All Adobe Workfront Reviews

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Jeffrey

201 - 500 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed May 2021

Great project management for creative and marketing departments

User Profile

Sophie

Verified reviewer

Non-Profit Organization Management, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2019

Yes!!!!!!!!!!

Very satisfactory. Can’t imagine another product meeting the needs of our org with so many workflows and such complex data needs. Incredible customer service and training resources. Incredibly helpful annual conference for users and potential buyers.

PROS

Workfront is a fantastic, adaptable project and resource management system. If you have diverse needs across your org or company, it is the product for you. It can be fully adapted to very disparate teams. I find new features and functionality every day.

CONS

Because it’s so able-to-be-tailored, a high-quality implementation can take a looong time, but their implementation services are fantastic

Reason for choosing Adobe Workfront

Instead of Mavenlink- Very flexible on license structuring and pricing, more integrations Instead of Wrike- we needed something more complex, but Wrike is great if you don’t

User Profile

Shayla

Verified reviewer

Internet, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Workfront simplifies project and job routing

I use Workfront on a daily basis, for the better part of each day. When I submit proofs to clients, they have the option to read the proof, make any comments or suggestions they have, or decide whether or not the proof should be authorized. The tools that are located at the top of the page may be used by the customer with ease to highlight or point to what they want altered.

PROS

I enjoy that the dashboard makes it simple to view the tasks on which I have been tasked to work as well as the due dates for those projects. I am able to view the approvals that are waiting, as well as my to-do list, which helps me keep my job on track.

CONS

The calendar function on their website is not to my liking. It does not function very well, and it makes it tough to view your projects within a monthly timeline, which is something that is incredibly crucial for a content team to achieve.

Reasons for switching to Adobe Workfront

The capacity to inspect each project, as well as examine time sheets for staff members and conveniently track time spent on different projects. The ease with which one may connect with customers, sales representatives, and those working in graphics is the most significant advantage. It helps job life run easier.

Lisbeth

Verified reviewer

Civil Engineering, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

Easy to use and essential tool

At the beginning it was difficult for our company to adapt to its use, but with time it became a management support.

PROS

The best thing is the centralization of the work, from there you can share files, comments and more. It also optimizes the work of the group by properly managing resources, costs and time.

CONS

As it is a management software, its implementation should have a short adaptation process. In addition, the cost limits its participation to small companies.

Shannon

Verified reviewer

Financial Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2019

Workflow Management and More

Overall Workfront has helped our organization by helping to create a repeatable process with workflows to teams we've chosen. We can now differentiate between low complexity and med/high complexity work. We can measure incoming work because ALL work comes in as a task. Workfront serves as the one source of truth to find marketing work and final files. Hours are now measurable, ready to start tasks by team or department are easy to view. API usage has tremendously enhanced our experience as well.

PROS

The customizability of the platform is amazing. Based on the functionality of the tool, we created customized request queues and forms, and customized project templates for a consistent process. All work flows from an initial request and ends with project completion. Assignments are easily made due to the preassigned job roles on each task in templates. Also, the reporting feature is fantastic. We create reports and dashboards for Team Leads, Requesters, Workers, Executives to show them the data that's meaningful to them.

CONS

User experience is a problem for us. Depending on the job someone is doing, using the tool correctly can be confusing. We've had to change the process to stop using issues because users couldnt remember to create the issues on a task level but put them on a project level. These issues were then hidden and timelines not altered by the issue. Users have a hard time with understanding documents on a task vs documents on a project level. This caused a lot of problems in our organization so we changed our process to move task documents tab from the higher level and instruct users to only use documents on a project level. Timeline maintenance is also a major issue for our teams. Project Managers who own 70 projects cannot adjust timelines on the daily. As an organization we do not want to use projected completion date because it has given workers the idea that tasks were still on time although they were quite late. We rely solely on the task Planned Start and Planned Completion dates. Finally, since we use documents on the project level only, users must remember to work in documents then go to the task to mark it complete. There should be a popup on documents that when you version the document or make an update on the document level a popup will ask if you want to mark a task complete so users can complete the task while in the document area.

Reason for choosing Adobe Workfront

Work visibility, templates, custom forms, reporting, dashboards.

Sai

Verified reviewer

Internet, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2023

Enables efficiency and productivity

The experience has been incredible for powering projects efficiently

PROS

Adobe Workfront is a great platform for increasing collaboration, planning projects, and execute programs in a timely manner. It is a great tool for enterprise clients. AI powered workflows are a game changer.

CONS

The platform and all the services can be pricey.

Reasons for switching to Adobe Workfront

Recommendation from partners and other users

User Profile

Becky

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

Manage many projects from one place with Workfront

Given that the majority of our department's employees work from home, having a centralized hub where everyone's current and completed projects are accessible is invaluable.

PROS

The ability to delegate work and track progress without micromanaging is a huge time saver for me when managing large projects or initiatives. I can attest to the usefulness of a request queue; it has allowed my team to better manage incoming job requests and distribute resources accordingly.

CONS

The complexity of Workfront's user interface and processes can make it difficult to implement efficiently. The high price tag comes with little opportunities for personalization.

