All Papercloud Reviews
1-25 of 92 Reviews
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Tomos
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed September 2023
Excellent product
The integration was seamless from using Volume beforehand. The search function is intuitive and easy to navigate. Also being able to print to Papercloud makes uploading documents really quick and easy.
CONSThe lack of ability to search for rows. You can search for individual boxes and client files but often I am searching for a document without full knowledge on what its saved title is. An ability to search for the row or tab would be an improvement I would make.
Emma
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2023
A great way to save paper!
Overall our experience has been great. I am sure there is more we can do with the system, but initially just being able to hugely reduce our use and storage of physical paper files has been a game-changer for our business.
PROSThe reason we chose Papercloud was because of the way we could easily configure our filing style and save things in an order/set up that suited us best. It is easy and intuitive to use and enabled us to get rid of paper files which was a great step forward for us.
CONSIn terms of downsides, the system can run a little slowly sometimes, although that is probably true for every web-based system. My only real criticism is that the quality of documents saved is not always great, so extracting again and sharing for business purposes (when quality is essential) isn't as good as saving the original document separately.
Jill
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2023
Papercloud User
Clear files and cabinets easy to find a document if your know the client but difficult if trying to search for one.
CONSFind the search facility hard to use. The preview screen at the bottom is too small to read without opening the whole document and it takes an age to save things when you're wanting to move on to the next task and you're having to wait while it saves.
Reasons for switching to Papercloud
The company made the decision
Sophie
Financial Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2024
Papercloud
Straightforward. Modern look. Easy viewing.
CONSThe save function. Have to save too often and then can undo work you've done.
Nick
Insurance, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed September 2023
Easy to use
It is a good document management e-system
PROSEasy to drag and drop files and just save an image as a print image
CONSNot simple to print a document - Volume was easier
Lucy
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed September 2023
Does what it says on the tin
It is a decent system, but a few small changes could make this system even better and bring it into the 21st century.
PROSThe product is pretty self-explanatory and easy to use, they include the use of colour to code your different documents and allow for live documents to be stored on the cloud too.
CONSThere is so much that could be done to finesse and make the overall user experience better. But my main one would be too find a way that the live document instantly saves so you don't have to wait 5 minutes for the system to release that its been saved, as you can move away from the client page too quickly, you will lose the data you have saved.
George
Insurance, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed September 2023
Overall: A good piece of software
Overall Papercloud is a good piece of software with lots of positives. The speed of the system is very efficient, which is a massive plus on a day to day basis. The system is very easy to use meaning training isn't required.
CONSMy only real issue with Papercloud is that it is still fairly 'clunky,' connectivity occasionally drops with no way to save your files. Eventually this rectifies itself and I'd assume it's just an early teething problem.
Jack
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed September 2023
Jack McClure Review
Very Easy Layout. Easy to set up new clientsVery intuitive settings and controls
CONSThe save function can be buggy at times. Any time I move a file I have to save before I can finish making my amendments. Would be much easier if I could make all my changes to the client file and then save as opposed to saving every few minutes
Teresa
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Papercloud review
Overall experience has been good I have never had any ongoing issues, on the two occasions I have had to call Papercloud I received good service and my query was answered professionally
PROSEasy to use Option to colour the boxes Option to name boxes Being able to add and delete rows and tabsRetrieve deleted itemsAbility to upload directly from documents and outlook
CONSIt often disconnects and the red plug appears Can often run slow Sometimes it can be hard to place boxes in a row that already has multiple boxes
Adrian
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Easy offsite digital document storage for a a small business
It does everything I need it to do and is easy to use.
PROSPapercloud has a filing structure that can be tailored to match a physical filing solution, so it has a familiar feel and is logical to use. It links to my scanner easily and allows quick recovery or printing of stored files. Even my accountant is impressed!
CONSThere is no go back page function. If looking for one supplier and then another I have to go back to file manager. The watermark drivers can be problematic.
Adele
Insurance, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed October 2023
All your documents in one place
As already mentioned like that fact that all document are in one place and you can download to emails.
