What are SmartDocs users saying about the software?
Read what people like you have said about using SmartDocs software through verified user reviews
User Review Highlights
4.7
149 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I love the product it integrates nicely through the entire windows suite. I don't have any issues with it."
"The most desirable aspect of this software is the ease of use and ability for multiple people to edit."
"I love this product because I can take on the go and automatically know that my projects save a."
"The trial period is somehow short. Sometimes the format is messed up if your are using different versions of the program."
"There are deadlines to be met and you may miss them waiting on assistance."
"There must be auto saving facility availablr in MS word.A mistakenly simple click can ruin whole efforts."
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Showing 1 - 25 of 147 reviews

Nomar Salvatore
Verified reviewer
Company size: 1,001-5,000 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
ideal to make great content reports.
The biggest benefit is that you can minimize the time in the edition of large documents such as research, degree work or any other large work, since you have at your disposal a number of tools that are easy to access and easy to use. the edition of these.
Pros
has an endless number of ideal tools for the production of large content reports, where you can edit it, change typeface, font size, use symbols, insert images from different sites, including preloaded in the program, as stored in the computer. The best of this program esque you can make the index of your work automatically, which avoids that there is a human error when doing it in a non-automated way, which also gives the user the minimization of time in the final execution of the report.
Cons
Sometimes the program closes unexpectedly and you can lose much of the inormaicon that is not saved, because you should always be aware of saving the information, even though the program has a self-recovery mode. In addition to this, it is not compatible with the free operating system, which means that when you open a file that is saved in any of these systems, it is modified arbitrarily and you must redo the edition of it.
Lesley
Company size: 51-200 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Smart docs the smart way to work
Great experience will like to buy the full package.
Pros
Easy to use and share. The new look has great tabs on top for use. Folders are nice to use to organize.
Cons
Search for snip it's isn't the easiest.
Reasons for switching to SmartDocs
Saving is a lot easier and it is always up to date.
JAYLEN
Company size: 201-500 employees
Industry: Broadcast Media
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2021
Not Great
It was alright. I wouldn't recommend it though.
Pros
It's not the best software in terms of ease of use and efficiently, but it gets the job done.
Cons
The software was not the easiest to use especially for the technologically inept.
Reasons for choosing SmartDocs
We thought it would be a better option, but we are currently going to switch to Google Docs.
Iker satish
Company size: 2-10 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2022
Makes it easy to share and create documents
Once you learn how to use it, the creation of media becomes simple since the creation can be automated enough and it is easy to share and keep track of what has been created.
Pros
Is an easy content management solution and is great for document automation
Cons
It is necessary to instruct the person who will use this software since it is necessary for a correct use.
Belkys
Company size: 11-50 employees
Industry: Sports
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2020
Smart Docs
I do love the product and feel it has been a benefit for our company
Pros
The ease of use and the ability to share docs among staff for edits and comments
Cons
Does not convert to some other software
Reasons for choosing SmartDocs
Just ease of use and familiarity with Microsoft products
Robert
Company size: 11-50 employees
Industry: Information Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2020
MS Word - SmartDoc
Experience has been good, we use the product along side google docs.
Pros
I like being able to share and collaborate with my work colleagues. This software allows me to do that.
Cons
It is not as syncd as some competitors in the market. Hard to fault it though. The price point perhaps is a fault.
Reasons for choosing SmartDocs
We use both products depending on who we are sharing the doc with. Some people prefer to use Word.
Jessica
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2020
User friendly
Pros
Able to move all other documents here easily.
Cons
Very happy overall, it works great for us!

Jeff
Verified reviewer
Company size: 1 employee
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2020
SmartDocs for Microsoft Word review
SmartDocs for Microsoft Word is very user friendly, easy to setup and implement and I would recommend this software to anyone reading!
Pros
I really love this software. I have used it for a while from everything to resumes, to RFP's, to formal documents to simple letters. I would say overall it is fairly intuitive and allows for pretty easy editing and changes along with suggestions. It is also very easy to share documents with others.
Cons
I really have had no major negatives to date. For the most part all aspects have functioned as I have needed them to and I have had no technical issues to date!
David
Company size: 1 employee
Industry: Internet
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2020
Why use SmartDocs for Microsoft Word
My overall experience with SmartDocs for Microsoft Word is that it is a software that is easy to use and you have a lot of different opportunities and functions. SmartDocs for Microsoft Word is perfect for you who writes in groups.
Pros
The best thing about SmartDocs for Microsoft Word is that you can share your documents with your friends and everyone can type in the documents at the same time.
Cons
The only bad thing about it is that you need to be online to use the functions.

Mary
Verified reviewer
Company size: 11-50 employees
Industry: Broadcast Media
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2019
Available 24/7
Working online with groups and being able to compile the work as a group is one major advantage. It has helped me collaborate with my team members during team work and makes work easier in compiling my work.
Pros
SmartDocs are very easy to use you can access them whenever you are. As long as you have internet you can access the documents any time and anywhere. Another pro is the ability to share with others online you can use it for team projects.
Cons
One con about the SmartDocs is that you cannot access them if you are not connected to the internet.
Mohammad Arif
Company size: 501-1,000 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2021
SmartDocs
Pros
The software is amazing for documentation and proposal writing. There are many options for creative writing too.
Cons
The software should have more functionalities for collaboration.
Jacob
Company size: 5,001-10,000 employees
Industry: Education Management
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Highly Recommend
Pros
I would highly recommend this software for anyone looking to integrate Microsoft into their content management
Cons
I did not have any issues with the product
Liz
Company size: 10,000+ employees
Industry: Medical Devices
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2018
Not sure if I should be happy or concerned
Pros
This program saves the team serious time in managing reusable information. We are also able to control components of document templates and use a logic-based wizard ("Smartbuilder") to customize a template off a single source document. Before, I had to manage 18 different templates to accommodate different combinations of components.
Cons
Con 1 - Lack of development progress makes me concerned about my decision to invest time and money into SmartDocs as a solution. Version 2016 was promised in 2016 - no release. In 2017 users were told there was a change of plan and 36software was working on Version 2017 - no release. In August 2018 we were told that Version 2018 would be officially released soon - no release. We are at the end of 2018 and users are still running version 2014. Con 2 - Training/support. Most SmartDocs training is video based which is way more difficult to reference than written guidance. Support portal is outdated. 36software has a very lean customer support team so it takes them longer than I'd like to help with support tickets. Despite these cons, SmartDocs is still solving business issues for my team and we're not about to abandon the software. It means that I've had to do a lot more on my own with training and support than I anticipated.
Lauren
Company size: 501-1,000 employees
Industry: Human Resources
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2017
Making Proposal Writing easier every day
Pros
SmartDocs is an extension right into Word, so I don't have to open and close multiple programs to manage my content. I can update responses on the fly, and easily search and find the content I need.
Cons
They are a small company and sometimes support takes a couple of days. And the latest version is only available in Beta form, but I have started to use it and it already wowed me!

