All R2 Docuo Reviews
1-14 of 14 Reviews
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Derek
Verified reviewer
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
The file storage and sharing app that ticks all our boxes
The benefits of having encrypted online storage and sharing are just the start. Financially our business will benefit as we can now do away with our server and give all our staff the ability to work at home and access their documents anywhere in the world.
PROSI really like the fact that R2 Docuo is a pure file storage and file sharing app and not a syncing service. I don't want to sync my documents to a PC and it is so easy to download and edit documents. The other great feature is the ease of assigning permissions to different users and collaborators.
CONSThe inability to save a new document straight onto the app.
Vendor Response
Hi Derek, thank you for your feedback. We are glad to know you are using R2 Docuo filesharing and cloud collaboration features. We have registered your suggestion about creating new documents straight in R2 Docuo. The team will consider your ideas and those of other users in order to improve the service as much as we can. Regards
Replied February 2019
Silvia
Verified reviewer
Banking, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
A tool made to improve your productivity
I have been using R2Docuo for months to organize all the documentation of an organization in which I collaborate regularly. What I liked most about R2 Docuo is the ease of learning how to use all the functions we needed.
PROSWorkflow utility is very useful for establishing work processes. Also we can send large files without using another software.
CONSThere's nothing I didn't like about R2 Docuo, I thought it was a very useful tool.
Reason for choosing R2 Docuo
In the R2 Docuo portal they explained very well all the functions of the software and those functions were just what we needed.
Vendor Response
Hi Silvia, Thanks for sharing your experience with R2 Docuo.
Replied July 2019
Óscar Antonio
Verified reviewer
Business Supplies and Equipment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2019
R2 DOCUO makes our WORK easier
The best thing about this software is that it facilitates the daily work of our company, saving both us and our customers, as we share a common place to exchange and store documentation.
CONSWhat I like the least is that you can not customize the appearance of the entire directory.
Vendor Response
Hi Óscar Antonio, thank you for sharing your opinion about R2 Docuo. Glad to know R2 Docuo file exchange features are solving requirements for your business. Corporate image customization always has been a main goal of R2 Docuo. We are working towards making that customization deeper in the interface and hope to improve that in the future.
Replied March 2019
Anonymous
5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Fabulous data management tool
It’s the best tool tried, always improving funcionalities and very easy to use. The department I control wouldn’t work the same without R2 Docuo.
PROSA very easy to use tool and specially, very easy to configurate (even if you don’t have IT knowledge).
CONSI miss more product info/ training specially when you have lots of procedures settled and you want to improve them with new functions. I also miss more friendly and custom online checklists.
Ruth
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Docuo in UPCH
It is a tool that has become indispensable for passing financial audits.
PROSI can create processes and translate them into software, it also serves as storage for all files.
CONSIs not the product, but the origin: The time difference that exists between Peru and Spain.
Vendor Response
Hi Ruth, thank you for your review. We look forward to streamline support in LATAM so timezone issues are less frecuent.
Replied March 2023
Anna
Verified reviewer
Chemicals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
FOR QUALITY & SHE MANAGING SYSTEM
QUALITY MANAGEMENT SYSTEMS, SHE MANAGEMENT SYSTEMS, COMPLAINTS, CAPA,...
PROSALL THE MANAGEMENT IN A SINGLE PROGRAM, INTERRELATION BETWEEN STRUCTURES, TRACEABILITY, EASY TO UNDERSTAND USERS,VERY WELL ORGANIZED, EXPORT TO EXCEL
CONSI DON'T MANAGE VERY WELL CHANGES VERSIONS. BUT I NEED TRAINING TO IMPROVE BETTER THE POSIBILITIES SOME FIELDS NEED MORE CHARACTERS, ARE SHORT FOR WHAT WE NEED
Vendor Response
Thanks for your review Anna, Glad to see you are building a structured data network using R2 Docuo. You can configure metadata fields to allow as many characters as you need, please refer to the online doc or contact us for support. Best
Replied April 2019
Juan Carlos
Verified reviewer
Outsourcing/Offshoring, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Perfect software for the SME
It is a very good experience, since we have organized the documentation of the company and improved the workflows, being able to easily share the information with our clients.
