ResourceSpace is simple yet powerful. I would say that the most important aspect is that it's user-friendly for end-users, and that has made a big difference. I found the Montala team to also be friendly and efficient in sorting out a few issues and bugs. There are many functionalities that we at this point do not make use of, but it's good to know they are there in case we need them.

The collections system at the bottom of the screen offer a simple interface to manage your selections but it's also easy to make mistakes and modify previously created collections. I would suggest that when logging back into a new session, that the "current collection" be reset to a new collection to avoid mistakes.

In general I am very pleased with ResourceSpace, and the customer service I receive.

ResourceSpace is a really helpful and user-friendly digital asset management system that has enabled us to effectively share resources throughout our organisation and beyond, setting appropriate access levels.

Development happens without consultation, and the recent introduction of the new 'selection' option has caused me several problems in adding an extra stage in my work process. I'd appreciate greater flexibility in deciding which new features I want, and which I'd rather opt out of.

Sadly we pitched this software to a big enterprise level client without realizing the full extent how rough it is to work with. We made a bit of a mess for ourselves because trying to teach the client how to use this was incredibly painful and ultimately led to us looking for new solutions.

The price. We are big fans of open source software and we also have a bunch of clients that really need Digital Asset Management but cannot afford Widen or similar solutions.

The UX is terrible. Figuring out how to get a lot of assets into the system and to organize them into folders is amazingly counter-intuitive. It would be utterly impossible to teach clients on how to use the system unless they are very technically savvy and have tons of patience. Also, uploading assets in bulk is theoretically possible but not really sensible. Let's say you want to upload 100 images of people all at once. The file names might be like john.jpg, wendy.jpg, amy.jpg, etc. When you go to upload those 100 photos, you can only set one name for all of them. So, wendy.jpg is going to be named "John" and amy.jpg is also going to be named "John". So after you upload them all, then you have to go in and re-name 99 of the images to the filenames that you wanted. What a terrible waste of time. Also, if you want to store assets in folders within folders, I would not bother with Resource Space. There are bugs with this which you can work around but it is so painful that it is not worth it. This system probably really good if you are OK with just dumping everything into the system with no organization and then forcing your users to use the search feature to find everything.

We were drawn to ResourceSpace because of it feature set and that it was open source project. Initially, we hosted it on our own servers, then paid for support from the developer, then transitioned to a hosted plan. It is incredibly flexible. You can develop customized access with user groups, and limit use, to some extent, on a per user basis. You can alter the interface and add to it using custom plug-ins. The number of users is not restricted. With a clear out of the box feature set, the open source nature of ResourceSpace makes rebranding and customization only limited by developer cost and time.

ResourceSpace is feature rich, has developed over a long time and is continually evolving. This has led to a complicated code base which can create edge case functionality that doesn’t work as expected. There is no documentation that explains the underlying technological concepts. This would help in planning customization or adapting the ResourceSpace way. There are times when changes can yield unexpected results. While open source, and easily installed, this software is not “free,” it will require technical expertise to keep it running efficiently. The bulk of development has been done by Montala, this means there is not a large group of collaborative developers with expertise who fully understand its inner workings. There does not appear to be a place for users to get answers to meaningful questions of use.

Since getting ResourceSpace, we've been able to empower our team and others in the organization to find the photos they need. Designers and photographers no longer have to be the “knowledge keepers” of the photo library—anyone with a login can search for photos themselves. Our initial investment of time in setting up the system was well worth it. The ResourceSpace support team was very helpful in the onboarding process, even setting up some user groups for me when I ran up against the limits of my understanding. They continue to provide excellent support. The system has scaled well to additional user groups and a growing library.

Support, price, and features: The Montala support team has been amazing - super-fast response time, despite being on different continents. Every rep I've had contact with has been helpful, respectful, and patient. Price - The annual service fee gives us huge value. Features - The system is remarkably customizable, and the support team has been great at helping me implement whatever I need. Ongoing updates to the system continue to add value.

Integrations with Adobe products would be amazing!