About NetDocuments

NetDocuments is a cloud-based content management system (CMS) that offers businesses document management, email management, collaboration, and governance. 

NetDocuments allows users to create, view, edit, and share documents on any desktop or mobile device. The solution also provides advanced, built-in tools and safeguards to help collaborate on complex documents with both internal and external stakeholders.

The NetDocuments platform houses a search engine that enables users to quickly reference or retrieve content as required. All data is backed up, secured, and properly regulated with the platform’s infrastructure and comprehensive governance protocols. 

A mobile app is available for both Android and iOS devices. 


Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

15 Reviews of NetDocuments

Average User Ratings

Overall

3.87 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(5)

5

3 stars

(2)

2

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

November 2017

David from Broad and Cassel

Verified Reviewer

Company Size: 201-500 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Powerful and reliable legal-centric document and email management tool

Security and collaboration

Pros

Powerful, cloud-based document management system helps our firm effectively store, create and categorize our documents and email. Collaboration tools allow us to easily share individual documents or even entire folders securely with our clients and experts.

Cons

NetDocuments has made big strides in reliability and customer focus and these areas need to continue to be developed as they were not strong suits in years past.

May 2020

BreAnne from Law firm

Verified Reviewer

Company Size: 51-200 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Customer support

5.0

Functionality

4.0

May 2020

Great way to securely share and store documents

Our business has many people who all work together on the same projects and this has given us a way to conveniently keep every one up to date by providing updates to everyone almost immediately.

Pros

This software makes it very convenient to keep all documents organized by user or client and has many features which can be used to ensure the security of the documents.

Cons

The search feature can be difficult to figure out the verbiage to use, and if you are searching for a document that you have not been given access to it does not inform you of that, instead it just says “not found”

Response from NetDocuments

Replied May 2020

Thank you for your kind words and feedback! We are continually working to improve our product and have shared your feedback with our product teams. Please note that for security reasons expected by many customers, we intentionally do not disclose if a document exists if the searcher doesn't have access rights to view that document. Thank you for being a NetDocuments customer!

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

December 2018

Netdocuments

Shareholder wanted a cloud base system. We are still working through the bugs and hope with new versions coming out it will be able to integrate better with office options.

Pros

It's a cloud base system and for the price it was the best one out there for our small firm. Having a customizable home page is easy to access active client work.

Cons

Downloads are slow and the checking in documents automatically is only working have the time. We have to do a lot of check in manually.

October 2019

Cyndy from Skelton Slusher Barnhill Watkins Wells PLLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

October 2019

NetDocuments

Overall, I like the software alot when it is working and Internet Explorer is working.

Pros

We were able to set the matters up the way our paper files used to be organized, so it makes finding documents easier for us.

Cons

it is Internet Explorer based and is not as compatible with anything else (i.e. FireFox, Google Chrome, etc.), so you lose some of the functions if you do not use Internet Explorer. However, Internet Explorer is no longer supported and is not stable. Also, when you have a problem and call customer service the wait is excessively long.

September 2019

Santosh from The Law Offices Of Hilda Sibrian

Verified Reviewer

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Net Documents - Review

- it was overall an excellent experience working with NetDocuments

Pros

- this software has many features available in which integrating with Salesforce and Drawloop apps are one of the key features - the folder view, file managing is brilliantly handled - the support is very helpful and supportive

Cons

- the pricing can be reduced - can improve more features and backend viewpoints

Reasons for Choosing NetDocuments

- the integration capability this software can handle. - it can handle folders and files very brilliantly