Salsify Software

4.60 / 5 (25)

About Salsify


Salsify is a product experience management platform that helps brand manufacturers offer the product experiences that customers want, anywhere they opt to shop online. It provides a product content management and digital assets management (DAM) tool that helps users to customize product pages and drive sales.

Unlike a conventional PIM merchant, Salsify provides a flexible method for data modeling. Salsify enables brands to pull product data anytime and anywhere. Brand makers can import and form any type of content from any source. Salsify analyzes if the content is created according to the criteria of sales channels that the company publishes to.

Data is transferred securely and with complete transparency. Clients can also prepare a digital product catalog, which will be automatically updated and enables users to download the required content.



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Supported Operating System(s):

Windows 10

25 Reviews of Salsify

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

4 stars

(8)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 25 reviews

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August 2016

Adam from JS Products, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

August 2016

Very useful tool for maintaining product details

Salsify has a bit of a learning curve, but overall provides a good service. I have been using it a little more than a year and have been pretty happy as a user. Additional services are being added to the package, but not all are included as an all-inclusive base price, which is contrary the impression given when we signed up. Customer service has been good, with the Salsify team adding features based on our feedback.

Pros

The ability to resize/rename images on the fly has been a useful tool, as we previously maintained a folder for each customer's images that were specifically sized and named for them. Now, we just set up some rules for each customer's naming conventions, and the files are named as we go.

Customer service will take care of the things that are not very self-service friendly.

Digital catalogs provide a quick and easy way to share new products with select groups of people.

Once you get the hang of it, importing and exporting a lot of information is very quick and easy. Data is easily accessible.

Cons

Number of users is very limiting, and adding seats very expensive.

Salsify significantly underestimates the amount of storage needed for images and other digital assets and wants to limit the number attached to products. When we signed up, we asked if there was a limit on digital assets and were told there was no "practical limit," and they would let us know if we had too many. At contract renewal, they wanted to significantly reduce the available number.

Cost. Salsify is expensive.

Not responsive design for phones. Although I would never recommend the phone as your primary access point for Salsify, it is nice to be able to quickly look products up in a pinch. With the available screen real estate on the iPhone 6+, I expect to be able to do that, but the menus don't work and everything is squished. Difficult to squeeze it in, and not successfully executed yet.

Overall, searching for items within the search box is slow. If you type a part number quickly, the site lags, and cannot find the item. I usually edit the URL in the address bar to go directly to the page I'm looking for.

Response from Salsify of Salsify Inc.

Replied August 2016

Hi Adam- Thank you for the feedback. You'll be happy to hear that we have actively been investing an enhanced search experience and it's expected to land in the next month or so. I have shared your feedback regarding the mobile experience with the product team and I'm happy to report there are plans to improve this in the future as well. If you're open to it, I'd like to connect you directly with our product team. My hope is that we'll be able to share our vision for new features and come to a better understanding of how you're using Salsify. My name is Ashley Krahn and I lead the team that helps our customers drive value through Salsify. Please feel free to contact me directly at akrahn@salsify.com, 617-206-6730. Best Regards, Ashley

August 2016

Kowanda from TMP International

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2016

Great quality and support

In using Salsify I have been extremely impressed with the quality and support that we have received. They continue to add more features and functions to the site all the time. Due to the large amount of data that we are dealing with it is great to be able to bring it all together, however my wish (if possible) would be to find a more streamlined process to bring it all together and to get onboarded more quickly, easily and efficiently.

Pros

I like the fact that we can load all the information and photos into one place. Salsify works well and suppport is available.

Cons

I would like more "hands on training" to learn how to get our products onboarded more quickly and efficiently so we can actually utilize the site as it should be. We experience a lot of training which was the trainer doing the process and us trying to follow along; as we all know most of us learn by doing and I think a lot has been lost due to this.

Response from Salsify of Salsify Inc.

Replied August 2016

Hi Kowanda- Thanks for the feedback. We're looking forward to the onsite training we've been planning over these last few weeks. Dedicating time like this will allow our customer champions to dive deep on your product content goals and help your team be successful with Salsify.  As always, you can access our newly updated knowledgebase at https://help.salsify.com/help. During business hours you can contact our support line at 1-844-SALSIFY. I¿ve also sent you an email directly with the above info.  Looking forward to meeting you in person! Best, Kate Roda

August 2016

Garrett from Hyland's

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

100% The Best PIM / DAM you will ever need

I've used Salsify for over 3 years and can truly say that it is the best PIM / DAM I've seen and used.

Pros

The software is agile and easy to use. It's extremely easy to connect API's to nearly any format or system. It is also very easy to build exports into retailer templates or any other type of template necessary. Any time I have a request for an update or change to the platform or need help, I receive help very quickly and implementations are put on their roadmap.