PROSsimplicity, easily adapts to the company, personalization and technical support
CONShave more controls to incorporate into the workflows, and not available for android (solved in February 2019)
Vendor Response
Hi Juan Carlos, Thank you for your review and the feedback. We are implementing additional control features for the R2 Docuo workflows and will keep doing that in upcoming releases. On the other hand R2 Docuo for Android is about to be released. You will be informed as soon as it is available. Regards.
Replied February 2019
Juan Pedro
Legal Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Almost perfect
Plenty of features, reasonable price, scalable. Allows your company to grow and increase its automation related with docs progressively, at your own pace.
CONSThe main con for us is that it is semi-closed: that is, you cannot backup your Docuo database locally neither replicate it on your servers for backup or High Availability: if they close their servers, you lost all your documents. Another con is that you pay for your downloading bandwith, so if you ever needed a big download, it will cost you extra money.
Vendor Response
Hi Juan Pedro, thank you for your R2 Docuo review. We are aware of the improvements that you and other users require regarding local replication. It is complicated to fix that in our license model due to bandwith consumption (wich also links with your second point). Anyway we must find a solution for local replication in the future. That being said, in case of disaster or server closing we are legally forced by any means to bring back your data and we would. Regards
Replied February 2019
Jesús
Verified reviewer
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
I use this program daily, very useful, several applications in one.
It has so many applications that it took me a while to relate them all to automate jobs.
PROSWith this program I can organize all the documentation that comes to my email, scan and store invoices, and correctly organize all my files in automated paths.
CONSIt is a tool with more utilities than others in the same price range.
Almudena
Verified reviewer
E-Learning, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
An application with more utilities than I thought at first.
Nothing to highlight.
PROSR2Docuo is a program that helps me with the daily management of all company files, invoices, projects, articles, everything I organize with this application. I also use it every time I have to send an oversized file for my email program.
CONSPrice is lower than other alternatives with similar utilities. Learning to use R2Docuo is quite simple.
Vendor Response
Hi Almudena, Thabk you very much for your review. We are glad you are getting value from R2 Docuo. Best
Replied August 2019
milagros
Education Management, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2023
No del todo conforme
Los usuarios tienes muchas dudas. No existe un manual de configuración o preguntas frecuentes. No es tan intuitivo.
PROSLo más útil es la posibilidad de realizar aprobaciones mediante un flujo. Lo malo es que no tiene trazabilidad para los usuarios o me obliga a comprar usuarios para cada solicitante.
CONSNo tiene trazabilidad para los usuarios o me obliga a comprar usuarios para cada solicitante.No es tan fácil configurar que el usuario vea sólo los expedientes que genera.
Vendor Response
Hi Milagros, thank you for your comment. We understand your issues with the traceability of non-paid users, and we hope to improve these points in the future.
Replied March 2023
JESUS
Civil Engineering, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great tool for my small business
I'm one of the worst people to organize with the company's documentation. R2Docuo has allowed me to standardize archiving processes and save documentation correctly. Before knowing this application I lost the documents organizing files in different folders according to months and file typologies. Now with R2Docuo everything is easier. My main fear was that I would have to spend a lot of time learning the software itself, but the truth is that it has been much more user friendly than I expected. In short, a good tool that I use every day in the management of my company.
PROSEasy to learn and work with. It has alternative features that allow me to send large files easily and securely
CONSI'm happy with the tool. At the moment I haven't encountered any problems when implementing my document management system.
Reason for choosing R2 Docuo
Easy learning of the software
Vendor Response
Hi Jesus, Thanks for sharing your experience with R2 Docuo on Capterra. We are glad to see it is helping your business.
Replied June 2019
Anonymous
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2023
Excelente equipo de trabajo
Dado que estamos al inicio de la implantación de esta herramienta dentro de la organización, de momento lo que más podemos valorar es el equipo de personas que nos ha acompañado en la definición de R2Docuo como herramienta de Gestión Documental.
PROSLa experiencia de trabajo con el equipo de R2Docuo
CONSEl interface que proporciona R2Docuo es poco intuitivo
Reasons for switching to R2 Docuo
Para mejorar el flujo en el control y gestión de la documentación del sistema
Manuela
Writing and Editing, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
An affordable solution to keep all my documents organized
A program designed to manage all the files and documentation of your company. Once you learn to use it, it becomes indispensable in routine tasks.
PROSMost applications are rapidly learned. It also offers other utilities such as the transfer of large files and storage in the cloud.
CONSI have no complaints. I worked quickly and effectively from the first moment I started working with this program.