--- title: "Coaching.com Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Coaching.com. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Coaching.com is a good fit for you!" source_url: "https://www.softwareadvice.com/coaching/coaching-com-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Coaching Software](https://www.softwareadvice.com/coaching/) / [Coaching.com](https://www.softwareadvice.com/mentoring/coaching-com-profile/) / Coaching.com Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/mentoring/coaching-com-profile/) Reviews [Alternatives](https://www.softwareadvice.com/mentoring/coaching-com-profile/alternatives/) # Coaching.com User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 14 ### Secondary ratings - Ease of use: 4/5 - Customer support: 4.2/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 10 reviews (71%) - 4 stars: 2 reviews (14%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (14%) ## Coaching.com customer reviews Showing reviews 1-14 of 14 (page 1). ### CoachLogix your Coaching Management system - Overall rating: 5/5 - Reviewer: Cristina Marcano L. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a coaching management system, it serves to plan, organize but above all, follow up on clients, their goals, their progress processes, allowing them to measure achievements. Something I like is the report that can be made of the process of each client, making a detailed list of progress and achievements over time. #### Cons If you do not put effort to learn their functionality and operation it could be cumbersome to work with this system, but once you study it, you practice it and you do not want to let it go. --- ### Made for Enterprises, Not Solo Coaches - Overall rating: 4/5 - Reviewer: Cee N. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I have had a disappointing experience with Coaching.com. I will say, everyone was courteous, but that's not enough. The experienced hostility comes from:- unusually long delays in customer service responses (days, sometimes weeks)- unanswered questions or poor attentiveness to the actual issue- uncaring responses ("just start over" or "did you try our help pages")- greed (the only platform who wants to take an additional cut of your revenue on top of their already high fees and the fact that their billing runs through Stripe, which already charges payment fees)- apparent focus on enterprise clients given the reviews are focusing on large clients who will get a different level of support #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Fantastically looking interface. I was impressed at first sight and so were potential clients. #### Cons The cons outweigh the potential of this platform. 1) Customer care is friendly, but most often does not care to solve a problem, but to rather get you off their back or "get a tick in the box". Responses take days, sometimes weeks. Their go-to solution is to simply have you start over and set up your entire account again. 2) The customer experience is so poor that you may lose clients before they start because of invoicing, scheduling and site navigation issues. 3) Calendar management is not working. This is key to any professional coach! The calendar has to be accurate. How come two other coaching platforms display my availability correctly and Coaching.com cannot solve this issue even after six months with them?4) Billing is having horrible flaws. Basic functionality is not there. For example, when setting up a new client, booking appointments should be hidden BEHIND the paywall, so an engagement should only officially start once the client made payment, opening up the calendar scheduling tool. In addition, auto-billing is the most complex, confusing solution on the platform. It is never evident if, for example, a six-month engagement will automatically send out both invoice and automatic charging (like Stripe does with subscriptions). It is not clear what the customer sees or what happens in the backend. Other platforms have mastered this. #### Reasons for choosing Coaching.com I chose not to use coaching.com. I did not get a refund as requested, simply an extension of time on my 1-year plan in hopes basic functionality will improve. --- ### Ouch - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Don't do it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I liked having billing / payments and scheduling on the same platform. But... #### Cons First of all, making my clients set up their own log-in and master the software made me very quesy. Second, it was complicated for me as a solo coach to master. Third, the glitches piled on top of the workarounds for other glitches... #### Vendor response Hello, Thank you for submitting a review. We understand that as a coach, you might be nervous about providing your clients with access to a platform - that's why we make it optional to share a log in with clients. Managing a coaching practice is inherently complex, we try to do the best job we can in making our software easy to use while having all the features you need to manage everything in one place. if you visit help.coachlogix.com you can find helpful resources to get started using CoachLogix. We're happy to help if you ever want to give our platform another try. Replied February 2019 --- ### CoachLogix does the grunt work - Overall rating: 4/5 - Reviewer: Kimberly S. - Industry: Online Media - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Before we started using CoachLogix, tracking our coaching engagements was a very manual task that took up a lot of valuable time. CoachLogix software has enabled us to effectively monitor all our coaching engagements, send out progress reports to stakeholders and create impactful reports. Plus- they just came out with many new features that I haven't even tried yet, but I can see will create an even more seamless experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The features we utilize most are adding out coaches to the platform, utilizing the custom roadmaps, adding in our own resources and forms, the hyper links that we can insert into the tasks in the roadmaps and the ability to have our coaches mark their sessions complete in real time. We also use the downloadable CSV files to pull reports #### Cons Sometimes the reporting is not that easy to work through #### Vendor response Thank you for your review, Kimberly! We are working on new reporting dashboards that will be available this summer. Stay tuned! Replied February 2019 --- ### The only really professional and essential option and - Overall rating: 5/5 - Reviewer: Ad B. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I could not have grown my business without it. My clients have in many cases referred my services to other clients because I was using this tool and it made the experience for them transformative. It’s a way to build a journey for them, and the ability to be both digital as well as personal (analog) is key for the overall experience of my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive Beautiful A true hub, and integrated with all major apps Scaleable A strong success team #### Cons Hard question and I have nothing really. The team is building a new reporting capability, and this will make the overall experience better. --- ### Excellent Support - Overall rating: 5/5 - Reviewer: Reese H. - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The team is very responsive to any feature request, bug report, or question I send their way. [SENSITIVE CONTENT HIDDEN] and his team are always available and easy to access, and have operated like true partners. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is easy to use and customizable to the organization, which I really appreciate. The UI is intuitive and many of the features are helping us enhance our coaching practice and better measure ROI. The biggest selling point for us was that this product is vendor agnostic. They integrate all coaching from across any vendors into one place for organizations to efficiently manage their coaching practices. #### Cons While this is the most advanced platform of this kind that I have personally seen, it is not perfect yet. The product is still growing and continues being enhanced with each new update. If a feature isn't available yet, the team has been transparent about where that feature sits on their development roadmap and have been able to prioritize and accelerate the release of high-impact features we've requested. --- ### This has changed everything - Overall rating: 5/5 - Reviewer: Nicole W. - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. CoachLogix is now our one-stop coaching management portal. Brilliantly intuitive and sublimely easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were seeking a solution to end our laborious, long-winded and complex reporting process in our Coaching and Leadership Development company, when CoachLogix came along. We signed up and explored the features of what has proven an absolute game changer in our business. I couldn’t recommend this platform more, and it keeps getting better with more functionality being added all the time (how did we operate without calendar sync?). Setting up coaching engagements, scheduling, coach pools, coach bios and client reporting is done in an nanosec. #### Cons In Australia we use a DD/MM/YYYY calendar. It would be great to be able to select which format, rather than the default US calendar. --- ### Coaching made easier - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I do not feel I would be as successful with out it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I do like CoachLogix as It helps me keep track of who I have met with, feedback etc. This way no one is falling through the cracks. #### Cons There was a learning curve getting started as there is with anything. I feel I could teach someone else how to use it now that a am a few months in. --- ### Clearly Built By Coaches - Overall rating: 5/5 - Reviewer: Matthew F. - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall the creators of CoachLogix have considered just about every part of a coaching engagement to provide a tool that creates structure without feeling restrictive. This is a great tool for any coach to make their practice more consistent and scalable - or just stay more organized. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is clearly built with strong influence of people who actually provide coaching services, as evidenced by the way engagements are structured and the flexibility of different features. Variables like missing a session or even the variety of different billing preferences are all represented here and flexible enough to work for anyone. The software doesn't just help organize your clients and engagements; it encourages good habits and provides a framework that helps you run a better coaching business. #### Cons The navigation takes a little getting used to. However, once you're familiar with the different areas of the platform it comes easily. --- ### CoachLogix is a must have! - Overall rating: 5/5 - Reviewer: Annalise K. - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall CoachLogix is the answer to a managing your coaching practice, it allows for greater consistency in keeping metrics on your work and ensures a better experience for my clients because my systems are now more streamlined. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Coachlogix has the sophistication and intuitiveness that I have been looking for to support my coaching practice. I love the applicability of the functions to both my private practice and large scale coaching programs on an enterprise level as well as the ways I can scale up or down depending upon my needs. Also, you just cannot beat the customer care. They are responsive, constructive, and really open to feedback. #### Cons It's not about a disliking anything in particular but I had to learn that you are going to get as much out of this platform as you put into it. As I have learned the functionality and integrated it into my coaching workflow I have become a more adept user, however you do need to learn it, just like anything. --- ### The advances of your clients at hand - Overall rating: 5/5 - Reviewer: Maribel L. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a very complete coaching management program because it allows planning, organizing and executing the sessions with the clients, as well as doing their respective follow-up, measuring their achievements step by step. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the aspects of this program that I find most interesting is that it allows you to track customers, verifying progress in meeting their goals. For this, it has a very useful tool: reports detailing the progress and achievements of each client in time, facilitating the evaluative work of the coach. #### Cons It is a system that is not totally user friendly, requires study and practice, but once you learn of its functionality and operation it is no longer cumbersome to work with this program. --- ### BEST FOR MANAGEMENT PROGRAMS - Overall rating: 5/5 - Reviewer: Pookh R. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered VERY GOOD #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ITS SIMPLE FOR LEARNERS. LESS TIME CONSUMING AND DELIVERING LOT OF SOLUTIONS HELPED ME REDLATED PROBLEM, BEST PLATFORM FOR MANNAGEMENT SOLUTION. #### Cons In software 3D animation usually requires and should be programs specifically in 3D animation. --- ### Don't Waste Your Time!! - Overall rating: 1/5 - Reviewer: Kristie M. - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Very poor experience #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The site kept freezing up and what's advertised as available is indicated "coming soon" once you sign in. #### Cons It appeared to offer more than what available #### Vendor response Kristie, Thank you for submitting a review. We're sorry you did not have a good experience as you trialed our platform. We assure you that this is not consistent with the experience of most of the coaches that use our platform. We're happy to provide you with training so that you can determine whether CoachLogix is the right solution for you. Replied February 2019 --- ### Solid software for coaches - Overall rating: 5/5 - Reviewer: Joelle H. - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is incredibly responsive. #### Cons I love so much about this software but I sometimes wish there was a mobile app. #### Vendor response Joelle, Thank you for your review. We're happy to let you know that we will be launching a mobile app for both iOS and Android in the next few weeks. Stay tuned! Replied February 2019 --- Coaching.com Reviews, Pros and Cons - 2026 Software Advice