The global pandemic plummeted us into the online space and we urgently needed to address distributing content. Our priority is peace of mind knowing people have got what we need them to have rather than being ferociously restrictive about every single item of content. The makeshift method we previously used gave us no way of proving what people had received, and we had very little control. Now we make our course resources accessible via the portal before, and up to 14 days after each course, so delegates can print off, download or whatever they want (or whatever we allow), then are deactivated as users from our system. This means we can recycle user 'seats' and work within the budget of our user allocations. Being based in UK, although we sell globally, a significant majority of our customers are UK NHS Trusts which have stringent security settings. Previously we had a lot of problems with NHS delegates not being able to access their materials. These problems are now resolved thankfully.

The control dashboard is simple neat and clean and very logical. We love the portal system which you can edit to showcase company branding. We have made it accessible from our website so from a customer point of view everything is integrated and seamless. Watermarking content in user-specific or general ways to suit is brilliant, and checking out that people have got what they need ok for the courses we put on is of massive importance. Probably the best over-arching things are that everything works and the customer support is brilliant.

Don't kid yourself that you'll get the hang of everything within 10 mins of messing around with the settings. You do have to put the time in to get your head round it - but that's less of a 'con' and more a reflection of the eye-watering range of configuration options there are. So you do have to invest some quality time to learn it - but everything you need is there, and it totally works.

The customer service team at Vitrium always responds very quickly to our questions, and thus we can still solve our end-users concerns promptly.

After evaluating different market options, we chose Vitrium to protect our Educational Resources and share with our customers because the implementation process and its use for our end users are amicable while keeping all the security features we need.

There is nothing that I don't like. I love the features they offer such as annotation tools, customized view, and l look forward to the new additions Vitrium will offer.

Satisfied. Customer service is helpful and have been able to resolve most issues quickly.

It is easy to use and does the job it needs to do.

I would like to see more features such as a secure way to put digital files on a thumb-drive or flash card. Also, I would suggest the following for files viewed online to make it function more inline with how adobe acrobat functions. - Add a toolbar button to show one page at a time and allow users to use PgUp/PgDown to flip (no scrolling) to the previous/next page. And make this compatible with a remote. - Add a toolbar button for true full screen mode where even the annotation tools are hidden from view.

Vitrium made it possible for us to work with remote dealers for our products and provide them with an easy-to-use solution. The training and ongoing support we've received from Vitrium has been exemplary, which goes a long way toward inspiring confidence in their product.

We had a very specific need for supplying protected PDF documents to a select audience, and when we researched the various vendors in this space, Vitrium just checked all the boxes. Their software provides the level of protection we need, while still allowing for high-resolution printing without providing uncontrolled access to source documents.

Adding new users and setting up their access to individual documents (and modifying access for existing users) can be somewhat cumbersome; I wouldn't mind seeing Vitrium streamline this somewhat by enhancing the functions available in some dialog boxes.

It is the key factor which enables us to securely leverage our content for customer. It can sometimes prove challenging.

It was easy to use once I had the training required

It was difficult to implement for the team

We were uncertain when going from a standard PDF approach to a more sophisticated digital rights management approach. It was new to us and we were unsure whether it would overly complicate the delivery of content. The people at Vitrium have gone the extra mile to help us out, from the very beginning. Service and access to the employees, even top management, are very important to us. This is something that usually does not happen when working with a big company. Rather than sending large PDFs that some email servers reject, we are now sending a link that provides simple, protected access to our content. We encounter a small customer-related problem from time to time, but the people at Vitrium are quick to help us resolve it. We highly recommend Vitrium without reservation.

Vitrium allows us to create a quick username and password for each customer, which speeds up our delivery process, compared to our previous system. The online web viewer is an easy way for customers to view the report. It also enables viewing on tablet computers.

The user interface does not display the number of devices on which users have accessed a document. That must be done manually by sorting and filtering a spreadsheet for each user and each document. A quick counter on the UI would be ideal, and should be simple to add.

