Veeva Vault Software

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About Veeva Vault

Veeva Vault is a cloud-based content management solution with built-in collaboration features designed specifically for the life sciences industry. It comprises multiple modules that independently perform separate functions. Vault eTMF helps life science companies manage clinical trial operations. Vault Submissions creates a single space for regulatory documents from contributors, partners, and affiliates. Veeva RIM provides users with an authoritative source for submission of documents, publishing dossiers, managing authority interactions, and registrations. Vault RIM also allows users to plan, manage, and track product registrations. Vault PromoMats combines internal and external messages and creates marketing for new and existing stakeholders. Vault Me...
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Veeva Vault User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 15 reviews

Anonymous

Company size: 201-500 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Functionality

out of 5

September 2020

Document management across different sites

Overall this has been great for sharing documents between sites such that all employees are kept up to date with latest document releases. This includes protocols, updated announcements on inspection, and even safety announcements. Users must acknowledge and e-sign to show that they have read and understood the contents, which is then tracked and sent to managers for compliance. The workflow is very streamlined and aside from slight confusion when logging in, it otherwise seems to work wonderfully.

Pros

We use this application to manage training materials and documents that we need to share across sites and ensure all employees read and acknowledge. Veeva allows for version control between different drafts of the document, as well as the option to share the document between multiple owners, which is great for when you're working across state lines and time zones. There is also a date control for retiring the document upon expiration so that you no longer need to manage expiration for GMP (or just time sensitive) related files.

Cons

The login process to view the document has caused some headache on our team. Veeva seems to be only somewhat incorporated into the company workframe, meaning users have to sign in with a different username and password than what they would do to log in to other company resources using company credentials.

Pinaki

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

September 2020

Veeva Vault RIM Suite - Best Regulatory & Document Management Tool in Market

I am very much satisfied with Veeva Vault RIM and I would surely recommend others to use it.

Pros

I have mainly used the RIM (Regulatory Information Management) Suite of the Veeva Vault Application/Software. It is very easy to use, flexible and customizable. If you compare it with other similar tools in the market like Generis CARA then I would prefer Veeva Vault RIM more because it is much more user-friendly and we have vast amount of API related configuration available for it. There are a lot of Help articles available for Veeva as compared to CARA.

Cons

Veeva Vault is more suitable for large projects/company with a large number of users. The license and training cost is also very high as compared to the other similar tools.

Sarah

Company size: 5,001-10,000 employees

Industry: Biotechnology

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Functionality

out of 5

June 2021

Veeva Vault

I use this software at work on occasion, and so far my experience with it has been mostly positive! It can be tedious to use sometimes, but its detection of duplicate documents helps save time, so it has its pros and its cons.

Pros

Veeva vault can handle a large amount of documents, and will easily detect any duplicate documents. I've never seen it crash, and the interface is intuitive and easy to use. I've also heard that their tech support is very good (although I've never needed to use the tech support personally).

Cons

There are often a number of unnecessary steps when using the software (for example, you can't upload multiple documents at one time, so you have to go through and upload each individually).

Anonymous

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Functionality

out of 5

February 2020

Powerful and efficient, better than legacy players

Veeva Vault (particularly PromoMats) is great as an end user, complex if you are an admin.

Pros

I used Veeva Vault, specifically the PromoMats app, at one of my previous jobs. It was a huge step above EMC Documentum on-prem implementations for dealing with 2253 Forms. If you are an end user, Veeva Vault has a really intuitive user experience, and their annotations tools (ex. different color annotations, highlights, etc.) make dealing with promotional materials a breeze.

Cons

From an administration and configuration standpoint, especially for lifecycles and workflows, Veeva Vault can be quite complex. Guess that's why they offer really expensive certification... which I'm fine with b.c work paid for it. The admin interface and the process of validating whether or not your workflow will actually work is not the most intuitive.

Tracy

Company size: 501-1,000 employees

Industry: Pharmaceuticals

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2018

It easy to upload & maintain documents in Veeva Vault

It would be great if the sandbox refresh included a refresh of documents, so we could test the environment as it is in production. The functionality refreshes, but we end up having to upload current documents, so that we can run tests that mimic what is happening in production.

Pros

Veeva Vault is easy to navigate. You can update the metadata quickly and easily without having to put the document through a workflow.

Cons

The current version we are using is not set up for the workflows that we need, therefore we have to use another system for our workflows. We need the ability to redline in the workflow and track changes. We also need the ability to reject/accept changes and approve or deny. We are research a better process within Veeva Vault.

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