Used for a limited time in the US when assigned with a mapping project. It gave what we wanted and as I remember the customer service was very helpful.

Ticket management system in complex human resources team works fine, never identified a single issue. Can sort aged tickets and creates a report of them to chase relevant people to resolve queries.

Only the user interface might be renewed as sometimes it becomes difficult to see a helicopter view of tickets when you search what you needed.

We have to respond to anywhere from 150-400 tickets in a single day depending on the season. The ease and ability to sort through this many tickets is important and I have already noticed a speed in which this program runs compared to the later version. Customer service has always been great in responding with help questions and/or requests.

I've been using Utilisync for several years and the only issue that I had was pulling up old tickets and not getting all the information I wanted. Utilisync811 Nailed this update with the ease to pull up and sort older tickets and you now get all the information from the original ticket (phone numbers, email address's, etc.).

There are two things I would like changed, but it doesn't make me not like using this new version. 1) When you click on a ticket it pulls up the ticket information on the right side (like the old version), highlights the area on the map (like the old version) but leaves all the other tickets still on the screen(not like the old version). There is button you can click to drop down the existing tickets which leaves you the map and current ticket information. It just makes it easier when you click on a ticket it brings up the map and ticket information. 2) This is something that will just take time getting used to but to me and the 5 other people in my department, we would like to go back to the No/Yes in questions like: boring , digging in road, emergency, rush and meet instead of True/False.

Some of the new features are awesome and great

Nothing so far planning on using it more

Being more on a support role, I am not a direct, in- the-trenches, user of the product, but my experience has been great to get implemented and configured through the help of U

The ease of use and configuration. I was very impressed with the direct interaction with the developers to help us get set up and continue to promptly support and answer ongoing questions. Utilisync will listen to customer input and continue to improve the application.

I recently try to add a specific Map Image Layer from within a grouping of layers and it does not support this method, however Feature Layers are supported, so this really was not an issue. Support got back to me right away to help on this issue and explain this to me.

Wonderful. We were the first organization in our region to implement, so Utilisync had to learn our 811 system from scratch. We largely signed the contract and they went to work, a couple weeks later we were fully functional.

It was super easy to set up and easy to train staff on.

Would like more control over how maps display.

I've been able to roll this out to smaller entities and can easily justify their expenditures in saved manhours.

Easy of use for day-to-day users and ability to clear tickets without a trip is valuable for several clients

What cons we come up with, Utilisync Customer Support seems to be right on top of

This software really made our workload more manageable. This makes things much quicker and easier.

Not much of anything I didn't like. It's all been good so far.