Digital rights management made easy and well as the ability to have DRM on streaming products such as videos.

Single sign on capability, test account included to use in test environments, fantastic customer support from implementation to the end user stage.

For true single sign on DNS routing and web service calls/ urls need to be configured, not a CON so to speak, just something to be aware of.

We have had a great experience in using Vitrium Security to protect documents which we deliver to our customers. Over the past 5+ years, Vitrium has added value to the information which we provide to our clients, and we are very happy with the service.

We appreciate the ease of use and the effectiveness in the protection afforded our documents in using Vitrium Security.

The sole area in which we would like to see improvement is in an easier method for users to select their own user name and password options for viewing documents.

The responsiveness of the Vitrium team has been great, and we have really appreciated their flexibility with our requests as we are all trying to figure out how to best implement their powerful DRM capabilities. Having everything trackable and protected has completely removed awkward NDA conversations about IP that we are still developing.

I guess because it is so applicable to so many ways of doing things, just trying to make sure we are integrating it properly and in conjunction with other aspects of our website development. That's not so much a reflection of Vitrium, though. They've been quite helpful in talking through applications with us.

Vitrium is very easy to use as an administrator as well as a user. I like that we can securely protect our information and view the audit trail of information the users accessed. Vitrium's customer support is very responsive and helpful.

There are occasionally clients that receive a proxy error that cannot be fixed. However, this is not a common occurance.

Excellent platform that has allowed our company to track usage and enforce DRM policies well.

Excellent ability to control and enforce user DRM policies.

They are some customizations that should just be part of the pricetag.

Pretty easy to use from an administrators' point of view. But overall the customer experience has been better with the previous software we've used eg Locklizard - easier to search, download and print etc.

Easy to use for the administrator Multiple formats to share information Can limit number of prints and viewing to comply with British copyright Easy to load documents Easy web access - don't have to download bespoke viewing software Good software processing speeds and reasonable download speeds

Can be difficult for customers to print I have to be careful how I edit a document eg not use crop facility otherwise that hinders printing - eg it prints only one page at a time It is not easy to create reports - at least the customised reports that I would like eg how many items have been ordered/assigned and who ordered them I've not be able to find a way of viewing what a customer has ordered and editing the order (eg view and edit order history)

Vitrium has been a critical part of my business. They have always treated my small business very professionally, as if I was a big business to them. Customer Support is very responsive. Excellent customer support.

Vitrium PDF protection has been a wonderful partner for my business since 2008. They are on top of changes in technology and have been very willing to understand and adapt to the unique requirements of my business. I am glad I chose them when I did.

Only compatible with Adobe Reader because of unique printing requirements. Unique printing requirements also mean that my customers cannot use protectedpdfs on iPads and other tablets.

Multitude of options for users. Manually creating IDs and keys is useful in some cases, integrating with out customer database so users automatically get access to appropriate documents is useful in most others. Downloadable protected PDFs or webviewer based documents used entirely in the browser satisfies almost every customer.

The very rare instance where a system update brings down the system for half an hour to an hour always somehow coincides with when my crankiest customer just happened to try accessing their documents.

We use Vitrium mainly as a client PDF document security solution. It is cost effective, easy to use, with cogent and timely customer support that feels more like a part of your team rather than just another outsourced service run by low level customer service reps. When you need help. You get it directly from people who know the product and that save time, anxiety, and money.

With what it already does so efficiently with documents, would love for Vitrium to develop a multimedia DRM solution that covers audio and video so we wouldn't need to look for a DRM solution with a different company to cover those areas.

Vitrium is able to accommodate some of our business requirements that are enhancements to their product. They are easy to integrate with.

Vitrium should consider enhancing their APIs to allow for bulk processing, as we have run into issues when we submit a large number of API requests. Also, they need to support more PDF readers.

Very positive - we are a long-term client, and the price is very reasonable and fair for the benefits we have experienced. Has been very useful in helping to keep client documents and personal information secure. It just works the way we need it to!

