--- title: "Wix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Wix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Wix is a good fit for you!" source_url: "https://www.softwareadvice.com/cms/wix-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SEO Software](https://www.softwareadvice.com/marketing/seo-platform-comparison/) / [Wix](https://www.softwareadvice.com/crm/wix-profile/) / Wix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/wix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/wix-profile/alternatives/) # Wix User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 10,768 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.2/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 6,127 reviews (57%) - 4 stars: 3,363 reviews (31%) - 3 stars: 1,035 reviews (10%) - 2 stars: 165 reviews (2%) - 1 star: 78 reviews (1%) ### Most mentioned pros - It gives me that flexibility to customize my website, add blogs, photos and business tools all in one place while still keeping things user friendly. - They answer questions quickly and strive to make the client happy by providing choices, reviewing site traffic, offering plans within budget, and ensuring positive interactions. - The tools are straightforward, the design options are professional, and it allows you to maintain control over your site without needing a developer. While there are a few limitations with advanced customization, it’s a great all-in-one solution for businesses that want a strong online presence without a complicated setup. ### Most mentioned cons - Worse still, Wix completely fails to remember where you were a few seconds ago. If you are placing multiple images from the same folder onto a page, you have to manually drill down through those exact same three levels of folders time and time again. - We also tried to get a straight answer on how much we pay for operating on WIX (Subscriptions, emailing add-ons, user add-ons, surcharges, etc) and there was just no way for anyone to answer. - Wix’s biggest drawbacks are its template limitations — once your site is published, you can’t switch to a new design without rebuilding. ## Wix customer reviews Showing reviews 1-25 of 10,768 (page 1). ### Website for starters - Overall rating: 3/5 - Reviewer: Doga I. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Easy to manage, easy navigation on dashboards. A good website platform for starters if you are just building a new website for your business. #### Cons Not the best in SEO and design features. Difficult to create a truly custom and standout website due to the features. --- ### Superb Product - Overall rating: 5/5 - Reviewer: Suphotjana P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally very good indeed, with great customer service and a superb product. This gives my business the tools it needs to create our online content. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, competitively priced and has some very high end features that we find very useful. The mobile integration is particularly useful, and some amazing content can be produced very quickly. #### Cons Some of the menus can sometimes be a bit irritating.t in AI it can produce some very Americanised results which are not appropriate for my UK based business. #### Reasons for choosing Wix Better value, more feature rich and far more inline with what I needed for my business. --- ### Wix Way or That - Overall rating: 3/5 - Reviewer: Tyler C. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Still think its great for most uses, i will continue to use it when it is called for and the end results are fantastic #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I still think the platform works nicely and is userfriendly without sacrificing features along the wy #### Cons Mobile admin and editing is rough at best. This Definitely wasnt built with the mobile developer in mind #### Reasons for choosing Wix More user friendly. Go daddy also seems more expensive for the same functionality. --- ### Outstanding platform completely marred by a catastrophic support escalation pipeline - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Historically, it has been a 5/5 product that I highly recommended. However, this current breakdown with technical support engineering—coupled with long ticket wait times while a live site is dark—has severely strained our relationship with a major client. It takes excessive pushing and demanding a live supervisor to get critical bugs flagged for actual attention. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Up until this week, my experience with Wix has been outstanding. The platform is incredibly intuitive, features excellent ease of use, and has provided solid hosting value for money over the years. Building and launching sites is typically a seamless process. #### Cons The technical escalation pipeline is a total black hole if you encounter a systemic backend bug. We are currently dealing with a critical issue where an automated internal queue has completely frozen our client's site's SSL certificate deployment. Finding out from a supervisor that our high-priority engineering ticket sat completely untouched in a queue for 15 hours while a major client's site remained completely down globally is unacceptable. Frontline chat support is polite, but they lack the tools to fix backend database or network loop errors quickly. #### Reasons for switching to Wix Wix Studio Functionality and the ability to create business profile to handle client sites. --- ### It's about as good as it gets (which is a lowish bar) - Overall rating: 4/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It's very good for what it does. Design interface is intuitive, and the features are robust. I feel like it could be yet more intuitive to be inline with current AI standards. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is better than most at what it does. I am, for the first time, proud of a site I designed myself. #### Cons Inability for support to actually help fix a problem. It was disappointing to learn that they literally cannot fix your problem. #### Reasons for switching to Wix Squarespace was utterly frustrating. Good switch. --- ### Wix Review - Overall rating: 4/5 - Reviewer: isaac g. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It enables people with little knowledge on websites to create their own website at the flick of their wrist. #### Cons It's a different beast from wordpress, in a sense, while being the same. Wix allows users to forego the time needed to learn the platform like wordpress does. The con, though, is that Wix doesn't let you just take everything and ditch them. You are tied to them. #### Reasons for switching to Wix Our wordpress design was implemented 10+ years ago and was already dated when it was released. I wanted a whole fresh new start and wasn't a fan of wordpress to begin with. --- ### review on wix - Overall rating: 5/5 - Reviewer: Gary A W. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Wix is one of the most flexible visual website builders available, offering complete drag-and-drop freedom that makes it exceptionally user-friendly for non-technical creators. However, that total visual control comes with compromises in mobile optimization, template flexibility, and performance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Complete Design Freedom: The drag-and-drop editor gives absolute control over the page layout. Unlike structured grid builders, you can place text, images, and buttons anywhere on the screen without touching a line of code. Forbes + 1 No Technical Setup Required: Web hosting, domain registration, SSL certificates, and site security are all managed automatically, making launch stress-free. Enzuzo Massive Template Selection: Access to over 800 modern, industry-specific templates provides a strong foundation for any project without having to build from a blank page. Built-In Business Tools: All essential features—from email marketing and SEO setup guides to online bookings and payment processing—are integrated right into the native dashboard. #### Cons Permanent Template Choice: Once a template is selected and the site is built, switching to a new template isn't possible without manually transferring content to a new design. Mobile Layout Adjustments: While the desktop editor allows total freedom, the automatic mobile conversion often requires manual tweaking and reordering to look right on smartphones. Slower Site Speeds: The absolute drag-and-drop flexibility creates heavier page code, which can result in slower loading times compared to cleaner, performance-focused platforms. Platform Lock-In: Exporting a website or its underlying code off Wix is not supported, making it difficult to migrate to another host or platform down the road. --- ### An All-in-One Powerhouse with Outstanding Partner Support - Overall rating: 5/5 - Reviewer: Alona K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Wix has been outstanding. Being a member of their Partner Program allows me to grow my business alongside them. A special shout-out goes to their Customer Support and Advanced Partner Teams — whenever a complex issue or a backend glitch arises, they handle it incredibly fast, professionally, and transparently. It’s a reliable all-in-one platform for both beginners and professional web design agencies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a Wix Partner, I absolutely love the flexibility and speed of deployment that the platform offers. Wix Studio and standard editor options allow me to build stunning, responsive websites for various client industries without long development cycles. The ecosystem is very mature — from marketing tools to e-commerce features, everything is built-in and works smoothly. #### Cons Sometimes the dashboard analytics or backend earnings overview tabs can have temporary propagation or syncing delays, which can be slightly confusing at first glance. However, these minor display issues are rare and never affect the actual performance or security of the live client websites. --- ### "Easy to Use, But Watch Out for Renewal Costs" - Overall rating: 5/5 - Reviewer: Marquita V. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wix offers a highly flexible and intuitive website-building experience, featuring a robust drag-and-drop editor, an extensive library of templates, and innovative AI integration that simplifies the design process. While the platform is ideal for beginners, some users may encounter occasional performance latency within the classic editor, as well as functional constraints when attempting to transition between templates or scale sophisticated back-end operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform provides complete drag-and-drop flexibility, allowing for the precise placement of visual and textual elements. It offers an extensive library of over 800 professional templates tailored to a wide range of industries. The integrated App Market enables seamless, one-click implementation of essential tools such as booking systems, forums, event ticketing, and live chat. Furthermore, the built-in SEO tools generate personalized, step-by-step checklists to accelerate Google indexing. The intuitive setup process facilitates the creation of a fully functional, customized website in minutes, and the free-tier model allows users to build, test, and publish a site without requiring an initial credit card commitment. #### Cons Locks you into your chosen theme, requiring a total rebuild if you want to switch layouts later. Requires manual tweaking on a second editor screen to ensure the desktop design looks good on phones. Prevents you from exporting your website code or database to host it on another platform like WordPress. --- ### Simple Website Builder for Marketing Teams - Overall rating: 4/5 - Reviewer: Vijay G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In terms of the performance of Wix as a website building platform it has performed well in generating effective looking sites quickly so it can come in as a real advantage for marketers who work quickly, who can launch campaigns online without a technical hold up and will keep their websites slick. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Wix has made landing pages so simple to build and edit without the help of a developer. The drag-and-drop editor is seamless to use, there’s a multitude of slick modern-looking templates available, and building in custom forms or the like is incredibly easy. It saves a tonne of time when we need to get campaigns off the ground or edit anything on content. #### Cons It’s perfect for basic websites that are focused solely on marketing. However, when it comes to using more sophisticated functionalities, it feels restrictive. For growth you’d struggle to add custom features like more advanced layouts to more developer focused. --- ### Wix makes you a Wiz - Overall rating: 5/5 - Reviewer: Maria N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Wix to be honest. They even provide templates that look appealing and professional. You're doing all the work populating the site but you're in great hands. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I absolutely love about Wix is the ease of use to create incredibly fast and professional website presence. #### Cons Price is a big deal for a small business like mine. But I'm able to customize modules that at one point I can turn on. #### Reasons for choosing Wix I opted for Wix because it was just so much easier --- ### Excellent company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent features and customer support. They knew how to help with every question I had. She even sent me links to the process of what I needed done to get my other sites domain from a different company to this new site with them. Their features/options to build your site are excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All their features on there web sites to change and mange how you want your site to look and option for your customers #### Cons Haven't seen or came across any. If I do run into a problem I know that they will be there to help resolive it. #### Reasons for switching to Wix Better customer support and more user friendly site --- ### Switch to Wix and get rid of your shady web developer - Overall rating: 5/5 - Reviewer: Zach L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience with Wix has been outstanding. I can manage everything myself. Web developers are shady. If you don't speak their language, they'll take advantage of you. With Wix, I barely have to deal with them anymore. I keep a guy on retainer for major stuff, but today I was able to resolve my issue with your customer support rep. I didn't need to call the developer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've used WordPress, GHL, pretty much every CRM platform and/or web design platform. They're complicated and require a full-time developer. Wix has all the necessary features and I am able to manage it entirely myself. The reason web developers recommend other platforms is because they require coding and expertise. I'm a chiropractor and I can manage everything within my Wix account. And if I can't, I hop on a chat and they walk me through it. I just got off a chat with [sensitive content hidden] . Spent 15 min with him and he fixed my email issue in addition to cleaning up my email list to improve deliverability. #### Cons I don't like some of the a la cart stuff. I just had to buy additional social media posts. It wasn't expensive, but it was annoying. #### Reasons for switching to Wix Too complicated. I had to rely on my developers. With Wix, I don't have to. --- ### greatest platform!!! - Overall rating: 5/5 - Reviewer: Benjamin H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered This review is for [sensitive content hidden] went above and beyond 199% more than any customer service agent ANYWHERE I have ever spoken with, He literally helped me correct by Godaddy linking of my business account and even made every complication i had resolved and possible! My client needed a specific situation setup for the Cmap and all the TXT setups but he made it so easy, HE flooded my spirit with Joy and i felt conneccted and heartfelt kind generous caring help from him and it was the most beneficial learning experience. Thank you for teaching me but being like a real interpersonally skilled genuine person with such amazing character as a whole! GOD BLESS YOU and may your prayers be answered! SO MUCH! THANK YOU ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Reasons for choosing Wix Godaddy is great! But It is not very efficient for managing a store and is very basic. #### Reasons for switching to Wix Too expensive and no updates to third partyt plugins alwasy changing --- ### WIX is the "Poster Child" for Customer Service! - Overall rating: 5/5 - Reviewer: Steve P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Every time, the overall experience with WIX is 10 out of 10. I deal with other digital marketing technology suppliers, and they can't measure up to WIX when it comes to customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm a large user of WIX products and I can tell you that their strong customer service is as big of a reason for that as the website design software. I feel WIX should write the book on top quality customer service across the board. With my many clients, I've relied on the service experts more than I can count and every time a solution was made. They care about your needs, every time! #### Cons The AI Customer Care system can tend to drag on with no real solution, but articles you can read. Most of my needs are more specific than an article topic. #### Reasons for choosing Wix Didn't find anything that gave me the confidence that a change was needed. Plus, the stability of knowing the WIX services and that I could depend on them, no matter what a client's need would be. #### Reasons for switching to Wix It was client driven as they were on those systems and had issues. Switching them to a WIX based digital marketing solution cleared up those issues. --- ### Awesome versatility of application and real human tech support - Overall rating: 5/5 - Reviewer: Leah A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Great! I've had to rebuild my entire