NetDocuments Software

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About NetDocuments

NetDocuments is a cloud-based content management system (CMS) that offers businesses document management, email management, collaboration, and governance. NetDocuments allows users to create, view, edit, and share documents on any desktop or mobile device. The solution also provides advanced, built-in tools and safeguards to help collaborate on complex documents with both internal and external stakeholders. The NetDocuments platform houses a search engine that enables users to quickly reference or retrieve content as required. All data is backed up, secured, and properly regulated with the platform’s infrastructure and comprehensive governance protocols. A mobile app is available for both Android and iOS devices. ...
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NetDocuments User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 24 reviews

User Profile

Evan

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

NetDocuments - Great Cloud based DMS

Almost always positive. The search, storage and applications work. When they don't the support staff is usually friendly and knowledgeable

Pros

The whole package exists in the cloud. It just works. Indexing Works. Importing Works. User Management Works. Very little can go wrong as they handle the infrastructure.

Cons

When it does go wrong it can be time consuming to get it fixed. Often the issue requires a patch to their software which can take some time to get and implement from them

Matti

Company size: 11-50 employees

Industry: Law Practice

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2021

Best document management system

Pros

NetDocuments is very intuitive for most employees. Has all of the core features of document management implemented very well. It is fully cloud based, so it takes off our mind all of the duties of archiving.

Cons

Some flexibility is missing. Several features are not completely implemented, so they sort of work but require workarounds. They could take a key from the competition on several UI design choices.

Reasons for choosing NetDocuments

True cloud - iManage in the cloud means that someone installs and maintains a server just for you. In NetDocuments we don't have to worry about updates, since the system for all of their clients in the same vault is maintained together. They also have very good data center and backups (we reviewed their SOC report). Price - they gave us a better proposal

Reasons for switching to NetDocuments

We used a dated system installed locally and had to switch to something modern

Eyüp

Company size: 1 employee

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2022

NetDocuments EO

Document control is very easy and functional. I spend less time doing these things now

Pros

I can happily recommend it to my friends. My friends who use it are very satisfied

Cons

They need some improvement in the interface part. A simpler interface would be better

Zach

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

June 2018

Could be great but falls short

Pros

The e-mail integration is awesome, when it works. We run into too many issues to where it loses a connection or fails to uploaded an e-mail.

Cons

Each update makes the system slower and slower. Every time they update their website, a feature breaks and they have to go back and fix it. Hold times for tech support and times can be a little ridiculous.

Zbigniew

Company size: 1 employee

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

NetDocuments review

Great document and email management, a lot of time saved!

Pros

A modern, easy-to-use cloud-based professional document management system with a user-friendly interface and many useful functionalities, like manual version control, tagging and robust search.

Cons

Have not found any downsides while using the product yet.

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