good

Accessibility to imaging and a workflow feature that we hope to one day will actually work for all departments and all users

not intuitive enough for drivers and dispatchers to use to its fullest potential

Very capable, very responsive company that will partner with you and do what it takes to provide automation for your document handling needs. Highly recommended!

We use Synergize to capture, organize and store our volumes of transportation documents. The folks at Microdea created and implemented a solution that was customized to our unique needs, and it normally works flawlessly. When there are hiccups (usually due to external issues beyond their control) Microdea always resolves same-day, and often same-hour. We deal with many vendors, and without a doubt, Microdea delivers some of the best, if not THE best customer service.

We are very happy with the software, and have no complaints. We did have some difficulty using their document viewer ("Synergize Viewer") over our RDS environment using certain hardware. There was a rendering issue that we could not fix and we eventually had to purchase new equipment in order to properly use the viewer.

The overall experience has been poor. We have been in the implementation phase with Synergize for almost 3 years. During this time the implementer has been directly responsible for 3 system outages outside of Synergize. We are nearing the end and hopeful to have a working product soon.

We like the idea of being able to scan in documents and have them automatically connect to orders with in TMW.

The setup. Our environment is not a cookie cutter environment. We use published applications through Citrix and this has given the implementer a very hard time.

We are beginning to realize some of the efficiency gains by using Synergize, especially in the document look up and determining its status area. Our overall experience has been positive. The staff and support are very helpful and new features/functionality can be easily added. My only advice would be to plan your processes in detail up front to save on implementation and process change costs.

In my opinion, Synergize offers us integration with our multiple platforms and makes our data easily accessible. In particular, we can access an invoice and find out its current status in our payment process, read any notes we have about it and follow up with the appropriate person if needed. It also increases the speed at which we process invoices as it has the ability to automate a portion of our payment process. Lastly, we can also extract data for our internal reports.

Although this is a great software, it does require a lot of IT resources up front and some IT ongoing. A lot of this can be alleviated by thoroughly understanding how you want your process to flow during the design phase as the software has many features.

Time savings, Peace of Mind and Accuracy

The thing I like the most about this software is the ease of use for the end user and peace of mind that its done right for management.

The thing I like the least about this software is that it is somewhat cumbersome to tweak settings or configurations on your own. The staff are really helpful however.

We use it primarily for document storage an workflow, both of which it excels in.

Synergize is a great system, made even better by their customer service and support that ensure that when you need them, they are there quickly, consistently, and reliably. Someone asked what I think about it.. I don't think about it. It is one of the packages that I never have to worry about because if my users have issues, support is just a phone or email away.

In thinking about the over 10 years we have used them, I can't think of anything that I don't like about it. We are fully integrated into their system with our inhouse system and its a great relationship.

Great, we've utilized their system to streamline and speed up the process of handling drivers tickets. It's saved our employees hours and hours of work on a daily basis. Every time I email their support they respond very quickly and are extremely knowledge and have the ability to resolve our issue in a timely manner. We are looking to expand our use of Synergize in other areas of the company, including AP.

It's ease of use and the ability to customize at a granular level which areas and types of data is collected.

I haven't run into any issues, all of the issues I've ran into were promptly resolved by their support team. Only thing I would add would be the ability to add decimals where one was not present. Note: The system DOES have the ability to change decimals. Such as if the system picks up a comma it can REPLACE it with a period.

When its all working smoothly its great, but services turn off often needing a reset and problems sending invoices again

Fairly easy to use for customer service viewing documents and indexing.

The partnership with TruckMate is a struggle, we call for tech support but TM & Synergize don't work together to know each others software so you always have to make a second call. Also there are not enough notes kept on the support files for future reference, we are always having to re-explain how we are set up or what we have it do for us. Frustrating

The ability to send invoicing with ease if great, also customer support team is always fast to reply and help with we have issues.

The length of time it takes to get sales information, speed is an issue which we have had the customer support team working on for a while now.

Synergise has huge potential in our business. Thats why we bought it. It has taken us a long time to start to realise the benefits (our issue not Synergise). We have been a customer for 18 months and the implementation team and project management team are fantastic. They relate to our industry well, therefore the outcomes and workflows make sense.

The ability to integrate in a bi-directional manner with our third party TMS software.

Sometimes difficult to problem solve when the workflow isnt clear. Documentation and explanation of the workflow could be better.

Synergize has a great support team, quick to respond. They always welcome new ideas and work with customers to try and review/improve their organizations. Love their conference and able to network, obtain new concepts from fellow users of the product.

The product integrates well with our TMS ( Transportation Management System). Product able to be deployed in various areas of company ( from safety to HR to Shipping Docs to Accounts Receivable) . Love the process automation part in order to manage workflows of documents.

Upgrades need to be managed well , recommend user testing PRIOR to upgrades to ensure familiarity with new features.

It is a nice product once everything is setup and working

Customer suppoer typically gets back to you within a day if not sooner

There is no real training for internal users to setup new processes on the SPS server

The product is tightly integrated with TruckMate

Upgrades seem to take a long time

The software saves tons of time for our employees so that they can be working on other business critical tasks.

It is very powerful yet can be complex for newer employees. Training them up to speed to be efficient takes time.

Once we got the software running, we have been very satisfied with its performance. We have learned to adapt to the manner in which we have to create Searchable PDF templates.

It easily facilitates the processing of large numbers of invoices.

The implementation and roll-out was very disappointing as it took much longer than anticipated. In addition, the Searchable PDF templates are not as easy to create as the OCR templates.

Not real good like the product but the customer service staff not so much.

It easy ability to use the system and show someone else

The support is terrible I am charged for it every quarter but getting someone to call me back is like pulling teeth. I always have to get my IT guy involved which is very expensive

Customizable workflows that let you customize the product to your own workflow.

Java base leaves you at the mercy of Java updates from time to time.

Easy to use. It requires little or no training for new employees. Very helpful customer support team!

There is some room to improve on visual aspect. Some of the screen designs can be made more appealing.

A good experience especially with the support team.

Automatic reading and rendering of emails as well as various routes of ingestion e.g. Synergize Desktop.

Fragility. Tends to be brought to a halt when a faulty document enters the system which then requires human intervention. The SPS administrative interfaces are fairly slow to work with.

Great software for imaging integration. Their solutions are open for customization.

Support response time is much better now than when it was a few months ago.

Great. Customer service is always attentive, professional and quick response.

Ease of use through portal, Explorer, administration. Also, impressed with mobile application.

Only thing right now would be that I do not have the ability to pull information on my own from the mobile app repository.

My experience has been great. From our POC in [SENSITIVE CONTENT HIDDEN], to Solutions in [SENSITIVE CONTENT HIDDEN] and the whole support /implementation team, [SENSITIVE CONTENT HIDDEN]

Ease of use, document capture and support team

there is not much I do not like. Would like to learn more about the process server

Past years have had a good relationship. But less so as of late as we grow out of it, and they provide less support for our industry.

Legacy product, with comforts and routines that came with that.

Locked in Java due missing features with HTML5

Aces!

The immediate access to information internally, and the ability to seamlessly flow the documents to our customers is stellar!

We could use some better exception based reporting.

We appreciate the ease of use of Synergize, and any items that required tech support were handled quickly and easily.

Everything about it is pretty intuitive... very little training required for new users.

I don't have any complaints, the software is exactly what we need.