website because the last company I was using for years switched everything to be run by AI. And it crashed my search engine position. And just about killed my business entirely. Coming over to WIX was a challenge because I had to start over from scratch. But there are so many more options with WIX than with their competitors. It's a little mind blowing. In a good way. There's a bit of a learning curve. But I don't mind it at all. It makes me a better business owner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm amazed at the versatility of what is available. I also am extremely satisfied with their customer and tech support. Unlike other companies that are using AI in place of actual human beings. I don't spend hours as their AI test subject while my online business goes down the tubes. They have actual knowledgeable people there to help. #### Cons It takes time to learn the system because there's a lot there. But that's not a bad thing really. Other companies have dumbed things to a point that the applications don't function well. I'm grateful that I have the option of learning this application and that it actually does what is sets out to do. #### Reasons for choosing Wix I've used WIX briefly in the past. And their web design program was less restrictive. #### Reasons for switching to Wix They are running everything with AI now. And they didn't bother to test it out to see what would happen. It crashed my search engine listings by the way AI is not posting the URL. It's bad. And you can't really speak to a person. Their tech support never gets back to you. Even when you outline what the problem in and how to fix it. They just ignore you. They want you to spend $700 a month with their consulting people to fix their destruction of your business by what they've done to your online presence. --- ### THANK YOU [sensitive content hidden] Great customer support today!! - Overall rating: 5/5 - Reviewer: Marina T. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Frustrating before today. My customer service rep [sensitive content hidden] gave me some hope and gave me faith that WIX may just work for me. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros [sensitive content hidden]!!! OMG...thank you so much. It is so frustrating when you are trying to do changes on your website. AI and auto answers are incomplete and/or incorrect. [sensitive content hidden] was AMAZING!! Spent the time, explained everything to me on a chat that I could screenshot and find the right places to go. Even came back to check on me to make sure I wouldn't loose the feed. This is the first time EVER, I have been so happy with online support from ANY company! [sensitive content hidden] , if I ever have an issue, I will request you again. I should have gotten a last name. THANK YOU for your help today. I am beyond impressed with your level of service. #### Cons I don't find it user friendly to do simple tasks. I am an artist. Not a website builder. Drag and drop would be the easiest, and/or make the task buttons easier to find. #### Reasons for choosing Wix I used Weebly for years and they had zero customer support. Zero ways to reach a representative. #### Reasons for switching to Wix I couldn't get any customer service EVER. Being able to contact an actual human being is critical. --- ### Many Options For A Business Website - Overall rating: 5/5 - Reviewer: Trish R. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed using it and learning just how complex it is with all that is included. I started out just trying to sell digital products, then I decided I might as well open up the members and groups too. I think if people can actually find it that they would enjoy it. I am still learning and might do a few more changes to it. All the options within WIX makes it interesting. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is fairly easy to learn how to use it. The customer support is very good. There is some bugs in the transaction of google ads in relation to pausing and starting it back on. The features like embedding video's is great. The fact that you can have members and groups is an added bonus. The price is pretty good and if I can ever get people coming to the site I think my business and marketing will work great. I love that everything works well. #### Cons finding things for instance when I want to go to a certain part like in google ads, it is not always where I thought it was. The search bar should be more specific for finding areas of the site editor because that can really be a problem. --- ### A Platform That Thinks With You - Overall rating: 5/5 - Reviewer: Krishna V. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I liked that Wix feels less like software and more like a creative space. Instead of forcing you to adapt to it, it adapts to how you think and build. The experience felt fluid, which made the process surprisingly enjoyable rather than task-oriented. What I appreciated most about Wix was how effortlessly it balances structure and freedom—you’re guided, but never boxed in. That’s a rare combination. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What stood out to me most about Wix was how it quietly removes the intimidation from building a website. It doesn’t just give you tools; it kind of anticipates what you’re trying to do and smooths the path. I also liked how it lets creativity lead without constantly reminding you of technical limits. #### Cons At times, the platform felt almost too open-ended—without clear boundaries, small design decisions started taking more time than expected. --- ### Great website resource! - Overall rating: 5/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Wix was positive. The platform is easy to navigate, and its drag-and-drop editor makes creating a professional-looking website simple, even for users with little or no web design experience. It offers a good selection of templates and useful built-in features that streamline the website-building process. While there are some limitations with advanced customization and pricing for premium features, Wix is a reliable and