SubHub

RATING:

4.8

(81)

About SubHub

SubHub is a cloud-based solution that helps businesses design custom membership websites, publish digital content and manage customers, payments, subscriptions and more via a unified portal. The platform allows organizations to handle the sales operations using the built-in shopping cart and accept payments via eWallets or credit cards. SubHub allows users to create, upload and publish content in PDF, audio, video and other formats and schedule automatic publishing for specific date and time. Administrators can develop personalized websites using predefined templates, define membership levels for different customer groups and gain visibility into performance metrics through built-in reporting tools. Additionally, supervisors can define one-time, monthly, annual or rec...

SubHub Pricing

Take our 14-day free trial to explore all the features available with a SubHub website - customisable design, member management, subscription levels, member-only content, recurring payments, course creation editor, language settings, store, forum, directory, Zapier integration and more. All our features are included with every plan. Besides a great product, you'll be supported by our customer support team that always gets 5 stars for its commitment to our clients. Choose your plan based on your member numbers and storage requirements. Starter: $47/month for up to 500 members. Pro: $97/month for up to 2000 members. Premium: $147/month for unlimited members.

Starting price: 

$47.00 per month

Free trial: 

Available

Free version: 

Not Available

SubHub payment settings
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SubHub Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for SubHub

1 - 5 of 82 Reviews

User Profile

Andy

Verified reviewer

Online Media, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Easy to use membership site platform with minimal tech skills required

SubHub allows me to get on with publishing content, knowing that payment and back-end processes are well handled and reliable. On the rare occasion when I need support, it arrives quickly and with excellent follow-up.

PROS

It was easy to configure and set up my website [SENSITIVE CONTENT HIDDEN] on Subhub. That was back in 2008 and I've been using Subhub ever since to host the site. Payment processes are easily integrated and have proven reliable.

CONS

It would be good to have more customisation options, and more choice of which other software to integrate with. For example, Mailchimp is supported but not other popular email autoresponders such as Aweber. Maybe Zapier could create the bridge for this to happen but I haven't yet investigated. An integrated affiliate management system is commonplace with a lot of membership site builders and that would be a useful addition rather than having to use iDev Affiliate as a third party plugin

Reason for choosing SubHub

Reasonable price and a system that promised (and has delivered) to be easy to use and require minimal technical skills to get set up. Probably there are many other options available now compared with 2008, but I haven't seen a reason to change from Subhub

Vendor Response

Thanks Andy for the feedback! We are actually about to release our Zapier integration! Allowing more integration options will be a priority this year for us.

Replied December 2020

Kiya

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2019

An online business dream come true

Really amazing. I shocked myself and with the help of this world class support team I am managing + creating my own website and running my online business solo which feels very freeing and empowering.

PROS

I can actually use it. The customer service is impeccable. It has great functionality without being overly confusing.

CONS

Some glitches and inconsistencies have caused mild frustration. Not consistent across all browsers. Difficult to size, style and space font and videos.

Reasons for switching to SubHub

A business partner told me about Sub Hub and suggested I make the switch to a membership specific software so I didn't have to deal with all of the extra plug ins, updates and maintenance.

Vendor Response

Hi Kiya, Thanks for taking the time to write this review. It's been a pleasure to work and support you in building your website. The team has loved watching you take ownership of your site and stamp it with your own brand of energetic motivation and positivity.

Replied July 2019

Alejandro

Writing and Editing, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2020

Easy to implement memberships but they need to implement a lot of features if they want to compete

Is a decent solution for a membership site but they need to implement more features. The online marketing world is constantly changing and they need to adapt.

PROS

This a very easy to use software for membership sites. You can construct a site in a couple of days and start making money. The web page designer is implemented in the app and you can even link your domain name. The app is very organized and intuitive and the support is top notch. They reply in minutes and are very helpful

CONS

They need to implement a lot more features. You can't sale courses in the store. They are part of the membership site. This is a little annoying because some clients just want one course, not be part of all the site, and they have to fill the form just to access the course and sometimes is overwhelming for them. Is buggy at times, you can't see the changes in the page inmeaditely. Other problem is with pdfs. They have a feature to protect the pdf from downloading, but the resolution is terrible and the site that encrypted the pdf has a fee. So if you want to embed 5 or more pdfs you will have to pay for that external service.

Vendor Response

Hi Alejandro, Thanks for the review and feedback. We are continuing to refine our platform especially our course creator. You can now sell courses separately from memberships.

Replied December 2020

Edmund

Professional Training & Coaching, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Membership software without the stress

The team is amazing. They respond quicky and follow-up to check if any additional support is needed.

PROS

The platform has a lot of features all integrated together which is fantastic.

CONS

There are more features coming on the roadmap. Looking forward to having paid events built into the offerings.

Reasons for switching to SubHub

Subhub is a self-hosted option which takes away a lot of the time spent tweaking plugin settings.

Vendor Response

Hi Edmund, Thanks so much for your review. We're really glad you are finding SubHub to be a useful tool for building your membership site. And we're especially glad you've felt well supported. Thanks again!

Replied March 2023

Megan

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Subhub's Customer Service is Excellent!

Subhub's customer service is outstanding! They respond to emails almost immediately. They take my requests and issues seriously and have always been able to resolve any issues I have with my site. If I need custom work done, they have been available to help. We recently hired a web designer to re-design our site for us (because we wanted it completely custom). She was amazed at how well the team at Subhub responded to her and helped throughout the process. She had initially wanted me to transfer to a Wordpress site, but after one conversation with Subhub, she understood why I will never go anywhere else. My site is custom, beautiful, and we couldn't be happier!

PROS

Subhub is easy to use. I have several members on my team that post weekly to our site. The editor is intuitive and easy to use. We also love that it is now mobile optimized. 50% of our users are on mobile, so this is huge for us. Subhub was the only platform we found that has multi-memberships and a store that work together.

CONS

There are limits to how custom you can make the site. But we've always been able to find work arounds and make it work. I also really dislike Mailchimp and would like another email provider integrated into the site.

Reason for choosing SubHub

We needed something that could have multiple membership levels and a store that was attractive. I had worked for a company previously that used Wordpress. With every plugin update, we would have major issues. Plus the store was hard to use and ugly. I also wanted something that I could update and fix myself without hiring a coder or developer with every little thing. Subhub fills all these needs plus more.

Vendor Response

Thanks so much for your review! The team loves helping our customers be successful with with SubHub!!

Replied May 2021