Cons

No true cons to the system per se, however it would be nice if they had a suggested set of fields to fill.

December 2017

Sebo from J Perkins Distribution

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Incredible power for a multi-channel world.

Effectively manage large product content portfolio with lower resources.

Pros

There are a number of contenders for Salsify's greatest pro. Among them would be the ability to create channels which massively simplifies the process of syndicating content to different websites and internal systems. In addition the ability to create very granular properties to allow an agile content management system with excellent faceted search to ensure clean high levels of data cleanliness. These form the backbone of an indispensable product management system. However, the fairly recent addition of the computed fields has allowed a more central management of the content rules for various channels.

November 2017

Mike from Busch Systems

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

Salsify is a well-built, modern platform that has changed the way we bring product info to market

Pros

The product is very easy to use. It's very easy to customize. It helped our organization centralize all of our product information and then take all of that information seamlessly to market

Cons

The product has a ton of untapped potential. Although the support is fantastic (the best of any our organization has worked with to date) there is still some functionality that holds us back from manipulating certain features ourselves, to which we need to contact support to help us out with. The good news is, Salsify is always making updates to their cloud-based software and these issues should be gone relatively soon!

December 2017

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2017

Salsify support team is fantastic. Always willing to help

Pros

Working in and out of Excel is a convenient way to get a lot of work done quickly. Formulas are proving more and more useful.

Cons

Some of the UI elements lack polish. Occasionally, the screen will reload to a blank. Difficult to replicate but happens from time to time (perhaps while under heavy load?)

Imports could use some bulk mapping/checkbox options (like being able to edit in the summary view instead of clicking on each column individually). This is especially useful for large templates with many columns of data.

Formulas sometimes work and sometimes don't. For example, PATH_NAME and PATH_ID do not work in In-App computed properties. This wasn't made clear in documentation, only in discussion with Support.

June 2017

Crystal from Cybercartel

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

June 2017

Salsify is an overall easy-to-use program that helps me to move through workflow quickly.

Ease of use when trying to work with my inventory quickly.

Pros

I like how it organizes my inventory and makes it highly searchable, and therefore much more easily accessed as I need it.

Cons

Occasionally slow moving and some lists make it difficult to move from one product to the next with ease.

September 2016

Ann from Cybercartel International, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

September 2016

Salsify Gives Ease in Product Development for Ad Writers

In my experience with Salsify, I have learned A LOT about writing about products for a company and to be completely honest, I don't think I can imagine my time at my job without it. It saves me time, tedious tasks, and a lot of paper! The recent updates, especially on Salsify's user interface, have totally brought about a new appreciation for its services (YAY FOR NEXT/BACK NAV).

Pros

Archiving and the ability to make it easier to create ads at a fast pace

Cons

Sometimes there are glitches when typing into generated fields, though this may not be entirely the software to glame. I do believe more upgrades could be made to the ease of use of the site as well as a proper app :)

August 2016

Tim from Generac Power Systems

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Changing the way we go to market

Salsify has changed the way that our internal employees not only gather information but share it with our customers. It has alleviated a lot of time consuming manual processes in order for us to focus on driving accounts forward.

Pros

Ease of use. Salsify's portal is setup to be easily navigated around as well as syndicate with our retailers.

Cons

Missing analytics behind what retailers have all of the available content on their websites.

Response from Salsify of Salsify Inc.

Replied August 2016

Hi Tim- Please be on the lookout for an email later today from our Director of Product Management to see if there's a good fit for a beta program. Happy Commerce! The Salsify Team

September 2016

Matthew from Accenture

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

Best Management System Ever!

I have been using Salsify since May 2015 for a major client of ours. This tool has been so transformational for the business for their content & digital asset management. I have found that Salsify excels in the area of syndication to retailers and this is how we really leverage the tool.

Pros

The usability of the software and the UI.

Cons

Writing formulas for the Channels and Readiness Reports & Templates

July 2017

Sally from Rawlings Sporting Goods

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2017

Competitive Advantage

Improved efficiency of a centralized location for all item related information and customer facing documents. Relieved our customers from the task of gathering information and entering into their system.

Pros

Salsify has been a wonderfully flexible PIM to support item images, data, and supporting material. It has allowed us to populate multiple different systems efficiently as well as create tailored customer specific views.

Cons

It would be helpful to have more options for data export with use in other systems such as XML. Currently .csv, Excel and JSon.

August 2016

Luke from Scotts Miracle-Gro

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2016

Quality Product That Needs Some Usability Tweaks

I love using Salsify compared to so many of the other products that I've had to use for content management. It makes a lot of promises that it delivers on and has a lot of features