user-friendly platform that is well suited for individuals and small businesses looking to build a website quickly and efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Wix was how easy it was to use. The drag-and-drop editor made it simple to create and customize pages without needing any coding experience. It also offers a wide variety of professional templates and built-in features, such as SEO tools, e-commerce options, and mobile optimization, making it convenient to build and manage a website in one place. Overall, Wix provides a user-friendly experience that is suitable for both beginners and more experienced users. #### Cons What I liked least about Wix was that it can feel limiting as a website grows or requires more advanced customization. Some design features and functionality are restricted compared to fully customizable platforms, and switching templates after a site is created is not easy. Additionally, some advanced features require higher-tier paid plans, which can increase the overall cost over time. --- ### Wix.com Review - Overall rating: 5/5 - Reviewer: Krystal C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Wix.com is just a good website to use if you want create your own website for your business and market your business to grow your business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i love about wix.com is i can create my own website anyway i want.Wix is very ease of use and i love that the site is a good value for my money with out any bugs and issues.Wix is is a good website for business and marketing.When i am promoting my business. #### Cons What i least like about the website wix.com is not one thing i do not like about the website.The website has good customer support when ask something about the website.I love the features on wix.com like video and image because i can add a image with a video to my created website all with the use of wix.com. --- ### [sensitive content hidden] at live customer support was awesome!!! - Overall rating: 5/5 - Reviewer: Mark F. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I am not a computer guy. I'm a fisherman who makes tackle and needs a website to make my custom made tackle available to the public. Wix is helping me to make that happen. The inherent learning curve is the tricky part for me. [sensitive content hidden] helped me resolve an ongoing issue that I could not resolve myself. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros live customer support. [sensitive content hidden] was excellent at helping me resolve my logo difficulties and confusion. 11111 #### Cons AI help chat was more confusing than helpful. AI simply repeats itself with previous responses which were not helpful. I never downloaded my logo with my paid plan, but AI wasn't able to rectify that missed step. As a result, I was stuck with a PNG logo file that was worthless. After reaching a human support tech, the process was simple and direct with a precise answer. AI lacks the ability to identify overlooked or missed steps when working with the website in some cases. --- ### WIX is the BEST! - Overall rating: 5/5 - Reviewer: Levi W. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Great, I have built a solid business from my Wix site. I am able to continue to create new offerings and better ways for my customer to interact with me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service Agents are very helpful. Wix continues to improve their service, enabling me to run a smooth experience for my customers. #### Cons My emails go to spam. I tried to pay for mail chimp, and trying to incorporate the app crashed my site and it was down for over a week before I could get it up and running again. All of this would be prevented if my emails from wix went to the receivers inbox rather than spam. --- ### It functions and hasn't broken my website - Overall rating: 5/5 - Reviewer: Cody F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It saves me from spending hours writing code in react etc. I used to spend 40 hours and now I spend 10 hours so I can leave work earlier. the seo management is built into the platform so I do not have to purchase additional tools. marketers can change their own content without messing up my layouts which is crazy. it allows my clients to bridge the gap between hiring a full developer team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am working out of this squeaky chair right now and I need to wrap this up asap before my next call. If I mess up the design (which I always do) I can restore everything with two clicks thanks to the backups. It does not seem like a standard drag and drop tool and to be honest, their uptime has been exactly what they said it would be. #### Cons The 60 max cms field limit is a complete disaster when you start to build large projects. I am sick of dealing with this, I had to refactor an entire site three different times due to these ridiculous field limits, which is why I almost quit. How can I create a dropdown that fills the screen without some "hack" (100vw etc)? It cost way too much money now and they continue to raise the price by 20% each year with absolutely no explanation for the increase. --- ### FINALLY GOT THE RIGHT SUPPORT STAFF MEMBER [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Dr Linda F W. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I hate going through AI to get to Support Staff and I loathe that WIX makes i so difficult to manually update DNS records on their site. I could have resolved my problem weeks ago had this not been the case. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros [sensitive content hidden] from the Support Staff quickly resolved an site connection issue I'd had for over a month. After having previously contacted support, I got no resolution after multiple failed attempts at connect the site. #### Cons It took too many AI Customer Service chats and unkept promises to elevate the problem before finally getting a resolution. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/wix-profile/reviews/?page=2) --- Wix Reviews, Pros and Cons - 2026 Software Advice