About SeamlessDocs

SeamlessGov by SeamlessDocs is a forms engine and eSignature platform that converts manual, paper-based processes into automated online versions. It includes Doc Editor that converts PDF files into cloud documents. The solution automatically identifies fillable fields and allows users to set up labels, validations and formatting. The Form Builder allows users to drag and drop field elements such as radio buttons or checkboxes, upload attachments, and integrate with payment processors. The Seamless Sign feature helps users fill out documents by double-clicking to type, right-clicking to sign and submit legally binding UETA compliant eSignatures.

SeamlessGov provides a Wizard Builder that helps convert PDFs into surveys and web forms. Each web fo...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

11 Reviews of SeamlessDocs

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

January 2018

User Profile Picture

Pamela from eBizness Solutions LLC

Verified Reviewer

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Seamless Docs is the best esign application there is.

Pros

Seamless Docs allows you to export the data provided by the signers, into an Excel spreadsheet. I have not found any other esign applications that does this. It is very easy to use. If I do run into a snag, their customer service team is superb and very responsive. Seamless Docs has changed their business model and only work with government agencies now. I am so appreciative that they still allow me to be a customer.

July 2016

Rick from City of Pocatello

Company Size: 201-500 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

An excellent forms management tool that keeps getting better

We're going on our second year with SeamlessDocs, and the system has been very positively received by both citizens and staff. Before SeamlessDocs, any City form that required a signature had to be hand delivered, mailed, or faxed. That is steadily becoming a thing of the past as we load our existing Word and PDF forms into SeamlessDocs and turn them into fillable and signable online forms. It saves time for everyone. As the principal form builder, I love the ability to create web-based forms as well. I can build a web form so fast, the staff can hardly believe it. SeamlessDocs is built on the idea of a paper-free office, although that hasn't been realistic for us'at least not yet. Customer service is top notch with highly knowledgeable and friendly staff. The level of care and attention certainly softens the blow when a particular form scenario can't be accommodated. And fortunately, new features keep appearing. SeamlessDocs is very much a growing and improving platform. Getting what you need is sometimes a matter of just waiting a few months. The developers are eager to meet your needs.

Pros

- Online signatures - Online payments (no set-up fee, just transaction fees which can be passed on to citizens and result in no expense to you) - Mobile friendly - Good value for the money - Ability to load existing Word/PDF forms into the system (don't have to re-create forms you're used to) - Ability to gather signatures electronically from one department to the next (Ex. Citizen > Department A > Department B > Department C) - Customization of forms (easy branding) - Easy-to-use tools to add form elements and signatures to PDF forms including an "auto-detect fields" feature - Fast and easy web form creation - Outstanding customer service - Features improving and being added regularly

Cons

- Some form requirements are just too complex for SeamlessDocs, so we have not been able to convert everything to the platform - Loading forms into SeamlessDocs is NOT the quick load-and-go process that it may appear during an online demonstration; to get everything just right, each form requires about 1-4 hours of configuration time - The back-end database (aka "the pipeline") is not accessible to everyone unless you pay for additional "users," so we rely on staff to print or save the PDF files they receive by email instead of giving them access to the forms through the database - Some processes have been quite slow in the past, but it is getting better; security is improving as well

April 2015

Mary from City of Aurora

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2015

Implementing eforms city wide

The cons --> Some of the terminology is not what one would expect. Ex. "Pipeline" vs database. --> a few bugs have been found, although it should be noted they were fixed very quickly. --> The "lobby" loads slowly (approximately 30 seconds), which can be frustrating for a user who is used to working fast. --> Conditional statements are very important to us, which can not currently be done with this program. Ex. If I click this, then this set of choices are available. If I click another, a different set of choices are available. I have been advised this is potentially coming later this year, which may determine weather or not we renew our service. --> There have been a few complaints from end users about the printing feature. Work-around for this: I tell them to open the PDF they receive in the email confirmation and print that in stead. The pros --> They are highly responsive to customer complaints, inquiries and questions. Everyone from the CTO to the random person answering the phone is knowledgeable, personable, professional and willing to help. In my opinion, this alone makes up for the majority of the cons listed above. --> Reasonable price. Databases of this complexity can be quite costly because they take A LONG time to build. Considering what we get for the price, it's very reasonable. --> Willingness to implement new ideas and truly listen to their customers. Ex. when we started authorize.net was not an add-on. We asked for it, we got it. It was that simple. Of course that's not to say every request can be honored and some of ours have not. But if it is within their power, I believe they will do it. --> The features contained within this database are pretty cool. I would go over them, but your account rep can do a much better job of explaining their product than I can. Overall, I have been pleased with the product and the company and would highly recommend them to both experienced computer users (like myself) or novices.

December 2019

Mindi from County of Yolo

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

We love SeamlessDocs!

Prior to SeamlessDocs, we struggled to get our forms online. We had very little options for the public to access our services 24/7. We had a lot of internal paperwork also. With SeamlessDocs, we have streamlined many of our processes and have become paperless in many functions. Giving our public options to interact with us through online forms is a great benefit.

Pros

The software is extremely easy to use. I can train staff in under 30 minutes and they require very little support from me afterward. The tech support is amazing. Their account reps are incredibly helpful and respond very quickly to my inquiries. They also connect with me after using the online chat to make sure my needs were met.

Cons

The payment processing was a challenge. Not sure if it was on our end or SeamlessDocs.

January 2019

User Profile Picture

Mike from City of Leesburg

Verified Reviewer

Company Size: 201-500 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

January 2019

Affordable forms management

This product an affordable forms management system. The workflow is good and the support for electronic signature is a plus.

Pros

The support of electronic signature in the workflow and approval processing of documents.

Cons

Converting PDF form to Seamless form is not perfect.