Overall it's a great product and the customer service is awesome!

The ability to store any type of documents and the ease of creating a document type so that it's attached to the proper place on a record. Also being able to redact sensitive information within the software is an added bonus.

The limitations of licensing in the hosted version of PaperSave is the only feature that creates conflicts when more people need access than what we have licenses for.

PaperSave provides us a turnkey and cost effective solution for document management which helps us to reduce our company document management costs dramatically.

PaperSave provides an end-to-end cloud solution for document management and reduces our recurring costs for document management.

The initial integration was problematic, we spend so much time on integration. Additionally it was hard to get used to with the features of the system at the start.

We bought PaperSave to add onto our Blackbaud Raisers Edge. It feels like its a web based company with everyone working from home. Nobody ever answers their phone and take long to call you back. Its always bad to deal with a company without a building and people who answer their phones. One month after install the database gets "corrupted" according to them. They say its our version of SQL. But they knew what version we had when THEY installed it and never mentioned it. If it were up to me I'd never do business with companies like this.

A complete audit trail of approvals; better, clearer communication; much less paper to sort on my desk, as invoices are now either emailed to me or not crossing my desk at all.

Definitely the customer support. Their support engineers are wonderful! I also love that we can look at an invoice from anywhere, that site directors can leave comments and that there is a web view available. We can also add files to our journal entries and vendor records.

Sometimes it requires a lot of clicking! This is not a problem for me, but some of the staff members using PaperSave have trouble because of their low internet speed at their work site.. We had to get new scanners that were TWAIN compliant, which was an added expense.

I liked the fact that you could have many different users at many different levels with different levels of approvals. I loved that the product synched with our accounting software so we did not have to manually attach invoices in the accounting software. It is also great to search and run queries to see where an unpaid/unentered invoice is at any point in the process.

There is a lot of sorting up front. It would be great if the system was smart enough to scan the bills and sort them automatically based on different criteria that is located on the invoice.