Response from 36Software
Lauren, Thank you so much for your review! We love hearing from our customers and we take your feedback to heart. We're so glad to hear that you're enjoying the new Beta version of SmartDocs. We'll be releasing the final version soon! We're sorry for any inconvenience stemming from Support response times. We're adding members to our Support team in the near future in hopes that we can answer Support tickets more efficiently. Thanks again for being a valued SmartDocs user! The 36Software Team
Replied October 2017
Osamah
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Computer & Network Security
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2019
The Complete Package, All in one!
instead of opening tons of programs at the same time, SmartDocs is a simple extension that can do all of the different tasks. it is very practical and useful to me in many aspects and I will definitely recommend it!
Pros
I am very fond of every Microsoft software and SmartDocs is definitely one of them, it is very smooth and comfy to work with, has an endless amount of useful tools and features and it continues to add more and more with every new release. I like the variety of the available options to work with, you can adjust the font, insert clarifying images and tables to your documents to make it more readable.
Cons
I am a satisfied user of SmartDocs for Microsoft Word, and have nothing to actually complain about!
Anonymous
Company size: 1 employee
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2018
Adaptable to your needs and easy to use
Overall it's been a great experience, and I program I would recommend if you like the Microsoft family of word processing programs.
Pros
The fact that the menus are easy to select from, and that it's relatively easy to use. It appears to be the most used word processing software for those who use documents in their business because I get (and send) a lot of papers that are .doc and can be easily opened with Microsoft. If, by chance, it's a slightly different word program that was used by the sender, I've always been able to open it with a little converting. Never really have had an issue using it.
Cons
There are a lot of features that I'm not sure how to use and a little afraid to try. Years ago programs came with books that you could access to look up what you needed to know. Now everything is web-based, and I don't like that. I like my answers to be in a book by my side, not in some web browser search engine somewhere. But that being said, it does a lot and I know a lot of people who use a lot more features of it than I do.
Angel
Verified reviewer
Company size: 2-10 employees
Industry: Media Production
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2020
100% Deep Insight About SmartDocs for Microsoft Word
I recommend for those companies whose fun of having documentary type of paper works to use this software SmartDocs for Microsoft Word. All you need to do first is to be familiar with it and be able to know the usage before using. It's actually pretty easy. Overall I rate this 10 out of 10. Rooting for another update on this software.
Pros
It has some unique features and is user-friendly. You can definitely use it in ease and easy to be understood directly, well there are some features which I wasn't able to explore yet due to the fact that I wasn't able to try it out but overall it's a great software. It is very useful especially in office work and is definitely a great advantage for us in this new generation. It would really make our work more faster and easier.
Cons
Because of its lots of features , I wasn't able to test some for I'm afraid of where would this button would go but there's no harm in trying. So far so good it's just that I need to review more of it's features especially that this software would gradually improve and update anytime.
Talha
Verified reviewer
Company size: 10,000+ employees
Industry: Textiles
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2020
Litrature review for research,graphics and better presentation
its good for School assignment,hand notes,research paper and professional dacumentation.there are many formats available for report writing and business feasibility report.
Pros
I used it for research paper writing.Amazing app for auto correction,threasure and visualization.Secondly we can put word file to check plagiarism. we can use pictures,graphs and charts to assist our litrature.
Cons
There must be auto saving facility availablr in MS word.A mistakenly simple click can ruin whole efforts.
ADNAN
Verified reviewer
Company size: 51-200 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
Best app for your daily word and recordings
I have been using this app for years, both for personal and educational reasons. I'm 100% satisfied with it and will definitely recommend it to friends.
Pros
- Multi-function application, all your needs are included and plugged in, you won't need to use other programs - You can save your work in multi-forms and transfer it - you can use the online features, which allow you to complete your work in different devices
Cons
- The trial period is somehow short - Sometimes the format is messed up if your are using different versions of the program.
Anonymous
Company size: 51-200 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
Intuitive, Organized, Document Collaboration Solution
Smartdocs is a wonderful solution to our need of collaborating on projects across different teams and businesses. We do nearly all of our work on electronic documents and nearly everything gets checked and double-checked by other people. This program has made doing so super easy.
Pros
This program is easy to implement, it's easy to use on mobile devices, and it provides an easy platform for collaboration. There are a variety of different tools that make creating intelligent documents incredibly easy. We do almost everything through Outlook, and this integrates almost flawlessly with Outlook. We LOVE it.
Cons
The only complaint I have is that it becomes difficult to navigate when you're offline (airplanes, road trips, etc).
Logan
Company size: 2-10 employees
Industry: Insurance
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Great product but the cost is a little prohibitive.
I don't have any issues like I said previously it has more features than I would ever know what to do with. It never leaves me hanging on any of the tasks that I would like to accomplish. Microsoft makes an excellent and clean product.
Pros
I love the product it integrates nicely through the entire windows suite. I don't have any issues with it. It's intuitive it has more features than I would ever use.
Cons
I don't like that it's a little pricy and not a one time purchase but a recurring subscription based product. I do understand that they do that so they can continue to fund updates but I'd prefer to have a one and done product.
mohamed
Company size: 1 employee
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
word is the amazing software
i used the word software for more than 5 years. i use it as a part time job by writing text and make different styles for people who want that . and the updates that are made regularly helped me to increase my clients and make very good work.
Pros
what i most like about this software is the abilities it provide to make a good text styles and the very good options it provide.
Cons
what i like least about word is the the control the space between lines.

Rahil
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2020
The Best Text Editing Software - Microsoft Word
I use this software long time, word software the best I've ever seen software. Crack version I never used it
Pros
This software is very simple, I use my text editing work, I can correct the distances between words and sentences with this software.
Cons
Microsoft Word software didn't like crack version, in our work environment everyone downloads the crack version, i can't understand, full version is comfortable and every day update new version.
Dominque
Company size: 51-200 employees
Industry: Facilities Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2018
Smart Docs Microsoft Word
Despite the CS issue, great program! Very efficient and resourceful.
Pros
The ability to use information repeatedly without doing a whole lot each time. You can customize a template to suit your needs.
Cons
The videos! It would have been nice to talk to a live person faster rather than be assigned a ticket number and wait. There are deadlines to be met and you may miss them waiting on assistance.

Mohammad Mahdi
Verified reviewer
Company size: 501-1,000 employees
Industry: Higher Education
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2018
Excellent Tool
Pros
It makes the life really easier. As a person who is using it every day, easier to use along with being user and friendly is the best thing I need. I am really satisfy with it.
Cons
Sometimes It does not work perfectly. For example, with doing something, you expect to get specific result, but the results is not what you expected. Maybe it is the bug of the software.
