departments and projects.
CONSThere are a few small issues that we've run into, however, the pros of this software heavily outweigh the cons. PandaDoc does not allow for multiple users to work in a document at the same time, but I believe this is something that is being addressed in the new editor or at least on the buildout updates for the future. From time to time we will run into small formatting issues due to a glitch in the coding. More often than not, they are isolated to one document. For a couple of issues we ran into, the development team was able to provide a timely fix, and the issues have been non-recurring. In the past few years that we've been using the platform, we have only had three instances where the software was down, two of those instances were for less than an hour. Even with the downtime, we have never missed a deadline to deliver a proposal, even in an industry where RFPs are common.
Brian S
Verified reviewer
Consumer Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE