NAVEX Global Software


NAVEX Global is a fully integrated compliance management system that allows businesses to consolidate their entire GRC program onto a scalable cloud-based platform. The suite of GRC software and training tools offers functionality to navigate global regulatory compliance, accessibility, communication and change management.

PolicyTech is a policy management solution that enables users to manage accessibility, version control and delivery of company policies with centralized automation to track compliance and gauge employee comprehension.

EthicsPoint allows users to capture, investigate and resolve ethics and compliance reports, concerns and questions from across your organization in a centralized database.

NAVEXEngage provides compliance online training and targeted risk-based trainings to specific departments and allows users to track completion, meet legal requirements and support behavior change with scenario-based learning experiences.

RiskRate is a third-party risk management solution that performs around-the-clock, automated third-party risk monitoring and due diligence.



42 Reviews of NAVEX Global

Overall rating

4.39 / 5 stars

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Showing 1 - 20 of 42 reviews

November 2018

James from Client Technology Solutions LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2018

The Microsoft Word integration makes it worth it.

All in all, this program has worked very well for our small company. It does what it says on the box, but when things go wrong, it’s hard to get them to work properly again.

Pros

The biggest pro is that PolicyTech integrates with Microsoft Word. It does have a small learning curve, but once you figure out how to do everything, it works flawlessly. We also like that there is the ability to audit if such a need arose. Being able to use it with mobile devices is very handy as well.

Cons

We just wish that support were a little bit better. We have had a few issues and they weren’t resolved as quickly as we had hoped. The cost could always be lower, but it’s at a fair price point for what you get.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Decent Policy Control Functionality

Decent product - better than the manual, Word-based version we had created ourselves, however room for improvement for streamlined functionality.

Pros

This product has decent policy control functionality - with some areas that could use improvement. When used as intended, it has good policy/procedure control and predictability.
There needs to be some finessing of steps to get the final product to the end user for approval without so many interactions with others. Greater mid-level control, not so much administrative control.

Cons

When a procedure is "in progress" it is very difficult to determine who has the procedure, what has been done to it, and in which step it is. It takes a decent amount of searching to determine where everything is, in what stage, and what has been done to it.
I feel like the foundation of this product needs a functionality upgrade to assist with the hundreds of procedures we need to track and keep up to date. I should be able to determine, at any time, exactly how many procedures are in which state of modification.
End users do not like being hit with individual email notifications of the need to go approve final policies - functionality needs to exist where we can notify end users of bulk approvals needed. This does not appear to exist, and we currently use an internal work-around, which is time consuming.

August 2018

Gina from Sporting Goods

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

5 of 5

August 2018

Clean interface and well-made software

Pros

This is a well-developed and nicely designed software. It has a simple and clean interface and makes document and policy organization flow seamlessly. Highly recommend this product.

Cons

My only complaint with this product would be the slow response I received from customer service a few weeks back.

June 2018

Damon from Liberty Hospital

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

Good policy and document control system

Pros

Good tracking of policy versions and archiving of retired policies. Use it for forms that are used regularly. Also, for competency documentation.

Cons

The reviewers still have to read policies that they have worked on and know inside and out. Don't route it back to them again. Waste of time.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

May 2018

Easy Quick

Pros

Love! The ability to use a single platform for document storage is fantastic. A big pet peeve of mine is usage of old outdated items that are in binders for years. This is a fantastic digital storage that we can change a document once and know it will be accessible for anyone. Also that we can filter out certain staff from certain items.

Cons

I wish we could add tags to documents in a different way to make them more searchable. Sometimes a document can fit in to many different departments that need access. Also, training would be a nice feature to upgrade.

May 2018

Susan from SYB

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Great for keeping the company policies and procedures all in one place.

All of the bank's policies and procedures are kept in a centralized location.

Pros

I like that it has everything in one place. Every department used to keep there own, and I think that centralizing our policies and procedures in PolicyTech has been a great move.

Cons

The software takes a little getting used to on where the buttons are to read and approve the policies, but it just takes a little getting used to.

May 2018

Kelsey from Rural Health Group, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2018

Gets the Job Done

Pros

I wouldn't say policytech is the top notch software to house your policies, but it definitely gets the job done. It serves its purpose for our company and it is easy to run reports to see who has not completed their assignments.

Cons

Only complaint would be that I wish it had more features instead of just hosing our corporate policies.

March 2018

Chad from Stock Yards Bank & Trust Company

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Policy Tech has offered us a much needed solution for housing our policies and procedures.

This product helped our company centralize our policies and procedures and implement a system of responsibility for keeping them in good order.

Pros

The software is very intuitive. It is a great tool for not only centralizing policies and procedures but also for implementing controls that help keep things up to date and accurate. This helps keep employees informed and educated on the things they need to perform their job at the expected level.

Cons

The software does not appear to have the ability to "speak" to other documents that have been submitted. For example, if there is a company-wide policy or procedure that has been uploaded in multiple places, there is little chance that the "true" or most updated/correct version will be shared with everyone. The burden of determining redundancy or duplicate documents is on the users.

March 2018

Stan from CIH

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

The search feature is great

Pros

PolicyTech helps my team with a lot of inbuilt functionality. The search feature looks great and helps finding the required notes easily.

February 2018

Amanda from Spectrum Health

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

This has been a great document management software

Traceability of documents and ease of looking for previous version or changes that were made. As well as electronic approvals from required people.

Pros

I love the traceability this software has. You can see who has reviewed approved and rejected documents along with what was said for each step of the way. It is very nice for seeing who in our department has read a given document or what previous versions looked like or were linked to other documents. This has been great to be able to show our accreditation body.

Cons

It can be cumbersome or clunky sometimes. As we are a large organization we have a lot of documents stored in this system as well as historical records of documents for at least 5 years.

January 2018

Matt from WebWorld

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

January 2018

Helps with updating documents on the web browser

Pros

PolicyTech integrates well with the Microsoft documents. The documents can be updated using a web browser and we do not need tom update these by installing MS office applications.
PolicyTech helps us to review and understand who has viewed the document for the reporting purpose.

Cons

Great tool to manage online documents. Provides better security and revision control. Helps reviewing the users who has accessed the documents.

November 2017

Linda from PSCU

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Efficient, Familiar, and Succinct

Pros

NAVEXGlobal's document management solution, PolicyTech, is a wonderful system for any organization that is looking to implement controls over their documents without spending a fortune. The interface is user friendly and simple to learn for anyone who is accustomed to using folders on a computer. Navigation is straightforward and easy to understand. The approval workflow is customizable and allows for a wide range of variations. One of my favorite features is the Questionnaire that can be added to any document. This simple tool allows management to confirm that employees have actually reviewed the information that they need to know.

Cons

While the system has robust abilities for management of documents, the interface is not very customizable. What you see is what you get.

October 2017

Steve from ITH

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2017

Helps to manage my important documents

Pros

PolicyTech is a great tool to keep important documents. I can easily upload my important office documents which include the RFP, MSA etc. it can store documents as long as you want. The tool helps with a number of other things and has a better user interface.

December 2016

Jeremy from Loma Linda University Health

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2016

Gets the job done

I've been using PolicyTech in an administrative capacity for the past three years. Overall I've been satisfied with the tool; it gets the job done. The major challenge we experience is the lack of consistency in our desktop environment that leads to various UI issues depending on the browser, WordPlus module version, etc.

December 2016

Jeremy from Loma Linda University Health

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Certainly evolved in the past few years

The hosted application is very easy to configure and workflow development is a breeze once the user information has been set up correctly. The benefit I have seen with this software is that technical support is very fast to respond and eager to solve your issues as quickly as possible to keep your instance moving along. I appreciate the updates to the application interface to make everything as easy to use for primary power users. Definitely worth the investment for a large enterprise with multiple sub-companies and thousands of users. Keeping track of policies and being notified for updates is crucial to my industry vertical.

November 2016

Ken from Superkengaming

Company Size: 1 employee


Ease-of-use

3 of 5

Functionality

4 of 5

November 2016

A Bit Old School

PolicyTech will give you all you need for the most part, and there is a 30 day trial to try things out before you commit.. But there seems to be no fixed pricing, it must be requested. (What is this, 2003?) But is customizable to fit your companies needs.

April 2016

Jeff from Google Search Tips


Ease-of-use

4 of 5

Functionality

4.5 of 5

April 2016

Great support and effective management

Pros

This vendor has good support team and provides quick responses. It can be helpful to manage images and video documents.

Cons

I would like this to be integrated with CMS sites (like WordPress etc.) It will allow keeping images uploaded directly from the wordPress admin.

April 2016

Alan from Ftech int.


Ease-of-use

4.5 of 5

Functionality

5 of 5

April 2016

Great digital media manager

Pros

I keep my signed agreement documents on this App. It’s a great way to keep agreements and I don’t need to search for files anymore on various places. It seems a great digital media manager.

Cons

It works great and provides all required features to me.

April 2016

Nicole from ITHACA


Ease-of-use

4 of 5

Functionality

4.5 of 5

April 2016

Backups can be made online now!

Pros

With policytech, I can keep my files backup online and access from anywhere. This software helps with keeping my important documents and images secure. No need to worry about keeping files on my local drive.

Cons

UI seems with old design. It can be improved with latest design approach.

March 2016

Pankaj from ITG


Ease-of-use

4.5 of 5

Functionality

4 of 5

March 2016

My data is backed up using this tool

Pros

This software helps me to keep my data backed up on the internet. I can use my data files when needed. The files are kept securely on the online servers (Not sure where exactly), but the good thing is that I can use them anytime. It also let me share files as needed and helps me with collaboration with others.

Cons

I guess everything is fine with this software. But the support system can be a little better. I would also like the price to be little less than what it is. Free trial time should be extended.