Simple and clean user interface for both coach and client; scheduling, client management, and billing all in one platform just makes it easy to run a coaching business. The product team is super responsive to coach needs. The product’s community is always willing to share how they do things in and out of Practice to support each other in building better businesses.

Integration with Outlook.com/Microsoft 365 is not yet there. Ability to customize how packages work (# of hours vs # of sessions) is not yet possible.

I'm able to create a streamlined client experience for myself and my clients. It's an amazing software that I can't recommend enough.

First off, let me say that their customer service is unmatched! [sensitive content hidden] has been amazing as I made the switch to Practice. I asked a question about something before even becoming a customer and [sensitive content hidden] took time out of his day to record a Loom video for me. The platform is still young but advanced and making strides. They keep it simple so it's not overwhelming but it's still robust at the same time.

No true cons as they really listen to their client bases and add suggestions to their roadmap.

CRM's are setup for SALES, not DELIVERY. For years, I've tried every new coach/consultant client management tool that came and they were all a huge disappointment. So this has been a HUGE hole in the market until Practice showed up. Honestly, I am terrified at the thougth of them ever not being in business. literally offering packages that I have never been able to offer before because I did NOT want to devote resources to the tracking. Practice does all that for you.

The ability to setup packages, products and schedulers so that it's easy/seamless to track what a client has used, and what remains was a big standout. The design is clean and lovely. That might seem like a small thing, but anything that's client facing can't be clunky or look dated. I love that the functionality is constantly improving.

Very little. They are rapidly adding to the functionality and there are a few key pieces I am eager to be added but that's minor. And there have been a couple of minor glitches, but that's super normal with any software, especially one that is in it's growth stage. I'm deeply grateful for the thought they put into what functions we needed to actually manage clients.

Customer service was not helpful, unfortunately. I am a techie person. I don't usually need customer service, and I generally have wonderful experiences with software support. The last straw was when I asked for my account to be deleted so I could start over and they were nonresponsive. I've seriousn't done everything I could to make it work, and I can't anymore with this.

I love the aesthetics. It's super simple interface made it easy to create programs and services, automations, etc.

It's so buggy. Calendar notifications for meetings I didn't accept, notifications that meetings I have accepted were cancelled (when they weren't), calendar being disconnected without letting me know (so people can't schedule), paid appointments generating duplicate payments (we had to issue refunds via Stripe), or paid appointments not going through. All of these cons are critical to running a coaching or consulting business that runs off of a calendar and paid appointments. We couldn't handle all of the issues.

Sleek design Multi functionality across teams All in one client software

Anything I could put here would just be a growing pain which has since been resolved. I truly don't see any cons so far.