Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Veeva Vault is easy to navigate. You can update the metadata quickly and easily without having to put the document through a workflow."
"Super easy to use compared to other products for the same purpose. Easy to navigate and track documents as well."
"Mostly intuitive to find and log information. Information seems to flow through system in a helpful manner. "
Cons
"It would be good if the software has some ad-ons and more options for Regulatory information management. Otherwise Eva Vault is a very great system. "
"Recent upgrade made this a little less user friendly. Sync process tends to show some recent glitches as well with calendar functions "
"Nothing! It's wonderful and has many features other products don't have."
Veeva Vault Reviews
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September 2020
Anonymous
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
September 2020
Document management across different sites
Overall this has been great for sharing documents between sites such that all employees are kept up to date with latest document releases. This includes protocols, updated announcements on inspection, and even safety announcements. Users must acknowledge and e-sign to show that they have read and understood the contents, which is then tracked and sent to managers for compliance. The workflow is very streamlined and aside from slight confusion when logging in, it otherwise seems to work wonderfully.
Pros
We use this application to manage training materials and documents that we need to share across sites and ensure all employees read and acknowledge. Veeva allows for version control between different drafts of the document, as well as the option to share the document between multiple owners, which is great for when you're working across state lines and time zones. There is also a date control for retiring the document upon expiration so that you no longer need to manage expiration for GMP (or just time sensitive) related files.
Cons
The login process to view the document has caused some headache on our team. Veeva seems to be only somewhat incorporated into the company workframe, meaning users have to sign in with a different username and password than what they would do to log in to other company resources using company credentials.
September 2020
Pinaki from Cognizant
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2020
Veeva Vault RIM Suite - Best Regulatory & Document Management Tool in Market
I am very much satisfied with Veeva Vault RIM and I would surely recommend others to use it.
Pros
I have mainly used the RIM (Regulatory Information Management) Suite of the Veeva Vault Application/Software. It is very easy to use, flexible and customizable. If you compare it with other similar tools in the market like Generis CARA then I would prefer Veeva Vault RIM more because it is much more user-friendly and we have vast amount of API related configuration available for it. There are a lot of Help articles available for Veeva as compared to CARA.
Cons
Veeva Vault is more suitable for large projects/company with a large number of users. The license and training cost is also very high as compared to the other similar tools.
February 2020
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
February 2020
Powerful and efficient, better than legacy players
Veeva Vault (particularly PromoMats) is great as an end user, complex if you are an admin.
Pros
I used Veeva Vault, specifically the PromoMats app, at one of my previous jobs. It was a huge step above EMC Documentum on-prem implementations for dealing with 2253 Forms. If you are an end user, Veeva Vault has a really intuitive user experience, and their annotations tools (ex. different color annotations, highlights, etc.) make dealing with promotional materials a breeze.
Cons
From an administration and configuration standpoint, especially for lifecycles and workflows, Veeva Vault can be quite complex. Guess that's why they offer really expensive certification... which I'm fine with b.c work paid for it. The admin interface and the process of validating whether or not your workflow will actually work is not the most intuitive.
March 2018
Tracy from Seattle Genetics
Company Size: 501-1,000 employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2018
It easy to upload & maintain documents in Veeva Vault
It would be great if the sandbox refresh included a refresh of documents, so we could test the environment as it is in production. The functionality refreshes, but we end up having to upload current documents, so that we can run tests that mimic what is happening in production.
Pros
Veeva Vault is easy to navigate. You can update the metadata quickly and easily without having to put the document through a workflow.
Cons
The current version we are using is not set up for the workflows that we need, therefore we have to use another system for our workflows. We need the ability to redline in the workflow and track changes. We also need the ability to reject/accept changes and approve or deny. We are research a better process within Veeva Vault.
August 2019
Anonymous
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
A premiere software to manage and review content
Pros
As a medical reviewer of documentation that is provided externally, it's an absolutely joy to work within Veeva Vault. It is easy to operate, upload, and review documents. There is an interactive means by which comments can be added and responded to on the relevant document. It's also a great place simply to organize content, and to make it available for applications for CRM. The software is continuously being updated and they are very receptive to feedback. Takes no time to set up and is easy to train new users on.
Cons
This may be specifically an admin problem, but I've noticed some problems with action items, where 'Approve for use' will appear twice. Seems like these things do get fixed quite quickly once escalated.
October 2019
Pratik from Jazz Pharmaceuticals
Company Size: 1,001-5,000 employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2019
Veeva Vault Review
A user friendly software for the management of Health Authority Submissions, Correspondences, Quality related documents, eCTD submissions.
Pros
Veeva Vault is a very useful Regulatory Information Management software. It is user friendly and helps in various ways for managing and archiving of the Health Authority submissions, Advertisizing and Promotional materials review and approval, helps to comply with the regulatory requirements.
Cons
It would be good if the software has some ad-ons and more options for Regulatory information management. Otherwise Eva Vault is a very great system.
September 2020
Sydney from Maven
Company Size: 2-10 employees
Industry: Pharmaceuticals
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
Functionality
4.0
September 2020
Great collaborative holistic software
Overall it has been fairly positive, my main pain points are with customer SOP's not the software itself.
Pros
I like how customizable this software is - there are seemingly endless metadata options. Also i really enjoy how holistically it approaches APS development from drafting, referencing, reviewing, layout creation, proofing all the ay too archiving source files - it really does it all.
Cons
Sometimes the help features or FAQ's are not helpful as they are general and a client has often customized their version of Veeva so that the instructions no longer apply and customer service doesn't always have an option.
September 2018
Atul from Sequent India
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
September 2018
Best System for life sciences to manage documents
It is good system for document version control also It have nice developer portal that helps in Integrating it with other systems.
Pros
Security features that you can attach to a document and their version control system that is provided by veeva. You can render any document to Pdf version for reporting purpose. Integration of Veeva is extensively available via API that they provide. Nice system to maintain Quality Complaint process.
Cons
While rendering a document through API it takes very much time to publish documents to other system while Integration.
September 2018
juhi from Quest Solutions
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2018
Manage pharmaceuticals documents using veeva
Experience is good for maintaining documents and integrate it to another System.
Pros
API Integration, Security Features for Documents, Version Control system.
Cons
A document retrieving through API is very time-consuming due to which performance get slower while integration of documents in another system.
December 2019
Anonymous
Company Size: 1,001-5,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Standard for Submissions
Being new to advertising and having to use Veeva frequently, the interface and intuitive quality of Veeva makes it easy to learn and use.
Pros
Veeva is so easy and intuitive to use. The functions are straightforward so it’s easy for beginners to learn the functions of Veeva.
Cons
Unsure how to organize library of references or knowing how clients like to approve of references to use for promotional materials.
October 2019
Shivam from Baxter
Company Size: 501-1,000 employees
Industry: Pharmaceuticals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
October 2019
Amazing Document Control Application
Overall I really like Veeva Vault.it is definitely an effective software to house, store, revise and manage overall documents for an organization. It’s simple and straightforward. Very user friendly.
Pros
Use it to store all documents and is used to manage the versions of these documents. It is easy to route them and has a inbuilt approval system. It can also be synced with Office and email so you can receive notification when the document is issued and effective. It can also be linked to training softwares. We easy to login once password is saved.(Auto login)
Cons
Not too much of a con but something for future improvement. The advanced search feature can be improved upon so as to assist in finding a document faster.
August 2018
Deanna from BVMA
Company Size: 201-500 employees
Industry: Pharmaceuticals
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
August 2018
Intuitive until most recent upgrade
Pros
Mostly intuitive to find and log information. Information seems to flow through system in a helpful manner.
Cons
Recent upgrade made this a little less user friendly. Sync process tends to show some recent glitches as well with calendar functions
May 2019
Stephanie from Pharmaceuticals
Company Size: 1,001-5,000 employees
Industry: Pharmaceuticals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
May 2019
Easy to use
Pros
Super easy to use compared to other products for the same purpose. Easy to navigate and track documents as well.
Cons
Nothing! It's wonderful and has many features other products don't have.
March 2019
Stephen from Pharmaceuticals
Company Size: 1,001-5,000 employees
Industry: Pharmaceuticals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
March 2019
Ideal for clinical regulatory documents
Pros
Version control, review work flow, approval work flow all ensure documents have an audit trail
Cons
Each user needs different level of access