It has provided a higher level of professionalism to our information request process while greatly reducing the administrative burden of tracking information requests.

Extremely user friendly, minimal training needed for staff or clients.

The only issue that we have had to date has been clients using extremely old web browsers, which is hard to label as a Suralink issue.

Overall a great project that is liked by both auditor and client. Only negatives are lack of notifications. When on a job for a week on a client both sides would like options of more regular updates even if that is hourly or immediate. Also ability to renumber the PBC list if items are added to make it easy to find in order.

Ease of use of the software for client and auditor.

Inability to renumber or move items around

Pretty good

The daily email notifications recap are great.

Mobile inaccessibility is a hinderance for field work.

The software is fairly easy to use. I really like the drag and drop option.

I don't really like that we are required to add "request list". I would like the ability it add folders where clients can upload information without it being called a "request list". This confuses some clients.