As a coaching management system, it serves to plan, organize but above all, follow up on clients, their goals, their progress processes, allowing them to measure achievements. Something I like is the report that can be made of the process of each client, making a detailed list of progress and achievements over time.

If you do not put effort to learn their functionality and operation it could be cumbersome to work with this system, but once you study it, you practice it and you do not want to let it go.

I have had a disappointing experience with Coaching.com. I will say, everyone was courteous, but that's not enough. The experienced hostility comes from:- unusually long delays in customer service responses (days, sometimes weeks)- unanswered questions or poor attentiveness to the actual issue- uncaring responses ("just start over" or "did you try our help pages")- greed (the only platform who wants to take an additional cut of your revenue on top of their already high fees and the fact that their billing runs through Stripe, which already charges payment fees)- apparent focus on enterprise clients given the reviews are focusing on large clients who will get a different level of support

Fantastically looking interface. I was impressed at first sight and so were potential clients.

The cons outweigh the potential of this platform. 1) Customer care is friendly, but most often does not care to solve a problem, but to rather get you off their back or "get a tick in the box". Responses take days, sometimes weeks. Their go-to solution is to simply have you start over and set up your entire account again. 2) The customer experience is so poor that you may lose clients before they start because of invoicing, scheduling and site navigation issues. 3) Calendar management is not working. This is key to any professional coach! The calendar has to be accurate. How come two other coaching platforms display my availability correctly and Coaching.com cannot solve this issue even after six months with them?4) Billing is having horrible flaws. Basic functionality is not there. For example, when setting up a new client, booking appointments should be hidden BEHIND the paywall, so an engagement should only officially start once the client made payment, opening up the calendar scheduling tool. In addition, auto-billing is the most complex, confusing solution on the platform. It is never evident if, for example, a six-month engagement will automatically send out both invoice and automatic charging (like Stripe does with subscriptions). It is not clear what the customer sees or what happens in the backend. Other platforms have mastered this.

Don't do it.

I liked having billing / payments and scheduling on the same platform. But...

First of all, making my clients set up their own log-in and master the software made me very quesy. Second, it was complicated for me as a solo coach to master. Third, the glitches piled on top of the workarounds for other glitches...

Before we started using CoachLogix, tracking our coaching engagements was a very manual task that took up a lot of valuable time. CoachLogix software has enabled us to effectively monitor all our coaching engagements, send out progress reports to stakeholders and create impactful reports. Plus- they just came out with many new features that I haven't even tried yet, but I can see will create an even more seamless experience.

The features we utilize most are adding out coaches to the platform, utilizing the custom roadmaps, adding in our own resources and forms, the hyper links that we can insert into the tasks in the roadmaps and the ability to have our coaches mark their sessions complete in real time. We also use the downloadable CSV files to pull reports

Sometimes the reporting is not that easy to work through

I could not have grown my business without it. My clients have in many cases referred my services to other clients because I was using this tool and it made the experience for them transformative. It’s a way to build a journey for them, and the ability to be both digital as well as personal (analog) is key for the overall experience of my clients.

Intuitive Beautiful A true hub, and integrated with all major apps Scaleable A strong success team

Hard question and I have nothing really. The team is building a new reporting capability, and this will make the overall experience better.