Reasons for switching to Adobe Workfront

This helps me organize the project and stay on top of my due dates. Gantt charts show me the state of each task, and I can use those to compile reports and analyze the data.

Zanele

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Super Happy with Adobe Workfront

Very happy as it provides real time information which keeps me up to speed with all my work.

PROS

It Has helpful proofing system, numerous integrations and super reporting capabilities, which allows users to work with ease.

CONS

Learning how it works can take a bit of time and can be bit confusing on how to perform some of the actions on the software.

Filipe

Automotive, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2023

AW Review

PROS

It's interface is super user friendly, it was easy for my colleagues to understand in the first minute of use. Easy to find the buttons for what we need in PM. Great for medium/small projects

CONS

the price might be a little to high compared with other softwares. That being said other softwares offer more features for the same amount of money but they are less intuitive.

Tina

Financial Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Great tool to manage projects and tasks

PROS

Great tool to use tracking projects and tasks. It supports different teams to work closely together for the same projects.

CONS

It's not very easy to use it at the beginning, and sometimes I received way many notification from projects not related to me

Lucia

Automotive, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

A very useful program to speed up teamwork

You can access different projects remotely and have precise monitoring of the different projects, which makes it tremendously positive for teamwork and to see where each project is.

PROS

It is a tremendously useful tool to streamline and facilitate teamwork. It helps to save time in the different projects and to make the work more efficient.

CONS

So far I have not found a negative point in this program. in fact, I keep learning different utilities every day with this program.

Anonymous

5,001-10,000 employees

Used daily for more than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2021

Frustrating Software That You Have to Bend to Your Needs

Workfront was designed to allow us to track time and build support queues. The goal was to have one system that could be modified to many different teams.

PROS

The time tracking functionality is really good. It breaks out time by day and by project / task. It's easy to generate reports based on the breakdown, not only for personal use but also for management.

CONS

The software is so incredibly frustrating. it is powerful, but only if you're really willing to sit with it and forecefully bend it to your needs. Some of the decisions they made in software design and logic, literally make no sense. some things are intuitive, and then other things aren't intuitive at all. I think for me the biggest issue is lack of consistency with ease of use and the product itself. It also gets confusing with the different levels and their hierarchical order, which I think even they get lost in sometimes themselves. There is a community of users, and I will say that the official help documentation has improved greatly over the past few years. But a lot of it was trial and error. The only reason I was involved is because higher management had made the decision to use this product without really considering the users and the rollout team.

Reasons for switching to Adobe Workfront

Senior management thought this tool would be more user-friendly

Gaurav

Food & Beverages, 5,001-10,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed June 2020

Project Management made easy

After using Workfront, I was able to focus on completing my analytics projects in time and reduced time wasting in finding what my tasks were by searching for emails where tasks were originally requested. I was able to successfully document progress I made on various marketing projects and review it with my manager. So, avoided wastage of time and paper when reviewing progress of my work. This reporting capability of Workfront also helped my manager provide budget and resources support, when needed.

PROS

I use Workfront software to manage my analytics workflow which is part of the larger marketing campaign projects. My favorite feature of Workfront is its ability to search all projects by specific keywords such as name of vendor, product or brand which my marketing team is trying to promote. And, the feature of summarizing all the projects in one page with my name assigned to them. So, I can quickly find a project I need to work on as well as prioritize it. I also like the feature of getting an update in my email that a new project has been assigned to me by my marketing team, so I know I need to start working on a new project. Support is great. All these features make me more productive in my role of a web analyst.

CONS

Workfront interface is not very user friendly so it takes time for a newbie to first train on it before adopting it. The scale of project completion from 0% to 100% is not very accurate because I had to leave it on 0% for some of my projects for me to know that those projects are not complete before moving on to the next set of new projects. I was unable to print the milestone report so I could share it with executives. I also struggled with the limited ability to globalize the comments, so I was having a tough time tracking a conversation.

Reason for choosing Adobe Workfront

I chose Workfront over this alternative product because of its ability to report on project progress.

Lydia

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Workfront

The biggest plus is how easy it is to communicate with clients, sales reps, and the graphics department. It makes work life run easier.

PROS

I use Workfront everyday- most of the day. When I send clients proofs they can open the proof, comment with all the changes they may want or make a decision of approved. The client can easily use the tools at the top of the page to highlight or point to what they want changed. The client can ask us questions and we can answer them all in the same place. Sales Reps. and assistants can also comment or ask the client questions in the same manor. Clients and Sales Reps. can also download the app to their phones and use this software anywhere and anytime. Very user friendly and easy to explain to new clients even over the phone. I love how you can add client email and info so you don't have to remember all the client email to send to each client. All you have to do is type the business name into the software and the clients emails will pop up for you to select. I also love how it time stamps all activity and tell you who made the activity. Sometimes clients will put in changes after we have gone to print and want a rebate because the change was not done. However, now we can see that the change came in after the dateline. Another very convent feature is that you can attach documents like pictures or anything you may want in your ad. From there you can easily download whatever has been attach and us it. This software is the most user friendly and convent than any other software I have used. I love how the comment part is so easy to look at and the tools are great!!!