PROSAll your documents in one place - you can also select lots of documents at once to download to emails
CONSSystem can sometime be slow and you can get locked out of documents
Reasons for switching to Papercloud
Company decision and they felt that this was the way forward.
Michael
Insurance, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2023
My review
Preferred volume but it's ok. Im sure ill get used to it
PROSClean interface and easy to navigate and attach emails etc
CONShaving to keep saving. things take more clicks than when I sued volume
Reasons for switching to Papercloud
Head office forced the change so we had no choice
Reece
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed September 2023
Reece - LBFP
Overall, Papercloud is easy to use and works well for it's intended use. Never had any major issues.
PROSIt was easy to get used to after coming over from Volume, due to many similarities.
CONSThe search feature - needs some work. Hard to locate files and can only search for first person on file, not second.
Michele
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed October 2023
Good product
Being using Papercloud for 18 months a like it a lot. I hadn't used Papercloud at previous companies but wish I had been introduced to it sooner.
PROSEasy to use and very flexible. Able to create as many sub folders as requited and also like the audit trail feature which always you to track employees who have saved or deleted items from client records.
CONSFile look and edit could be better. Would like to see functionality to edit client contact information whilst in the client record.
Shara
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Papercloud in an IFA
I like the ability to edit templates that work for what we need, to be able to clearly identify client data and link accounts to personal and professional contacts. Papercloud can be linked to Word and Outlook for an easy save.
CONSSometimes documents with more than one page are uploaded/saved to Papercloud as individual documents rather than grouped into one; I'm not sure if this is a Papercloud issue or how the document is being saved. The viewing feature isn't always clear and so we often have to download individual documents to view them clearly.
Karen
Financial Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
A secure filing system accessible anytime
We could easily set up the filing system to the way we would like to store documents. Also there is a good function to colour tag different documents.
PROSIt has transformed the way use a filing system. No longer using paper files.The system is accessible from home and the office.
CONSHas a tendency to disconnect and I can struggle to get the connection back.
Reason for choosing Papercloud
Upgrade to Volume (Watermark)
Gareth
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Vital for our day to day functionality
Very positive at a firm level. We store all scanned documents and use it as our back office.
PROSEase of use.Simple LayoutStraightforward data storage
CONSAs it is cloud based sometimes we get a time delay.
Ben
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Papercloud Review
Papercloud is easy to use and has a simple structure to it, which makes it much easier to carry out a lot of my regular work.
CONSI find that connect often disconnects and there is no notification of this. I myself am colour-blind and often don't realise that my connect icon has gone red, so a notification would be helpful.
lesley
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2023
PaperCloud ideal safe storage
Good but could be better
PROSEasy to use simple quick not complicated
CONSDrops off connection and uploads sometimes have a blank page
Reasons for switching to Papercloud
To save money
Tom
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2023
Papercloud Review
Papercloud is easy to use and good has good functionality, does exactly what it says it should do.
CONSWhen it crashes and there’s an error box that appears after uploading multiple files and you have to go through it and upload all over again.
Hannah
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
PC Review
Very good, functionality is sometimes slow to move around it
PROSDrag and drop - very useful Store large amounts in each box and easily move these around Duplicating files - very useful
CONSNot being able to delete things easily / remove things
Sam
Financial Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Excellent Product
Easy to see documents at a glance and organise them.
CONSSometimes pages don't load at first and you have to click on the 'width' button before they appear.
Dan
Insurance, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2023
Dans Review
Ease of navigating files and saving files to the platform
CONSMain gripe is when files do not save the new name when renaming and the constant need to save for a file to update
Tracey
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2023
Great Document Management System!
It is so easy to add & amend documents to Papercloud. Moving, duplicating boxes & emailing them to colleagues is a breeze!Customization of records & the facility to add notes to individual boxes is also great.
CONSSometimes struggles to upload large documents
Tramaine
Insurance, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Papercloud Review - Tramaine Pillay
Good so far
PROSQuick access to client files, excel documents can be edited
CONSCreating new rows and even though files are uploaded to a client, you still have to move them into individual boxes