Easy to set up and use. Easy to create log in details Easy to customise use specifically to needs of our company. Reliable company that is helpful when asked.

The way we use it means that the number of users can expand rapidly and removing users can take quite a bit of time.

We needed to publish a protected version of our proprietary works for public review as part of a state-level RFP. The project came to me with less than 2 weeks notice to meet the deadline. Vitrium had us up and operational well before the deadline, and the tools are so effective and easy to use that we intend to keep Virtium for the long term.

Vitrium is easy to use, and can be deployed in less than a week. It secures your content with any number of industry-standard encryption and DRM techniques you select, and give you many options for publishing the secured material, so that you can select the one that's right for you. Compared to offerings from the major players in the DRM space (e.g. the big A), it's quite affordable.

Watermarks can't be easily changed after the documents are loaded - make sure you finalize your watermarks first! Rights management and permissions are a bit less intuitive than I'd have hoped - but I think that's because they're so customizable. Pay close attention during the onboarding.

Excellent product, easy to integrate, Good Admin Tool set, Good WEbViewer tool for clients to personalize their notes. Full fledged futures in the DRM Space

Easy to Integrate. Their API's are the best to integrate seamlessly WebViewer for Document viewing and personalization is best Policy management is Good WaterMarking capabilities are good SSO integration is seamless

If you are looking for only DRM , this is best, else you have to see what can this do. This product has more than what is needed.

The product ability to operate on user's computers without the need to install client software was a driving factor for selecting the product among the competitors. The ability to operate both legacy way (using standard PDF viewer software) and newer way (using HTML5-compliant browsers) was also an important factor for us, as it allowed to support the wide user community without "big switch" at once.

The product has a lot of useful features but the documentation is somewhat lacking. The support staff and product specialists largely compensated for this, but the documentation quality still needs to be improved. As a side note, the product operations require setting up a new site or changing the security posture of the existing site (cross-domain access configuration). We went with the former option. This is not a show-stopper but something that should have been described better in the documentation early on.

I appreciate the great customer service, it's been very smooth to work with this team.

I like that we can see every details of users access to our materials. This helps us know who is viewing, printing, and generally accessing our content. I also love that we can see how far they've scrolled. The detailed tracking and lock down on copy/paste/screenshot are our favorite features.

The general look and feel is dated and it definitely feels like a file cabinet versus an actual platform to use to teach material from.

Over the last six years Vitrium has been a great system that compliments our proprietary web application.

The Web Viewer is an excellent tool that allows our users to quickly view critical PDF documents while preventing them from copy, save and print.

Some of the old tools that Vitrium used to offer are not available any longer.

The ability to manage access to our documents in a very specific way. The DRM for PDFs is very granular. No plugins or proprietary software are required. The web viewer is brilliant and brings our documents to any device while still maintaining control.

It is possible to defeat the DRM for PDFs, although this is not trivial or quick. It suits our product perfectly, because it does not contain sensitive information, but instead hundreds of pages of proprietary images. Removing the DRM from all these pages is unfeasible. However, if you are protecting short, sensitive documents, you are better off using the web viewer, whose DRM can't be defeated.

The assets that are included in the product are subjected to be sold so, it's required to have them protected and this is why Vitrium is used.

The core feature which is the DRM where assets are correctly protected, access to them are fully controlled, even when they are downloaded.

The correlation ID, it's possible to retrieve a document by the provided external key - while protecting it - but it's not possible to view that document with that external key.

My company uses Vitirum to encrypt sensitive reports and send them to our clients. We are a consulting company specializing in IT Security and HIPAA Compliance.

I like that this is a very easy method for our customers to use, unlike other methods I have employed in the past I never have customers coming back to me with issues or complaints.

I don't like that we have to be the one to set the password for the client, each client should be able to change the password on their first login when we create an account. Also we should be able to revoke access to a document once sent to one user without revoking all users rights. Lastly, I would like permissions to be more granular. It would be nice to be able to give customers the ability to print without giving them the ability to edit the document.