CONS

I truly have no cons. Sometimes there are up-dates at inconvenient times but I don't consider that a con its just part of the deal. I worst thing I can say is a couple times of year we have a client or Sales Rep. that has a problem with the app. However, the problem is usually fix that same day and sometimes it is user error and not the program at all.

Anonymous

1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Adobe Workfront: A comprehensive project management solution with a high price tag

Overall, Adobe Workfront is a comprehensive project management solution that offers a range of tools to help businesses manage their projects efficiently. However, the high price tag and complex pricing structure may make it less accessible to smaller businesses, and the steep learning curve may require additional investment in training.

PROS

Comprehensive feature set: Adobe Workfront offers a comprehensive set of features, including project management, resource management, task management, collaboration tools, and reporting.Customizable workflows: Users can create custom workflows that suit their specific needs, making it easy to automate processes and save time.Integration with other tools: Adobe Workfront integrates with other Adobe tools such as Adobe Creative Cloud and Adobe Experience Cloud, as well as other third-party applications, allowing users to streamline their workflows.Good customer support: Adobe Workfront offers good customer support, with a range of resources available, including a knowledge base, training videos, and email support.

CONS

Expensive: Adobe Workfront is one of the most expensive project management solutions on the market, making it less accessible to smaller businesses.Steep learning curve: The software can take some time to learn, and users may need to invest in training to get the most out of the product.Limited customization options: While users can customize workflows, the overall appearance and layout of the software cannot be customized.Complex pricing structure: The pricing structure can be complex, with additional costs for certain features, making it difficult to calculate the total cost of ownership.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Big Fan

I started as a planner and then got promoted to a Marketing Project Manager and became the System Admin. Over time I've noticed people staying on track of their assignments better and knowing overall deadlines. Also all communication for the project lives in one place for everyone on the project, so you don't have to be worried about falling out of the loop via emails like before. User adoption is up thanks to great boot camp training for me as a system admin.

PROS

I really like the organizational elements. Building templates takes a lot of time, but once they're built, it makes it easy for bulk editing and converting requests into projects. When it was first implemented, the company wasn't on board outside of the Marketing department. After attending Admin Boot Camp, I created a staff training program and now user adoption is much higher. I especially love the legacy of projects. You can refer to previous years for recurring events/projects. Your support team is very nice and professional. Lately your team has offered calls after submitting tickets which I greatly appreciate it. It makes it much clearer on both ends. Also love that all documents, updates, etc. live in one place and not in dozens of offline emails!

CONS

The new Home isn't fantastic. There are still a lot of limitations, so the number of clicks are still the same as the legacy version. For example, if they want to refer to a document in the task, they have to click into the task. Also, there's difficulty in seeing all updates made in the task so if you need to reply to a thread, you can't do it. At least our users can't.

Rabie

Design, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Workfront lets you manage numerous projects from a single location

Our department has a large number of remote workers, so having a central hub where all of the ongoing and finished projects are accessible is invaluable.

PROS

Scalability is one of Adobe Workfront's best features. It is made to easily adapt to changes in your business and to be able to support teams of any size and complexity. This makes it ideal for teams that develop and change over time. The software has a ton of features that make it simple to manage and keep track of projects and is incredibly user-friendly. It also has a strong reporting system that can assist you in finding areas that need improvement right away. Last but not least, Adobe Workfront has top-notch customer service and a skilled support staff that can assist you if you ever need it.

CONS

I don't particularly enjoy a few aspects of Adobe Workfront. First of all, some users may find the pricing model difficult to understand, especially if they are unfamiliar with project management software. The platform provides a wide range of features, but some of them might be redundant or unnecessary for particular teams or businesses. Adobe Workfront may also have some restrictions in terms of user adoption and software integrations given that it is a relatively new platform.

Sher Mohammed

Automotive, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Adobe Workfront

The general involvement in Adobe Workfront is by and large sure. Clients value the stage's vigorous venture and the executive's highlights, including task following, asset the board, and coordinated effort apparatuses. The capacity to modify work processes and incorporate task-related exercises is many times seen as a significant advantage. While there might be an expectation to learn and adapt related to the stage, we view it as a significant instrument for smoothing out the project and the executive's processes and improving group efficiency.

PROS

One perspective that clients frequently value about Adobe Workfront is its complete arrangement of elements for the project the executives. Clients find the stage powerful and flexible, offering functionalities, for example, task following, asset the executives, joint effort instruments, and adjustable work processes. The capacity to smooth out and unify project-related exercises in a solitary stage is much of the time commended as a significant benefit of Adobe Workfront.

CONS

An expected disadvantage of Adobe Workfront is the expectation to learn and adapt related to the stage. Because of its broad list of capabilities and customization choices, it might require some investment for clients to actually completely get a handle on and use every one of the functionalities. Moreover, a few clients have referenced that the evaluating design of Adobe Workfront can be a piece complex, contingent upon the particular necessities and prerequisites of an association.

Vic

Utilities, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE